DXC Proprietary and Confidential

November 30, 2018

Digital GovernmentAccelerating your way to a modern digital government OCIO Connect Conference 2018October 2, 2018Victoria, British Colombia

Guy LefeverGlobal Government Industry Lead, Consulting

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• Population shifts• Targeting of

services • Deliver visible

outcomes• Instant feedback

on performance by citizens

Demographic Shifts

• Regions in competition

• Mobile businesses and talent

• Ripple effects of events and stresses

• Global instability and impacts

Events, Linkages and Speed of Impact

• Transformed citizen experience

• Mobile mind-shift• Services

innovation and quality

• Public Value

CitizenExpectations

Scale and Complexity

• Capacity of core services

• Need for agility and resilience

• Pan-agency operations

• Talent and capacity for transformation

• Brain-drain

• Water, energy, food

• Capacity of governments assets

• Maintenance and upkeep versus new

• National security

Pressures on Resources & Assets

A perfect storm…

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Devolution

• From processes to outcomes

• Citizen-centric and design thinking.

• Channel shifts• Rapid development

cycles• IT enabled innovation

DigitalGovernment

• Open data and open Government

• Government and commercial sector participation

• “Monetizing” government information

Sharing of GovernmentInformation

• PPP, dynamic pricing and per-use models

• Revenue share• Joint/leveraged

investments• Partnerships govt’s,

private sector, NGO’s

New BusinessModels

• Digital inclusion/equity• Privacy and security,• Enhancing quality of

programs• Faster time to market• Managing efficiency

and costs

Focus on Public Value Outcomes

• Shift in government budgets and responsibilities

• Cost reduction and simplification

• Pan-government initiatives

• Capacity and capability issues

Governments are acting

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Key factors driving the government’s digital agenda

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Enabling the transformation to a Digital Government

Citizen Centered

Innovation

Efficient Business Models

PartnerEcosystem

Enterprise Security

Citizen Engagement and Channel Shift

Insights-driven and Innovation processes

Open Platforms

Modernised,Shared Services

Flex Capacity, Shared Hybrid Infrastructure

Collaborative “Joined Up” operations

Enabled Workforce

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Digital Transformation transforming GovernmentsAccelerating efficiencies

Accelerating citizen engagement

Accelerating a safer society

Accelerating a sustainable society

Accelerating education

The Australian Tax Office’s digital platform supports the distribution of 14 million emails and 1 million text messages, helping to cut cost, increase revenue, improve compliance and enhance citizen engagement

Australian Tax Office

The County of San Diego increased the productivity of Probation Officers by 54% by introducing a mobile app, dramatically improving the way they engage with probationers and access vital information

County of San Diego

End-to-End integration of the application suite for the food control agency enabling the tracking of livestock from the table to your plate

Food Safety AgencyBelgian Government

Integration of drone technology, video analytics, social media with existing transport agency back-office systems to improve public road safety and to improve crowd management

Multiple Transport Agencies(Australia, UK, Belgium, Saudi Arabia)

Implementation of an open data platform and reference architecture to integrate different citizen oriented services allowing transparent cross-service data transparency (you only ask it once)

Information Flanders AgencyFlemish Government

Improving the application and processing of social welfare aid. Reducing the application processing to less than 5 minutes (24x7) providing full link to accounting and auditing.

Vorarlberger State GovernmentAustria

Implementation of Smart Energy and Smart Water Metering including prepaid options for eligible citizens allows cities and governments to reduce operational costs, to promote water and energy conservation and to improve citizen engagement.

City of Detroit, Belgian Government, Queensland Water

Transformation of University Code Development and Management platform allowing University users to access the code anywhere in the world providing extended security and cryptography

University of SydneyAustralia

Development of a mobile gaming applications to improve soldiers marksmanship skills allowing the army to provide access to sophisticated simulation systems in a cost-effective way.

Australian Army

DXC Earth Insights is transforming environmental science. Bringing together the right data, technology at the right scale enables scientists to perform tasks done by a single person in hours compared to weeks or months.

Conservation International

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Case studies

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FLANDERS

Flemish Government Vision & Strategy

Flemish Government

Strategy

• Become one of Top 5 regions in Europe by 2020

• Agile & Robust Flanders

• Boosting creativity & young leadership

• Digital all the way

• As a service / At your service

Changed IT model

• CIO > Services broker

• “As a service” by default

• IT management in policy domain

• Shared Business Services

Flanders• 6m people• Staff: 45,000• Elections ‘2014 – 2019’

Biggest Challenges• Cost of employment• Unemployment rate• Multi-culture• Mobility / traffic• State Reform - integration

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Process workflow driven

Flemish Government Vision & Strategy

Process simplification

Reuse over different policy domains

Simplifying legislation

Automation = civil servants focus on knowledge/ expertise

Lower Cost per Transition

Simple decision structure and workflows

Same baseline of applications for all

Configuration instead of programming

Lower Administrative

Burden

Focused communication

Use tools of your clients to communicate and collaborate

Individual/personalised services (know your client)

Increase Trust to Citizens

Quick startup via standard business process workflow

Faster reply to clients

Proactive deliveryIncrease

Quality of Services

Digitally enabled by default

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Easy end-to-end follow up for public tenders

Your scholarship in 5 digital steps

Fiscal complaints in 3 simple steps

Online subsidy calculation

One digital vault for all your educational

certificatesGet your energy

certificates online We will only ask it once

All your services on one portal

Flemish Government Vision & Digital Strategy

Digital Citizen Experience

Data Driven Government

Open Transparent Government Lean Government

New Business Model – Digitally

Inspired

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Sharing ‘privacy’ sensitive data across multiple agencies – critical building block in digitisinggovernment service

It requires teamwork of public sector experts (the client) and IT service specialists (DXC) to deliver outcome

It is more than software. It is legislation, it is process automation, it is an auditable data broker engine.

We will only ask it once

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We will only ask it once - Maximum Data Sharing between Administrations and Agencies (MAGDA)

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Makkah Region Development Authority (MRDA)

Hajj Crowd Management

Context

• The MRDA wants the crowds moving and free from any obstructions, improve their safety and security and monitor the 7500 employees who oversee operations at their stations and platforms.

Outcome

• Real-time crowd management to identify preventative measures and speeding emergency responses

• 24x7 Crowd Control Command Centre to monitor the event and provide real-time data and analytics updates to MRDA staff

Nearly 2 million pilgrims visit Islam’s holiest sites for 5 days during the Hajj.The MMMSL Metro Line shuttles 72000 passengers per hour at peak periods between the holy sites such as Masjid al Haram, Mount Arafat, Jamarat and Mina

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Digital Transformation Centers& Digital Government Experience Center (DGX)

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Accelerate Value

for our public sector clients

The DGX has a physical co-creation lab to facilitate client sessions. Focus is on collaboration.

Washington DCDallasPalo Alto

India

GermanyUK

Brussels

The DGX will be among the 7 Digital Transformation centers of DXC around the globe (approved and in final

stages)

DGX is a platform based on expertise and client use cases.

Share knowledge (in and outside DXC) and working with our young talent gives DGX a dynamic DNA

DGX is enabled by digital native dual students as ambassador

The DGX has a predefined list of workshops leveraging the global expertise of DXC

DXC Proprietary and Confidential

Thank you

Contact us Loretta Nelson: loretta.nelson@dxc.com Serge Bourdage: serge.bourdage@dxcas.com serge.bom Guy Lefever: guy.lefever@dxc.com

DXC Proprietary and Confidential

Please explore some of our referencesScottish Government Data-driven insights

http://assets1.dxc.technology/be/downloads/Scottish-Government-Success-Story.pdf

University of Sydney adopts an university wide code repository https://assets1.dxc.technology/au/downloads/MD_7770a-18_University_of_Sydney_success_story_final.pdf

Flemish Government streamlines service to citizenshttp://assets1.dxc.technology/cloud/downloads/DXC-Applications-FlemishGovt-4AA5-6171ENW.pdf

MRDA improves Hajj safety and securityhttp://assets1.dxc.technology/AMEA/downloads/MRDA_improves_Hajj_safety_and_security_-_DXC.pdf

Australian NAVY Mobile On-board training systemhttp://assets1.dxc.technology/au/downloads/MD_7881a-18_MOBOTS_case_study_final.pdf