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CRMCustomer Relation ManagementAutomotive Industry

Tuesday, 14 February 20171

About ProactivesoftProactivesoft is a software house that was Established in 2002 and specialized in Business Solutions.Proactivesoft is the first company in the Middle East and the third in the world achieved the Maturity Level 2ofCMMI-SVC version 1.3 on April 2011.

Accreditations & Certifications

Tuesday, 14 February 20173

Solutions We ProvideAutomotive ERPProcurement SystemReservation SystemWorkshop ManagementStock ControlCar sales System Fixed Assets SystemHuman Resources Time AttendancePayroll ManagementTraining ManagementEmployees EvaluationTrucking and Transportation SystemGeneral LedgerKPIs DashboardCRMCustomer Information Management (CIM)Lead ManagementSales Force AutomationCustomer CareAppointments ManagementPresales & aftersales tickets handlingStock Brokers MISBack Office Accounting System (BO)Ordering Management System (OMS)Online Trading SystemReal-Time Stock StreamerAdvanced e-Trade SystemCairo Cab Dispatching SystemFleet Management SystemSMS GatewayEmails Gateway

Some Of Our Customers

Raslan Motors

Lebanon - Sierra Leone

Proactive ERP

What is CRM?Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.One important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, and social media. Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs

Why CRM Is Crucial Now? The task of implementing and maintaining a CRM solution can seem overwhelming. But, when the goal of cheaper, faster, better customer service is considered, the results far outweigh the challenges. CRM, at no time, has been more crucial than it is today with heightened attention to cost cutting, revenue generation and customer retention.CRM is not just a software solution, but also a set of skills and competencies that will enable a company to better understand and profit from each and every customer relationship. In a tough economy, competition is more evident than at any other time, and the ability to compete on the basis of customer relationships is more important than ever.

CRM Main Functions

Proactive CRM Suite

Campaign To CashProblemsToSolutionsAuto CRM Work FlowPlan to CampaignMarketCampaign To ResultsMarketPre-sales Tickets HandlingSellTrack opportunities To OrderSellAppointmentsServiceRoad AssistService

Complains ManagementService

Modular Based Implementation

System InterfaceSome Screen Shots of our working Applications English Arabic Interface Friendly Easy to Use Outlook-Like Interface

Customer Base (Corporate)

Corporate Detailed InformationBranches, Stores, Banks, etc..Fleet Mex and SizeContact PersonsOpportunitiesPlans to PurchaseActions Monitoring

Customer Base (Individual)

Detailed Personal DataDetailed Address DataOwned Vehicle DataDetailed Job DataCustomer Tracking HistoryCustomer QualificationCustomer Interests

Call History

During customers calls or contact, the agent can track history of calls with details for better handling and update to open tickets.

Pre-Sales Inquiries

Handle potential customers requestsAnswer their inquiries with predefined answersForward them to salesmenBook a test drive Qualify customers for salesGet detailed information to help sales processTrack to closure

Sales Tickets Tracking

TRACKLEADS

Quotations Handling

Road Assistance

Mobile Service Unit HandleTowing Services HandlingWorkshop DeliveryCar Rental ReplacementsServices NotificationsFollow up until closureCustomer Care Feedback

Service Appointments

Complains Management

Record ComplaintsComplaints ClassificationComplaints AssigningEscalation ProcessesAction vs Time ControlStatus MonitorComplaints Analysis

Telemarketing Campaigns

Campaign ManagementProduct Introduction ScriptsTelemarketing ScriptsCustomer SurveyCustomer Care Scripts

agents Management

Fleet Sales Management

Wide Area Installations

Site 2Site 1Site 3Remote AccessLeased Line, DSL, Or Dial UpDial Up

Thank You For Your Time

www.proactivesoft.cominfo@proactivesoft.comsales@proactivesoft.com

Tel. +2 02 2526 5208 +2 02 2526 5307Fax +2 02 2526 5869