presentation for durrell
TRANSCRIPT
Agenda● Credibility ● Marketing Tactics● Hiring Practices● Student Managers● Policies● Waffle Cups
○ Financial Analysis
● Station Improvements
Credibility ● Marketing Major, Last Semester● Helpful Classes
○ Principles of Finance○ Service Marketing○ Supply Chain Management○ Fundamentals of Management○ Strategic Management○ Product Development and Management○ Marketing Strategy and Management
● Experience○ Worked here for a Year and a Half
● X- Factor
Marketing Tactics● Table Cards
○ Awareness on how to apply○ Cheap○ Appropriate?
● Signs, Placement○ Locate near both Meal Check areas
● Where to Place Applications○ Make them visible, for those swiping in○ Create a basket to file them near meal check ○ Supply pencils ○ Always have completed applications in the basket
● Clear Signs and Markers
Sample for upfront
Hiring Practices● 60% Turnover Rate
○ Paper Work○ Updated system
● Interviews○ Fulfilling job requirements○ Getting to personality, correct fit?
● Larger Pool of Candidates○ Hire for a Purpose rather than a Need
● Future Implementations ○ Reprint the Current applications
Student Managers● Essential● Performance: Going from Good to Great
○ Receiving more feedback○ Asking for feedback earlier on the semester
■ Can’t learn from mistakes if you don’t know you're making them
● Workload and Drawbacks to Successful Marketing○ Have to consider a significant increase of applications○ Resulting in more time focused on processing paperwork
● Positives○ Creates a larger pool of candidates to pick from ○ Hire for a purpose, rather than a necessity
● Going to be Hard for the First Couple of Weeks
PoliciesPromotions
● Required to Work for 6 months before being considered○ What is the rationale for this 6 month time frame?
● The School Semester is 16 weeks long○ Logically it doesn’t make sense
● Why bring this up?○ Not afraid to ask the tough questions○ Never hurts to ask why
Policies● Breaks
○ Lunch■ Decide to keep them or not
● Painfully hard to monitor● Difficult to get to everyone
■ Uniformity, enforced the same on all lunches■ Things to consider
● Those who have class before● Employee performance● Trainers
■ Decision● Let all employees know if we remove them
Waffle cupsProblem associated with them
● Cups get self coated with Soap● Creates a misty appearance on the surface of the cup
○ Unappealing○ Loss of customers
Proposed ideas
● Switch to paper cups● Move to a four step hand wash system
Waffle cups’ AnalysisSwitching to Paper Cups
● Simple/fast and hardly any training involved● Little bit more expense
○ Dependant on number of Customers getting waffles○ Variable Cost $15< per day ○ See excel Spreadsheet
Switching to a Four Step Process● Requires training● Still creates a light coating on the cups● Little bit cheaper
○ Very difficult to calculate cost○ Fixed Cost around $8.70 per day
Station improvements● Improving Binders● Salads● Pasta● Pantry● Deli
○ What do these all have in common?■ All require to be set up correctly, every day
○ Innovation■ Implement simple picture layouts of the Food■ Gets ride of the Language barrier ■ Easy to understand and Replicate■ Cost Effective
Station improvements● Dish
○ Cost■ Every Second = 1.8 Cents. Every Minute = $1.02
● Assumes 5 Hourlies and 2 Trainers
○ Problems■ Amount of Dishes
● Time it takes the dishes to run through■ Utensils
● Time to sort and pull out of the dishes■ Late Lunch
● Dinner’s main Problem● Inefficient working
Station improvements● Dish Solutions and Ideas
○ Dish locations■ Utensils
● Insure that they are taken out● Cooks placing them into flat racks
■ Cutting Boards/Fancy Trays/Pizza Pans/Lids● All large, takes a long time to run● Stack in Piles● Send to Pots
○ Collaboration with Pots■ Anything that Needs to be Scrubbed■ If it’s Large and Flat send to Pots
○ Late Lunch■ Proper Training■ Efficient sorting■ Collaborating to put all dishes back at one time
Station improvements● Pots
○ Determines Success○ Requires Proper Knowledge○ Retraining ○ Difficult○ May Require help