S t a t e I n f o r m a t i o n T e c h n o l o g y A g e n c y

Presentation to Portfolio Committee on

Home Affairs/SITA Relationship

Moses Mtimunye

14 November 2007

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Discussion Points

•Background Information

•SITUATIONAL ANALYSIS

•SITA – DHA Relationship

•Information Technology Challenges

•Security on Official Documents

•Conclusion

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Background The Department of Home Affairs is the custodian of

information pertaining to the identity of all persons

Citizens

Temporary visitors

Permanent residents

Asylum seekers

Refugees, etc.

The DHA issues various enabling documents

Certificates (births, marriages & deaths)

Travel documents (passports, visas, etc.)

Permits (travel, work, etc.)

Identification documents

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Main processes of the DHA have to do with collection of information (applications) and dissemination of information (issuing of documents) through

A national network of offices and branches Foreign missions Mobile units Other agencies where applicable (e.g. SAPO)

The mandate of DHA is (among other things) to maintain the integrity of the state and to facilitate citizen access to their rights as enshrined in the constitution through

Issuing of relevant enabling documents to deserving persons

Movement control of persons coming into or leaving the Republic

Safeguarding the democracy through maintenance of a national population register and a voters roll

Background, (cont.)

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Background - Applications Environment DHA has over 36 applications. 10 of these are

considered major or critical National Population Register (NPR) Passport System Home Affairs National Identification System Electronic Document Management System Movement Control System Visa System Refugee System Basic Accounting System (BAS) Personnel and Salary System (PERSAL) The Logistics Management System (LOGIS)

Networks LAN Environment is Outsourced to third parties DHA used SITA’s shared WAN

An application is a program or group of programs designed to deliver business functionality to end users

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SITUATION ANALYSIS Current DG still getting to grips with the challenges

of the department.

Current GITO looking into Information and

Communication Technology Challenges.

Adoption of Portfolio Management for initiatives

grouping + prioritization

Sporting Events planned for 2010 and 2009 places

challenges on the department.

Rebuilding confidence in the Integrity of Documents

coming out of the department.

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SITA-DHA Relationship 2004/2005 –To Present

Home Affairs Portfolio Committee Intervention

brought closer

Cordial Relationship Built. Situation is better with

current DG.

SITA has standing invitation to Departmental ICT

Strategic Planning

Collaboration in Execution of Key Projects

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SITA-DHA Relationship,… Current Collaboration

Mandatory Services Transversal Applications Hosting

Comprehensive Printing Services

Key Projects and Services DHA-DFA Foreign mission project

Desk Top Support

Disaster Recovery

Track ‘n Trace (SMS Portion)

Potential Collaboration WAN Upgrade (p)

ePassport Interface (p)

Server Consolidation and Hosting (p)

Other Innovative solutions e.g. WHOAMI, Banks Interface for added

payment options,

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Financial Value of Relationship

REVENUES FY 04/05 - R 186,615,525.57 FY 05/06 - R 26,818,692.72 FY 06/07 - R 87,173,201.38 FY 07/08 – R 67,451,296.00

Value of Opportunities WAN upgrade - R 100,000,000.00 Other - R 11,000,000.00

Technology Migration strategies ePassport System Development Consolidated Hosting

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ChallengesDimension Key Findings Recommendations

Application Architecture

• Applications may not be meeting business requirements

• Deteriorating/Ageing Applications

• Failing applications need to be addressed immediately

• Initiate application fixes, upgrades and renewals

Information Architecture

• The lack of sharing information between systems creates a difficult process for a single view of person, family trees, movements of persons and creates duplicate records in multiple systems

• Data quality, correctness and duplicate records is an issue and risk which allows fraudulent transactions

• Improve data integration• Data needs to be purified immediately• Information architecture and governance needs to

be implemented

Technology Architecture

• Heterogeneous technology footprint• Un-managed environment

• Stabilise and standardise information services and then drive improvement

• Implement a risk management and disaster recovery & business continuity plan

• Implement standards, policies and procedures

IT-related Business Process

• Shortage of ICT skills and capacity• Less than optimal ICT business processes

Build the correct capacity of the right people, and manage performance

Formalise and manage IT-related business processes

Implement service level management (SLA’s and OLA’s)

Source: (1) MISP Deliverable 2006 - DHA Current IT Assessment.ppt(2) Interviews IS Department, Civics and NIB Business(3) Diagnostic Assessment

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Involvement on Key Documents SITA Prints

ID Document, Temporary Passports and Refugee Certificates.

Measures to Build in Integrity into documents Bar Coding and Serialisation (BUT)

Need for faster adoption of Digital Identity Management technologies (Smart Cards, Biometrics, PKI, etc)

ID Printing and Handling Processes Three-Key Process

Ordering And Receiving of ID Documents ID-Document Issue Control Printing and Handling

Daily ID- Quality Control

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CONCLUSION DG comes in highly regarded and respected Current GITO is well respected in ICT industry There is a need for adoption of Portfolio

Management discipline that will Review and Prioritisation of Projects such as:-

Electronic Document Management System Electronic Identification System Modernisation of Legacy Applications Who am I on Line Query and Feedback systems (Track ‘n Trace) Virtual Private Network Service Management Centre Consolidation of Hosted Environment

SITA is ready/willing to support DHA turnaround. Engagement at the correct levels are happening.

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Thank You.