polymita corporate
DESCRIPTION
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.TRANSCRIPT
POLY-EN-CORP-V6-1
Business Process ManagementEmpowering your Business’ Productivity
They always say time changes things, but you actually have to change them yourself
Andy Warhol
Start:What is Business Process
Management and why companies use it?
What is BPM?
Business Process Management (BPM) is a management approach focused on aligning all aspects of an organization (people, systems, processes) with the wants and needs of clients according to it’s strategy. It is a holistic approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focussed, traditional hierarchical management approach.
People
Doing things in the right
way, using the right
tools
Leads to:+Operative Control
+Collaboration+ Agility = Happy
customers
Proc
ess
es St
rate
gy
People Information Systems
Ope
ratio
ns
Polymita
Why do companies implement BPM?
Information:What is a BPMS
The BPMS
BPMSs are the leading integrated composition environment to support BPM and enable continuous improvement
Polymita Empowers Business Productivity
Effective portals management
Automatic control and execution of business
decisions
Information converted into knowledge
Improved agility in decision making process
Polymita functionalities
Graphic interfaces of Polymita platform, administration
environment and BAM module
BPM
•Processes modeling and analysis.•Simulation.•Documentation.•Processes automation and execution.
BRE •Business Rules Engine.
ECM
•Dynamic data modeling and management.•Documental repository.•Advanced forms.
BAM• Monitoring of Key Performance Indicators.• Dashboards.
EAI•Enterprise Application Integration.•System connectors.
SOA•Service Oriented Architecture.•Standard based platform.
Action:What are the most common
Use Cases for BPMS
How do companies use it?
How do companies use it?
Specific Process Based Application
The business (supported by the IT organization) tends to buy a BPMS to
improve business performance through broader and better
coordination of a specific mission-critical process. This process is often
unique to the industry or to the differentiation of the enterprise. As
such, it is not commercially available. Furthermore, the business seeks a rapid implementation of the new
application ideally built as an extension and unification of
established applications and data. The end result is a composite application
reflecting the end-to-end process view, not just an integration of data
and transactions.
How do companies use it?
Support for Continuous Process Improvement Mentality
In this situation, the business and IT organizations regularly collaborate on
technology decisions to deliver management visibility and agility for key processes. The BPM program is
led by the director of process improvement and a governance
council or equivalent. The business process competency center offers the
methodologies and services to support the execution of the BPM program. A BPMS is selected to provide a stable platform, with
integrated services to use to deliver continuous process improvements.
How do companies use it?
Redesign for a Process-Based SOA
Here, the IT organization drives business enthusiasm for BPM to help
prioritize IT's efforts to rationalize and modernize the application portfolio for SOA. The IT organization buys a BPMS as a model-driven environment that uses explicit process models to drive
greater business involvement in decisions that prioritize its
implementation of an SOA, while enabling process transparency and
agility for business..
How do companies use it?
Business Transformation Initiatives
Senior business executives drive buying decisions in this use case.
They want to make a "game changing" play by rethinking an entire business process. The ability to create shared process understanding across
stakeholders (through modeling, analysis and simulation), synchronize execution with the model and support
rapid innovation makes the BPMS approach highly attractive. These buyers highly value the enhanced
collaboration between business and IT..
Examples:Some of our clients
Indra: Supporting High Volume BPO
Challenge:
Leading Business Process Outsourcing (BPO) company in Europe.
Customers are Banks, Telcos & Utilities.
BPO customer has chosen Polymita as the platform to automate and manage all the business processes for their customers.
Challenge:
Leading Business Process Outsourcing (BPO) company in Europe.
Customers are Banks, Telcos & Utilities.
BPO customer has chosen Polymita as the platform to automate and manage all the business processes for their customers.
Solution: Platform for automation and deployment of
outsourcing services (Call Center, Head Hunting, Claim Processing, etc.)
Fast implementation and deployment of new processes (2 – 4 weeks).
Reusability and optimization of automated processes already deployed.
Easy integration with internal systems and with customer’s backoffice.
Solution: Platform for automation and deployment of
outsourcing services (Call Center, Head Hunting, Claim Processing, etc.)
Fast implementation and deployment of new processes (2 – 4 weeks).
Reusability and optimization of automated processes already deployed.
Easy integration with internal systems and with customer’s backoffice.
Benefits:
Ability to setup new outsourced processes for customers in matter of days.
Cost saving in implementation of new customers and services.
High degree of personalization for each customer.
Online real-time monitoring system.
Benefits:
Ability to setup new outsourced processes for customers in matter of days.
Cost saving in implementation of new customers and services.
High degree of personalization for each customer.
Online real-time monitoring system.
Jacie: Promoting Quality Healthcare
Challenge:
European Agency to promote high quality patient care and laboratory performance in stem cell collection, processing and transplantation centers across Europe.
Automate the certification process and establish the international standard for European Countries.
Challenge:
European Agency to promote high quality patient care and laboratory performance in stem cell collection, processing and transplantation centers across Europe.
Automate the certification process and establish the international standard for European Countries.
Solution:Collaborative Working Environment for each hospital,
including: certification workflows, case and document management, shared agenda, discussion forum and video chat.
Reusability of cases and optimization of the processes, adapted to each hospital.
Manage unlimited cases simultaneously.
Real-time monitoring and alerts.
Solution:Collaborative Working Environment for each hospital,
including: certification workflows, case and document management, shared agenda, discussion forum and video chat.
Reusability of cases and optimization of the processes, adapted to each hospital.
Manage unlimited cases simultaneously.
Real-time monitoring and alerts.
Benefits: Increased revenue by 7x in one year.
Increased inspection capacity: 35 centers (2005) vs. 5 centers (2004). 145 centers from 12 countries already inspected (2008).
Reduced certification cycle from 52 to 4w.
Reduced expenses (people, travelling, paper, printing, storage,…)
Rapid error detection and correction.
ROI in less than 1 year.
Benefits: Increased revenue by 7x in one year.
Increased inspection capacity: 35 centers (2005) vs. 5 centers (2004). 145 centers from 12 countries already inspected (2008).
Reduced certification cycle from 52 to 4w.
Reduced expenses (people, travelling, paper, printing, storage,…)
Rapid error detection and correction.
ROI in less than 1 year.
ONO: Better customer care in Telecom
Challenge:
ONO had an internal call center with 175 people. Our partner took the challenge of externalize the service improving its efficiency, reducing the costs and accelerating the launch of new campaigns.
Challenge:
ONO had an internal call center with 175 people. Our partner took the challenge of externalize the service improving its efficiency, reducing the costs and accelerating the launch of new campaigns.
Solution:
Automated solution with BPM methodology of processes such as:
Customer acquisition and management
Changes and claims
Integration with existing CRM systems.
Integrated monitoring of customers for voice and data services.
Solution:
Automated solution with BPM methodology of processes such as:
Customer acquisition and management
Changes and claims
Integration with existing CRM systems.
Integrated monitoring of customers for voice and data services.
Benefits:
The call center has been externalized with improved efficiency and effectiveness.
Reduced customer acquisition cost by 15%
Shortened by 12% the launch period of new customer acquisition campaigns.
Online monitoring of integrated services, with real time alerting for quick decision making.
Benefits:
The call center has been externalized with improved efficiency and effectiveness.
Reduced customer acquisition cost by 15%
Shortened by 12% the launch period of new customer acquisition campaigns.
Online monitoring of integrated services, with real time alerting for quick decision making.
About us:Polymita
Technologies
Innovative Software Company
Recognized by the research houses Gartner in it’s prestigious report “Magic Quadrant for Business Process Management Suite” and Forrester on various reports. Polymita consolidates it’s position a global leader in software designed for automation and management of business processes in large and complex organizations.
Polymita helps organizations to increase their productivity, reduce their operative costs while gaining visibility and control over their business activities.
Our LocationsFounded in 2002, Polymita has offices in Barcelona, Madrid, London, New York and Buenos Aires. Today, Polymita solutions are used in more than 20 countries.
Barcelona Headquarters
Madrid
London
Buenos Aires
New York
Value proposition
Shortest implementation timeUnified architectureEasy configuration of complex business solutions
Business User orientedNo programmingExcellent BPM user experience
Unified management of the people, processes and contents
Process View / Data ViewMaster Data Management
Assets re-use & optimizationProcesses IT assets
Productivity increases by 50% or more
Enable Collaboration
Autonomy for business users
Quick implementation: 3 months
Payback in less than 1 year
Productivity increases by 50% or more
Enable Collaboration
Autonomy for business users
Quick implementation: 3 months
Payback in less than 1 year
Some of our clientsGovernment
Real EstateTourism
Industry Education
Media
FinanceTelecom
Healthcare
FundacióCollserola
ATGATG
Retail
Services
PartnersPolymita International Partners Network:
“Polymita shows the shortest implementation time in the BPMS market.”
“Polymita has the strongest solution for case management, allowing process and data manipulation in real-time.”
“Polymita has more unified architecture and better product than IBM, Oracle, Tibco, EMC and Software AG.”
“Polymita delivers a better BPM user experience than competitors.”
Magic Quadrant for Business Process Management Suites
