POST COVID-19REOPENING MANUAL May 5, 2020

INDEX1.Introduc�on2.POSICheckAc�onPlan3.ResortsAc�onPlanperarea4.Detec�onofpossiblecontagiouscases5.Cleaningprocedureofanestablishmentwithaconfirmedcase‑ ‑

2

POSICHECKACTIONPLAN

COVID-19 Protocols

Wearecloselymonitoringgovernmentpolicychanges,CentersforDiseaseControl(CDC)guidelines,governmentmandates,OMT,OMSandpublichealthadvancementsandwillcontinuemakechangesifnecessaryorappropriatetoourprotocolsandprocedures.

INTRODUCTION:Dearpartners,duetothecoronaviruspandemic,wepreparedaguideofpreventiveactions,tobeappliedinthevariousareasofthehotel,withtheaimofpreventingthetransmissionofthevirus,treatingpossiblecasesofcontagionandbeingabletoprovidetoourinternalandexternalclientsatrustableuseofourfacilitiesinsecurity.

AllpropertiesbasedinMexicoandDominicanRepublicwillbeincludedinCRISTALPOSICheckprogram,whichisanewspecificmoduledesignedtoaddresstheneedsofourbusiness,itformulatesandmonitorsaneffectiveresponsetocommunicableinfections.

6.Stafftraining(Ensurethatallstaff,includingthosewhoarenotpartoftheinfectioncontrolteam,hasreceivedtrainingandawarenesstoprotectthemthemselvesandpreventthespreadofinfection).

12.Emergencycleaningpractices(Ensurethat,intheeventofanincident,theprocedurescleaningactionsaredesignedtobeefficient

4.EquipmentResourcesandRequirements(Ensurethatequipmentandresourcesareavailabletomanagebothnormalandemergencycleaning).

2.Infectioncontrolteam(Ensuringthatateamofcompetentpersonneliscreatedthatwillleadtheeffortsinbothinfectionpreventionmeasuresandleadtheresponsetoapotentialinfectiousincident/outbreak).3.Infectioncontrolriskassessment(Ariskassessmentshouldbeperformedassociatedwithpotentialinfectiousdiseasesandtheirvectors,andimplementmeasurescontrol).

11.GeneralCleaningPractices(Ensurethatnormalcleaningproceduresaredefinedandfollowedinaccordancewithgoodpractice)10.Respiratoryhygiene(Ensurethatpersonnelhavereceivedtrainingintheneedtomaintainrespiratorylabel)9.Handhygiene(Ensurethatthewashinginstructions,equipmentandsignagearecorrectlylocatedandusedefficiently).

1.Managementcommitment(Ensurethatthereareestablishedclearlinesofresponsibilityandthemanagementcommitmentisevident).

7.Practicesintheeventofstaffillness(Ensurethatthereareprocedurestoavoidstafftoreturntoworkwhiletheycanbeasourceofinfection.Thisincludesestablishpoliciesthatprotecttheemployeewhenheisnotwellenoughtowork).

5.Personnelsafety(Ensurethatthereareprocedurestoprotectpersonnel,butparticularlytothosemostexposedtopotentialsourcesofinfection).

Modulesections:COVID-19Protocols

FORVIVAWYNDHAMRESORTSPOSICHECKACTIONPLAN

AUDITPROTOCOLFORTHEPREVENTIONOFTHESPREADOFINFECTIONS(POSICheck)

19.Children'sclubandfacilities(Ensurethatallareasfocusedonchildrenareoperated,maintainedanddisinfectedtopreventthespreadofinfectioninthesevulnerablegroups).20.Spaandtreatmentareas(EnsurethattherearecleaningproceduresandpracticesoperatingintheSpatopreventthespreadofinfection).21.Pooldecontamination(Ensurethatthebestpracticesproceduresinthepoolarefullyimplemented).

24.Communicationpolicies(Ensuringthatthehotelhasaneffectivecommunicationpolicyforthatallinterestedpartiesareawareofthesituationandtheactionstaken).25.Notificationofreportablecases(Ensurethatallreportablecasesofdiseasesinfectioushavebeenreportedtotheappropriateauthorities)

28.Controlofcleaningefficiency(Ensurethatthehotelhasasystemofquantitativeevaluationofthedegreeofcleanliness,throughtheuseofmeasuringequipment,suchasATPtester)

26.Documentationandrecords(Ensurethatthedocumentationandrecordsofcleanliness,disinfectionandinfectioncontrolstrategyaresavedandmaintained)27.Managementofcleaningproducts(Ensurethemanagementofthetype,methodsofuse,dilutionanduseofchemicals).

22.ManagementofSymptomaticGuests(Ensurethatthereareproceduresforthemanagementofguestsshowingsymptomsincludingisolation,separationandgivingservicessupportguestswhilepreventingspreadofinfectiontoalargerpopulationwide).23.Proceduresintheeventofanoutbreak(Ensurethatclearandeffectivemeasureshavebeendevelopedandthatcanbeeffectivelyimplementedintheeventofanoutbreak).

15.Cleaningtheenvironment(Ensurethatallareasareeffectivelycleanedanddisinfectedcorrectly)17.Airconditioningsystem(Ensurethatallventilationsystemsaremaintainedandcleanedtopreventthedevelopmentorspreadoftheinfection.ThisincludesproceduresforLegionellaprevention)18.Gymnasiumandrecreationalareas(Ensurethatthereareprotocolsforgeneralcleaningandintensifyaccordingtotheseareas).

16.Linenmanagement(Ensuringthatthelinenusedinguestroomsandotherareasarecorrectlymanagedtopreventthespreadofinfection)

14.HighContactSurfaces(Ensurethatemphasisonsurfacecleaninganddisinfectionhighcontactisappropriatetothelevelofriskofinfection)13.Designforcleaning(Designreviewandlayoutoftheenvironmenttomaximizeeaseandcleaningefficiency)

COVID-19 Protocols RESORTSACTIONPLANPERAREA COVID-19 Protocols

STAFFTRAINING:

After attending the general training, the areas managers, in coordination with the human resources and management departments, will prepare a specific training and instruction on the preventive actions to be taken in their respective work areas, based on This document and other eventual ones that could be completed adapting to each property. The courses will be based on prevention measures and customer service concerning the pandemic, prepared by the training department, assisted by medical personnel and CRISTAL America. Their attendance will be mandatory and a certificate of participation will be delivered. One month before the reopening of the properties, all staff will take specific training courses.

COVID-19 Protocols STAFFACCESS: Staff transportation busses will be disinfected after each service, during the operation passengers and driver will wear PPE and respect physical distancing all time. Upon arrival at the property, the hotel security staff will be welcoming the same wearing PPE, will take the temperature to the collaborators using a laser thermometer. In case of presenting some symptoms or a temperature higher than 37.2 ° C ( 98.9 ° F) access to the property will not be allowed, asking them to contact the health center established according to the protocol indicated by the respective country. All staff must wear uniforms and shoes once they arrive at the property. Uniforms will be washed in the hotel laundry, according to established protocols. All staff will be instructed to wash their hands making sure they have the necessary products (liquid soap and disinfectant gel).Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 1.5 mt. away from guests and other employees whenever possible. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided with a mask and required to wear it while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants and security officers in direct contact with guests. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 1.5 mt. away from guests and other employees whenever possible. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided with a mask and required to wear it while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants and security officers in direct contact with guests.

A disinfectant gel dispenser will always be available in the hotel lobby. Guests will be informed that in case of presenting symptoms of the virus they must remain in their rooms and inform customer service, who will coordinate a visit of medical personnel to their room. After exchanging objects between each client-worker, (such as registration cards, passports, bracelets, pens, etc.) a hand disinfection will be used by both.

Meanwhile new PMS will be available; we immediately suggest establishing a procedure that streamlines the client registration process, avoiding large crowds in our lobbies.Marks on the floor will be used to ensure that the safety distance of 1.5 mt is maintained. For all arrivals from agencies over 30 pax, pre-printed registration cards will be delivered to the representatives, so that during the transfer from the airport to the hotels they can fill them out. If possible, a hotel staff will help by distributing the bracelets, room keys and towel cards.

CHECK-IN:

Upon arrival at the property, a hotel staff trained to detect symptoms will be receiving guests, wearing PPE. He will take the temperature of all customers, using a laser thermometer. Guests will be advised to practice physical distancing by standing at least 1.5 meters away from other groups of people not traveling with them, while standing in lines or moving around the property.

Clients will be asked to pre-check out at least one day before departure to settle any pending accounts, on the day of departure different lines will be made for clients with a zero balance account and pending accounts payable.GUEST SERVICE / RECEPTION:They will be able to provide information to clients who request it about the resort's policy in terms of established preventive measures or other services that guests can request (for example, medical services and pharmaceutical products available in the area). Guests with respiratory symptoms will be invited to stay in their rooms, until they are visited by the hotel doctor or, if not available, one external. INFORMATION AND COMMUNICATIONThe reception and G.S. staff will be knowledgeable enough about COVID-19 in order to safely play assigned tasks and avoid possible diffusion of COVID-19 within the facilities.

COVID-19 Protocols CHECK-OUT

Wateractivitiescanallbecarriedout,alwaysmaintainingtheconceptofsafedistance.Intheaterswheretheaudienceforeseesthepositioningofmobilechairs,theywillbelocatedrespectingthe1.5mtdistances,invitingwithpublicannouncementtomaintainthesuggesteddistance.Inthosetheaterswhere,inadditiontothemobilechairs,wehavethestands,markswillbeplacedonthefloorwithasticker.Inthefirstphase,themini-clubswillremainclosed,beingapotentialsourceofcontagion,thestaffwillcarryoutexternalactivitiesthatcanrespectthedistancecriteria.Cleaningstationswithdisinfectant,papertowelsandgarbagecanswillbelocatedinthegym,clientsmustdisinfecteachmachineafteruse.Thepersoninchargewillconstantlycarryoutsupervisionandequipment-cleaningoperations.Maximumnumberofuserswillbeestablishedbasedonareacapacityandquantityofequipment.

•Increasepersonalizedshowcooking,applyingitnotonlytofishandmeatplates,butalsotofinishedpasta,risotto,vegetables,paellas,carving,etc.,customizingthecookingpointforeachclient,offeringabetterservice.

•Atthebuffetswewillchangetheoriginalconcepttowardsanassistedbuffet,whichcomplieswiththecurrentregulationsregardingmeasures,distancesandlogistic.Thehotelstaffwillserveguests,whichpreventstheclientfromtakingthefood,withtheexceptionofsalads,fruitsanddesserts,whichwillbeinindividualpresentationsdishes(microkitchens)andsingle-portion,whichwillbeaccessiblebytheclient.

•Dishes,cutleryandglasswarewillbewashedanddisinfectedinthedishwasher,includingthosethathavenotbeenusedbuthavebeenincontactwithcustomers'hands.

•Marksonthefloorwillbeusedtoensurethatthesafetydistanceof1.5mtismaintained.

•Thediningroomservicepersonnelshouldrecommendthatcustomerscleantheirhandswithdisinfectantgelattheentranceandexitofthediningroom.

•Itisnecessarytoventilatethelivingroomsanddiningroomsaftereachservice,openingthewindows.•Aftereachservice,surfaceswillbecleanedanddisinfected,dispensingmachines,doorknobs,buffetcounters,etc.,andingeneral,anysurfacethatmayhavebeentouchedbyhandsfollowingestablishedcleaningprotocols.

•Whenaclientleavesthetable,thestaffwillremovealltheobjectsmakingsurenottoputitincontactwiththecleanonesandwillcarryoutadetaileddisinfectionwithspecificproducts.

RESTAURANTS:•Inallrestaurants,adailycheckwillbemadeensuringthatthetablesarearrangedinsuchawaythatthedistancesbetweenthebackrestfromchairtochair,fromonetabletoanother,isgreaterthan1meter.

•Theoperationofalldishwasherswillbecheckedtoensurethatthetemperaturestobereachedarecorrect(higherthan80ºCintherinse)andthedosageofchemicalproductstoo.

•Thetableclothsandnapkinswillbewashedaftereachuse,afterdisinfectingthetablestheywillbechanged.Ifpossible,whereavailablesingleusenapkinsandeasilywashableplacematswillbeimplemented.

•Drinkswillbeservedatthetables.•Whereitisnotpossibletouseasingleportionoranassistedbuffet,tongs,ladlesandotherserviceutensilswillbechangedevery15minutes.Directhandlingoffoodandequipmentbycustomerswillbelimitedasmuchaspossibletominimizeself-service.

COVID-19 Protocols In bars, marks on the floor will be used to ensure that the safety distance of 1.5 mt is maintained.In order to reduce the lines in the bars, hotel staff will provide drinks service around the pools and the table area near the bar.The operation of all dishwashers will be checked, to ensure that the temperatures to be reached are correct and the dosage of chemical products too.

COVID-19 Protocols BARS Team sports with physical contact such as basketball, football and others will be suspended.The group dance classes will be given without forming couples, trying to maintain the distance between the participants, the same concept for yoga classes, stretching, Zumba, locating the participants 1.5 meters away from each other.Tennis, archery and trapeze courts can be carried out, limiting the participants to respect the

ANIMATIONANDSPORTS:

COVID-19 Protocols COVID-19 Protocols

CLEANINGOFROOMSANDCOMMONBATHAREAS The use of PPE for service people (cleaners, waiters, etc.) will be mandatory in all properties in the hypothetical case that they have to access rooms where sick or investigative clients are present. Special attention will be dedicated to high touch objects that are frequently handled such as cranks, buttons, handrails, elevators, switches, mixers, etc. All rooms and common areas will be ventilated daily. Particular attention will be dedicated to all beach and pool chair lounger. In each room a kit of PPE and disinfectant gel will be available for the clients; the water glasses will be disposable Particular attention will be given to all the A/C filters, which will be sanitized with specific product at any check out. A disinfectant gel dispenser will be installed in each bathroom in the common areas. All equipment of air hand dryers will be removed to be replaced by hand towel dispenser.

Disposable gel or disinfectant solution for hands, PPE will be available in the maid cleaning cart. A disinfectant chemical will be used to eliminate the possible presence of the virus.

All linens of a suspected case room will be washed separately to avoid cross contamination. Bedding lines must be washed at 65ºC for 10 minutes or 71ºC for 3 minutes; we will check that the formulas are correct with chemical suppliers.

A specific inspection will be made to verify the correct operation of all laundry equipment, especially operating temperatures, as well as the correct dose of cleaning and disinfection chemicals.About others resorts, we only sell third party excursions and we will require all suppliers to be certified by local authorities.

In Dominicus, the excursion manager will present a plan to reduce the capacity of boats and land transportation, to maintain the distance between passengers. About food consumption, we should reconsider using the buffet method in Saona, where conditions do not allow disinfection and hygiene for these types of contingencies.LAUNDRYLAUNDRY EXCURSIONS:

Asmentionedabove,theprotocolsforactionwhendetectingapersondiagnosedwithCOVID-19inanestablishmentandthesubsequentpossiblepublichealthmeasureswillbedeterminedbythehealthauthorities,andlogicallythemaximumcollaborationonthepartofthemanagementincompliancewithestablishedprotocols.Inthecurrentepidemiologicalscenario,themostlikelysituationisthat,upondetectionofaconfirmedcaseofaclientoranemployeeintheestablishment,theaffectedpersonwillberehousedinahealthcenter(orhomeforemployees,accordingtothecriteriaofthehealthauthorities).Publichealthauthoritieswillcarryoutananalysisofthesituationtomakedecisionsabouttheactionsnecessarytocontrolthetransmissionoftheinfection.Inthiscase,specificprotocolswillbeestablishedforsuchasituationthatthehealthauthoritiesdetermine.

DETECTIONOFPOSSIBLECONTAGIOUSCASES:

COVID-19 Protocols STAFFACCESS:

All staff will be instructed to wash their hands making sure they have the necessary products (liquid soap and disinfectant gel). Upon arrival at the property, the hotel security staff will be welcoming the same wearing PPE, will take the temperature to the collaborators using a laser thermometer. In case of presenting some symptoms or a temperature higher than 37.2 ° C ( 98.9 ° F) access to the property will not be allowed, asking them to contact the health center established according to the protocol indicated by the respective country. Staff transportation busses will be disinfected after each service, during the operation passengers and driver will wear PPE and respect physical distancing all time. All staff must wear uniforms and shoes once they arrive at the property. Uniforms will be washed in the hotel laundry, according to established protocols.Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 1.5 mt. away from guests and other employees whenever possible. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided with a mask and required to wear it while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants and security officers in direct contact with guests. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 1.5 mt. away from guests and other employees whenever possible. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided with a mask and required to wear it while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants and security officers in direct contact with guests.

After exchanging objects between each client-worker, (such as registration cards, passports, bracelets, pens, etc.) a hand disinfection will be used by both. Guests will be informed that in case of presenting symptoms of the virus they must remain in their rooms and inform customer service, who will coordinate a visit of medical personnel to their room. A disinfectant gel dispenser will always be available in the hotel lobby. Upon arrival at the property, a hotel staff trained to detect symptoms will be receiving guests, wearing PPE. He will take the temperature of all customers, using a laser thermometer. Guests will be advised to practice physical distancing by standing at least 1.5 meters away from other groups of people not traveling with them, while standing in lines or moving around the property.

Marks on the floor will be used to ensure that the safety distance of 1.5 mt is maintained.Meanwhile new PMS will be available; we immediately suggest establishing a procedure that streamlines the client registration process, avoiding large crowds in our lobbies. For all arrivals from agencies over 30 pax, pre-printed registration cards will be delivered to the representatives, so that during the transfer from the airport to the hotels they can fill them out. If possible, a hotel staff will help by distributing the bracelets, room keys and towel cards.

CHECK-IN:

Regardingindividualprotectionmeasures,werecommendtheuseofdisposableglovesineachroomandthattheuniformbechanged/cleaneddaily.

First,thecleaningprogramsforallspacesshouldbereviewedtoensurethatthedisinfectionprocessofpotentiallycontaminatedsurfaces(everythingthatpeopleroutinelytouch:buttons,knobs,doors,railings,counters,taps,etc.)isdoneappropriatelyandasoftenaspossibleaccordingtotheavailablemeans.Itisconvenienttoventilate/ventilatecommonspacesandroomsasmuchaspossible.

Next,aseriesofrecommendationsaredevelopedintwoaspectsthatmustalwaysbekeptinmindinthesetypesofsituations,suchascleaningproceduresandinformationmanagement.Inanycase,itwillbenecessarythattheserecommendationsarecompatibleatalltimeswiththeofficialprotocolsdeterminedineachsituationandwillbesupervisedbythepreventionservices.Thesamerecommendationsshouldbeappliedtothecleaningofrooms,avoidinginthiscasepossiblerisksofcrosscontaminationbetweendifferentroomsduetotheuseofthesamematerialswithouttheirpriordisinfection.Itisalsorecommendedtohavedisposablecupsforcleaning/mouthwashandtoprovidedisinfectinggelintherooms.

COVID-19 Protocols

Removebeddingandtowelsandputtheminaseparatebagfromtherest(itisrecommendedtohaveyellow/redbags)untilitistimetowashthem,warningthelaundrystafffortheirhygienichandling(donotshakedirtyclothesandavoiddirectskincontact).Andmachinewashat60º-90ºCwithseparateordinarydetergent,innowayshoulditbemixedwithotherlingerie.

violatetheirrighttoeffectiveprotectionintermsofsafetyandhealth,Sincethestaffoftheestablishmentarenothealthpersonnel,andaccessingareaswhereanaffectedpersonmaybeconfinedmaypossible.client'sroomshouldberestrictedasmuchasNon-healthpersonnelenteringanisolated

Allhotelstaffwhohavetoaccesstheroomwhenthesickclientispresent(maids,diningroomwaiters,etc.)mustweartheprotectiveequipmentdesignatedbytheoccupationalriskservicesandwashordisinfecttheirhandswhentheyhaveexited.Ifpossible,keepadistanceofone/twometersfromtheclient.

ESTABLISHMENTWITHACONFIRMED

BasedonWHOrecommendationsinaprovisionalguidancedocument(February2020)on“HomecareforpatientssuspectedofbeinginfectedwithCOVID-19,withmildsymptoms”,andaslongasnootherstandardsareestablishedbythehealthauthorities,thefollowingconsiderationscanbetakenintoaccount.itshouldbepreviouslyassessed.

CLEANINGPROCEDUREOFANCASE:

Thewaitresswillputonanappropriateapronorgown,betterdisposable,andglovesbeforeenteringtheroom.Thecleaningcartshouldnotentertheroom.

Haveaspecialcareincleaningtoiletsandhighcontactsurfacessuchascranks,switches,telephones,thermostats,televisionorairconditioningcontrolknobs,tables,etc.Propercleaningandsubsequentdisinfectionwithfreshlypreparedsodiumhypochloritesolutioninaconcentrationof1/1000(25c.c.oflyeinoneliterofwater),oranyotherchemicalproductvalidforthistask.Alwaysusedisposablepaperforcleaning.

Thedisposablematerialusedbythesickperson(handkerchiefs,masks,glasses,etc.)willbedisposedofbyplacingtheminaplasticbagthatcloseshermeticallyandwillbedisposedoftogetherwiththenormalgarbage.Whenthesickclientleavestheroompermanently,allthetoiletfacilities(amenities,toiletpaperrolls,facialtissues,etc.)mustberemovedandreplacedanddiscarded.

COVID-19 Protocols

VivaWyndhamDominicusBeach-BayahibeRepúblicaDomincana México BahamasVivaWyndhamDominicusPalace-Bayahibe VivaWyndhamMaya-RivieraMayaVivaWyndhamAzteca-RivieraMayaVivaWyndhamTangerine-CabareteVivaWyndhamVSamaná-LasTerrenasVivaWyndhamVHeavens-PuertoPlata

VivaWyndhamFortunaBeach-Freeport

@VivaResorts