presentation english esok dow.ppt

7/27/2019 Presentation english esok dow.ppt

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In introduction, we need to talk about:-Company-Respondent

-Malaysian Airline System Berhad, also known as Malaysia

Airlines (MAS) is the government-owned flag carrier of Malaysia.

-Malaysia Airlines operates flights from its home base, Kuala Lumpur

International Airport, and its secondary hub in Kota Kinabalu.

-It has its headquarters on the grounds of Sultan Abdul Aziz Shah

airport in Subang, Selangor.

-Our respondents are all MAS staff which are engineer, technician, officer,

mechanics and many more.



1. What are the consequences of lack of English proficiency amongMAS staff?

2.What are the advantages and the disadvantages of speakingfluently in English?

3.Does the fluency in English affect the aviation people in theindustry?



1)To determine the ability and fluency of speaking in English amongMAS staff.

2)To examine the method to improve English fluency.

3)To determine the effectiveness of speaking in English among MASstaff during working and non working hour.



1) This study investigates the fluency in English among theaviation workers and the effectiveness of using fluent Englishduring working.

2)The limit of this research was taken from the medium in maintenancelike manual and interaction between engineers and technicians.

3)General English and aviation English was use in aviation during theirdaily working days.



An intervention by Schoenbrodt, Kerins, and Gesell (2003) examined the

effects of narrative language intervention on the communicative competence of 12

Spanish-speaking school-aged children. The term “communicative competence”

describes the knowledge and usage of the grammatical structure of the language

used in that culture or speech community.

Related to fluency, communicative competence also refers to nonverbal

interaction skills, and alters according to the setting. Narrative intervention is

“maintaining one’s native language while building communicative competence in

a second language” (p. 50).



1. We use questionnaire as a medium in conducting our research.

2. We choose this method because are easy to approach respondentsand easy to analyze.

3. We distribute 30 questionnaire unfortunately we got 26 back.

4. The questionnaire was constructed based on our objectives anddivided into 3 part:-

a- Personal details b- Regarding English proficiencyc- Method to improve their English



57.7

38.5

46.2

19.223.1

30.826.9

42.3

11.5

19.223.1

30.8

7.711.5

3.87.7

0

10

20

30

40

50

60

70

a b c d

Always Often Sometimes Rarely

a)MAS staff using English in their working hour.

b) Easy to communicate in English

during working hours.

c) Response effectively in English.

d) Staffs refer to their senior personnelregarding difficulties with English

aviation terms.



26.9

34.6

65.4

23.1

53.9

30.8

23.1

50

15.4

30.8

7.7

26.9

3.8 3.8 3.80

0

10

20

30

40

50

60

70

e f g h


e) The staff use Englishduring working hours.

f) Communicate in English with

other staff.

g) Use English when communicate with foreign personnel.

h) They learn English when

communicate with other staff.



23.1

19.2

26.9

30.830.8

42.3

30.8

19.2

30.8

42.3

23.1

42.3

15.4

0

19.2

7.7

0

5

10

15

20

25

30

35

40

45

i j k l


i)Learn English when communicate with foreign personnel .

j)Refer to their senior personnel regarding

difficulties with General English terms

k)Confidence to communicate inEnglish than their first language.

l) Communicate clearer and louder in

English than their first language



11.5

15.4

23.1

38.5

26.9

30.8

50

38.5

19.2

34.6

26.9

19.2

42.3

19.2

0

3.8

0

10

20

30

40

50

60

m n o p


m)Paused whencommunicate in English

n) Mixed with other languages

o) Use correctpronunciation in theirconversation.

p) People understand easilythe message that theydeliver in English



50

34.6

30.8

34.6 34.6

42.3

11.5

26.9

19.2

3.8 3.8

7.7

0

10

20

30

40

50

60

q r s


q)Not afraid to make grammarmistakes during conversation

r) Can communicatespontaneously in English

s) Use English and firstlanguages during working



96.2

73.1

100

69.2

46.2

38.5

0

20

40

60

80

100

120

Pilot LAE ATC Cabin Crew Technician Line Mechanic

Percentage



100

80.8

57.7

50

0

20

40

60

80

100

120

Conversation Presentation Meeting Seminar

Percentage



69.2

76.9

61.5

80.8

0

10

20

30

40

50

60

70

80

90

Reading English Materials Listen More English Materials Attend English Course Practice English with Other Staff

Percentage



96.2

65.4

73.176.9

0

20

40

60

80

100

120

Reading English Materials Listen More English Materials Attend English Course Practice English with Other Staff

Percentage



80.8

73.1

42.3

69.2

0

10

20

30

40

50

60

70

80

90

Suitable magazines More English course Organize English Month English corner

Percentage



1) English has become lingua franca or international language formankind to communicate.

2) In aviation industry this has become more and more crucial as itneeds precise information from great understandings to operateoptimally.

3) Air traffic controller and pilot play the major role because thecommunication between them will affect thousands of humanlive abort.

4) Ground crews also need to master this skill as all the manuals

and data performed in English for them to do their jobefficiently.

5) The proficiency level of English among MAS staff increase due tothe importance of mastering English nowadays.

presentation english esok dow.ppt

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