presentation management chapter 14
TRANSCRIPT
CHAPTER 14
MANAGERAIL COMMUNICATION
Paññãsãstra University of CambodiaSiem Reap Campus 2014-2015
Group 5:
- Ket Sambath
- Nhean Seila
- Meas Searey Roth
- Sek Sophea
- Mao Sophoan
Prof: Chhun
Samlie
Good
Bad
1. Introduction
2. The natural of managerial communication
3. Types of communication
4. Basic components of the communication process
5. Managing diversity: Cultural context
6. Communication Skill
7. Group communication network
8. Conclusion
9. References
ContentsPage.
We are all living in this world, we need to haveother people to living with us. Why you need tothem? Every your actions, you need to have apartner or other people around you to help you. Youneed to have a good relationship with your belovedor other people. In order to have a goodrelationship between you and other people, wehave to communicate to each others. Eventhough, you think you have a highest position in anorganization but you still need to make very goodrelationship between you and your team work.
Introduction
Communication is the exchange of message between people or reach common meaning (Baskin & Aronoff1980).
Communication can be divided broadly into 2 categories:
- Verbal Communication
- Non-verbal Communication
The Nature of Managerial Communication
Verbal communication is the written or oral use of words to communicate. Both written and oral communications pervade organization.
- Oral Communication: An oral communication can be formal or informal.
- Written Communication: Written means of business communication.
Verbal Communication
Non-Verbal communication uses elements and
behaviors that are not coded into words.
Non-Verbal communication divided into 4 types are:
- Kinesics behaviors
- Proxemics
- Paralanguage
- Object Language
Non-Verbal Communication
The communication process’s basic components
helps us understand how challenging effective
organizational communication can be.
- Sender: Initiator of the message
- Encoding: Process of translating an intended
message into words and gestures.
Basic Components of the communication
process
- Message: Outcome of the encoding
process, which consists of verbal and
non-verbal symbols developed to convey
meaning to the receiver.
- Receiver: Person who receive the
whom message is exchanged.
Basic Components of the communication
process
- Decoding: Process of translating symbols intothe interpreted message.
- Noise: Any factor in the communicationprocess that interferes with exchangingmessages and achieving common meaning.
- Feedback: Receiver’s basic response to theinterpreted message.
Basic Components of the communication
process
Culture also influences communication and
interpersonal process. Context includes situational
factors such as participants 'roles, existing relationships
and non-verbal communication.
Culture context has 2 parts:
- High Context Culture
- Low Context Culture
Managing Diversity: Cultural Context
High Context Culture emphasize establishing
and strengthening relationships in
communication while exchanging information.
High Context Culture
Low Context Culture, the emphasis is on
information exchange and is less focused on
building relationships by communication.
High Context Culture
To be effective communicators in various settings, managers need strong listening and feedback skills.
Communication Skill
- Listening Skill is a
process of receiving,
focusing, accepting and
storing the spoken
words
- Feedback is a reply to
a message. Feedback
can be oral or written.
Centralized Networks
Decentralized Networks
Managerial communication must has good
relationship and the help each others, even though
you are in high position. Moreover, the managers have
to have communication skill, verbal and non-verbal.
Conclusion
Management A Pacific Rim Focus 5e, fifth edited
by McGraw Hill Companies
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Some own ideas
References
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