Noise?

Music is harmony!Music is harmony!

Artificial Intelligence

Build a Bot Workshop: Become an AI composer in just one hour!

Robert Blane, Dipali Mehta

Experts:

Brendan McCarthy, Shane O’Sullivan,

Rodney Hassard and Sergey Aleksin

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Genesys Intelligent Automation

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• Finance

• Government

• Health

• Logistics

• Retail

• Telecoms

• Travel and Hospitality

• Utilities

Self-Service Bundles by IndustryGenesys Intelligent Automation MicroApps Catalogue

Genesys Intelligent Automation

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Business user friendly application to enable AI

Chatbots, NLP and more

Genesys PureEngage Premise Architecture: Chatbots

Automated Agents

PureEngage Digital Platform

PureEngage Core Services3rd Party Platforms & APIs

Human Agents

Widgets Framework

Hub

Interaction Server

DMS

Chat Server GMS

UCSRouting &

OrchestrationWatson Microsoft3rd party

framework

Knowledge Center

Intelligent Automation

Bot Gateway

Workspace

GIA, Watson, Microsoft, Custom

Connectors

NLP

Apple Business Chat

Facebook Messenger

SMS/MMS WeChat

Chat

Callback

MicroApps and Plugins

Co-browse

Knowledge

Media Plugins

Common APIs

Dialog Engine

Plugins

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Winners’ table up to three prizes!

Let’s build a bot together!

• Review instruction sheet

• Follow step-by-step guidance

• Win the bot challenge

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The Winner is…

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What’s next?

Visit the Kate booth

Sign up for full workshop

Thank you