presentation to the · • analyze census data and define target communities and groups. • begin...
TRANSCRIPT
T H E W I L L I A M E V E R E T T G R O U P 1
Presentation to the:
COOK COUNTY GOVERNMENT Board of CommissionersProposal #1823-17707 For Census 2020 Program Administration Services
September 17-18, 2019
T H E W I L L I A M E V E R E T T G R O U P 2
AGENDA
Introductions
Firm Overviews
Our Team
Project Plan
Questions and Next Steps
T H E W I L L I A M E V E R E T T G R O U P 3
Cook County Complete Count Census Commission
Ellen Rozelle Turner, President & CEODavid Schwab, Senior Program ManagerChaka Kureva, Practice Director, Management ConsultingNelly Benitez, Business Analyst
Linda Pulik, Senior Design Director Public Sector
Cristina Vera, CEO
Patricia Andrews-Keenan, President
IntroductionsIntroductions
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Firm Overview: The William Everett Group
• Full-service, family-owned, regional management and information technology consulting firm.
• Founded in 2010 with close to 10 years serving the public sector.• Named in honor of the family patriarch, William Everett Rozelle.• African-American owned, certified minority- and woman-owned
business enterprise.• Over 100 consultants representing public and private sector clients.
SELECTED RELEVANT EXPERIENCE
• Community engagement, organizational change management, project management, technology, training, infrastructure, and customer service
• Access to hard-to-count populations, translations, graphic design, social media, and event coordination
• Business and financial analysis
INDUSTRY EXPERIENCE
• CHI 311 Community Engagement• City of Chicago Enterprise Case Management:
Servicing over 1000 Grantee Delegate Agencies• Cook County Projects
o Oracle E-Business Suite implementation and Support
o Cook County Tax and Appraisal implementation
o Clerk of the Circuit Court Electronic Case Management and Docket System implementation
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Firm Overview: Fjord Design and Innovation (Accenture Interactive)
• A global management consulting, technology services and outsourcing company.
• Accenture Interactive and its subdivision, Fjord, is a leading global design consultancy, with 28 studios worldwide.
SELECTED RELEVANT EXPERIENCE• Making complex government systems and
processes like the Census accessible to residents by way of Human-Centered Design (HCD)
• Marketing for federal agencies, specifically for Census 2010
• Collaborative, participatory design methods in service of understanding the customer and the client
INDUSTRY EXPERIENCE
• CHI 311 Community Engagement• Census 2010 Communication Campaign• Design Research, Human-Centered
Design and Creative Technology Services for Lutheran Social Services of Illinois
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Firm Overview: Vera Creative
• Latina and female-owned, full-service marketing and PR agency, headquartered in the City of Chicago
• Firm was founded in 2009• Over 19 years as a communications strategist• Proven results in the Latinx and other ethnic communities
SELECTED RELEVANT EXPERIENCE• Public relations, marketing, and community
engagement within the Latinx community• Creating solutions that blend grass tops with
grassroots to leverage resources and maximize reach
• Strength in reaching minority and urban communities with a focus on the Latinx community.
INDUSTRY EXPERIENCE
• CHI 311 Community Engagement• City of Chicago 2010 U.S. Census
awareness campaign to increase the participation of Latinx and hard-to-reach communities
• City of Chicago Early Learning, a citywide Mayoral preschool initiative, brand awareness and recruitment campaign to develop a corporate identity, paid media, social media, and deployed a full grassroots strategy
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Firm Overview: The Tallulah Group
• African-American owned media, PR and community relations firm founded in 2008.
• Extensive background in community relations, community outreach and campaign-based outreach to both general market and targeted audiences.
• Expertise in reaching the African-American community and faith-based groups.
SELECTED RELEVANT EXPERIENCE
• The Tallulah Group has an extensive list of contacts encompassing business, community-based organizations, educational institutions and the non-profit sector.
• Ability to identify and connect to the right partner organization based on the project to increase awareness and activation
INDUSTRY EXPERIENCE
• Cook County Bar Association• Community outreach - 95th Street
Reconfiguration Project• Community outreach- IDOT project
Environmental Impact Statement (EIS) for the Chicago to St. Louis High-Speed Rail Corridor.
• Community outreach across the U.S. to support Nielsen’s Local People Meter (LPM) launches.
TWEG Team Organizational Chart
Community Outreach and Media
Patricia Andrews-Keenan
Community Engagement Lead
Media, public relations and marketing with focus on African
American and hard-to-count communities
Cook County Bureau of Economic Development
Chaka KurevaProject Engagement Manager (Non-billable)
Design Team Census Subject Matter Expert
Program Team
Linda PulikSenior Design Lead
Directs design team and creates materials
Cristina VeraCommunity
Engagement Lead Branding and
outreach with a focus on Latinx populations and hard-to-count communities
Dylan ShawDesign Research
Creating and testing design concepts
AnnaRose GirvinVisual Designer
Supports design and research with
generative design
Wendy GlassSubject Matter Expert
Advertising and marketing strategy and expertise
Nelly BenitezBusiness and
Financial Analyst Financial record keeping and data
analysis
TBDEvent and Marketing
Coordinator Planning events and
marketing coordination
David SchwabProgram Manager
Planning and directing all program administration activities
Cook County Complete Count Census Commission
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One Team: Extraordinary Results
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TWEG Team Strengths and CapabilitiesTWEG has comprised a team of diverse firms and individuals who will bring the strength of their
cultures, ethnicity and expertise to meet the needs of the hard-to-reach communities.DiversityTWEG, Accenture and Vera Creative successfully partnered on Chicago’s 311 Community
Engagement Project. The Tallulah Group has partnered with TWEG to provide public relations services.
Collaboration
Our team has performed marketing and outreach for the Census in 2000 and 2010.Census ExperienceTWEG has delivered program administration to organizations such as Cook County’s Enterprise
Case Management System where we engage with up to 1000 grantee delegate agencies, Chicago 311 Community Engagement, and the Chicago Public Schools.
Program Administration
The Chicago 311 Community Engagement Team reached all 77 Chicago neighborhoods and 50 aldermanic wards. We engaged with a broad spectrum of nationalities, spoken languages, and hard to reach areas. Our team collectively has performed outreach throughout Cook County through programs such as Chicago Early Learning, The National Head Start Association and Chicago’s 311 Community Engagement initiative.
Outreach
TWEG implemented an Oracle EBusiness solution for Cook County, training thousands of county employees, currently providing Organizational Change Management on the Tax and Appraisal Implementation and the Clerk of the Circuit Court/Case Management System across Cook County. The Tallulah Group partnered with the Cook County Bar Association for public relations.
County Experience
Our team has marketed for Census 2000 and 2010, Chicago’s 311 system, the National Head Start Association, LSSI, MFM, The Walter Kaitz Foundation, Chicago Early Learning, The University of Chicago, The Chicago Park District and many more organizations
PR/Marketing
Project RoadmapPhases Oct 2019 Nov
2019Dec 2019
Jan 2020 Feb 2020
Mar 2020
Apr 2020 May 2020
Jun 2020 Jul 2020 Aug 2020 Sept 2020
Oct 2020
Planning and Discovery
Implementation
Close Out
Generative Design
Finalize Communication Plan
Analyze Target Communities and Data
Develop Reporting Templates, Project Plan, and Management
Tools
Distribute and Execute Communication Plan
Monitor and Track LCCCs and LGCCCs
Launch Advertising Campaign
Recruitment, training, and evaluation of existing and new LCCCs/LGCCCs
Develop Customized Assets for Outreach and Marketing
Refine marketing tools and assets per non-response data
Execute Large and Small Events
Transfer Data
Transfer Marketing Assets
Create Final Report
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Planning and Discovery Phase Overview
• Identify and engage with stakeholders (CCBED, Cook County Complete Count Commission, Commissioners, LCCCs and LGCCCs, and others around the County).
• Analyze Census data and define target communities and groups.
• Begin assembling communications and outreach plan.
• Develop reporting templates for LCCCs and LGCCCs.
• Develop and complete project plan and other project management tools.
• Complete generative design and research process.
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Implementation Phase Overview
• Recruitment, training, and evaluation of LCCCs and LGCCCs.
• Monitor, track and support LCCCs and LGCCCs in their marketing and outreach efforts.
• Finalize, distribute and execute communications and outreach plan.
• Launch advertising campaign.
• Develop customized marketing assets and messaging.
• Refine customized marketing assets and messaging per non-response data.
• Execute large and small community events.
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Closeout Phase Overview
• Create final report• Strategies, timelines, tactics, lessons, and
partnership information.
• Prepare marketing assets and all documents for transfer.
• Prepare final data for transfer.
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Questions and Next Steps
Thank You!