position description - auckland health jobs · reporting persistent breaches of policy relating to...

Document ID: Obtain from Objective Version: 1.0

Department: Security Services Last Updated: 12/6/2017

Document Owner: Kopa Marama Next Review Date: 12/6/2019

Approved by: Name of Approval Group/Committee Date First Issued: 01/11/2008

Counties Manukau Health

POSITION DESCRIPTION

Security Officer

This role is considered a non-core children’s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014

Position Holder's Name: ........................................................................ Position Holder's Signature: .................................................................. Manager/Supervisor's Name: ............................................................... Manager/Supervisor's Signature: ..........................................................

Position description: Counties Manukau Health 2


PURPOSE OF THE POSITION

This position is responsible for up-holding the Counties Manukau Health (CMH) shared values and reputation. It also includes responsibility for the protection and safety of staff, patients, visitors and

the security and protection of CMH Property and assets.

PLACE IN THE ORGANISATION

Insert the relevant organisational structure

NATURE AND SCOPE OF RESPONSIBILITIES


Key Accountabilities

Standards / Achievements

To comply with the conditions set out in the Security Services Collective Employment contract

Comply at all times with all lawful directions, standard operating procedures and policies relevant to the duty of Security officer

Be punctual in reporting for duty at least ten minutes prior to the start of your shift in order to receive briefing from outgoing security staff on matters concerning your shift

Present a clean, neat and tidy appearance while on duty in uniform

Perform all duties to the best of your ability in accordance with standard operating procedures and policies

Protect the health, safety and welfare of Counties Manukau Health’s staff, patients and visitors and also ensure the security of the assets and building at all times

Deal with staff, patients and visitors in accordance with the high standard of ethics as set out in the Counties Manukau Health Codes of Conduct

Deal with all incidents that occur in a professional, courteous and helpful manner, whilst bearing in mind the need to achieve a secure outcome at all times

Report all events, which are of either a serious nature or may require further investigation. All such reports must be completed as soon as possible after the conclusion of the incident in order that the facts are recorded accurately and correctly and must be completed before the end of the shift

To always bear in mind that officers have only limited powers, and are not Police. In the event that a situation cannot be contained or handled safely, the Police will be called and staff, patients and visitors removed or protected until their arrival.

All officers must ensure that once they are trained, they remain updated with all forms of electronic surveillance equipment used on the sites, and also undertake to keep themselves up to date with all other forms of training needed to perform their duties to the




optimum level. The company will provide training in First Aid, CPR, Fire Safety, Calming and Restraining, Cultural Awareness and Customer Service.

Observe work areas and construction sites and the activities of staff and contractors. Report through appropriate channels any apparent breaches of the Health and Safety in Employment Act and related Regulations, Policies and Procedures.

Assist staff in the identification and reporting of hazards, significant or otherwise and where appropriate take steps consistent with personal safety to eliminate, isolate, minimise, reduce or control such hazards until professional assistance arrives.

Preserve the scene of all accident or crime sites until the appropriate authorities have examined them and authorised them to be used again.

Reporting persistent breaches of policy relating to Occupational Safety.

Assessing the urgency of certain maintenance faults as required prior to calling out lift engineers, plumbers, carpenters or other specialist tradespeople

Observing and noting suspicious persons or activities and reporting through appropriate channels

Being directly involved in the preparation and response to disasters, major casualty incidents and emergencies

Ensure the protection of staff, patients, visitors and property by:

Ensuring that no action or inaction of an employee while at work causes harm to any other person

Protecting staff from physical attack, abuse or intimidation and assisting in the management of potentially violent situations, whilst at all times being mindful of your own safety and the safety of others

Maintaining liaison with local Police, Fire and other Emergency Services while they are on site




Ensuring the orderly flow of Traffic on Counties Manukau Health property by requiring reasonable compliance with the Transport Act, Traffic Regulations and Traffic by–laws

Providing support for the control, distribution and internal escort for bulk transfer of Dangerous Drugs and other Dangerous Materials and Equipment

Contribute to the safety and security of all personnel, patients, visitors and assets of Counties Manukau Health, by fostering co-operation across all groups and in all the sites which make up the company

Fire Duties

Conducting regular security patrols and being alert for potential fire hazards and / or contraventions of established fire protection policy requirements

Being pro-active in the detection and prevention of fire, reporting to the assembly points and working under the direction of the senior NZ Fire Service Officer on the scene

Controlling the movement of people where fire is suspected and assisting in the evacuation where a positive alarm is sounded

Working under the control the Security Manager or other authorised persons in the conduct of regular fire drills and disaster exercises

Cultural Safety & Diversity

Commitment to the principles of Treaty of Waitangi

Honouring Diversity

Respect, sensitivity, cultural awareness is evident in interpersonal relationships.

Our differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices.




Utilise Information Technology

Demonstrate ability to access and use available clinical information systems.

Is conversant with applications required for specific discipline/role. For example, i.PM, Concerto, Outlook, etc.

Maintains own professional development by attending relevant IT educational programmes.


COMMUNICATION AND INTERPERSONAL SKILLS

Will be required to interact on a regular basis with a range of Counties Manukau Health staff members including:

As required Externally there will be contact with:

Emergency Services while they are on site Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome.

PROBLEM COMPLEXITY

Will be regularly challenged by a wide range of challenging and volatile situations / incidents. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of service delivery and the security of the complex. Will refer to Security Manager for advice or second opinion.

SCOPE FOR ACTION

Are empowered to make decisions or recommendations relating to relating to general incidents, are encouraged to use initiative and problem solving skills to develop innovative approaches to issues. However no changes to policy will be made without reference to the Security Manager. Discretion is required to be exercised in releasing confidential information to the appropriate parties.

DIMENSION OF THE POSITION

Will be responsible to the Security Manager for the achievement of agreed objectives and operates within the confines of Counties Manukau Health.


POSITIONS REPORTING IN THIS ROLE (numbers)

Directly (numbers) : 40 Indirectly (numbers) : ………………………………. (I.e. who will you give tasks to?)

PERSON SPECIFICATIONS (requirements for the role)

Minimum Preferred

Qualifications

Full clean and current NZ Drivers Licence

No police convictions

Level 3 national certificate in security or working towards it.

Security Certificate of Approval

Experience (including years)

12 months Security work, with references

Previous Security/Forces or Police experience

At least 2 years’ experience in Security in a wide range of settings. Eg: Static, Patrols, escorting, CCTV monitoring and investigations.

Skills/Knowledge/ Behaviour

Knowledge of:

Computer application: email, data entry

Ability to operate modern security technology, i.e. cameras, radio pagers, electronic locking apparatus and basic computer systems

Has operated CCTV

Ability to write clear reports, make written statements and keep registers and records

Punctual

Good calming, de-escalation and negotiation skills.

Good communication skills

Ability to use Microsoft word, excel and outlook.

Ability to conduct investigations and make sound judgements based on evidence and facts and report findings accurately.

Personal Qualities

A good degree of physical fitness is required due to the nature of the role

A person with maturity who is motivated, energetic and comfortable working in a


Mature approach to problem solving

Good verbal and written English language skills

Attention to detail

Sense of Humour

A willingness to help people.

busy and often disruptive environment.


HEALTH AND SAFETY ACCOUNTABILITIES (Management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Managers are responsible to:

Zero harm Engage in safe workplace practices and manage the health and safety of your employees and other people in the workplace

Engage in safe work practices

Ensure all Incidents involving staff are reported, investigated and any corrective actions are completed and closed off when completed in the Incident reporting system in line with CM Health Policies and Procedures

Ensure all corrective activities are completed and controls are reviewed after incidents

Ensure all staff are Inducted/Oriented to the division/service/work area and recorded in the Onestaff database and participate in Occupational Health and Safety matters

Risk management Manage all hazards, risks and incidents in the workplace by identifying, evaluating, reporting and controlling them effectively by maintaining a Hazard and Risk Register that is reviewed and kept up to date on an ongoing basis

Stop work where there is an immediate risk of serious harm and escalate to the appropriate manager

Maintain Occupational Health of employees due to workplace hazardous exposures

Safety Management System Requirements

Ensure you and the employees understand and follow CM Health’s Occupational Health and Safety policies and Health and Safety regulations, what your responsibilities are under the policies and implement these requirements effectively into your work area

Manage the work area’s risk profile and how these relate to the corporate risk profile and implement and resource mitigation controls

Engage your employees to participate in Occupational Health and Safety matter.

Work safely Report for duty in a fit state, free from the influence of alcohol or other drugs

Provide and wear the necessary Personal Protective Equipment for yourself and your staff when undertaking specific activities, or when in nominated areas

Ensure procedures are in place for clinical and plant equipment to be operated safely

Participate in relevant safety training, manage and maintain safety related competencies for yourself and your employees

Be in possession of required and current Certificates of Competency (If relevant to your position)


HEALTH AND SAFETY ACCOUNTABILITIES (non-management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Employees are responsible to:

Zero Harm Engage in safe workplace practices and take care of the health and safety of themselves, other employees and people in the workplace

Risk Management Identify, evaluate and report all hazards and incidents they are aware of in the workplace

Adhere to apply risk controls, identified in risk assessments, such as ‘Safe Operating Procedures’

Follow safety instructions

Stop work when there is an immediate risk of serious harm and notify the appropriate manager

Ensure nothing they do or don’t do will cause harm to themselves or others

Safety Management System Requirements

Understand and follow CM Health’s Occupational Health and Safety policies, Health and Safety regulations, and personal responsibilities as outlined by these policies

Follow all Occupational Health and Safety policies and procedures

Work Safely Report for duty in a fit state, free from the influence of alcohol or other drugs

Participate in consultation activities regarding matters affecting your health, safety and wellbeing

Wear the required Personal Protective Equipment when undertaking specific activities, or when in nominated areas

Operate clinical or plant equipment safely

Participate in relevant safety training, and maintain safety related competencies

If relevant to your position, be in possession of required and current Certificates of Competency

position description - auckland health jobs · reporting persistent breaches of policy relating to...

Documents