position director business performance & improvement ... · the director business performance...
TRANSCRIPT
POSITION
DIRECTOR BUSINESS PERFORMANCE & IMPROVEMENT
ORGANISATION SOUTH METROPOLITAN HEALTH SERVICE, DEPARTMENT OF HEALTH WA
PRINCIPAL CONSULTANT
MS LIZ HLIPALA
M: +61 (0)401 122 301
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 2
TABLE OF
CONTENTS
Executive Summary 3
South Metropolitan Health Service 4
Director Business Performance & Improvement 6
Employment Terms 9
How to Apply 10
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 3
EXECUTIVE
SUMMARY
• Inspirational Finance and Performance Leader
• Experienced in Activity Based Funding
• Able to lead and influence change and reform
The South Metropolitan Health Service (SMHS) delivers hospital and community-based public health care
services to a population of more than 648,000 within a catchment area stretching 3,300 square kilometres
across the southern half of Perth.
A Strategic Plan has been developed setting the course for the organisations next three years 2017 – 2020
and which unifies the health service under a single vision – excellent health care, every time. One of the
five key strategic priorities of the organization is to “Achieve a productive and innovative organization
which is financially sustainable”. The Director Business Performance and Improvement will play a
significant role in helping the organization to realise this strategic priority.
This exciting leadership position will lead the development of a robust yet responsive business performance
and improvement service for the SMHS. The ability to inform, inspire and engage senior executive and clinical
staff in funding, costing and budgeting of health services will be critical to success in this position.
The successful applicant will demonstrate:
• High level conceptual, analytical and decision making skills
• A track record in initiating and implementing reform initiatives
• Ability to establish and maintain high quality relationships and networks
• High level knowledge of financial and business management practices, and
• Experience in product costing, business analysis and implementation of business improvement
initiatives.
Experience in an Activity Based Funding environment, costing of activity and budgeting in a complex public
hospital environment would be highly regarded.
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 4
SOUTH METROPOLITAN
HEALTH SERVICE
The South Metropolitan Health Service (SMHS) delivers hospital and community-based public health care
services to a population of more than 648,000 within a catchment area stretching 3,300 square kilometres
across the southern half of Perth.
SMHS has a strong focus on improving the health of Aboriginal people and providing access to culturally
appropriate health care. Their network of hospitals and community-based health services work closely with
community partners including GPs, local government and population health services, to enhance the
recovery and rehabilitation outcomes of patients and clients.
The Hospital Network includes:
• Fiona Stanley Hospital
• Rockingham General Hospital
• Fremantle Hospital
• Murray District Hospital
• Peel Health Campus,delivered as a public private partnership with Ramsay Health Care
Clinical Services offered to adults and children:
• Medical
• Surgical
• Emergency
• Rehabilitation and Aged Care
• Coronary Care
• Cancer Care
• Intensive and High Dependency Care
• Mental Health
• Paediatric
• Obstetric and Neonatal
• Palliative Care
• Primary and Population Health
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 5
USEFUL LINKS
SMHS staffing and patient care / treatment statistics
SMHS Hospital Network & Services
SMHS Executive Team and Board
SMHS 2016-17 Annual Reports
SMHS website
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 6
DIRECTOR BUSINESS
PERFORMANCE & IMPROVEMENT
POSITION PURPOSE
The Director Business Performance & Improvement (the Director) is responsible for leading and managing a
team in the provision of high level information and business analysis to support strategic business decisions
and performance improvement.
The Director leads the development and implementation of the performance framework for SMHS,
information and business analyses to inform business change and improvement opportunities and the
planning and evaluation of strategic business improvement initiatives that have an area or state wide
impact.
The position will also be responsible for developing and managing the SMHS Budgetary Performance
Framework and developing and refining information systems for modelling and analysing the cost of SMHS
services.
KEY ACCOUNTABILITIES
Key Accountabilities of the Director are in the areas of:
• Leadership and Strategic Management
• Business Improvement
• Performance and Benchmarking Systems
• Costing Systems
• SMHS Governance, Safety and Quality Requirements
A detailed Summary of Duties can be found in the Position Description.
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 7
SELECTION CRITERA
Demonstrated experience in the following essential capabilities are to be addressed by applicants for the
position:
1. Demonstrated senior leadership experience and the capacity to recognise opportunities to enhance
service delivery through organisational planning and change strategies. This includes high level
conceptual, analytical and decision making skills and a track record in initiating and implementing reform
initiatives.
2. Relevant experience in an environment of constraint, in ensuring that resources including financial,
physical, technological, and information requirements are available to maintain product/service delivery.
3. Demonstrated capacity to focus on achieving results to administer the development, implementation,
monitoring and evaluation of a broad range of programs to achieve business goals.
4. The proven ability to establish and maintain high quality relationships and networks with a diverse range
of key stakeholders at senior levels and to facilitate cooperation across organisational units to achieve
objectives.
5. The ability to influence change within and external to the organisation to deliver desired objectives will
require high level communication (written and oral) skills with demonstrated experience in complex
negotiations with a range of audiences and groups.
6. A track record in initiating policy development and review, within a public policy environment.
7. High level knowledge of financial and business management practices including the ability to critically
analyse and use data to drive business performance and improvement. Demonstrated experience in
product costing, business analysis and implementation of business improvement initiatives.
8. Current knowledge of legislative obligations for Equal Opportunity, Disability Services and Occupational
Safety and Health, and how these impact on employment and service delivery.
In addition to the required capabilities above, Candidates that hold the below desirable criteria will be
viewed favourably:
• Extensive experience working in the Health Environment
QUALIFICATIONS
In addition to meeting the Selection Criteria tertiary qualifications in Business, Management, Economic,
Commerce or other relevant field are desirable.
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 8
CHALLENGES
1. The need to develop and refine information systems for modelling and analysing the cost of SMHS
services and ensure the quality of source data for the cost modelling processes is an important need
for the organisation.
2. To ensure the provision of accurate clinical and service costing that complies with National patient
costing standards and advise and engage with relevant parts of the business (including executive
management and clinicians) to ensure the broadening of understanding of cost analysis and funding
models.
3. To build a team of Finance and Performance professionals who understand activity based funding
and cost modelling and be able to inspire the wider organisation of the importance of understanding
cost drivers and resource allocation principles.
REPORTING & KEY RELATIONSHIPS
The Director reports to the Executive Director Corporate Services & Finance.
Directly reporting to this position:
• Manager Business & Activity
• Manager Program Management & Business Planning
View the SMHS Organisation Chart
KEY DATA
SMHS STAFFING 6973.83 FTE (YTD total September 2017/18)
9045 headcount (September 2017/18)
SMHS BUDGET MANAGEMENT $1.8b expenditure budget
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 9
EMPLOYMENT TERMS
AND CONDITIONS
TERM OF APPOINTMENT
REMUNERATION
LOCATION
Level G-12
$186,000 Total Remuneration Package
Including superannuation and salary sacrifice benefit
South Metropolitan Health Service
PRE-EMPLOYMENT PROBITY CHECKS
Information on a person’s suitability for appointment is obtained for all appointments. Potential appointees
will be asked whether there are any reasons why they should not be appointed such as: Information on a
person’s criminal history and other associated probity checks will be sought from those candidates whose
application has progressed to shortlisting for interview.
Applicants unsure about the definition of disclosable criminal convictions or status of any criminal conviction
may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’ conviction is one
that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation
of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914
(Commonwealth), and does not breach the confidentiality provisions of the Youth Justice Act 1992.)
APPOINTMENT PREREQUISITES
Appointment is subject to:
• Completion of 100 Point Identification Check
• Successful Criminal Record Screening Clearance
• Successful Pre-Employment Integrity Check
• Successful Pre-Employment Health Assessment
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 10
HOW TO APPLY
The closing date for applications is Friday 1st December 2017
The reference number to include in your application is H17_2662
For a confidential discussion, please contact Principal Consultant, Liz Hlipala
M: +61 (0)401 122 301 E: [email protected]
Please submit application documentation to: Search Coordinator, Anna Brownjohn:
T: +61 (0)2 9900 0108E: [email protected]
Your application must include:
1. Completed HGI Application Form
2. Cover letter addressed to the search consultant;
3. A written response addressing the key selection criteria, found on page 7; and
4. An up to date copy of your Curriculum Vitae
HardyGroup Executive Search & Recruitment | Director Business Performance & Improvement
IN CONFIDENCE 11
REFEREES
You will need to provide details of three (3) professional referees. To do so, complete the relevant fields in
the Candidate Profile. You should carefully consider who you select to approach to provide reference advice.
Your current manager must be included. It is customary for referee reports to be requested after interview
and if you are the preferred candidate, your permission will be requested prior to contacting your referees.
PERSONAL INFORMATION
HGI complies with the Privacy Act 1988 (Cth), all applications are treated by HGI in strict confidence, however
in submitting an application you are extending permission to share your application with the Selection Panel.
Personal Information will be used to assess your suitability for appointment to this position. As part of the
selection process, personal information will be dealt with in accordance with HGI’s Privacy Policy and the
Information Privacy Act 2009.
Job description form
SMHS Job Description Form template Human Resource Services, South Metropolitan Health Service Version date: 01 Jul 2016 Next review: June 2017 Page 1 of 4
HSS to enter JDF registration details here
Reporting Relationships
Chief Executive South Metropolitan Health Service
Position Number: 000001
Executive Director Corporate Services & Finance Award Level: Class 2
Position Number: SM112905:
Also reporting to this supervisor:
• Director Finance
• Director Human Resources
• Area Manager Clinical Coding
• Area Director Infrastructure FM & HSS
• Executive Assistant
This Position
Directly reporting to this position:
Title Classification FTE
• Manager Business & Activity
• Manager Program Management & Bus Planning
HSO G10 Award; Level HSO G10 Award; Level
1 FTE
1FTE
Key Responsibilities Responsible for leading and managing a team in the provision of high level information and business analysis to support strategic business decisions and performance improvement. Leads the development and implementation of the performance framework for South Metropolitan Health Service (SMHS).
Director Business Performance and Improvement Health Salaried Officers Agreement: Level G- 12
Position Number: TBA
Corporate Services and Finance
South Metropolitan Health Service
Director Business Performance and Improvement | Level G 12 | Position Number SMHS 03
SMHS JDF template Date: 01 Jul 2016 Page 2 of 4
Brief Summary of Duties (in order of importance)
1. Leadership and Strategic Management 1.1 As a member of the Finance and Performance Leadership team, contribute to the strategic
planning and management process of business reforms and business improvement initiatives at a whole of organisational level.
1.2 Participates in cyclical funding and budget negotiations with Department of Health (DoH), and develops and maintains robust internal budget allocation systems and methodology
1.3 Participates in Service Level Agreement negotiations and development with DoH, Mental Health Commission, Health Support Services and other agencies that provided services to SMHS.
1.4 Provide strategic advice and support to senior management in relation to understanding service and business performance including the development and implementation of improvement strategies and opportunities.
1.5 Directs the effective provision of performance reporting, business improvement and clinical costing functions for SMHS supported high level information and business analysis.
1.6 Provides strategic advice and support to SMHS on Activity Based Funding and Management strategy and capability building.
1.7 Reviews and monitors the development of planning strategies and processes to ensure the achievement of objectives.
1.8 Responsible for the continuous improvement of management accounting activities within the finance and performance area.
1.9 Preparation of Parliamentary Estimates documentation. 2. Business Improvement 2.1 Responsible for leading information and business analyses to inform business change and
improvement opportunities. Includes the identification of potentially unwanted variation and working with service areas to explain variations and plan improvements.
2.2 Design and lead the planning and evaluation of strategic business improvement initiatives that have an area or state wide impact including the preparation of detailed project management plans, reports and in liaison with key stakeholders develop recommendations and advice regarding future directions.
3. Performance and Benchmarking Systems 3.1 Develop, implement and manage the SMHS Budgetary Performance Framework including:
• The development of budget allocation principles to implement across the organisation,
• The development and reporting of organisational performance measures,
• Provision of high quality and timely reports on organisational performance,
• Oversee the development of internal service agreements,
• Advise senior management and stakeholders of performance trends, issues and improvement strategies.
3.2 Coordinate the exchange of SMHS benchmarking data sets with other health agencies or relevant groups in Australia. Advise senior management on the evaluation and interpretation of benchmark comparisons.
3.3 Oversee the preparation of all performance reports and returns to Commonwealth and State Agencies.
4. Costing Systems 4.1 Develop and refine information systems for modelling and analysing the cost of SMHS
services. 4.2 Liaise with staff in other areas to ensure the availability and quality of source data for the cost
modelling processes and the appropriate documentation of these processes.
Director Business Performance and Improvement | Level G 12 | Position Number SMHS 03
SMHS JDF template Date: 01 Jul 2016 Page 3 of 4
4.3 Ensure accurate clinical / service costing that complies with National patient costing standards; and engages with the relevant areas of the business as appropriate.
4.4 Advise senior management on the evaluation and interpretation of cost analysis. Provides expert analysis and advice in relation to service cost and opportunities for efficiency.
4.5 Ensures the timely and quality delivery of cost analyses and reports. 5. Other 5.1 Identify, develop and maintain effective relationships with internal and external stakeholders
to support outcomes specific SMHS business functions and project assignments. 5.2 Represent the SMHS on committees and working parties as required. 5.3 Undertake preparation of briefing notes, responses to parliamentary questions and Ministerial
responses as required. 6. SMHS Governance, Safety and Quality Requirements 6.1 Ensures, as far as practicable, the provision of a safe working environment in consultation
with staff under their supervision. 6.2 Participates an annual performance development review and undertakes performance
development review of staff under their supervision. 6.3 Supports the delivery of safe patient care and the consumers’ experience including identifying,
facilitating and participating in continuous safety and quality improvement activities, and ensuring services and practices align with the requirements of the National Safety and Quality Health Service Standards and other recognised health standards
6.4 Completes mandatory training (including safety and quality training) as relevant to role. 6.5 Performs duties in accordance with Government, WA Health, South Metropolitan Health
Service and Departmental / Program specific policies and procedures. 6.6 Abides by the WA Health Code of Conduct, Occupational Safety and Health legislation, the
Disability Services Act and the Equal Opportunity Act.
7. Undertakes other duties as directed. Work Related Requirements Essential Selection Criteria 1. Demonstrated senior leadership experience and the capacity to recognise opportunities to
enhance service delivery through organisational planning and change strategies. This includes high level conceptual, analytical and decision making skills and a track record in initiating and implementing reform initiatives.
2. Relevant experience in an environment of constraint, in ensuring that resources including financial, physical, technological, and information requirements are available to maintain product/service delivery.
3. Demonstrated capacity to focus on achieving results to administer the development, implementation, monitoring and evaluation of a broad range of programs to achieve business goals.
4. The proven ability to establish and maintain high quality relationships and networks with a diverse range of key stakeholders at senior levels and to facilitate cooperation across organisational units to achieve objectives.
5. The ability to influence change within and external to the organisation to deliver desired objectives will require high level communication (written and oral) skills with demonstrated experience in complex negotiations with a range of audiences and groups.
6. A track record in initiating policy development and review, within a public policy environment. 7. High level knowledge of financial and business management practices including the ability to
critically analyse and use data to drive business performance and improvement. Demonstrated experience in product costing, business analysis and implementation of business improvement initiatives.
Director Business Performance and Improvement | Level G 12 | Position Number SMHS 03
SMHS JDF template Date: 01 Jul 2016 Page 4 of 4
8. Current knowledge of legislative obligations for Equal Opportunity, Disability Services and Occupational Safety and Health, and how these impact on employment and service delivery.
Desirable Selection Criteria 1. Tertiary qualification in Business/Management/Economics/Commerce or other relevant field. 2. Extensive experience working in the Health Environment. Appointment Prerequisites Appointment is subject to:
• Completion of 100 Point Identification Check.
• Successful Criminal Record Screening Clearance.
• Successful Pre-Employment Integrity Check.
• Successful Pre-Employment Health Assessment.
Certification The details contained in this document are an accurate statement of the duties, responsibilities and other requirements of the position.
Manager / Supervisor Name
Signature or HE Number Date
Dept. / Division Head Name Signature or HE Number Date
As Occupant of the position I have noted the statement of duties, responsibilities and other requirements as detailed in this document.
Occupant Name Signature or HE Number Date
Effective Date
HSS Registration Details (to be completed by HSS) Created on Last Updated on
W:\Shared\SMAHS\Executive DIrector Finance SMHS\Organisational Structures\SMHS Finance Structure\Proposed 2017-18 Finance Org Structure - Positions OnlyProposed 2017-18 Finance Org Structure - Positions Only1718 Structure - Postions Only 1/11/20173:49 PM
SOUTH METROPOLITAN HEALTH SERVICE – FINANCEPROPOSED 7 JULY 2017
ORG
ANIS
ATIO
N S
TRU
CTU
RE C
CN 0
1012
20O
RG S
TRU
CTU
RE C
CN 0
1012
21FU
NCT
ION
S
Position No: SM112905
ED Corporate Services / Finance SMHSL HSU Class 2
Position No: SM115351Executive Assistant
L4
Position No: SM000085Director Finance
L12
Position No: SM000097Manager – Capital & Business
SupportL10
Position No: SM115328Manager – Corporate Finance
L10
Position No: SM115341Manager –Business & Activity
L10
Position No: SM115345Manager – Program
Management & Bus. PlanningL10
Position No: SM115339Business Analyst – Capital
Programs & ReportingL7
Position No:SM002806Business Support Officer – Capital
& Special PurposeL5
Position No:SM115349Senior Business Analyst – Revenue & Receivables
L8
Position No: SM115340Business Analyst – Financial Policy, Risk & Compliance
L7
Position No: SM115342Senior Business Analyst - Reporting
L9
Position No: SM115346Senior Business Analyst -Business
PlanningL9
Position No:SM115350Senior Business Analyst – Systems
L8
PERMANENT Position No: NEW
Policy & Statutory Reporting Officer L6
FIXED TERM CONTRACT Position No: NEW
Policy & Statutory Reporting Officer L6
PERMANENT Position No: NEW
Finance & Business Analyst Graduate L4
PERMANENT Position No: NEW
Business Support Officer - Financial Policy, Risk &
Compliance L5
PERMANENT Position No: NEW Manager Revenue
L10
PERMANENT Position No: NEW
Cash Management Officer L8
PERMANENT Position No: NEW
Revenue Support L6
G/L Processing
PERMANENT Position No: NEW
Business Support Officer L5
PERMANENT Position No: NEW
Director Business Performance and Improvement +L12
- Area wide capital reporting & management
- Asset stocktake coordination/follow-up.
- Capital budgeting and forecasting - Capital cash management - SPA oversight - SMHS Area Corp – support monthly
financial reporting processes - Policy compliance, subject matter
expertise (SME)
- Financial Accounting Matters & Policy - External financial report compliance – annual financial statements,
6 mth consultancy reporting, grants commission, OBSS. - Annual Riskcover survey, Riskcover premium - Financial systems access maintenance – iProc, Cost Centre
Maintenance, HSS liaison - P/Card – processing, oversight - Audit liaison on financial matters - Revenue - reporting, SME, governance, write-offs/waivers - FBT - Cash Management
- Internal financial report compliance – DOH, AEG, Board, Board Finance Committee
- Monthly performance analysis and commentary
- Budget strategy & allocations - Budget adjustments & review - Annual & 3yr budgets - Cost centre adjustments - Business case analysis & support - Forecasting – annual, monthly - Production of financial analysis
standard tools
PERMANENT Position No: NEW
Finance Support Graduate L4
Potential ABF Costing Potential BIU Analytics and reporting function
Business Improvement Function to deliver
programs to enhance ABM like cost centre
reform, OBM