presented by: kamelia gulam

Organizational Behavior (HUR 212) 1

Presented by: Kamelia Gulam

Chapter: 1What Is Organizational Behavior?

What Managers Do

They get things done through other people.

Management Activities:

Make decisions

Allocate resources

Direct activities of others to attain goals

Definition of Organizations

A consciously coordinated social unit, composed of

two or more people, that functions on a relatively

continuous basis to achieve a common goal or goals


Management Functions

Plan Organize

Lead Control

Managers


Discovered ten managerial roles

Separated into three groups:

Interpersonal

Informational

Decisional

Mintzberg’s Managerial Roles


Mintzberg’s Managerial Roles:

Interpersonal



Informational



Decisional


Essential Management Skills

Technical Skills

The ability to apply specialized knowledge or expertise

Human Skills

The ability to work with, understand, and motivate other people, both individually and in groups

Conceptual Skills

The mental ability to analyze and diagnose complex situations

Luthans’ Study of Managerial

Activities Four types of managerial activity:

Traditional Management

Decision making, planning, and controlling

Communication

Exchanging routine information and processing paperwork

Human Resource Management

Motivating, disciplining, managing conflict, staffing and training

Networking

Socializing, politicking, and interacting with others


Definition of Organizational

BehaviorStudies the influence that individuals,

groups and structure have on behavior

within organizations.

Chief Goal of OB:

To apply that knowledge toward

improving an organization’s

effectiveness.


Definition of Organizational

Behavior Conti… Organizational Behavior?

the study of factors that have an impact on

how people and groups ,act, think, feel, and

respond to work and organizations

AND

how organizations respond to their

environments.

OB is particularly important to managers


Complementing Intuition with

Systematic Study

Improves ability to predict behavior

Systematic study:

Examining relationships

Attempting to attribute causes and

effects

Basing conclusions on scientific

evidence


Contributing Disciplines to OB

Field

Psychology

Sociology

Social Psychology

Anthropology

Many behavioral

sciences

have contributed

to the

development of

Organizational

Behavior


Psychology

Psychology focuses on the individual level by

seeking to measure, explain, and sometimes

change behaviors in individuals. This area of

study offers insights in such areas as learning,

training, decision making, and employee

selection, work design ,and work stress.


Social Psychology

Social Psychology

moves beyond individual

analysis to look at group

behavior and how

individuals can influence

on another. It blends

together sociology and

psychology and looks

primarily at change,

communication, and

group interactions.Organizational Behavior (HUR 212) 15

Sociology

.

Sociology looks at the

relationship between

individuals and their

environment. Sociologists’

main contribution to OB is

through offering a better

understanding of group

behavior. It looks more at

how a group operates within

an organizational system.

One key area that

sociologists contribute to in

OB is culture, a key factor in

OB studiesOrganizational Behavior (HUR 212) 16

Anthropology

An Anthropologist studies

societies to learn about the

human beings and their

activities. They help us

understand the differences

between different groups in

terms of their values,

attitudes, and behaviors.


Challenges and Opportunities for OB

In the workplace today, there are many challenges and opportunities in the area of Organizational Behavior. Understanding OB has never been more important for managers as organizations are changing at a much more rapid pace than historically seen.


Challenges and Opportunities

for OB Cont..

Responding to Globalization

Typical employee is getting older

More women in the workplace

Responding to Economic Pressures

Managing Workforce Diversity

Improving Quality and Productivity

Improving Customer Service

Improving People Skills

Stimulating Innovation and Change

Coping with “Temporariness”

Working in Networked Organizations

Helping Employees Balance Work-Life Conflicts

Creating a Positive Work Environment

Improving Ethical Behavior


Responding to Globalization

Increased foreign assignments

Working with people from different cultures

Overseeing movement of jobs to countries

with low-cost labor


Managing Diversity

Workforce

diversity:

organizations are

becoming a more

heterogeneous mix of

people in terms of

gender, age, race,

ethnicity, and sexual

orientation


Diversity Implications

Managers have to shift their philosophy

from treating everyone alike to recognizing

differences and responding to those

differences in ways that ensure employee

retention and greater productivity while, at

the same time, not discriminating.


OB offers Insights to Improve

Quality and Productivity

Customer Service and a Customer-

responsive culture

People skills


OB Aids Dealing with

Stimulating Innovation and Change

Coping with “Temporariness”

Helping employees balance work-life

conflicts

Improving ethical behavior

Creating a Positive Work Environment


Three Levels of OB Analysis


OB MODEL

The Dependent Variables

Productivity

Absence

Turnover

Job Satisfaction

Deviant Workplace Behavior

Organizational Citizenship Behavior (OCB)

Independent Variables

Individual-Level Variables

Group –Level Variables

Organization System Level VariablesOrganizational Behavior (HUR 212) 26

Implications for Managers

Improve people skills

See the value of workforce diversity

Improve quality and productivity

Provide suggestions for meeting

chronic labor shortages

Cope in a world of temporariness

Offer guidance in creating an ethically

healthy work environment


See You Next Time


presented by: kamelia gulam

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