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    The Corporate Athlet e: MaximizingYour Sport Management Eff ect ives

    Daniel Gould,Ph.D.

    Department of

    Kinesiology

    Michigan StateUniversity

    Sport andExercise

    Psychology

    The scientific study ofpeople and their behaviors

    in sport and exerciseactivities and the practical

    applications of thatknowledge.

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    What is Spor t Psychology andWhy Should Sport ManagementLeaders Care?

    Two Objectives of Sport andExercise Psychology

    2. Understand t he eff ect s t hatpart icipat ing in sport has onpsychological development ,healt h, and w ell-being.

    1. Understand t he effects of

    psycholog ical fact ors onathlet ic performance.

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    Typical Spor t PsychologyQuest ions Asked What are the

    psychologicalcharacteristics ofchampion athletes?

    How does one buildt eam cohesion?

    Why do some athl etesrise t o t he occasionand play w ell underpressure and ot herschoke?

    How does anxiet yinfluenceperformance?

    How does onemot ivate anathlete/ team?

    Does sport buildcharacter or

    characters?

    Sport and Work Sim ilarit ies

    Many I ssues I nvolved in SportPerform ance Parallel Those in The

    Everyday Perf orm ance Sett ings in NormalBusiness Life.

    How Can We Bet t er PrepareCorporate/ Life Performers and Managers(Coaches) Using What We Have Learned inHigh Perfor mance Sport ?

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    PURPOSES

    Discuss YourRole As A HighPerform er inNon spor tSettings

    ConveyPerformanceEnhancementPr inciples to UseWhen Taking

    Part in YourSelectedProfession

    PURPOSE 1

    Discuss YourRole As A High

    Performer(e.g.,CorporateAthlete)

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    The Business Manager ,

    Student or Teacher as aHigh Performance At hlete

    View ing Yourself As AHigh Perform er

    I n WhatWays AreYou Like anAthlete?

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    Sport -Work PerformerCompatibil ity

    Resul t s Focus

    TimePressuredPerformance

    Group/ TeamPerformanceRequired

    Sport-BusinessCompatibil ity

    AthleticPerformanceChallenges

    - perform underpressure

    - play to w in- recover from

    mistakes- sustain

    performance overt ime

    Work Perform anceChallenges- perform under

    pressure- play to w in- recover f rom

    mistakes- sustain

    performance overt ime

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    The Problem

    Business t eaches the contemporary

    corporat e work ers t o deal w it h t oday schallenges using skill s in one dim ensionplanned mental st rategies for gett ing the

    imm ediate j ob done.

    However, one s abil i ty t o perform andfunct ion effectively is dependent on anum ber of ot her not so obvious, but

    import ant factors.

    Underst anding Today sPressure-Packed

    Environment

    Key: Maintain

    HighPerformancein t he Face ofI ncreasingPressure andConstantChange

    I dent ifying My

    Maj or WorkChallenges/St ress Sources

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    What I t Takes To PerformEffectively?

    The I deal Perform anceState

    Component s of t he the I dealPerform ance State

    (Loehr & Schwartz, 2003)

    Energy Management (t he abi l i ty t o

    mobili ze physical and ment al energy ondemand)

    Energy Components: Physical Capacity

    Emot ional Capacit yMental Capacit ySpir it ual Capacit y

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    Understanding TheTraining-Recovery Process

    Managing Your Physical Capacity

    Physical Capacity & Fit ness- nutr i t ion- exercise

    - healthy habit s

    Balancing Str ess and Recovery- rest / recovery- physical rest (benefit s of exercise)- sleep

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    Managing Your Physical

    Capacit y Tips(Loehr & Schwartz, 2003)

    Eat r ight

    Go to bed early and get up early

    Maintain a consist ent bed and w ake-up

    t ime

    Seek recovery every 90 t o 120 m inut es

    Exercise regularly

    Managing Your Emotional Capacity

    Maxim ize Posit ive Emot ions (stayingcalm,opt im ally challenged, being engaged, and

    staying focused)

    Minim ize Negative Emot ions (gett ingfrustrat ed, angry, and impat ient, or feelingafraid and st ressed)

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    Managing Your Emotional Capacity

    Mental Preparation Routines

    Refocusing/ St ress Management Rout ines- 5 m inut e st ress busters- cent ered breathing- four f f ocus t echnique

    Uti lize Social Support Resources

    Focus on Posit ive Self -Talk and Thought s- t hought st opping

    Managing Your Mental Capacity

    Use mind quieting t echniques

    Manage your t ime w isely

    Build in ment al recovery

    Avoid mult it asking

    Visualize

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    Managing Your Spiritual Capacity

    Understand your deepest values andbeliefs.- What are your core values?- What i s your personal mission?

    Build in think t ime!

    The Bot t om Line(Loehr & Schwartz, 2003)

    I f w orkers are toper form at high

    levels for t he longhaul, the samesystematic,

    mult i level theyneed to t rain thesame w ay that

    world-classathlet es do.

    Companies can tafford t o addresstheir employees cognitivecapacit ies w hileignoring their

    physical,emot ional, andspirit ual w ell-being.

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    PURPOSE 2

    Discuss YourRole As A HighPerformanceCoach

    Your Role As A HighPerformance Coach

    I n What Ways

    Are You A HighPerformanceCoach?

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    Sport-BusinessCompatibil ity

    SportCoaching

    Challenges

    - I dentif y Talent- Motivat e Players

    - Build Trust- Comm unicate- Optim ally Arouse- Get Players to

    Accept Roles

    - Produce Resul t s- Please Mult iple

    Audiences- Deal Wit h Failure- Deal Wit h Success- Teach People New

    Skills- Change People s

    Behavior

    Sport-BusinessCompatibil ity

    Business

    Coaching Challenges

    - I dentify Talent- Mot ivate Employees

    - Build Trust- Communicate- Opt imally Arouse- Get Emp loyees t o

    Accept Roles

    - Produ ce Result s

    - Please Mult ipleAudiences- Deal Wit h Failure- Deal Wit h Success- Teach Employee s

    New Skil ls- Change Employee s

    Behavior

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    You As A HighPerformance Coach

    Understand Your Role As A HighPerformance Corporate Coach

    What I s The Role of a HighPerformance Coach?

    Who Was An

    EffectiveCoach for MeI n My WorkLife?

    What Did That

    I ndividual DoThat Made Himor Her AnEffectiveCoach?

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    Coaching Communication

    Shield Exercise

    Who has beenthe bestcoach-

    communicatorI have known?

    What madehim or her so

    effective?

    What are myweaknesses as a

    communicator?

    What are mystrengths as a

    communicator?

    Role 1: UnderstandingSt eps t o Coaching YourEmployees/ Supervisees

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    Typical CorporateCoaching Sit uat ion

    Fix The Many Problems That Arise I n

    Conduct ing Day-t o-Day Business

    The Dilemm a!

    - f ix t he problem versus t each t hesupervisee how to fix t he problem him or

    herself

    Basic Coaching/ Ment oringSkills

    Build Trust

    Ask Effect iveQuestions

    Set Goals

    ProvideFeedback

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    Building Relationships

    The Importanceof AskingQuestions

    Building RelationshipsInvolving Direct Reports: Asking Questions

    Why is asking questions important?

    Why dont we ask enough questions?

    How does questioning relate toplayer motivation?

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    Characteristic 2: Building RelationshipsThe GROW MODEL (Lane4)

    GOAL

    For session

    OPTIONSWhats possible?

    REALITY

    Who/ what/ where/how much?

    WILL

    Clarity/ commitment

    / support

    GOAL - what do you want ?REALITY - what is happening?OPTIONS - what could you do?

    WILL - what will you do?

    Source: Alexander, G.

    Examples of useful questions when usingthe GROW Model GOAL (Lane4)

    What i s i t you w ou ld l i ke to d i scuss?

    W h a t w o u l d y o u l i k e t o a c h i ev e ?

    W h a t w o u l d y o u li k e f r o m ( t o a ch i e v e i n ) t h i ssess ion?

    W h a t w o u l d n e ed t o h a p p e n f or y o u t o w a l k a w a yf e el i n g t h a t t h i s t i m e w a s w e l l sp e n t ?

    I f I c o u ld g r a n t y o u a w i s h f o r t h i s se ss i on , w h a tw o u l d it b e ?

    W h a t w o u l d y o u l i k e t o b e d i f f er e n t w h e n y o u l ea v eth is sess ion?

    W h a t w o u l d y o u l i k e t o h a p p e n t h a t i s n o th a p p e n in g n o w , or w h a t w o u l d y o u li k e n o t t oh a p p e n t h a t i s h a p p en i n g n o w ?

    W h a t o u t c o m e w o u l d y o u l ik e f r o m t h i ss es si o n / d i s cu s si o n / i n t e r a ct i o n ?

    I s t ha t r ea l i s t i c?

    Can w e do tha t i n the t im e we have ava i l ab le?

    Wi l l t ha t be o f r ea l va lue to you ?

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    W h a t i s h a p p en i n g a t t h e m o m e n t?

    Ho w d o yo u kn o w th a t t h i s i s a ccu r ate ?

    When does th i s happen?

    How o f t en does th is happen? Be prec ise i fposs ib le .

    What e f fect does th i s have?

    How have you ve r i f i ed , o r wou ld you ve r i f y ,tha t th i s i s so?

    What o t he r fac to r s a re re levan t?

    Wh o e lse is re levant?

    What i s th e i r pe rcep t i on o f the s i tua t i on?

    What h ave you t r i ed so far?

    Examples of useful questions when using

    the GROW Model REALITY (Lane4)

    Examples of useful questions whenusingthe GROW Model OPTIONS (Lane4)

    What cou ld you do to change the si t ua t i on?

    What a l t e rn a t i ves a re the re to th a t app roach?

    Tel l m e w ha t p oss ib i l i t i es fo r ac t i on you see. Do no tw o r r y a b o u t w h e t h e r t h e y a r e r e a l i st i c a t t h i s s t a g e .

    What app r oach / ac t i ons have you seen used , o r usedyourse l f , i n s im i la r c i r cum stances?

    W h o m i g h t b e a b l e t o h e l p ?

    W o u l d y o u l i k e s u g g e st i o n s f r o m m e ?

    W h i c h o p t i o n s d o y o u l i k e m o s t ?

    What a re the bene f i t s and p i t f a l l s o f t hese op t ions?

    Which op t ion s a re o f i n te res t t o you ?

    R at e f r o m 1 - 1 0 y o u r i n t e r e st l e v e l i n / t h e p r a c t i ca l it yo f each o f t hese op t ions .

    Would you l i ke to choose an op t ion to ac t on?

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    Examples of useful questions when

    using the GROW Model WILL (Lane4)

    What are the next steps?

    Precisely when will you take them?

    What might get in the way?

    Do you need to log the steps in yourdiary?

    What support do you need?

    How and when will you enlist thatsupport?

    Building Relationships:Qualities of anEffective Communicator

    Thinking of what may have worked for effectivecoaches in the past:

    What supporting behaviors (questions)did they use?

    What challenging behaviors (questions) didthey use?

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    Peer Coaching Exercise

    Basic Coaching/ Ment oringSkills: Building Trust (ACoaching Relat ionship)

    List en w it h ful l

    attent ion Be const ructive

    Be aw are of aperson s needsand feelings

    Have an open mind

    and avoid makingj udgments

    Show genuine

    interest in t he

    person sdevelopment

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    Basic Coaching/ Ment oringSkills: Asking Quest ions

    Tell me and I forget . Askme and I remember

    because I underst and!

    Basic Coaching/ Ment oringSkills: Asking Quest ions

    Ask about t he

    desired out come

    Ask w hat ishappening now

    Ask about

    different options

    Ask about w hatthe person w il ldo

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    Basic Coaching/ Ment oringSkills: Providing Feedback

    Reflect back on the

    person s sit uation

    Focus on thebehavior, not t he

    person Focus on the

    person s goodpoints

    Praiseimprovement

    Be precise

    Looked them in

    the eyes Check f or

    understanding

    Basic Coaching/ Ment oringSkills: Providing Feedback

    Discuss t he

    matt er inprivate

    Pick your t imecarefully

    The vast

    major i ty of theimpact offeedback i s fr omnon-verbalcommunication

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    Basic Coaching/ Ment oringSkills: Set t ing Goals

    Agree on specifi cfocus

    Agree on goals

    Agree on t imeframe

    Agree on areview process

    Role 2: Coaching To LearnVersus Coaching To Perform

    Coaching t o

    Learn

    - purpose is not toachieve peakper formance, butlearn to develop skill s

    needed to performw el l or how t oper for m w el l

    Coaching t o

    Perform

    - pur pose is t o helpt he perform erachieve a peakper formance

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    Role 3: Establ ish Key Core

    Values Early and ReinforceThem Oft en

    Coll ins &Porras (1997)Buil t t o Last

    Core ValuesFinding

    Impl icat ions

    - identify andestablish

    core values- w ork t o infuse corevalues int o yourorganization

    Role 3: Establ ish Key CoreValues Early and Reinforce

    Them Oft en

    What Are Your

    Organization sCore Values?

    What Can You

    Do toReinforce andEmphasizeThese CoreValues

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    QUESTI ONS

    THANK YOU

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    PURPOSE 3

    ConveyPerformanceEnhancementPrinciples t o

    Use WhenCorporateCoaching

    Principle 1: UnderstandEmployee Mot ives and Work To

    Sat isfy Them

    What Are t he

    Major Mot ivesof Employees/Supervisees

    Ways You Can

    SatisfyEmployee/SuperviseeMotives

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    Principle 2: Creat ing t heRight Mot ivat ional Climate

    A mot ivat ionalclimate is t hephysical, socialandpsychological

    environmentindividualsfunct ion w ithin

    Possible Component sof a Mot ivationalClim ate I nclude:

    - t asks assigned- comm . pat t erns

    - r ecognit ion systems- t ime pressures- out come vs. process

    goals

    Principle 2: Creat ing t heRight Mot ivat ional Climate

    What Type of Mot ivat ional

    Climatedoyou Create?

    What Type of Mot ivat ionalClimateCanyou Create?

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    Principle 3: Set t ing The RightKinds of Goals

    Pr inciple 3 Corol lary: Set t ingGoals Does Not Mean You Wil l

    Achieve Them

    Everyone sets

    goals

    Not everyone

    know s how toset effect ivegoals

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    Principles of Goal SettingSet specif ic goals.1.

    Set diff icult but realist icgoals.

    2.

    Set long- and short -t ermgoals.

    3.

    Set perform ance and p rocess

    goals, as w ell as out come

    goals.

    4.

    Set pract ice and competi t ion

    goals.5.

    (continued)Record Goals.6.

    Principles of Goal Setting

    Consider part icipant spersonaliti es and mot ivations.

    8.

    Foster an indiv idual s goalcommitment.

    9.

    Provide goal suppor t .10.

    Provide evaluat ion andfeedback about goals.

    11.

    Develop goal-achievementstrategies.

    7.

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    Principle 4: Social Loaf ing Can and

    Does Occur -More I s Alw ays NotBetter

    Social Loafing ist he phenomenonwhereindividualsw ithin a group

    put out less t han100% effort duet o losses inmotivat ion

    How to Elim inateSocial Loafing?

    - provide individualfeedback

    - make individualper formance

    highly

    identif iable

    Principle 5: Bui ld TeamCohesion

    Understandthe Cohesion-

    Perf.Relationship

    Types ofCohesion

    - Task Cohesion

    - Social Cohesion

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    Guidelines for BuildingTeam Cohesion

    Leader-Coach Strategies

    Comm unicate effect ively.

    Develop pride w it hin subunits.

    Set challenging t eam goals.

    Explain indiv idual roles in t eamsuccess.

    (continued)

    Guidelines for BuildingTeam Cohesion

    Leader-Coach Strategies

    Encourage t eam identit y.

    Avoid excessive t urnover.

    Discourage form ation of socialcliques.

    (continued)

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    Guidelines for BuildingTeam Cohesion

    Leader-Coach Strategies

    Conduct periodic t eam meetings.

    Know something personal abouteach group m ember.

    Know the team climate.

    Principle 6: Helping YourPeople Get and Stay I n t he

    Flow Zone

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    Flow: A Special Case ofI nt rinsic Mot ivat ion

    Flow: A holistic, intrinsically

    motivating sensation people feel

    when they are totally involved

    in an activity or are on

    automatic pilot.

    The Flow Model:Essent ial elements of f low

    Balance of skill and challenge

    Complete absorption in the activity

    Merging of action and awareness

    Total concentration

    (continued)

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    The Flow Model

    Flow : How t o Achieve I t

    Use precompet it ive and compet it iveplans and preparation.

    Achieve opt im al physicalpreparationand readiness.Experience opt imal environm entaland sit uational condit ions.

    (continued)

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    Flow : How t o Achieve I t

    Exhibit confidence and a positi vemental attitude.

    Have posit ive team int eract ion(positi ve play and shared purposes) .

    Feel good about perform ance.

    Principle 7: Self-Talk isCritical

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    SelfTalk

    Self-talk:any self-statement or thought.

    Appropriate self-talk helps one focuson the present and keeps one s mind from

    wandering.

    How SelfTalk Works

    Missing an important shot ina tennis match

    Event

    Keep your eye on the ball thismatch isn t over Selftalk

    Better concentration, optimism,calmness

    Response

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    Uses of SelfTalk

    Skill acquisition

    Breaking bad habits

    Initiating action

    Sustaining effort

    SelfTalk

    Self-talk and performance enhancement

    Positive self-talk improves performance.

    Techniques for improving self-talk

    Thought stopping: identify negative thought, stopthe thought, focus on task-relevant thought.

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    Changing Negat ive SelfTalkto Posit ive SelfTalk

    Negative Positive

    He robbed me onthe line call

    that ball was in.

    There s nothing I cando about it. If I play

    well, I ll win anyway.

    Principle 8: I maginingSuccess-Seeing t he Big

    Picture!

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    I MAGI NE SUCCESS ANDACHI EVI NG I T

    See and FeelYourselfBeing

    Successful!

    I magine Success and AchievingI t !

    You w ant t o make up your m ind beforeyou raise the gun that t his shot is going to

    go ext remely w ell , so I imagine fir ing. Isee myself, shooting in regular m otion. Ican feel the init ial pressure of t he tr igger,

    and then I m looking at t he sight , and

    then the shot goes off i t self.

    - Gold Medal Olympic Shooter

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    I magine Success and Achieving I t !

    If I make a mistake in my mind Irewind, go back and just see myselfdoing it right from start to finish.

    Actually, I dont watch myself, I

    visualize it as if I am dong it.

    - Olympic Medal Winner

    SUMMARY-CONCLUSI ON

    Discussed YourRole As A High

    PerformanceCorporate Athlete

    Discussed YourRole As A HighPerformanceCorporate Coach

    ConveyedPerformance

    EnhancementPrinciples to UseWhen CorporateCoaching Those In

    Your Organization

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    What Key Things Did ILearn Today?

    1.

    2.

    3.