presentation to key alliance presentation to key alliance
TRANSCRIPT
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Presentation toKey Alliance
Presentation toKey Alliance
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Group Structure
TripleArc PlcTripleArc Plc
DM, Data Processing &
Fulfillment Division
Stream
DM, Data Processing &
Fulfillment Division
Stream
Print Management
Division
AccessPlus
Print Management
Division
AccessPlus
Technology & Research Division
TripleArc Ltd
Technology & Research Division
TripleArc Ltd
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Our Locations
• Bristol• Swindon• Southampton• London• Leicester• Manchester• Leeds
London – 44 employees including 26 account managers, 6 sales, 7 technology, 2 finance and 3 company officers
Southampton – Warehouse & office3 warehouse employees
Bristol – Group Head Office –29 employees including6 sales personnel, 6 account managers, 4 finance, 6 company officers
Manchester 4 account managers
Leeds – Office & warehouse36 employees including 6 sales personnel, 15 account managers, 3 telesales, 7 warehouse and 4 finance
Hinckley – Office & warehouse31 employees inc. 4 sales personnel, 6 account managers, 10 telesales, 3 warehouse, 3 IT and 4 finance
Swindon – 226 employees across 3 sites including warehousing, fulfilment, mailing, data processingand a contact centre
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Our Industry Accreditation
• QMP – The Quality Standard For Mail
production registered QMP 1136
• ISO 9001:2000
• DMA – Direct Marketing Association
• BPIF – British Printing Industries Federation
• MUA – UK Mail User Association Committee Member Company
• Royal Warrant
• Six Sigma implementation
• IIP – Investors in People
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Skandia
Matalan
DFS
ManpowerOne-TelVentura
DFES
QVC Group turnoverDixons
Virgin Retail
2004 Top 10 Clients
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Group Summary
• Leading print procurement technology
• Comprehensive outsourced management solutions
• Extensive knowledge, experience and technical expertise
• Contracts between £300k and £7m
• Approved ‘best in class’ roster of suppliers
• 105,000 sq ft purpose built warehousing and distribution
• Quality accreditations
• Environmental, IIP and equal opportunity policies
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Our Offering
• We provide print, promotional and outsourced management solutions
• Our Group’s technical expertise separates us from the competition
• We operate at the forefront of print procurement and fulfilment technology
• We drive technology to streamline internal processes
• We leverage our large print spend to generate savings
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Re QuotesRe Quotes
Rush ChargesRush Charges
Errors and ReworkErrors and Rework
EfficientEfficientPrintPrint
SpendingSpending
RFQ/ContractRFQ/Contract
SpecificationSpecification
ReworkRework
What this can achieve…
Annual Print CostsAnnual Print CostsAnnual Print CostsAnnual Print Costs
39%39%SavingsSavings
Transaction TimeTransaction TimeTransaction TimeTransaction Time
63%63%Reduction
Source: McKinsey & Company US
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We provide service excellence through:
• Dedicated account teams– Single point of contact
– Reduction in communication chain
– Reduction in communication error
– Build better client understanding
• Technology that improves process efficiency– Enables accurate reporting
– Enables continuous improvement
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Supplier Relationships
• Vendor Management team
• Audited and approved roster of suppliers providing all print and promotional disciplines
• Better relationships with fewer suppliers
• Substantial buying power
• Unlimited capacity
• Access to suppliers at the forefront of the industry
• Encourage suppliers to achieve accreditation
• Sustainability criteria
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Continuous Savings
• Forms part of the Service Level Agreement
• Ongoing benchmarking
• CWS / edit2print
• Regular reporting
• Product audit / product re-engineering
• Batching of like items
• Supplier consolidation
• New technology
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Brand policing
• AccessPlus become brand guardians
• Account team responsibility for monitoring brand consistency
• Colour swatches produced for corporate colours
• Brand guidelines circulated to: – Appointed suppliers and printers
– Associated design / artwork support
– New stakeholders within the business
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What makes this work?• Information Gathering and Audit
– Meet key client stakeholders and visit key sites
– Determine critical workflow demands, current systems and procedures
– Understand working practices and methodology
– Roadshows/workshops
• Review stock quality and warehousing arrangements
• Review existing suppliers and relationships
• Understanding current e-procurement system
• Training and support provision
• Build the right account team for each client
• Agree working procedures and processes
• Agree SLA’s, KPI’s plus format and schedule of reports
• Create implementation plan with actions and timings to be completed
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Evolution not revolution
• Our key strategy is not to scare print purchasers or end users
• We phase in our service, and introduce improvements gradually, suiting your needs and culture
• Buying into a long term solution, not just a year’s cost savings
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• Cost reduction throughout the supply chain
• Single point of contact reduces handovers and errors, ensuring consistent briefing and quality
• Brand guardianship
• Marketing departments return to core business not managing the suppliers
• Regulated and robust controls
• Audit all documentation and existing process workflows
Benefits of Managed Services
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Technology Solutions
OSCOS On-line Stock Catalogue and Ordering System
edit2print Allows the print buyer to select, amend artwork, proof and order frequently printed
items on-line
CWS Collaborative Workflow System Secure network system providing industry specific tools allows estimate management,
job bag control and tracking and cost management on-line