PROBLEM EMPLOYEESPROGRESSIVE DISCIPLINE

John Ostrowski

LEARNING OBJECTIVES

PROBLEM EMPLOYEES

• Provide positive and corrective feedback

• Describe the key principles of human interaction

• Employ the logic of progressive discipline

PROBLEM EMPLOYEES

OVERVIEW

• The inverted pyramid

• The “One Minute Manager”

• Key principles

• Managing disciplinary meetings

THE INVERTED PYRAMID

ONE MINUTE MANAGER

“Catch somebody doing something right.”

FEEDBACK

> Positive

> Corrective

POSITIVE FEEDBACK

What you did Why it was a good thing

CORRECTIVE FEEDBACK

What you did What you might have done that

would have been better Why it would have been better

KEY PRINCIPLES

Maintain or enhance self-esteem Listen and respond with empathy Ask for help in solving the problem

DISCIPLINE

Don’t reinforce behavior you don’t want to see repeated.

Don’t rush!!!!!!!! Calmly determine consequences. Get a second or third opinion. Remember how to play chess.

DISCIPLINE

You want the employee to improve.

You don’t want to punish the employee.