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DIRECTORATE: COMPLIANCE MONITORING AND INVESTIGATION: SUB - DIRECTORATE POLICING COMPLAINTS CENTRE
POLICING COMPLAINTS REPORT
01 OCTOBER – 31 DECEMBER 2010 (4TH REPORT)
DEPARTMENT OF COMMUNITY SAFETY
PROVINCIAL GOVERNMENT OF THE WESTERN CAPE
1
EXECUTIVE SUMMARY
The quarterly report of the Department is compiled to reflect levels of complaints ervice
delivery against members of the South African Police Service, and other Law Enforcement
Agencies in the Western Cape.
Various methodologies were adopted to measure complaints against policing agencies and
for the period 01 October 2010 – 31 December 2010, 177 complaints were lodged against
the Law Enforcement Agencies, Western Cape via the service delivery poster campaign of
the Department of Community Safety. The number of complaints lodged against the LEA’s
has increased from 153 (previous quarter) to 177 for this quarter.
The second methodology is to gauge complaints received via the SAPS radio control
(10111) and the police stations. For this quarter, 41 complaints were received directly by
SAPS in comparison to 37 for the previous quarter. This indicates an increase of complaints
in comparison to the previous quarter.
At the same time, the Department also received data regarding complaints that were lodged
directly with the Independent Complaints Directorate (ICD), Metropolitan Police Department
(CTMPD), Swartland Metropolitan Police Service (SMPS) and Radio Control. For the
quarter 01 October – 31 December 2010, 807 complaints were received from these various
sources, which are, Service Delivery Poster Campaign, Independent Complaints Directorate
(ICD), Metropolitan Police Department (CTMPD), Swartland Metropolitan Police Service
(SMPS) and Radio Control with an average of 269 complaints per month.
Complaints were lodged against 122 police stations and 10 units, namely, Radio Control,
Metro Police Department, Swartland Metropolitan Police Service, Organized Crime Unit,
Cape Town (Dog Unit), Cape Town (Crime Intelligence), Cape Town (Organized Crime),
Bellville (OCU), Saldanha (Border Police) and Provincial Head office.
The highest number of complaints lodged against individual police stations for this quarter
was lodged against Mitchells Plain Police Station (50) followed by Delft (34), Grassy Park
(21), Kraaifontein and Atlantis (19 each), Athlone (18), Bellville and Manenberg (17 each),
Cape Town Central, Bishop Lavis and Kleinvlei (16 each).
2
QUARTERLY REPORT: 01 OCTOBER – 31 DECEMBER 2010
1. INTRODUCTION
The Directorate Compliance Monitoring and Investigation, Sub-Directorate Policing
Complaints Centre of the Department of Community Safety is mandated to monitor
policing conduct in terms of the Constitution of the Republic of South Africa and the South
African Police Service Act, Act 68 of 1995.
To give effect to this mandate, the Policing Complaints Centre investigates and/ or
monitors relevant investigations regarding service delivery complaints leveled against
members of policing agencies. Currently complaints are mainly received against members
of the South African Police Service and to a lesser extent against members of the
Swartland Municipal Police Department and City of Cape Town’s Metropolitan Police
Service. The Department has also extended this mandate to include members of the
Provincial Traffic Services.
The Quarterly Report is compiled and it documents, inter alia, levels of satisfaction or
dissatisfaction regarding the services provided by the Law Enforcement Agencies in the
Western Cape. This is primarily based on the principles of Batho Pele that improvement of
service delivery contributes to the reduction of high levels of crime and increase safety in
the Province, in a long term. This is also in line with the Bill of Rights as enshrined in the
Constitution. Delivering adequate levels of service to communities will facilitate in
achieving credibility and trust of police by communities.
2. AIMS AND OBJECTIVES
The complaints management of the Department of Community Safety is designed to
undertake a review process every quarter on police service delivery levels. The Quarterly
Report of the Department of Community Safety reflects the public’s perceived levels of
satisfaction and dissatisfaction with the South African Police Service (SAPS), City of Cape
Town Metropolitan Police Department (CTMPD) and Swartland Municipal Police Service
(SMPS). This analysis will afford the SAPS, CTMPD, SMPS and the Department the
opportunity of intervening where appropriate. This will also improve levels of accountability
and transparency within SAPS, CTMPD and SMPS.
3
Within the province, communities expect, and are indeed entitled to, an effective and
efficient service. Although resources will sometimes be a stumbling block in this process,
the nature of the majority of complaints centre around issues such as lack of
communication, poor communication, poor investigation, poor response, complaints
against management or members by members, unacceptable behavior and acts of
criminality. These complaints are less about resources but more about attitudes and
values the members of law enforcement agencies have in relation to the members of the
public and each other.
In summary, the key Aims and Objectives of the Policing Complaints Centre are as
follows: -
To monitor police conduct
To improve levels of service delivery in policing agencies
To promote accountability and transparency within policing agencies
To monitor dominant patterns and trends at local stations and specialized units
To ensure that effective and efficient services are rendered to communities by
policing agencies
To provide police management with information regarding performance of their
respective policing agencies
To report on good services / compliments to policing agencies
3. METHODOLOGY
Various methodologies were adopted to measure complaints against Policing Agencies,
namely:
The Service Delivery Poster Campaign/Complaints lodged with Ministry or the
Department.
Complaints lodged with the SAPS Radio Control (10111)
Complaints lodged directly at SAPS police stations (SAPS)
Complaints lodged with Independent Complaints Directorate (ICD)
Complaints lodged with City of Cape Town’s Metropolitan Police Department
(CTMPD)
Complaints lodged with Swartland’s Municipal Police Service (SMPS)
4
3.1 The Service Delivery Poster Campaign
The Service Delivery Poster Campaign was initiated as a way of gauging and getting
complaints against the members of Policing Agencies, the South African Police Service in
particular then. The posters are displayed at all police stations across the Western
Province encouraging individuals and communities to contact the Department of
Community Safety with regard to their service delivery complaints. These posters should
be displayed in the Client Service Centre so that they are visible to the members of the
public. During the annual In Loco Inspection, it is reported whether these posters are
displayed or not.
As a methodology, the Policing Complaints Centre of the Department receives complaints
against the Policing Agencies via e-mail ([email protected]), fax (written
correspondence), media, personal interviews, complaints received after hours (stand-by)
and telephonic (complaints line (021) 483 4332). Complaints may also be channeled via
www.capegateway.policingcomplaints.gov.za website. Members of the Policing
Complaints Centre deal with complaints received via the mentioned methods by, inter alia,
conducting preliminary investigation, conduct any intervention / mediation depending on
the merits of the complaint and/or refer and monitor the investigations.
3.1.1 Complaints against Law Enforcement Agencies lodged directly to the
Department.
For this period, 177 complaints were lodged against members of the Law Enforcement
Agencies via the Service Delivery Poster Campaign of the Department of Community
Safety (see table 1). This is an increase of 62 complaints compared to the previous quarter
which had 115 complaints.
3.1.1.1 Illustration: Complaints lodged via The Service Delivery Poster Campaign by
month
OCTOBER NOVEMBER DECEMBER
62 62 53
5
3.1.1.2 Illustration: Complaints lodged directly with the Department by categories
CATEGORIES OCTOBER - DECEMBER 2010
Lack of communication - Category “A” 3
Poor communication – Category “B” 33
Poor investigation – Category “C” 28
Poor response – Category “D” 37
Complaints against management or
members by members – Category “E”
3
Unacceptable behavior – Category “F” 63
General complaints – Category “G” 1
Acts of criminality – Category “H” 8
Complaints against other state Departments
– Category “I”
1
TOTAL 177
From the 177 complaints lodged for the quarter, the Department (Policing Complaints
Centre) received the majority from the complaints line (021) 483 4332.
After receiving the complaints via the Service Delivery Poster Campaign, the Department
referred them directly to the Provincial Inspectorate of the South African Police Service
(SAPS) for investigation and report back. This procedure has been adopted since March
2010, due to the instruction by the Provincial Commissioner of South African Police
Service, Western Cape. As on the 08 November 2010 it has been resolved that the
Department would reinstate its previous procedure of visiting SAPS stations as part of
investigations.
After receiving the complaints via the Service Delivery Poster Campaign, the Department
either refers them directly to the South African Police Service (SAPS) for investigation and
report back or the members of the Policing Complaints Centre conduct investigations.
After the complaints have been dealt with and the Department is of the opinion that the
members of the South African Police Service / other policing agencies have breached their
policies and there is evidence of misconduct, a formal submission is forwarded to the
police management for investigation and for taking of corrective measures.
6
Upon finalization of the cases, the Department and/or the Ministry of Community Safety is
informed in writing of the outcome. The Department or the Ministry of Community Safety
in turn will inform the complainant in writing of the outcome.
3.1.2 Compliments on South African Police Service The Service Delivery Poster Campaign also makes provision for the members of the public
to report on any incident whereby the South African Police Service delivered an excellent
service to the public. For this period, two (2) compliments of good/excellent service were
reported, commending Goodwood SAPS and Steenberg SAPS for their excellent service
rendered.
3.1.3 Enquiries referred to other institutions
The Complaints Registry Unit also receives general enquiries with regard to services
rendered by other institutions / Departments such as Human Settlement, Social
Development, Chapter 9 institutions etc.
For this quarter, this unit received twenty nine (29) enquiries. Upon receipt of such
queries/cases, the correspondence is forwarded to the relevant institution for their further
attention/intervention.
3.2 SAPS Radio Control (10111)
The second methodology is to gauge complaints received via the SAPS Radio Control
(10111). Members on duty at the Radio Control record these complaints. They comprise
of complaints against the Radio Control personnel and complaints against members from
various police stations and units.
At the end of each month, these complaints after being recorded are forwarded to the
Department of Community Safety’s Policing Complaints Centre. Designated members of
the Department, in turn, ensure that these complaints are captured in the database for
quarterly reporting.
7
Forty one (41) complaints are complaints lodged with the SAPS Radio Control against
other police stations. This indicates an increase of 4 complaints compared to the previous
quarter which had (37) complaints.
For this quarter, five (5) complaints were lodged against the Radio Control personnel (refer
to table 4b). This is an increase of three (3) from the previous quarter.
3.3 Complaints lodged directly at police stations
Since 1 April 2004, the Department (Policing Complaints Centre) also received data
regarding complaints that were lodged directly at police stations (see table 2). For this
quarter, 241 complaints were received directly by SAPS, which is an increase in
comparison to 197 complaints received during the previous quarter i.e. (July 2010 –
September 2010). These complaints are only recorded on our database, for reporting
purposes. It is the intention of the Department to monitor all complaints including those
that are lodged directly at police stations.
3.4 Complaints lodged at the Independent Complaints Directorate (ICD)
At the same time, the Department also received data regarding complaints that were
lodged directly with the Independent Complaints Directorate (see table 2). For this quarter,
the Independent Complaints Directorate received 276 complaints in comparison to the 173
complaints received during the previous quarter. This indicates an increase of complaints
in comparison to the previous quarter. These complaints are also recorded on our
database for reporting purposes.
3.5 Complaints lodged directly at/with the City of Cape Town Metropolitan Police
Department (CTMPD)
For this quarter, 59 complaints were lodged against the CTMPD (see table 3) in
comparison to the 47 complaints received during the previous quarter. This indicates an
increase of complaints received in comparison to the previous quarter (47).
For this quarter, two (2) complaints were lodged with the Department of Community
Safety, Service Poster Campaign.
8
3.6 Complaints lodged directly at/with the Swartland Municipal Police Service
(SMPS)
For this quarter, the SMPS received 13 complaints (see table 3). During the previous
quarter, SMPS received four (4) complaints. This indicates an increase of complaints in
comparison to the previous quarter (4).
All these complaints mentioned above except those received via the Department’s Service
Delivery Poster Campaign are not investigated by the Department, they are, however,
captured for reporting purposes so that a comprehensive database of all service delivery
complaints against the policing agencies could be analyzed to further enhance service
delivery.
4. Findings
As mentioned above, the Department of Community Safety obtains information from
various sources namely,
The Service Delivery Poster Campaign, (Investigations)
SAPS Radio Control (10111) (Non-Investigations)
SAPS (Non-Investigations)
Independent Complaints Directorate (Non-Investigations)
Metropolitan Police Department (Non-Investigations)
Metropolitan Police Service (Non-Investigations)
For the quarter, 1 October – 31 December 2010, 807 complaints were received from these
various sources that are, Service Delivery Poster Campaign, SAPS (Provincial
Inspectorate), ICD, CTMPD, SMPS and Radio Control with an average of 269 complaints
per month.
This indicates an increase of complaints in comparison to the previous quarter, which had
611 complaints in total with an average of 203 complaints.
9
4.1 Illustration of Complaints received.
INVESTIGATIONS
Methodology Method Received Number
Service Delivery Poster Campaign
E-mail 31
Fax 17
Media 2
Personal Interviews-Office 13
Personal Interview – Other 17
Standby/After hours 42
Telephonic 45
Written correspondence 10
www.capegateway.policing Complaints.gov.za
SUBTOTAL
0
177
NON-INVESTIGATIONS
SAPS Radio Control 10111 Report 41
Complaints lodged directly at Police Stations
Report from the Provincial Inspectorate (SAPS), Western Cape.
241
Complaints lodged directly at the Independent Complaints Directorate
ICD Report
276
Complaints lodged directly at MPD
CTMPD Report 59
Complaints lodged directly at SMPS
SMPS Report 13
SUB-TOTAL 630
TOTAL 807
5. Nature of Complaints
Various types of complaints have been lodged and subsequently recorded against the Law
Enforcement Agencies in the Western Cape Province during the period under review (i.e.
non-Investigations). In an attempt to capture the core nature of the complaints, these have
been grouped into the following categories as illustrated below:
10
5.1 Illustration re: Number of complaints per category: Figure 1
5.2 Graphical presentation of complaints per category.
6. TRENDS AND PATTERNS AT POLICE STATIONS/UNIT
6. Trends and patterns at police stations.
CATEGORY
JUL - SEPT
2010
% OF
TOTAL
OCT- DEC
2010
% OF
TOTAL
% INC / DEC
CATEGORY “A” Police related deaths
8
1.75%
23
3.65%
187.5%
CATEGORY “B” Police assistance needed
0
0%
6
0.95%
0%
CATEGORY “C” Poor communication
36
7.86%
36
5.71%
0%
CATEGORY “D” Poor investigation
25
5.45%
37
5.87%
48%
CATEGORY “E” Poor response
27
5.9%
27
4.28%
0%
CATEGORY “F” Complaints against management or members by members
16
3.49%
15
2.38%
-6.25%
CATERGORY “G” General complaints
12
2.62%
25
3.96%
108.3%
CATEGORY “H” Complaints against other state Departments
2
0.43%
1
0.2%
-50%
CATEGORY “I” Unacceptable behaviour
332
72.5%
460
73.01%
38.6%
TOTAL 458 100% 630 100% 37.6%
0
50
100
150
200
250
300
350
400
450
500
July - September 2010 October - December 2010
Police related deaths
Police assistance needed
Poor communication
Poor investigation
Poor response
Complaints against management or members
by members
General complaints
Complaints against other state
departments/agencies.
Unacceptable behaviour
11
6. Trends and patterns at police stations.
During the period under review, complaints were lodged against 122 police stations and 10
units. These stations, together with the respective number and nature of complaints, are
listed in table 4(a) and 4(b). The units against which complaints were lodged for this period
under review were Metropolitan Police Department (MPD), Swartland Metropolitan Police
Service (SMPS), Radio Control, Organized Crime Unit, Cape Town (Dog unit), Cape Town
(Crime Intelligence), Cape Town (organized Crime), Bellville (OCU), Saldanha (Border
Police) and Provincial Head office.
Table 4(b) indicates these units, together with the number and nature of complaints per
unit. The clear distinction between the complaints lodged against local police stations and
the units/branches have been made as the latter play a substantially different role to the
former. More importantly, though, the distinction has been made to highlight the number of
complaints lodged against Radio Control (SAPS 10111), in particular, as this centre is one
of the sources of complaints against SAPS. Thus, against this background, it is interesting
to measure both the number and nature of complaints lodged against this unit in particular
within this context.
6.1 Complaints against specialized units As can be seen in table 4(b), there is a total number of 61 complaints lodged against
Metropolitan Police Department (MPD) for the period under review, which is an increase in
comparison to the 47 complaints received in the previous quarter.
Metropolitan Police Department (CTMPD) : 61
Swartland Metro Police Service : 13
Radio Control : 5
Provincial Head office : 4
Organized Crime Unit : 2
Cape Town (Organized Crime) : 2
Cape Town (Crime Intelligence) : 2
Saldanha (Border Police) : 1
Bellville (OCU) : 1
Cape Town (Dog Unit) : 1
The highest number of complaints against the City of Cape Town Metropolitan Police
Department is under category of unacceptable behavior.
12
6.2 Complaints per station Table 4(a) in the Appendix indicates the uneven spread of the number of complaints
lodged against the various local police stations. In order to focus on those stations that
are of concern, the top ten (10) police stations are listed below. The police station which
registered the highest number of complaints for this quarter was Mitchells’ Plain with 50
complaints which is an increase of 19 from the previous quarter.
Mitchell’s Plain : 50
Delft : 34
Grassy Park : 21
Kraaifontein : 19
Atlantis : 19
Athlone : 18
Manenberg : 17
Bellville : 17
Cape Town Central : 16
Bishop Lavis : 16
Kleinvlei : 16
Out of the fifty (50) complaints against Michell’s Plain, thirty one (31) are complaints of
unacceptable behavior and in Delft, out of the thirty four complaints, twenty nine are also
complaints of unacceptable behavior. This category is made up of complaints of breach of
regulation 20 of SAPS regulations.
7. FINALISATION OF COMPLAINTS From the financial year, 2008/2009 a new management information system was developed
in the form of a database on which all data is logged/captured. This new system enables
the Policing Complaints Centre to report on the number of the finalized complaints as
substantiated, unsubstantiated and truncated/withdrawn.
In order to see whether the Policing Complaints Centre is effective in achieving its
mandate of monitoring policing conduct and contributing to improving the service delivery
of the South African Police Service to the communities, an indicator of whether
complainants are satisfied/not satisfied will henceforth be reported. Should a complainant
13
be dissatisfied with the service of the Policing Complaints Centre, a reason for this
dissatisfaction would also be logged and followed up
This report also records the number of complaints finalized during this quarter, whether they were substantiated, unsubstantiated or truncated.
7.1 Complaints Finalized For this quarter, 49 complaints in total were finalized. However, it must be explained that
in terms of the new system, finalization entails comprehensive report writing and closing
the matters in the database. Finalized matters with reports outstanding are therefore not
regarded as such. This is a decrease in comparison with 79 matters finalized in the
previous quarter.
OCTOBER NOVEMBER DECEMBER
23 1 25
7.2 Complaints Substantiated/Unsubstantiated/Truncated Of the 49 complaints finalized, 29 complaints were substantiated, 13 complaints were
unsubstantiated, 7 complaints withdrawn or dismissed.
SUBSTANTIATED UN-SUBSTANTIATED TRUNCATED
29 13 7
7.3 Complainants Satisfied/Not Satisfied For this quarter, the Directorate conducted client satisfaction survey with a third of
complainants whose complaints were finalized. A 68.75% satisfaction rating was achieved.
This should also be seen against the background that some of the complainants might not
be happy that some of their complaints might have been resolved as unsubstantiated.
14
8. CONCLUSION With the Provincial Commissioner’s directive that only his nodal point should investigate all
service delivery complaints has resulted to the Department being unable to access police
stations. This has resulted in the Department relying only on the Provincial Inspectorate of
the SAPS for investigation and feedback.
There are inherent risks in this approach, in that, the Department’s role as provided for in
terms of section 206 (3) (a) of the Constitution is compromised. There have been isolated
incidents where the Department has been informed of the outcome and later found out that
the reported outcome could not be sustained on the available information.
As on the 08 November 2010, it has been resolved that the Department should reinstate
its previous procedure of visiting SAPS stations in conducting investigations. Despite this
agreement with Provincial Commissioner, the indications on the ground is that there is
resistance and the Directorate has had insight into correspondence between the SAPS
head office where police stations were instructed not to provide departmental officials with
any information or reports.
In relation to the complaints, this report also reflects the nature of the problems at police
stations drawing from the experiences of individuals and/or communities. The
assessments and analysis of complaints lodged against the police would be essential in
understanding and reflecting the true nature of problems with the police, especially in
terms of service delivery. Furthermore, the role of the community cannot be stressed
enough, as their feedback is critical in the assessment of the South African Police Service.
Without adequate feedback, an assessment would be somewhat fragmented and may
prove to be an obstacle in the reform of the South African Police Service.
The complaints now include complaints directly lodged at police stations and the
complaints reported to Department by the Independent Complaints Directorate. With
adequate resources it will be interesting to find out the how these complaints were handled
by various police stations.
_______________________ _______________________
HEAD OF DEPARTMENT DATE
15
TABLE 1: NUMBER OF COMPLAINTS PER POLICE STATION (INVESTIGATION)
No Police Station
Lack o
f com
mu
nic
atio
n
Poor
com
mu
nic
atio
n
Poor
investig
atio
n
Poor
response
Com
pla
ints
again
st
ma
nagem
ent
or
me
mb
ers
by
me
mb
ers
Unaccepta
ble
behavio
ur
Genera
l com
pla
ints
Acts
of
Crim
inalit
y
Com
pla
ints
again
st oth
er
sta
te
Depart
me
nts
Total
1 Ashton 0 0 0 1 0 0 0 0 0 1
2 Athlone 0 0 3 3 0 1 0 0 0 7
3 Atlantis 0 3 0 2 0 1 1 1 1 9
4 Barrydale 0 0 0 1 0 1 0 0 0 2
5 Beaufort West 0 0 0 0 0 1 0 0 0 1
6 Belhar 1 0 0 0 0 0 0 0 0 1
7 Bellville 0 0 0 1 0 2 0 0 0 3
8 Bellville-South 0 1 0 0 0 0 0 0 0 1
9 Bishop Lavis 0 1 0 0 0 4 0 0 0 5
10 Brackenfell 0 1 0 0 0 0 0 0 0 1
11 Bredasdorp 0 0 1 0 0 0 0 0 0 1
12 Ceres 0 0 0 2 0 0 0 0 0 2
13 Claremont 0 0 0 0 0 1 0 0 0 1
14 Conville 0 1 0 0 0 0 0 0 0 1
15 Delft 0 2 0 1 0 4 0 1 0 8
16 Elsies River 0 0 2 0 0 1 0 0 0 3
17 George 1 0 0 1 0 2 0 0 0 4
18 Goodwood 0 0 0 0 0 1 0 0 0 1
19 Gordons Bay 0 0 0 0 0 1 0 0 0 1
20 Grabouw 0 1 0 0 0 0 0 0 0 1
21 Grassy Park 0 0 0 0 0 0 0 1 1 2
22 Groot-Drakenstein 0 0 0 2 0 0 0 0 0 2
23 Guguletu 0 2 0 0 0 2 0 0 0 4
24 Harare 0 3 2 0 0 1 0 0 0 6
25 Hout Bay 0 0 0 0 0 2 0 0 0 2
26 Kayamnandi 1 0 0 1 0 0 0 0 0 2
27 Khayelitsha 0 1 0 0 0 0 0 0 0 1
28 Klapmuts 0 0 0 0 0 1 0 0 0 1
29 Kleinvlei 0 0 2 3 0 1 0 1 0 7
30 Knysna 0 1 0 0 0 0 0 0 0 1
31 Kraaifontein 0 0 0 0 0 1 0 0 0 1
32 Laingsburg 0 0 1 0 0 0 0 0 0 1
33 Lamberts Bay 0 0 0 0 0 1 0 0 0 1
34 Langa 0 0 2 0 0 1 0 0 0 3
35 Lingelethu-West 0 1 1 0 0 2 0 0 0 4
36 Manenberg 0 0 0 0 0 1 0 0 0 1
37 Mbekweni 0 1 0 0 0 1 0 0 0 2
38 McGregor 0 0 1 0 0 0 0 0 0 1
39 Metro Police Department 0 0 0 0
1
1
0 0
0 2
40 Mfuleni 0 0 0 0 0 1 0 0 0 1
41 Mitchells Plain 0 2 3 7 0 8 0 0 0 20
42 Montagu 0 0 0 0 0 2 0 0 0 2
16
43 Moorreesburg 0 0 1 0 0 0 0 0 0 1
44 Mowbray 0 1 0 0 0 0 0 0 0 1
45 Muizenberg 0 0 1 1 0 0 0 1 0 3
46 Napier 0 0 0 2 0 0 0 0 0 2
47 Nelspoort 0 0 1 0 0 0 0 0 0 1
48 Nuwerus 0 0 0 0 0 1 0 0 0 1
49 Nyanga 0 0 0 0 0 2 0 0 0 2
50 Ocean View 0 0 1 1 0 1 0 1 0 4
51 Oudtshoorn 0 0 0 0 0 1 0 0 0 1
52 Paarl 0 2 0 0 0 1 0 0 0 3
53 Philippi 0 1 0 1 0 1 0 0 0 3
54 Pinelands 0 1 0 0 0 0 0 0 0 1
55 Provincial Head Office 1 2 0 0
1 0 0 0
0 4
56 Radio Control 0 0 0 2 0 0 0 0 0 2
57 Ravensmead 0 0 0 0 0 2 0 0 0 2
58 Riebeeck-West 0 1 0 0 0 0 0 0 0 1
59 Stanford 0 0 0 0 0 1 0 0 0 1
60 Steenberg 0 0 0 0 0 1 0 0 0 1
61 Stellenbosch 0 1 1 0 0 0 0 1 0 3
62 Strand 0 1 3 0 0 0 0 0 0 4
63 Strandfontein 0 0 0 0 1 1 0 0 0 2
64 Struisbaai 0 0 0 0 0 1 0 0 0 1
65 Suurbraak 0 0 0 2 0 0 0 0 0 2
66 Swellendam 0 1 1 0 0 1 0 0 0 3
67 Table View 0 0 0 1 0 0 0 0 0 1
68 Tulbagh 0 0 0 0 0 1 0 0 0 1
69 Villiersdorp 0 0 0 0 0 1 0 1 0 2
70 Wellington 0 0 0 0 0 1 0 0 0 1
71 Woodstock 0 1 0 0 0 0 0 0 0 1
72 Worcester 0 0 0 1 0 0 0 0 0 1
GRAND TOTAL 4 33 27 36 3 63 1 8 2 177
17
TABLE 2: NUMBER OF COMPLAINTS PER POLICE STATION (NON-INVESTIGATION)
No Police Station
P
olice r
ela
ted
de
ath
s
Po
lice
assis
tan
ce
ne
ed
ed
Po
or
co
mm
un
icati
on
Po
or
inv
esti
ga
tio
n
Po
or
resp
on
se
Co
mp
lain
ts
ag
ain
st
man
ag
em
en
t o
r m
em
be
rs b
y
mem
be
rs
G
en
era
l
co
mp
lain
ts
Co
mp
lain
ts
ag
ain
st
oth
er
sta
te
Dep
art
men
ts
Unaccepta
ble
behavio
ur
Total
1 Ashton 0 0 2 0 1 0 0 0 0 3
2 Athlone 0 0 0 0 0 0 1 0 10 11
3 Atlantis 0 0 1 1 1 0 0 0 7 10
4 Beaufort West 0 0 0 0 0 0 0 0 4 4
5 Belhar 0 0 0 3 0 0 0 0 3 6
6 Bellville 0 0 0 2 0 0 0 0 12 14
7 Bellville-South 0 0 0 0 0 0 0 0 3 3
8 Bishop Lavis 0 0 0 0 0 1 0 0 10 11
9 Bothasig 0 0 0 0 0 0 0 0 5 5
10 Brackenfell 0 0 2 1 0 0 0 0 4 7
11 Bredasdorp 0 0 0 1 0 1 0 0 1 3
12 Caledon 0 0 0 0 0 0 0 0 3 3
13 Camps Bay 0 0 0 0 0 0 0 0 1 1
14 Cape Town Central 0 0 2 0 1 0 2 0 11 16
15 Cape Town International Airport 0 0 0 0
0
0
0
0
3 3
16 Ceres 0 0 0 0 0
0
0
0
4 4
17 Clanwilliam 0 0 0 0 1 0 0 0 1 2
18 Claremont 0 0 0 0 0 0 0 0 5 5
19 Conville 1 0 1 0 0 0 0 1 1 4
20 Da Gamaskop 0 0 0 0 0 0 0 0 1 1
21 Darling 0 0 0 0 1 1 0 0 1 3
22 De Doorns 0 0 0 0 0 0 0 0 1 1
23 Delft 0 0 0 0 1 0 1 0 24 26
24 Diep River 0 0 0 0 1 0 0 0 2 3
25 Durbanville 0 1 2 0 0 0 0 0 2 5
26 Dysselsdorp 0 0 0 0 0 0 0 0 1 1
27 Elandsbaai 0 0 0 0 0 6 0 0 0 2
28 Elsies River 0 0 1 0 0 0 0 0 11 12
29 Fish Hoek 0 0 0 0 0 0 0 0 1 1
30 Franschhoek 0 0 0 0 0 0 1 0 2 3
31 George 0 0 1 1 0 0 0 0 3 5
32 Goodwood 0 0 0 0 0 0 0 0 4 4
33 Gordons Bay 0 0 0 0 0 0 0 0 1 1
34 Grabouw 0 0 0 1 0 0 0 0 2 3
35 Grassy Park 2 0 1 1 0 1 0 0 14 19
36 Groot-Drakenstein 1 0 0 0 0 0 0 0 1 1
37 Guguletu 0 0 1 1 1 0 0 0 8 11
38 Harare 0 0 1 0 0 0 0 0 8 9
39 Heidelberg 0 0 0 0 0 0 0 0 1 1
40 Hopefield 0 0 0 0 0 0 0 0 1 1
41 Hout Bay 0 0 1 0 0 0 0 0 3 4
18
42 Kensington 0 0 0 0 0 0 0 0 9 9
43 Khayelitsha 0 0 0 0 1 0 0 0 7 8
44 Kirstenhof 0 0 0 0 0 0 0 0 2 2
45 Klapmuts 0 0 0 0 0 0 0 0 2 2
46 Kleinvlei 0 0 0 2 0 0 0 0 7 9
47 Knysna 1 0 0 0 0 0 0 0 0 1
48 Kraaifontein 0 0 0 2 0 0 0 0 16 18
49 Kuils River 1 1 0 0 1 0 0 0 6 9
50 Kwanokuthula 0 0 0 0 0 0 1 0 0 1
51 Kwanonqaba 0 0 1 0 1 0 0 0 0 2
52 Laaiplek 0 0 0 0 0 0 0 0 1 1
53 Laingsburg 0 0 0 0 0 0 0 0 1 1
54 Lamberts Bay 0 0 0 0 0 0 0 0 1 1
55 Langa 0 0 0 1 0 0 0 0 2 3
56 Lansdowne 0 0 0 2 0 0 0 0 3 5
57 Lingelethu-West 1 0 1 0 0 0 0 0 4 6
58 Lwandle 0 0 0 0 0 0 0 0 2 2
59 Macassar 0 1 2 0 0 0 0 0 2 5
60 Maitland 1 0 0 0 0 0 0 0 3 4
61 Malmesbury 0 0 0 0 0 0 0 0 2 2
62 Manenberg 0 0 1 1 3 0 0 0 11 16
63 Mbekweni 0 0 1 0 0 0 0 0 1 2
64 Melkbosstrand 0 0 0 0 1 0 0 0 0 1
65 Mfuleni 2 0 0 1 0 0 0 0 10 13
66 Milnerton 0 0 2 0 0 0 1 0 4 7
67 Mitchells Plain 1 0 2 1 1 1 1 0 23 30
68 Montagu 0 0 0 0 0 0 0 0 1 1
69 Moorreesburg 0 0 0 0 0 0 0 0 1 1
70 Mossel Bay 0 0 0 1 0 0 1 0 0 2
71 Muizenberg 0 0 0 1 2 0 0 0 5 8
72 Nuwerus 0 0 0 0 0 0 0 0 1 1
73 Nyanga 3 0 1 0 0 0 0 0 6 10
74 Ocean View 0 0 0 0 0 0 0 0 3 3
75 Oudtshoorn 0 0 0 0 1 0 1 0 1 3
76 Paarl 0 0 1 2 0 0 0 0 3 6
77 Paarl-East 0 0 0 0 0 0 0 0 1 1
78 Pacaltsdorp 0 0 0 0 0 0 0 0 2 2
79 Parow 0 0 0 0 1 0 0 0 7 8
80 Philadelphia 0 0 0 0 0 0 0 0 1 1
81 Philippi 0 0 0 1 2 0 1 0 6 10
82 Philippi-East 0 0 0 0 0 0 0 0 2 2
83 Piketberg 1 0 0 0 0 0 0 0 1 2
84 Pinelands 1 0 0 0 0 0 0 0 1 2
85 Plettenberg Bay 0 0 0 1 0 0 0 0 1 2
86 Porterville 0 0 0 2 0 0 0 0 1 3
87 Prince Albert 0 0 0 0 0 0 0 0 1 1
88 Ravensmead 0 0 0 2 0 0 0 0 4 6
89 Rawsonville 0 0 0 1 0 0 0 0 1 2
90 Riversdale 0 0 0 0 0 0 0 0 2 2
19
91 Riviersonderend 0 1 0 0 0 0 0 0 1 2
92 Robertson 1 0 0 0 0 0 0 0 3 4
93 Rondebosch 0 0 0 0 0 0 0 0 2 2
94 Saron 0 0 0 0 0 0 1 0 1 2
95 Sea Point 1 0 1 1 0 0 0 0 4 7
96 Somerset-West 1 1 0 0 0 0 2 0 3 7
97 Steenberg 0 0 1 0 1 0 0 0 6 8
98 Stellenbosch 0 0 1 0 0 0 0 0 2 3
99 Strand 0 0 4 0 0 0 0 0 5 9
100 Strandfontein 0 0 1 0 2 0 0 0 2 5
101 Table View 0 0 0 2 0 0 0 0 6 8
102 Thembalethu 0 0 0 0 0 0 0 0 1 1
103 Tulbagh 0 0 0 0 0 0 1 0 1 2
104 Vredenburg 0 0 0 0 0 0 0 0 1 1
105 Vredendal 1 0 0 0 0 0 0 0 0 1
106 Wellington 0 0 0 1 0 0 0 0 2 3
107 Wolseley 0 0 0 0 0 0 0 0 1 1
108 Woodstock 1 0 0 0 0 0 0 0 4 5
109 Wynberg 0 0 0 0 1 0 0 0 3 4
GRAND TOTAL 21 5 36 37 26 7 15 1 398 546
TABLE 3: NUMBER OF COMPLAINTS PER UNIT (NON-INVESTIGATION)
No Units
P
olic
e r
ela
ted
death
s
Lack o
f
com
mu
nic
atio
n
Poor
com
mu
nic
atio
n
Poor
investig
atio
n
Poor
response
Com
pla
ints
again
st
ma
nagem
ent
or
me
mb
ers
by
me
mb
ers
G
enera
l
com
pla
ints
Com
pla
ints
again
st oth
er
sta
te
Depart
me
nts
Unaccepta
ble
behavio
ur
Total
1 Metro Police Department 1 0 0 0 0
7
7
0 44
59
2 Swartland Municipal Police 0 1 0 0 0
0
3
0 9
13
3 Cape Town (Organized crime) 0 0 0 0 0
0
0
0 2
2
4 Cape Town (Dog unit) 0 0 0 0 0
0
0
0 1
1
5 Cape Town (Crime Intelligence) 0 0 0 0 0
0
0
0 2
2
6 Bellville (OCU) 1 0 0 0 0 0
0
0 0
1
7 Saldanha (Border police) 0 0 0 0 1
0
0
0 0
1
8 Radio Control 0 0 0 0 1
0
0
0 2
3
9 Organized Crime Unit 0 0 0 0 0
0
0
0 2
2
GRAND TOTAL 2 1 0 0 2
7
10
0 62
84
20
TABLE 4(a): NUMBER OF COMPLAINTS PER POLICE STATION
(NON-INVESTIGATION & INVESTIGATION) EXCLUDING THE UNITS
No. Police Station
Polic
e r
ela
ted
death
s
Polic
e a
ssis
tance
needed/
Lack o
f
com
mu
nic
atio
n
Poor
com
mu
nic
atio
n
Poor
investig
atio
n
Poor
response
Com
pla
ints
again
st
ma
nagem
ent
or
me
mb
ers
by
me
mb
ers
Genera
l com
pla
ints
Com
pla
ints
again
st oth
er
sta
te
Depart
me
nts
Unaccepta
ble
behavio
ur/
acts
of
crim
inalit
y
Total
1 Ashton 0 0 2 0 2 0 0 0 0 4
2 Athlone 0 0 0 3 3 0 1 0 11 18
3 Atlantis 0 0 4 1 3 0 1 1 9 19
4 Barrydale 0 0 0 1 0 0 0 0 1 2
5 Beaufort West 0 0 0 0 0 0 0 0 5 5
6 Belhar 0 1 0 3 0 0 0 0 3 7
7 Bellville 0 0 0 2 1 0 0 0 14 17
8 Bellville-South 0 0 1 0 0 0 0 0 3 4
9 Bishop Lavis 0 0 1 0 0 1 0 0 14 16
10 Bothasig 0 0 0 0 0 0 0 0 5 5
11 Brackenfell 0 0 3 1 0 0 0 0 4 8
12 Bredasdorp 0 0 0 2 0 1 0 0 1 4
13 Caledon 0 0 0 0 0 0 0 0 3 3
14 Camps Bay 0 0 0 0 0 0 0 0 1 1
15 Cape Town Central 0 0 2 0 1 0 2 0 11 16
16 Cape Town International Airport 0 0 0 0
0
0
0
0
3 3
17 Ceres 0 0 0 2 0
0
0
0
4 6
18 Clanwilliam 0 0 0 0 1 0 0 0 1 2
19 Claremont 0 0 0 0 0 0 0 0 6 6
20 Conville 1 0 2 0 0 0 0 1 1 5
21 Da Gamaskop 0 0 0 0 0 0 0 0 1 1
22 Darling 0 0 0 0 1 1 0 0 1 3
23 De Doorns 0 0 0 0 0 0 0 0 1 1
24 Delft 0 0 2 0 2 0 1 0 29 34
25 Diep River 0 0 0 0 1 0 0 0 2 3
26 Durbanville 0 1 2 0 0 0 0 0 2 5
27 Dysselsdorp 0 0 0 0 0 0 0 0 1 1
28 Elandsbaai 0 0 0 0 0 6 0 0 0 2
29 Elsies River 0 0 1 2 0 0 0 0 12 15
30 Fish Hoek 0 0 0 0 0 0 0 0 1 1
31 Franschhoek 0 0 0 0 0 0 1 0 2 3
32 George 0 1 1 1 1 0 0 0 5 9
33 Goodwood 0 0 0 0 0 0 0 0 5 5
34 Gordons Bay 0 0 0 0 0 0 0 0 2 2
35 Grabouw 0 0 1 1 0 0 0 0 2 4
36 Grassy Park 2 0 1 1 0 1 0 1 15 21
37 Groot-Drakenstein 1 0 0 0 2 0 0 0 0 3
38 Guguletu 0 0 3 1 1 0 0 0 10 15
39 Harare 0 0 4 2 0 0 0 0 9 15
40 Heidelberg 0 0 0 0 0 0 0 0 1 1
21
41 Hopefield 0 0 0 0 0 0 0 0 1 1
42 Hout Bay 0 0 1 0 0 0 0 0 5 6
43 Kayamnandi 0 1 0 0 1 0 0 0 0 2
44 Kensington 0 0 0 0 0 0 0 0 9 9
45 Khayelitsha 0 0 1 0 0 1 0 0 7 9
46 Kirstenhof 0 0 0 0 0 0 0 0 2 2
47 Klapmuts 0 0 0 0 0 0 0 0 3 3
48 Kleinvlei 0 0 2 5 0 0 0 0 9 16
49 Knysna 1 0 1 0 0 0 0 0 0 2
50 Kraaifontein 0 0 0 2 0 0 0 0 17 19
51 Kuils River 1 1 0 0 1 0 0 0 6 9
52 Kwanokuthula 0 0 0 0 0 0 1 0 0 1
53 Kwanonqaba 0 0 1 0 1 0 0 0 0 2
54 Laaiplek 0 0 0 0 0 0 0 0 1 1
55 Laingsburg 0 0 0 1 0 0 0 0 1 2
56 Lamberts Bay 0 0 0 0 0 0 0 0 2 2
57 Langa 0 0 0 3 0 0 0 0 3 6
58 Lansdowne 0 0 0 2 0 0 0 0 3 5
59 Lingelethu-West 1 0 2 1 0 0 0 0 6 10
60 Lwandle 0 0 0 0 0 0 0 0 2 2
61 Macassar 0 1 2 0 0 0 0 0 2 5
62 Maitland 1 0 0 0 0 0 0 0 3 4
63 Malmesbury 0 0 0 0 0 0 0 0 2 2
64 Manenberg 0 0 1 1 3 0 0 0 12 17
65 Mbekweni 0 0 2 0 0 0 0 0 2 4
66 McGregor 0 0 0 1 0 0 0 0 0 1
67 Melkbosstrand 0 0 0 0 1 0 0 0 0 1
68 Mfuleni 2 0 0 1 0 0 0 0 11 14
69 Milnerton 0 0 2 0 0 0 1 0 4 7
70 Mitchells Plain 1 0 4 4 8 1 1 0 31 50
71 Montagu 0 0 0 0 0 0 0 0 2 3
72 Moorreesburg 0 0 0 1 0 0 0 0 1 2
73 Mossel Bay 0 0 0 1 0 0 1 0 0 2
74 Mowbray 0 0 1 0 0 0 0 0 0 1
75 Muizenberg 0 0 1 2 2 0 0 0 6 11
76 Napier 0 0 0 0 2 0 0 0 0 2
77 Nelspoort 0 0 0 1 0 0 0 0 0 1
78 Nuwerus 0 0 0 0 0 0 0 0 2 2
79 Nyanga 3 0 1 0 0 0 0 0 8 12
80 Ocean View 0 0 0 1 1 0 0 0 5 7
81 Oudtshoorn 0 0 0 0 1 0 1 0 2 4
82 Paarl 0 0 3 2 0 0 0 0 4 9
83 Paarl-East 0 0 0 0 0 0 0 0 1 1
84 Pacaltsdorp 0 0 0 0 0 0 0 0 2 2
85 Parow 0 0 0 0 1 0 0 0 7 8
86 Philadelphia 0 0 0 0 0 0 0 0 1 1
87 Philippi 0 0 1 1 3 0 1 0 7 13
88 Philippi-East 0 0 0 0 0 0 0 0 2 2
89 Piketberg 1 0 0 0 0 0 0 0 1 2
22
90 Pinelands 1 0 1 0 0 0 0 0 1 3
91 Plettenberg Bay 0 0 0 1 0 0 0 0 1 2
92 Porterville 0 0 0 2 0 0 0 0 1 3
93 Prince Albert 0 0 0 0 0 0 0 0 1 1
94 Ravensmead 0 0 0 2 0 0 0 0 6 8
95 Rawsonville 0 0 0 1 0 0 0 0 1 2
96 Riebeeck-West 0 0 1 0 0 0 0 0 0 1
97 Riversdale 0 0 0 0 0 0 0 0 2 2
98 Riviersonderend 0 1 0 0 0 0 0 0 1 2
99 Robertson 1 0 0 0 0 0 0 0 3 4
100 Rondebosch 0 0 0 0 0 0 0 0 2 2
101 Saron 0 0 0 0 0 0 1 0 1 2
102 Sea Point 1 0 1 1 0 0 0 0 4 7
103 Somerset-West 1 1 0 0 0 0 2 0 3 7
104 Stanford 0 0 0 0 0 0 0 0 1 1
105 Steenberg 0 0 1 0 1 0 0 0 7 9
106 Stellenbosch 0 0 2 1 0 0 0 0 3 6
107 Strand 0 0 5 3 0 0 0 0 5 13
108 Strandfontein 0 0 1 0 2 1 0 0 3 7
109 Struisbaai 0 0 0 0 0 0 0 0 1 1
110 Suurbraak 0 0 0 0 2 0 0 0 0 2
111 Swellendam 0 0 1 1 0 0 0 0 1 3
112 Table View 0 0 0 2 1 0 0 0 6 9
113 Thembalethu 0 0 0 0 0 0 0 0 1 1
114 Tulbagh 0 0 0 0 0 0 1 0 2 3
115 Villiersdorp 0 0 0 0 0 0 0 0 2 2
116 Vredenburg 0 0 0 0 0 0 0 0 1 1
117 Vredendal 1 0 0 0 0 0 0 0 0 1
118 Wellington 0 0 0 1 0 0 0 0 3 4
119 Wolseley 0 0 0 0 0 0 0 0 1 1
120 Woodstock 1 0 1 0 0 0 0 0 4 6
121 Worcester 0 0 0 0 1 0 0 0 0 1
122 Wynberg 0 0 0 0 1 0 0 0 3 4
GRAND TOTAL 21 8 67 64 60 8 16 3 468 715
23
TABLE 4(b): NUMBER OF COMPLAINTS PER UNIT (NON-INVESTIGATION AND INVESTIGATIONS)
No Units
Polic
e r
ela
ted
death
s
Polic
e a
ssis
tance
needed/
Lack o
f
com
mu
nic
atio
n
Poor
com
mu
nic
atio
n
Poor
investig
atio
n
Poor
response
Com
pla
ints
again
st
ma
nagem
ent
or
me
mb
ers
by
me
mb
ers
Genera
l
co
mp
lain
ts
Co
mp
lain
ts
again
st o
the
r
sta
te
Dep
art
men
ts
Un
accep
tab
le
behavio
ur/
acts
of
cri
min
ality
Total
1 Metro Police Department 1 0 0 0 0
8
7
0 45
61
2 Swartland Municipal Police 0 1 0 0 0
0
3
0 9
13
3 Cape Town (Organized crime) 0 0 0 0 0
0
0
0 2
2
4 Cape Town (Dog unit) 0 0 0 0 0 0
0
0 1
1
5 Cape Town (Crime Intelligence) 0 0 0 0 0
0
0
0 2
2
6 Bellville (OCU) 1 0 0 0 0 0
0
0 0
1
7 Saldanha (Border police) 0 0 0 0 1
0
0
0 0
1
8 Radio Control 0 0 0 0 3
0
0
0 2
5
9 Organized Crime Unit 0 0 0 0 0
0
0
0
2
2
10 Provincial Head office 0 1 2 0 0 1 0 0 0 4
GRAND TOTAL 2 2 2 0 4 9 10 0 63 92