pop+ and pop ideas - plymouth octopus...“pop is our first point of contact for ideas and knowing...

POP+ and POP ideas Impact and satisfaction survey 2017-2018

Page | 2

2 Impact and satisfaction survey 2017-2018

Impact and satisfaction survey 2017-2018 Written by Iridescent Ideas CIC www.iridescentideas.com

http://www.iridescentideas.com/

Page | 3


Contents

Impact at a glance ............................................................................................................................................................................................... 4

Executive summary ............................................................................................................................................................................................. 6

About POP+ and POP ideas............................................................................................................................................................................ 8

Background to this survey ............................................................................................................................................................................... 8

Survey findings ..................................................................................................................................................................................................... 9

Page | 4


Impact at a glance

Overall

There were 87 survey responses

90% of respondents said overall the quality of POP ideas was excellent or good.

Outcomes - as a result of POP+ and POP ideas:

80% felt better informed about relevant developments

70% felt more confident applying for funding

69% felt their skills had improved

62% felt better connected to other voluntary and community organizations

62% felt more engaged with events and activities in the city

63% felt that the voluntary and community sector had greater influence in the city.

Satisfaction with individual services

The following services were rated as excellent or good (with % rating):

Workshops and training = 90%

Funding advice = 89%

Newsletter = 86%

Business capacity building = 79%

Website = 79%

Networks = 69%

POP+ Thursdays = 67%.

Page | 5


Quotes included

“POP is our first point of contact for ideas and knowing what is going in Plymouth”

“The newsletter is superb; courses are frequent, affordable and very good quality.”

“Provides a forum for people to share knowledge and skills. Making connections, sharing ideas which all have possibilities of sparking off great projects.”

“We have benefited from funding advice and guidance. The networking meetings and training sessions are very focused and worthwhile.”

“We couldn't have progressed without POP”

“It’s incredibly important. We would not have secured our various grants without you and we will continue to rely on their support as we face an uncertain economic future”

“Without your support we would have probably given up long ago, thank you!”

“POP provides a really stable and safe base for projects to go to and grow from and is a valuable asset to the sector in the city.”

Page | 6


Executive summary

Satisfaction For POP ideas the key statistic is that 90% of respondents said that the service was ‘excellent’ or ‘good’. For POP+, 69% said the networks were excellent or good and 67% said POP+ Thursdays were excellent or good. The individual elements of the services also show high levels of satisfaction. The most popular service is workshops and training. 90% of respondents rated these as excellent or good. The newsletters were by far the most accessed indirect service and 86% said this was excellent or good. Other services were also praised for their quality:

89% rated funding advice as excellent or good

79% said business support/capacity building was excellent or good

69% said the POP+ networks were excellent or good. Impact The services are making a positive difference to organizations. As a result of POP+ and POP ideas:

80% felt better informed about relevant developments

70% felt more confident applying for funding

69% felt their skills had improved

62% felt better connected to other voluntary and community organizations

62% felt more engaged with events and activities in the city

63% felt that the voluntary and community sector had greater influence in the city.

However, fewer than half (46%) said they felt they were delivering a more effective service for their clients suggesting an area to focus resources/work on. Positive comments There were many positive comments made about what POP+ and POP ideas are doing well. Key themes included:

One-to-one advice/funding advice

Making connections and networking

Workshops and training

Providing information

Being voice of the sector. Areas for development Some constructively critical comments were recorded. These are broadly themed around:

Improving accessibility (services at different times, more communities engaging)

More publicity for the services

Page | 7


More partnership working with other organizations

More communication about what’s happening.

Overall, this report suggestions that both POP+ and POP ideas are delivering well, achieving high levels of satisfaction and are making a positive impact for voluntary, community and social enterprise organizations in Plymouth.

Page | 8


About POP+ and POP ideas POP+ and POP ideas provide a range of support services for voluntary and community groups and social enterprise organisations in Plymouth. For more information about our work please visit: www.popideas.org and www.plymouthoctopus.org.

Background to this survey

We conducted a satisfaction survey on POP+ and POP ideas in February and March of 2018. This was sent publicly to all beneficiaries of POP+ and POP ideas and others via emails, newsletter links and across social media. There were 87 complete responses to the survey.

http://www.popideas.org/

http://www.plymouthoctopus.org/

Page | 9


Survey findings

1. Which direct services have you used?

Answer Percent Responses Positive people project 5% 4 Funding advice 38% 33 Attending a workshop or training event 70% 61 Business/capacity building advice 16% 14 POP+ Thursdays 32% 28 Networks 32% 28

2. Which information services have you used?

Answer Options Percent Responses

Newsletter 89% 72 Website 43% 35 Twitter/Facebook 28% 23

Page | 10


3. How would you rate the quality of the different services?

Full table of responses

Answer Options

Exc

ellen

t

Go

od

Reaso

nab

le

Po

or

Very

po

or

N/A

No

t aw

are

Resp

on

ses

Positive people project

10% 11% 8% 2% 2% 30% 38% 61

Funding advice 44% 12% 5% 1% 0% 33% 4% 73 Workshops and training

46% 30% 9% 0% 0% 14% 1% 79

Business/capacity building

15% 17% 5% 3% 0% 47% 13% 60

POP+ Thursdays 12% 27% 15% 5% 0% 33% 8% 66

Networks 17% 31% 14% 6% 2% 22% 8% 64 Newsletter 29% 49% 8% 3% 3% 4% 4% 75 Website 19% 35% 13% 0% 1% 25% 7% 69 Social media 16% 28% 21% 0% 0% 30% 5% 61

*Note - not applicable answers and N/A were removed from the summary percentages.

Comment and analysis Not applicable answers and ‘not aware’ responses were removed from the following data analysis as we felt if a client had not accessed that service it should not be included in the ratings of quality. Allowing for that the services provided showed a strong majority of people saying they were ‘excellent’ or ‘good’:

90% said workshops were excellent or good

89% said funding advice was excellent or good

86% said newsletter was excellent or good

79% said business/capacity building support was excellent or good

79% said website was excellent or good

69% said networks were excellent or good

68% said social media was excellent or good

67% said POP+ Thursdays were excellent or good

65% said the Positive People Project was excellent or good.

There were some gradations within these scores. The service seen as most excellent was ‘Funding advice’ with 70%

Page | 11


reporting it as excellent. The service with the lowest level of excellence was the website with POP+ Thursdays with 21% stating this. The Positive People Project had the lowest levels of awareness (38%) followed by business/capacity building advice (13%)

4. Overall would you rate the quality of POP ideas?

Answer Options

Exc

ellen

t

Go

od

Reaso

nab

le

Po

or

Very

po

or

Do

n't

kn

ow

Overall quality % 58% 32% 6% 1% 0 3% Number of responses 41 23 4 1 0 2 Comments included:

Really helpful and quick to respond to questions

In my experience POP ideas is purposeful, forward-looking and focused

What an excellent service for supporting those supporting the community

The financial benefits to Plymouth alone show how professional the staff are

Reassuring and enabling

Imogen provided and excellent service, very supportive and able to offer advice that is specific to our need

Excellent training

All courses very well presented and imparting knowledge to such a high degree it builds confidence

The workshop I attended was very clear and well delivered

I would like to attend more of your events but I am a volunteer and therefore work during the day. Would you have better attendance if you held evening events?

We have received so much support from Paul particular; he always makes time for us & really keeps us going!

Have accessed 1:1 advice from Paul re: setting up a CIC. Paul has really listened to my ideas and I always feel confident in the advice he gives. I attended a half day workshop with Susan that was really useful, informative & engaging. POP is an excellent resource.

Comment and analysis 90% of respondents rated the service as excellent or good overall.

Page | 12


Analysis of the comments shows themes such as the service being helpful, purposeful, reassuring, well presented and informative.

Page | 13


5. Outcomes of POP+ and POP ideas As a result of POP+ and POP ideas:

Strongly

agree or agree

Neutral Disagree or strongly disagree

Our skills have improved

69% 17% 14%

We are/I am better informed about developments that have relevance to our work

80% 10% 10%

We/I feel more confident about applying for funding

70% 20% 10%

We are/I am better connected to other

62% 20% 18%

voluntary and community organizations We are/I am more engaged with events and activities in the city

62% 25% 13%

We are/I am delivering a more effective service for clients

46% 35% 18%

The voluntary and community sector has greater influence in the city

63% 25% 12%

Comments:

There seems to be a lot happening and I can't keep up with it but very much better for those who have the time to attend all the events. Busy people less likely to be able to access as much

Attending POP+ meetings on behalf of our church has led to meeting people from other organisations, making new contacts, mutually useful

The VCS needs to become a lot more assertive if it is to be considered to have greater influence in decision making which means POP will have to up its game on leadership.

Page | 14


6. What are we doing well? There were many positive comments made in response to this question. The main areas identified as things that POP+ and POP ideas is doing well were:

One-to-one advice/funding advice (11)

Making connections and networking (10)

Workshops and training (9)

Providing information (7)

Being voice of the sector (4)

7. What could we do better? The themes around improving services were:

Improving accessibility (services at different times, more communities engaging) (9)

More publicity for the services (7)

More partnership working with other organizations (5)

More communication about what’s happening (5)

8. How are POP+ and POP ideas important to your organization?

These themes broadly coalesced around:

Provision of funding advice and general support (18)

Providing information about developments in the sector (15)

Connecting people and networking (12)

Training and workshops (7)

pop+ and pop ideas - plymouth octopus...“pop is our first point of contact for ideas and knowing...

Documents