powerful interpersonal communication
DESCRIPTION
Slides of my workshop / keynote presentation: Powerful Interpersonal communicationTRANSCRIPT
- 1. Interpersonal Communication Lars Sudmann [email protected] Twitter: @larssudmann
- 2. Flickr/Andy_Magee
- 3. Audiences Intl. Led Intl. Leader Leadership Lecturer Organizational Advisor
- 4. Exploration
- 5. CONTENT ORGANIZATION DELIVERY EFFECT
- 6. Principle #1 Seek first to understand then to be understood
- 7. Principle #2 3 Levels of Communication
- 8. Principle #3 Full on / full off
- 9. CONTENT ORGANIZATION DELIVERY EFFECT
- 10. Write down your topic @larssudmann
- 11. Your objective
- 12. At the end of the meeting/conversation I want that______
- 13. Exercise
- 14. TV Test
- 15. Distill your key messages
- 16. Target messages to the other person(s)
- 17. Exploration
- 18. Audience Analysis - Picture
- 19. An average conference picture of conference
- 20. Dont try to mindread especially larger audiences
- 21. CONTENT ORGANIZATION DELIVERY EFFECT
- 22. Exercise
- 23. Guide Your Audience
- 24. Situation Complication Solution Problem Options Proposal
- 25. Detail after key message
- 26. Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
- 27. Project Financials Current status - Overview Result: 1 Mio EUR Savings p.a. Net Present Value: 3+ EUR MM Sensitivity Analysis confirms soundness On track to deliver target!
- 28. Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
- 29. CONTENT ORGANIZATION DELIVERY EFFECT
- 30. Exploration
- 31. Exploration
- 32. Giving Feedback @larssudmann
- 33. Audiences
- 34. Dont show the leave signs
- 35. Google Powerpoint Karaoke
- 36. Foundation
- 37. Do you remember your last phone conference?
- 38. Mute all
- 39. Foundation Know your technology by heart
- 40. #1 Over-Visualize
- 41. Topic Time Who? Next Step Until when?
- 42. #2 Speak like a Radio DJ
- 43. Radio
- 44. CONTENT ORGANIZATION DELIVERY EFFECT
- 45. Audiences Flickr/strupey
- 46. Audiences Flickr/strupey
- 47. Principle #4 Dont assume
- 48. People in our study were convinced theyve accurately understood the tone of an e-mail message when in fact their odds are no better than chance. Nicholas Epley University of Chicago
- 49. 1) Check: Purpose & Emotions 2) Clarify: What did s/he mean? 3) Create: Options for solutions Difficult conversations
- 50. 1) State the specific issue 2) Share the impact on you 3) Specify the solution, incl. (positive) consequences Asserting yourself
- 51. Practice
- 52. CONTENT ORGANIZATION DELIVERY EFFECT
- 53. S + R = O
- 54. Interpersonal Communication Lars Sudmann [email protected] Twitter: @larssudmann