powerpoint presentation by charlie cook control systems: financial and human chapter 14 copyright ©...
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PowerPoint Presentation by Charlie CookPowerPoint Presentation by Charlie Cook
Control Systems:Control Systems:Financial and HumanFinancial and HumanControl Systems:Control Systems:Financial and HumanFinancial and Human
Chapter 14Chapter 14Chapter 14Chapter 14
Copyright Copyright © © 2003 South-Western/Thomson Learning. All rights reserved.2003 South-Western/Thomson Learning. All rights reserved.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–2
Learning OutcomesLearning Outcomes
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–3
Learning Outcomes (cont’d)Learning Outcomes (cont’d)
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–4
Organizational Systems ControlsOrganizational Systems Controls
• Controlling–The process of establishing and implementing
mechanisms to ensure that objectives are achieved.
• Preliminary Controls (Feedforward Controls)–Controls designed to anticipate and prevent
possible problems.–Planning and organizing are important control
functions.• Standing plans
• Contingency plans
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–5
Organizational Systems ControlsOrganizational Systems Controls
• Concurrent Controls–Action taken as inputs are transformed into
outputs to ensure that standards are met.
• Rework Controls–Action taken to fix an output.
• Damage Controls– Action taken to minimize negative impacts on
customers/stakeholders due to faulty outputs.
• Feedback–Information about outputs from customers and
stakeholders.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–6
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–7
The Systems Process with Types of ControlsThe Systems Process with Types of Controls
Exhibit 14–1
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–8
Systems Processes for Functional ControlsSystems Processes for Functional Controls
Exhibit 14–2a
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–9
Systems Processes for Functional ControlsSystems Processes for Functional Controls
Exhibit 14–2b
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–10
The Feedback Process Among Functional Areas/Departments
The Feedback Process Among Functional Areas/Departments
Exhibit 14–3
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–11
The Control Systems ProcessThe Control Systems Process
Model 14–1
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–12
Operations Performance ReportOperations Performance Report
Exhibit 14–4
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–13
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–14
Types and Frequency and Methods of ControlTypes and Frequency and Methods of Control
Exhibit14–5
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–15
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–16
The Master Budgeting Process
The Master Budgeting Process
Exhibit 14–6
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–17
BudgetingBudgeting
• Budget–A planned quantitative allocation of resources for
specific activities.
• Operating Budget–Revenue budget
• Forecast of total income for the year.
–Expense budget• Forecast of total operating spending for the year.
• Capital Expenditure Budget–All planned expenditures for major asset
investments.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–18
Financial StatementsFinancial Statements
• Income Statement–Presents revenues and expenses and the profit or
loss for the stated period of time.
• The Balance Sheet–Presents the assets and liabilities and owners’
equity for the stated period of time.
• Cash Flow Statement–Presents the cash receipts and payments for the
stated time period.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–19
Financial StatementFinancial Statement
Exhibit 14–7
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–20
Human ControlsHuman Controls
• Coaching–The process of giving motivational feedback to
maintain and improve performance.
• Management by Walking Around (MBWA)–Listening rather than talking–Teaching rather than telling–Facilitating rather than ordering
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–21
Human Controls (cont’d)Human Controls (cont’d)
• Counseling–Dealing with problem employees by attempting to
help solve the problem.
• Management Counseling–Giving employees feedback so they realize that a
problem is affecting their job performance.–Referring employees with problems to employee
assistance programs.
• Employee Assistance Program (EAP)–A staff of people who help employees get
professional assistance solving their problems.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–22
Coaching ModelCoaching Model
Model 14–2
1. Describe current performance.1. Describe current performance.
2. Describe desired performance.2. Describe desired performance.
3. Get a commitment to change.3. Get a commitment to change.
4. Follow up.4. Follow up.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–23
DiscipliningDisciplining
• Discipline–Corrective action to get employees to meet
standards and standing plans.• To change ineffective employee behavior.
• To let employees know that action will be taken when standing plans or performance requirements are not met.
• To maintain authority when challenged.
–Progressive discipline steps• Oral warning, written warning, suspension, and
dismissal.
• Documentation must be maintained.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–24
Problem EmployeesProblem Employees
Exhibit 14–8
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–25
The Discipline ModelThe Discipline Model
Model 14–3
1. Refer to past feedback.1. Refer to past feedback.
2. Ask why the undesired behavior was used.
2. Ask why the undesired behavior was used.
3. Give the discipline.3. Give the discipline.
4. Get commitment to change and develop a plan.
4. Get commitment to change and develop a plan.
5. Summarize and state the follow up.
5. Summarize and state the follow up.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–26
Guidelines for Effective DisciplineGuidelines for Effective Discipline
Exhibit 14–9
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–27
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–28
ProductivityProductivity
• Productivity–A performance measure relating outputs to inputs.
• Units produced, labor hours per unit, workers per total output, cost of labor, cost of material, machine hours
• Calculating Productivity–Select a base time period.–Determine output for time period.–Select all inputs or a single input factor.–Divide the output by the input factor to determine
the productivity rate.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–29
Productivity (cont’d)Productivity (cont’d)
• Calculating Productivity Percentage Change–Determine productivity rate for the base period.–Determine productivity rate for the current period.–Subtract the base rate from the current rate.
• If the difference is positive, productivity has increased; if negative, productivity has decreased.
–Divide the difference by the current rate to calculate the percentage of change.
• Production versus Productivity–Production can rise and productivity can fall due
to increased operational costs for higher output.
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–30
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–31
Functional Area RatiosFunctional Area Ratios
Exhibit 14–10a
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 14–32
Functional Area Ratios (cont’d)Functional Area Ratios (cont’d)
Exhibit 14–10b