private jet system scenario use cases

Scenarios v.08 // Process Flow // Extra Luggage //

Clifton Evans // Tue Aug 28 2007 // 1 of 16 pages

Add +2 luggage to 2 existing persons

Sally forgot that she needs two more

bags for the kids.

"Extra Luggage"LUGGAGE MANIFEST //DASHBOARD TRIP TABLE //

Luggage Icon within

Specific Trip

17.1.2

Remove Luggage

from General Cargo

manifest

17.1.1

Remove specific

luggage from specific

PAX manifest

LUGGAGE MANIFEST //

17.1.2

Remove Luggage

from General Cargo

manifest

17.1.1

Remove specific

luggage from specific

PAX manifest

PERSON 1 PERSON 2

OR OR

Scenarios v.08 // Process Flow // Cancel A Trip //


Delete entire plan

Bob, Robert, wants to cancel his

golfing trip in the Bahamas as the

weather changed.

"Cancel A Trip"CANCEL TRIP //

21.2a

Select Trip / Leg(s) to

Remove

DASHBOARD TRIP TABLE //

Calendar Icon within

Specific Trip

Scenarios v.08 // Process Flow // Add A Friend //


Add luggage and person

Jillian needs to add another kid for a

friend.

"Add A Person"

CHILD OF ADDITIONAL

PASSENGER MANIFEST //

16.1.1a

Select PAX to add to

ALL legs

16.1.2a


specific legs

OR


Passenger Icon within

Specific Trip

Scenarios v.08 // Process Flow // Business Day //


Car times

Timing essential (needs exceptions)

Jim needs a plane, tomorrow 7am

(ish), as needs to arrive at 9am in

downtown Chicago, and is leaving,

i.e. return route, at 5pm.

"Business Day"

ADD & CHANGE GROUND

TRANSPORT (AWAY) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty

ADD & CHANGE DEPARTURE OR ARRIVAL INFORMATION //

9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1

Enters departure time

10.1.1

Enters arrival time


New Trip Button

LUGGAGE MANIFEST //

17.1.2

Add Luggage to

General Cargo

manifest

17.1.1

Add specific luggage

to specific PAX

manifest

OR


16.1.1a


ALL legs

16.1.2a


specific legs

OR OR OR OR

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

DROP OFF TIME

populated by OSR

18.2.1.5

PICKUP TIME field

pre-populates Arrival

Time

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // Regular Booking //


Repeating

Jonathan wants to setup an 'every

thursday' flight to Miami, returning

fridays.

"Regular Booking"

(SET TO REPEAT)

ADD & CHANGE GROUND

TRANSPORT (AWAY) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time


New Trip Button

LUGGAGE MANIFEST //

17.1.2

Add Luggage to

General Cargo

manifest

17.1.1


to specific PAX

manifest

OR


16.1.1a


ALL legs

16.1.2a


specific legs

OR OR OR OR

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

DROP OFF TIME

populated by OSR

18.2.1.5

PICKUP TIME field

pre-populates Arrival

Time

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Duplicate, with tweaks. Perhaps recurring.

Scenarios v.08 // Process Flow // Sick //


Time out on repeating trips.

Roger needs to hold all flights for a

week.

"Sick"

(NEED CANCEL TRIP OPTION)



Specific Trip


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // At The Club //


Exact timing slightly flexible.

Pete calls in from The Hospital to

book London to New York for the

weekend, but doesn't know his exact

times.

"At The Club"

(MAY NEED ADJUSTMENTS)



Specific Trip


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // Get Me Home //


Usual route (locations known)

Immediate need

Jennifer calls from the florida

house to arrange the quickest

route back to Boston.

"Get Me Home"

(ASAP)



Specific Trip


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // Change Of Plans //


Coming back sooner

Bill needs to change his return

journey to an earlier time.

"Change Of Plans"

(EARLIER)



Specific Trip


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time

OR OR OR

Scenarios v.08 // Process Flow // Heavy Accent //


"Heavy Accent"

Jean calls in with a heavy accent,

requiring previous knowledge of her

trips.

Immediate access to previous

preferences and trips


9.1.1

Enter Date Manually

9.1.2

Use Cal App

11.1.1

Enter by City

11.1.2

Enter by A/P

10.1.1


10.1.1

Enters arrival time


Previous Trips

Selection

LUGGAGE MANIFEST //

17.1.2

Add Luggage to

General Cargo

manifest

17.1.1


to specific PAX

manifest

OR


16.1.1a


ALL legs

16.1.2a


specific legs

OR OR OR OR

ADD & CHANGE GROUND

TRANSPORT (HOME) //

18.2.2.8

Drop off time

(empty)

18.2.1.5 (CARS

ONLY)

Drop off location

empty

Scenarios v.08 // Process Flow // New Contact Calls In //


"New Contact Calls In"

Pricilla calls in claiming to be the new

contact for Mr. Peterson.

Verification processes


Miscellaneous / Tools

Etc.

MISCELLANEOUS TOOLS //

Passenger / Contract

Type and Contact

Information

Contact Authorized

OSR

WITH

Scenarios v.08 // Process Flow // Running Late //


"Running Late"

Jamie calls in running late for her

plane.

Schedule adjustment

LATE



Etc.

MISCELLANEOUS TOOLS //

Passenger Timing

Information

Contact Related FBO

WITH

Scenarios v.08 // Process Flow // Change Of Bank Information //


"Change of Bank Information"

Mr. Reid need to update his banking

information.

Change financial info

CHANGE CONTRACT //

12.2

Select / Edit

Contract


Profile Button from

Dashboard

Scenarios v.08 // Process Flow // Add A New Resource //


"Add a New Resource"

Jemima wants to have her

corporate calendar available to

the OSR.

Add a link to the corporate

extranet for her schedule.



Etc.

CALENDAR PROTOCOL //

6.1

Departure Dates

6.1

Arrival Dates

AND / OR

Scenarios v.08 // Process Flow // Lost A Jacket //


"Lost a Jacket"

Phillip seems to have misplaced his

winter jacket, flying back to Florida.

Check lost and found log



Etc.

LOST AND FOUND //

11.1.1.1.1

FBO field pickup

location

1.5.1.1

Account Postal

Address

AND / OR

Scenarios v.08 // Process Flow // Wheelchair Access //


"Wheelchair Access"

Janet's mother needs wheelchair

access to and from the plane.

Arrange wheelchair support

SPECIAL NEEDS


16.1.1a

Select PAX to add

note

16.1.2a

Select PAX to add

note for specific legs

OR


Passenger Icon within

Specific Trip

PASSENGER NOTES

(USER INFO?) //

Note Icon within

Specific Trip

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