population health & fee for service survival guide 23, saturda… · survival guide physician...
TRANSCRIPT
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Confidential
Population Health & Fee for Service Survival GuidePhysician Office Efficiency and Efficacy
September 23, 2017
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Agenda
1. Introduction
2. Aligning for Shared Success
3. Financial Transparency and
Alignment
4. Create the Necessary Access
5. Pre-visit Preparation
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Introduction
3
Before starting Upfront Healthcare Services, Ben was the Founder and CEO of
Care Team Connect (CTC), a SaaS-based provider care management platform,
now known as Crimson Care Management. CTC established itself as the
leading care management platform in support of value-based care and was
acquired by the Advisory Board Company in October 2013.
Before starting CTC, Ben spent five years in various executive-level positions at
PatientKeeper Inc. (acquired by HCA) and was the vice president of Institution
Products at Data Harbor, Inc. (acquired by myevaluations.com).
Ben recently served as an Entrepreneur In Residence and Operating Partner
within the Strategic Investments Division of Cambia Health Solutions, where he
advised portfolio companies, participated in the evaluation of new investments
and furthered the development of his new venture, Upfront Healthcare Services.
Ben holds an MBA in entrepreneurship from the University of Illinois, Chicago,
and a bachelor’s degree from Western Michigan University.
Ben Albert
Co-Founder and CEO,
Upfront Health Care
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Strategic Priorities: Stuck Between Volume and Value
Population Health
• Clinical integration
• Care gaps
• Analytics and care management
• Risk adjustment
• Risk contracting
Physician Practice
• Patient access
• New patients
• Reporting requirements
• Technology and workflow
• Fee for service contracting
• MACRA prep
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AUGUST: Typical Process for Pop. Health in Action
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Q2 Data shows
mammography
is low!
Brainstorm for
innovative intervention!
Providers
taught exciting
new campaign
New Mammography
calls begin
Q3 Data shows
colonoscopy in real
time
ALL HANDS ON
DECK!
START PROCESS OVER WITH LESS TIME, LESS MONEY AND LESS BUY IN
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OCTOBER: Care Gap Churn Intensifies
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Q2 Data shows
mammography
is low!
Brainstorm for
innovative intervention!
Providers
taught exciting
new campaign
New Mammography
calls begin
Q3 Data shows
colonoscopy are
low!
Payer: DO
SOMETHING
START PROCESS OVER WITH LESS TIME, LESS MONEY AND LESS BUY IN
ACO: DO
SOMETHING
Admin: DO
SOMETHING
Colonoscopy calls by silo’d
care manager based on data
from last chapter.
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Q4: The Hail Mary
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Q2 Data shows
mammography
is low!
Brainstorm for
innovative intervention!
Providers
taught exciting
new campaign
New Mammography
calls begin
Q3 Data shows
colonoscopy are
low!
Payer: DO
SOMETHING
START PROCESS OVER WITH LESS TIME, LESS MONEY AND LESS BUY IN
ACO: DO
SOMETHING
Admin: DO
SOMETHING
Colonoscopy calls by silo’d
care manager based on data
from last chapter.
Hail Mary effort across multiple resources for only
marginal improvement.
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Prevent leakage!
Satisfy referral sources!
Don’t sacrifice quality!
Everyone is Feeling the Pressure
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Bring in new patients!
Meet RVU targets!
And schedule lag is
getting worse!
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Question
What are the three biggest alignment challenges?
How has it impacted your performance?
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What are the Biggest Alignment Challenges?
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• Prioritization of practice versus population health goals
• Volume and fee for service orientation of the practice versus value based, incentive
motivation of population health
• Role of care management, APPs, and physicians on the care tea
• Duplication of efforts confusing patients
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Agenda
1. Introduction
2. Aligning for Shared Success
3. Financial Transparency and
Alignment
4. Create the Necessary Access
5. Pre-visit Preparation
11
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3 Simple Steps to Fixing Misalignment
1. Financial transparency and alignment
2. Create the access needed for pop health
3. Pre-visit preparation that benefits the patient and provider
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Agenda
1. Introduction
2. Aligning for Shared Success
3. Financial Transparency and
Alignment
4. Create the Necessary Access
5. Pre-visit Preparation
13
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Redefine What Value Means to the Organization
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R V U
B
C
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A More Comprehensive Approach
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• Margin issues with current approach
• Create a balanced approach that includes fee for service and
value based performance
• Expanding how visits and productivity are measured.
• Create access for high value visits
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Agenda
1. Introduction
2. Aligning for Shared Success
3. Financial Transparency and
Alignment
4. Create the Necessary Access
5. Pre-visit Preparation
16
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Health System Multi-Specialty Practice
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• 850 New Patient Requests Per Week
• 250 Appointments in first 7 days
• 550 spread over 2- 8 weeks
• Between 5-15 patients turned away every day
• 4 Separate groups working on Access Problem
When, where and how does population
health fit in when access is a problem?
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Question
What’s your target primary care panel size?
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Access by Specialty
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Question
How is your health system solving access
challenges?
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What About the APP?
• Bullet Text, Helvetica, Ligth 18 pt, Dark Gray
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*Pro-tip: Drop APN, Midlevel and Extender from your vocabulary
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All the Buzz to Telehealth
An October survey from Anthem and the AAFP
found that about 15% of primary-care doctors had
used some form of telemedicine technology over the
past year, but close to 90% said they would be
more interested if they got paid for it. - Modern
Healthcare 2015
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Over 90% of health systems leaders reported organization are implementing, or planning to
implement a Telehealth program - Beckers Healthcare 2014
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True or False? ”The Patient Only Wants to See the Doctor.”
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Agenda
1. Introduction
2. Aligning for Shared Success
3. Financial Transparency and
Alignment
4. Create the Necessary Access
5. Pre-visit Preparation
24
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Prevent leakage!
Satisfy referral sources!
Don’t sacrifice quality!
Everyone is Feeling the Pressure
25
Bring in new patients!
Meet RVU targets!
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Practices are Optimizing Visits Pre-visit
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• Improve access through top of license schedule optimization
• Eliminate the empty visit by helping patients prepare for their visit in advance
• Proactively attract strategic visits
• Reduce no shows and unnecessary visits, satisfy the demand of those waiting
• Meet needs of referral sources and prevent system leakage
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Treat Your Population as One
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Improve the Value of
every visit
Stabilization
Reduce
wasted visits
Establishes a
sustainable
approach
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Visits that are Good for Everybody
Improve Financial
Performance
Grow Return on Quality
Reduce
Clinician
Burnout
Satisfy All Patients Increase Patient Access
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