powerpoint presentation to accompany chapter 3 of management, 8/e john r. schermerhorn, jr. prepared...
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PowerPoint Presentation to Accompany Chapter 3 of
Management, 8/eJohn R. Schermerhorn, Jr.
Prepared by: Michael K. McCuddy
Valparaiso University
Published by: John Wiley & Sons, Inc.
Management 8/e - Chapter 3 2
Planning Ahead — Chapter 3 Study Questions
What is ethical behavior?How do ethical dilemmas complicate the
workplace?How can high ethical standards be
maintained?What is corporate social responsibility? How do organizations and governments
work together in society?
Management 8/e - Chapter 3 3
Ethics – Code of moral principles.
– Set standards of “good” and “bad” as opposed to “right” and “wrong.”
Ethical behavior – What is accepted as good and right in the
context of the governing moral code.
Study Question 1: What is ethical behavior?
Management 8/e - Chapter 3 4
Law, values, and ethical behavior:
– Legal behavior is not necessarily ethical
behavior.
– Personal values help determine individual
ethical behavior.
• Terminal values
• Instrumental values
Study Question 1: What is ethical behavior?
Management 8/e - Chapter 3 5
Study Question 1: What is ethical behavior?
Utilitarian view of ethics — greatest good to the greatest number of people.
Individualism view of ethics — primary commitment is to one’s long-term self-interests.
Moral-rights view of ethics — respects and protects the fundamental rights of all people.
Justice view of ethics — fair and impartial treatment of people according to legal rules and standards.
Management 8/e - Chapter 3 6
Cultural issues in ethical behavior:– Cultural relativism
• Ethical behavior is always determined by cultural context.
– Cultural universalism • Behavior that is unacceptable in one’s home
environment should not be acceptable anywhere else.
Study Question 1: What is ethical behavior?
Management 8/e - Chapter 3 7
Study Question 1: What is ethical behavior?
How international businesses can respect core or universal values:Respect for human dignity• Create culture that values employees, customers, and suppliers.• Keep a safe workplace.• Produce safe products and services.Respect for basic rights• Protect rights of employees, customers, and communities.• Avoid anything that threatening safety, health, education, and living
standards.Be good citizens• Support social institutions, including economic and educational systems.• Work with local government and institutions to protect environment.
Management 8/e - Chapter 3 8
An ethical dilemma occurs when choices, although having potential for personal and/or organizational benefit, may be considered unethical.
Ethical dilemmas include:– Discrimination– Sexual harassment– Conflicts of interest– Customer confidence– Organizational resources
Study Question 2: How do ethical dilemmas complicate the workplace?
Management 8/e - Chapter 3 9
Study Question 2: How do ethical dilemmas complicate the workplace?
Ethical behavior can be rationalized by convincing
yourself that:
– Behavior is not really illegal.
– Behavior is really in everyone’s best interests.
– Nobody will ever find out.
– The organization will “protect” you.
Management 8/e - Chapter 3 10
Factors influencing ethical behavior include:– The person
• Family influences, religious values, personal standards, and personal needs.
– The organization• Supervisory behavior, peer group norms and behavior, and
policy statements and written rules.
– The environment• Government laws and regulations, societal norms and values,
and competitive climate in an industry.
Study Question 2: How do ethical dilemmas complicate the workplace?
Management 8/e - Chapter 3 11
Ethics training:– Structured programs that help
participants to understand ethical aspects of decision making.
– Helps people incorporate high ethical standards into daily life.
– Helps people deal with ethical issues under pressure.
Study Question 3: How can high ethical standards be maintained?
Management 8/e - Chapter 3 12
Whistleblowers
– Expose misdeeds of others to:
• Preserve ethical standards
• Protect against wasteful, harmful, or illegal acts
Laws protecting whistleblowers vary
Study Question 3: How can high ethical standards be maintained?
Management 8/e - Chapter 3 13
Study Question 3: How can high ethical standards be maintained?
Barriers to whistleblowing include:– Strict chain of command– Strong work group identities– Ambiguous priorities
Organizational methods for overcoming whistleblowing barriers:– Ethics staff units who serve as ethics advocates– Moral quality circles
Management 8/e - Chapter 3 14
Study Question 3: How can high ethical standards be maintained?
Ethical role models:
– Top managers serve as ethical role models.
– All managers can influence the ethical behavior of
people who work for and with them.
– Excessive pressure can foster unethical behavior.
– Managers should be realistic in setting performance
goals for others.
Management 8/e - Chapter 3 15
Codes of ethics:– Formal statement of an organization’s values and
ethical principles regarding how to behave in situations susceptible to the creation of ethical dilemmas.
Areas often covered by codes of ethics:– Bribes and kickbacks– Political contributions– Honesty of books or records– Customer/supplier relationships– Confidentiality of corporate information
Study Question 3: How can high ethical standards be maintained?
Management 8/e - Chapter 3 16
Study Question 4: What is corporate social
responsibility?
Corporate social responsibility:
– Looks at ethical issues on the organization
level.
– Obligates organizations to act in ways that
serve both its own interests and the interests of
society at large.
Management 8/e - Chapter 3 17
Study Question 4: What is corporate social responsibility?
Organizational stakeholders– Those persons, groups, and other organizations directly affected
by the behavior of the organization and holding a stake in its performance.
Typical organizational stakeholders– Employees– Customers– Suppliers– Owners– Competitors– Regulators– Interest groups
Management 8/e - Chapter 3 18
Study Question 4: What is corporate social responsibility?
Beliefs that guide socially responsible business practices:– People do their best with a balance of work and family
life.– Organizations perform best in healthy communities.– Organizations gain by respecting the natural
environment.– Organizations must be managed and led for long-term
success.– Organizations must protect their reputations.
Management 8/e - Chapter 3 19
Study Question 4: What is corporate social responsibility?
Perspectives on social responsibility:
– Classical view—
• Management’s only responsibility is to maximize
profits.
– Socioeconomic view—
• Management must be concerned for the broader
social welfare, not just profits.
Management 8/e - Chapter 3 20
Study Question 4: What is corporate social responsibility?
Arguments against social responsibility:– Reduced business
profits– Higher business costs– Dilution of business
purpose– Too much social power
for business– Lack of public
accountability
Arguments in favor of social responsibility:– Adds long-run profits
– Improved public image
– Avoids more government regulation
– Businesses have resources and ethical obligation
Management 8/e - Chapter 3 21
Study Question 4: What is corporate social responsibility?
Criteria for evaluating corporate social
performance:
– Is the organization’s …
• Economic responsibility met?
• Legal responsibility met?
• Ethical responsibility met?
• Discretionary responsibility met?
Management 8/e - Chapter 3 22
Study Question 4: What is corporate social responsibility?
Strategies for pursuing social responsibility:– Obstructionist — meets economic
responsibilities.– Defensive — meets economic and legal
responsibilities.– Accommodative — meets economic, legal, and
ethical responsibilities.– Proactive — meets economic, legal, ethical,
and discretionary responsibilities.
Management 8/e - Chapter 3 23
Study Question 5: How do organizations and governments work together in society?
How government influences organizations:– Common areas of government regulation of
business affairs:• Occupational safety and health
• Fair labor practices
• Consumer protection
• Environmental protection
Management 8/e - Chapter 3 24
Study Question 5: How do organizations and governments work together in society?
How organizations influence governments:
– Personal contacts and networks
– Public relations campaigns
– Lobbying
– Political action committees
– Sometimes by illegal acts, such as bribery or illegal
financial contributions to political campaigns
Management 8/e - Chapter 3 25
Study Question 5: How do organizations and governments work together in society?
Corporate governance:
– The oversight of the top management of an
organization by a board of directors.
Corporate governance involves:
– Hiring, firing, and compensating the CEO.
– Assessing strategy.
– Verifying financial records.
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