presentation swet age 1ij - nrc: home page · 2012. 11. 21. · pagi -1 subject: creation date:...
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Jamnes Wiggins - EG Leadership Presentation on SWEt Results _age 1ij
From: Marc Ferdas lTo: Anne Passarelli; Daniel Collins; Daniel Orr; George Malone; Mel Gray; Scott Barber;Theodore WingfieldDate: 5/24/04 7:16AMSubject: PSEG Leadership Presentation on SCWE Results
Attached you will find the presentation being used by PSEG management to roll-out the results of theirSCWE assessments.
On Friday, PSEG started to conduct group sessions w/ all levels of the organization. These meetings willcontinue over the next several days as the roll-out continues.
The presentation is honest and open, and provides an accurate description of the assessrrent results. Itpaints a picture that improvement is needed and Salem/Hope Creek performance is bottom quartile. Thepresentation also provides a list of the top 5 items PSEG will go after over the next several years toimprove performance at the site. The five areas are: SCWE, Corrective Action, Work Management, Roles& Responsibilities of Supervision at all Levels, Facilities/Housekeeping.
The last page of the presentation provides a time line describing PSEG's plans going forward in rolling outthis information. They are looking to have a press release once the information hits ADA%1s andavailable to the public. We may need to coordinate w/ them on this.
-Marc S. FerdasResident Inspector - Hope Creek
CC: A. Randolph Blough; Brian Holian; Daniel Holody; David Vito; Hubert J. Miller;James Wiggins; Richard Crlenjak; Wayne Lanning
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I C:VTEMP\GW)00Q01.TMP -- ___
Mail Envelope Properties (40B1D970.3CI: 22: 10166)
PagI -1
Subject:Creation Date:From:
Created By:
PSEG Leadership Presentation on SCWE Results5/24/04 7:16AMMarc Ferdas
Recipientskplpo.KPDO
ARB CC (A. Randolph Blough)BEH CC (Brian Holian)DJH CC (Daniel Holody)DJV CC (David Vito)HJM1 CC (Hubert J. Miller)JTW1 CC (James Wiggins)RVC CC (Richard Crlenjak)WDL CC (Wayne Lanning)
owf4_po.OWFNDODXC 1 (Daniel Collins)
nrc.govkplpo.KPDO
AEP (Anne Passarelli)GJM2 (George Malone)GSB (Scott Barber)JDO (Daniel Off)MXG3 (Mel Gray)TVW (Theodore Wingfield)
Post Officekplpo.KPDOowf4_po.OWFNDOkpl_po.KPDO
Route
nrc.gov
Files Sizemgmt_assessmentrollout_052004.pptMESSAGE 1931
Date & Time32102405/24/04 07:16AM
05/24/04 06:56AM
OptionsExpiration Date:Priority:Reply Requested:Return Notification:
NoneStandardNoNone
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Management Assessment Rollout
Synergy Survey
USA Assessment
Independent Assessment Team (IAT)
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I
Improvement Model
Synergy Assessment
USA Assessment
IAT Assessment
Issues from the Assessments
Focus Areas
, eAt WmI hA ow te lof
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*
2103 - Survey by Synergy12/04 - USA Assessment)5104 - IAT Assessment
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Synergy Survey
PSEG Nuclear Assessment Results
Wtat=X 00"
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Plant appears to be in a degraded condition dueto long-standing and recurring problems
Situation appears to be worsening
Contributors:
* Work management program ineffectiveness
* Corrective action program timeliness andineffectiveness
* Communications ineffectiveness
* Perceived lack of commitment
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_______
Nuclear Safety Culture
Nuclear Safety Values,Behaviors, Practices
3.54 Good 1 1th %
Safety Conscious Work 4.31 Very Good to 1 1th %Environment Excellent
Employee Concerns Program 3.41 Adequate to Good 16th %
CAP program effectiveness ratings particularly lowConfidence in employee concerns program needsimprovementWorkload appears to have an impact on our ability toresolve concernsSenior leadership commitment to resolve issues is notwhere it needs to be - "walking the talk"
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General Culture/Work Environment
3.40 Adequate toGood
26 %
Areas with lowest ratings
* Effectiveness of work management process
* General communications
* Change management
* Performance recognition
* Performance appraisal
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Composite - LMS Behaviors / Practices 3.32 Adequate toGood
33%
Leadership Behaviors / Practices 3.19 Adequate 11 %
Business Management Behaviors / Practices 3.18 Adequate 11 %
Personnnel MAnangement eahaviors ! Prat-ices 'A .1 (Gonnrl AA %4
Areas with lowest ratings* Confidence in management* Management of resources* Management of systems and processes* Management of change* Ineffectiveness of leadership to provide clear direction
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USA Assessment Results
PSEG Nuclear Assessment Results
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Overall - NO STRENGTHS
Ratings given on a scale of 1 to 5
1 = Needs much improvement'2 = Needs some imnrovement
3 = Competent
4 = Strength
5 = Exceptional
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2.19 Plant Control2.33 Equipment Reliability2.40 Corrective Action Program2.46 Monitoring I Trending2.48 Work Management Process2.60 Resource / Schedule2.61 Management Involvement2.61 Problem Identification - Questioning Attitude
2.70 Staff Capability2.84 Safety Over Production2.85 Oversight Capability2.96 Operating Experience
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Independent Assessment Team - IAT
PSEG Nuclear Assessment Results
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Ineedn Asesmn Team Revew
Reviewed SCWE implications* NRC's inspection record
* Corporate / site interface* Events involving operational decision makina
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Reviewed 20 Hope Creek & 28 Salem reports
Conclusions - record reflects failure to
* Consistently translate engineering informationinto work documents
* Consistently take prompt and effectivecorrective action
* Adequately identify and properly classifyprocedural violations
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Conclusions* Perceived pressure from corporate to place
production over conservative decision making* Roles and responsibilities in the areas of HR,
labor relations. budaet. and financial Dianningare not clear
* Employees perceive the incentivecompensation process places a greateremphasis on production than on conservativedecision-making
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No events in the report involved reactor operationsputting either the plant or public at risk
14 events identified sent mixed message to workforceregarding raising and addressing issues
Events demonstrate some in management and theworkforce:
* Place greater emphasis on production thanconservative decision making
* Tolerate degraded equipment conditions
* Tnlprnte nronr.diirqI non-adhermncr
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Some management personnel
* Do not clearly communicate standards or therationale behind decisions
* Take actions or fail to take actions. causing achilling effect on the willingness of certainemployees to raise concerns
* Become involved in decisions moreappropriately the responsibility of operations
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: m%
I Reactivity Management
Work Management
30 Corrective Action Program
4 1' Safety Conscious Work Environment
6 Rewards / Recognizing Behaviors
7 Eng. Work Management I Eng. Rigor I Design Control
8 Long standing equipment reliability
9 Facilities (Housekeeping I Material Condition)
10 Role I Effectiveness of Supervision at all levels
1i O perations Department doesn't trust Mgmt.
102 Communication (decision making and "Why's")
13 No accountability for not following processes20
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Production takes precedence over safety
15 Lack of individual accountability for outcomes
18 Don't have a Strategic Plan for workforce of future19 HR related topics
2 0- Relationship as opposed to a process driven culture21- Tolerance for low standards
22 TContractor oversight and controlCorporate ISite inteface
241E ] Lack of visible Human Perf. Improvement Strategy
25 Perception that we don't have adequate resources2610 Ineffective use of "Change Management"
2T Attitude toward QA21
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Synergy Survey
USA Assessmen
IAT Assessment
SCWE
Corrective Action
Work Management
Roles andResponsibilities ofSupervision at all levels
Facilities/Housekeeping
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May 21
May 21
May 21
May 24
May 25
May 25 (TBD)
May 25 (TBD)
May 25 (TBD)
June 8
June 15
June 16
June 16
June 21 (TBD)
Employee Rollouts
Letter from Roy Anderson
Assessment Documents on SCWE Web Page
Hub Miller Visit / Interviews
Operational Excellence Review (OER)
Reports Posted on NRC Web Site on ADAMS
Cover Statement for Press
Local Officials Communications
Bi-Weekly Manager's Communication Meeting
Board of Directors Meeting at Nuclear
All-Hands Meetinas
NRC Public Meeting
Submit NRC Commitment Letter23