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Knowledge. Performance. Impact.
Millennials SchlemennialsWhat's REALLY Changing in Today's Workplace Dynamics
November 10, 2016
MBI – GP Strategies Company Confidential
Tips for the webinar
Training Industry
Matt DonovanVice President, Learning Solutions
GP Strategies
On Twitter?Expand the conversation by following @GPCorp using the hashtag #TIwebinar
Millennials Schlemennials
What's REALLY Changing in
Today's Workplace Dynamics?
Copyright GP Strategies and Matt Donovan 2014
Agenda
6Images source: http://www.projectcartoon.com/ Copyright GP Strategies and Matt Donovan 2014
Importance of
Evaluation
How the generations
are responding?
What is affecting
all generations?
Designing for a
multi-generational
workforce
A Tale of
Two Designs
Generational breakdown in the workforce
Pew Research Center || Pewresearch.org
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• 34% - Gen Y/Millennials (1981-1997)
• 34% - Generation X (1965-1980)
• 29% - Baby Boomers (1946-1964)
• 2% - Silents (1928 – 1945)
* Additional 1% includes post-millennials
How many generations do you work with today?
Poll Question
A. Silents
B. Baby Boomers
C. Generation X
D. Generation Y [Millennials]
E. Generation Z
Key factors affecting all generations
For more information on this topic read: The New Social Learning: A Guide to Transforming Organizations Through Social Media. 9
Blurred lines between functions and hierarchies
Increasing velocity of disruption
Greater need for retention, transfer, relevance and self-
evolution
Increased complexity in the workplace
Less economic stability
Increased volume and frequency of data/social feedback
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Are the following traits limited to millennials?
• Increased focus on work/life balance
• Comfortable with digital technology
• Increased “hyper awareness of others” (peers, colleagues,
competitors) via heavy use of social media
• Less dependent on face-to-face communication vs. virtual
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So what’s the point?
1. All generations are experiencing an increased frequency and
magnitude of disruption
2. Millennials have more experience with the increasing
frequency and magnitude of disruption (it’s what they know)
3. The workplace evolution is more than just a millennial thing
4. The positive outcome is that we now have momentum to
challenge legacy training approaches
Designing for a multi-generational workforce
For more information on this topic read: The New Social Learning: A Guide to Transforming Organizations Through Social Media. 12
Performer or Learner Centric Design
"Five Moments of Need" Model (Mosher & Gottfredson, 2011)
5 Moments and Social Learning
Neuroscience or
Brain-Based Learning
Incorporating a Neuroscience Approach
13
Learning that lasts
through AGESDr. Lila Davachi, Dr. Tobias Kiefer, Dr. David Rock and Lisa Rock
Design the experience to:
• Engage the learner at the start
• Reinforce ownership
• Evoke positive emotions
• Spread out over time
Most of all…
make it relevant
Incorporating a Performer/Learner Centric Design
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A key to establishing relevance in a multi-generational learning
experience is to tie it directly to work outcomes
Incorporating 5 Moments and Social Learning
For more information on this topic read: The New Social Learning: A Guide to Transforming Organizations Through Social Media. 15
"Five Moments of Need" Model (Mosher & Gottfredson, 2011)
Designing for 5 moments of learning need naturally reinforces relevance and spacing.
Incorporating a variety of social/collaborative roles reinforces ownership, enables
emotional connection, and can create a positive tie to the learning experience
International Safe Traveler Training
A Tale of Two Designs
Have any of you had International Travel experience in the
past 12 months?
Poll Question
A. I have personally traveled internationally.
B. I have supported someone who has traveled.
C. I haven’t traveled or supported anyone.
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Traditional Design
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A traditional training design for International Safe Travel could include:
1. Centralized repository for accessing forms and checklists
2. 1-hour Virtual Instructor-Led Session (VILT) or Web-based Training (WBT)
3. Collection of international travel checklists and job aids
Organizational Goal:
• Ensure safe travel
• Reduce risk for the traveler
• Provide support when
something goes wrong
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Multi-Generational Design – 1st Moment
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Trigger
• International Safe Traveler Program Launch
• New Hire
• Sometime before international travel
Learning
Experience
Features
Moment of
Learning Need
Learn something
for the first time
1. 5-8 minute micro-burst establishing awareness and
commitment to safe travel
2. Dynamic International Safe Travel site providing access to
checklists, general traveler best practices
3. Visually oriented job aids and checklists
What would you design?
20
Multi-Generational Design – 2nd Moment
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Moment of
Learning Need
Learn more/do
more of something
Trigger• Potential travel identified
• Sometime before international travel
Learning
Experience
Features
1. Specific international travel tips from peers
2. Travel scenarios addressing specific regional issues
3. Link to a culture knowledgebase
4. Curated personal checklists/job aids
What would you design?
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Multi-Generational Design – 3rd Moment
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Moment of
Learning Need
Apply
and refine
Trigger• Travel confirmed
• Preparing for and during travel
Learning
Experience
Features
1. Tips for establishing travel support network
2. International travel app/travel alerts
3. Visually oriented job aids and checklists
4. Multi-channel access to International Travel support
5. Link to a culture knowledgebase
6. Curated personal checklists/job aids
What would you design?
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Multi-Generational Design – 4th Moment
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Moment of
Learning Need
Adjust
to change
Trigger• Aspects of travel itinerary have changed e.g. change from single
to multi-country travel in EMEA region
Learning
Experience
Features
1. Searchable knowledge base for “what to do when X”
2. Multi-channel access to International Travel support lineWhat would you design?
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Multi-Generational Design – 5th Moment
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Moment of
Learning Need
React when
something goes wrong
Trigger • Unexpected event happens e.g. natural disaster
Learning
Experience
Features
1. International travel app/travel alerts for updates
2. International travel network for local support
3. Multi-channel communication with home office and family
What would you design?
Evaluating
Your Design
Evaluating Your Solution
25
How well is the following designed or structured:
•Instruction
•Performance support/tools
How well does the target audience perform in the:
•Performance environment
•Learning environment
How will the target audience interface with the environment in mind:
•Smart Phone
•Tablet
How well can the target audience:
•Access information
•Perform a task
•Develop a skill/ability
•Collaborate
•Communicate
Measure with the
end goal in mind
Measure the effectiveness
of the design
Measure in the target
environment
Measure with device
usability in mind
•Information
•Human network
•Reinforcement
•Social environment
•Other
•Laptop
•Desktop computer
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Matthew DonovanVice President, Learning Solutions
Phone 812.327.5150
Linked In: www.linkedin.com/in/matthewseandonovan
Twitter: @HazmattDonovan
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Thank you!