point of need training for firms developing continued core competence by diane shawe

Point Of

Need

Training

Core Competence Statement Presented by Diane Shawe M.Ed Internal copy 1 | P a g e

Contents Who is AVPT and why is Point of Need Training the best solution for your company ................................................................................................................................... 4

Lifestyle Stress Free Training ....................................................................................................................................................................................................................... 4

What is Continued Competence and when does it start? ............................................................................................................................................................................ 5

What will this mean for current CPD training Providers & Consultants? ...................................................................................................................................................... 6

How will CC be evaluated and how can organisations learn? ....................................................................................................................................................................... 7

What does this mean for an AVPT/AVANTAGE PARTNERSHIP ...................................................................................................................................................................... 8

So what do Organisations want and how do they want it? .......................................................................................................................................................................... 9

So what’s changed? .................................................................................................................................................................................................................................... 9

So why does Point of Need Training look attractive? ..................................................................................................................................................................................10

How Can We Get started ............................................................................................................................................................................................................................10

Notes .............................................................................................................................................................................................................. Error! Bookmark not defined.

A. Ethics, professionalism and judgement................................................................................................................................................................................................... 11

1. Act honestly and with integrity, in accordance with legal and regulatory requirements and the SRA Handbook and Code of Conduct, including: ............................... 11

A2. Maintain the level of competence and legal knowledge needed to practise effectively, taking into account changes in their role and/or practice context and

developments in the CC, including:......................................................................................................................................................................................................... 12

A3. Work within the limits of their competence and the supervision which they need, including: ........................................................................................................... 15

A4. Draw on a sufficient detailed knowledge and understanding of their field(s) of work and role in order to practise effectively, including: ......................................... 16

A5. Apply understanding, critical thinking and analysis to solve problems, including .............................................................................................................................. 17

B. Technical legal practice .............................................................................................................................................................................................................................. 18

B1. Obtain relevant facts ........................................................................................................................................................................................................................ 18

B2. Undertake legal research, including .................................................................................................................................................................................................. 18

http://www.cpdforlawfirms.com/


B3. Develop and advise on relevant options, strategies and solutions, including: .............................................................................................18

B4. Draft documents which are legally effective and accurately reflect the client's instructions ....................................................................... 18

B5. Undertake effective spoken and written advocacy including:............................................................................................................................................................ 18

B6. Negotiate solutions to client’s issues, including: ............................................................................................................................................................................... 18

B7. Plan, manage and progress legal cases and transactions, including ................................................................................................................................................... 19

C: Managing themselves and their own work .............................................................................................................................................................................................. 19

C1. Initiate, plan, prioritise and manage work activities and projects ...................................................................................................................................................... 19

C2. Keep, use and maintain accurate, complete and clear records, including .......................................................................................................................................... 21

C3. Apply good business practice, including ............................................................................................................................................................................................ 22

D. Working with other people ........................................................................................................................................................................................................................ 24

D1. Communicate clearly and effectively, orally and in writing, including: .............................................................................................................................................. 24

D2. Establish and maintain effective and professional relations with clients, including ........................................................................................................................... 25

D3. Establish and maintain effective and professional relations with other people, including ................................................................................................................. 25

SETUP COST AND SUBSCRIPTION COSTS ......................................................................................................................................................................................................... 28

What we supply .........................................................................................................................................................................................................................................28

eLearning Courses.................................................................................................................................................................................................................................. 29

LMS ........................................................................................................................................................................................................................................................ 29

Reporting ............................................................................................................................................................................................................................................... 29

Edit ability in Real time .......................................................................................................................................................................................................................... 29

Live Virtual Tutors ................................................................................................................................................................................................................................. 30

Classroom Workshop ............................................................................................................................................................................................................................. 30

Our Accreditations & Business models ........................................................................................................................................................................................................... 31

List of industry awards/ recognitions in last 3 years....................................................................................................................................................................................31

Which types of service model do we offer? ................................................................................................................................................................................................31

Types of e-learning content offered/created ..............................................................................................................................................................................................31



AVPT LCMS features include: .............................................................................................................................................................................32

Set up Costs ............................................................................................................................................................................................................ 32

Course Pre Loaded price plan ......................................................................................................................................................................................................................... 33

Users monthly price plan ............................................................................................................................................................................................................................... 35

Costing for Printed Branded Course Manuals for workshops and students ..................................................................................................................................................... 36

Instructors Kit ................................................................................................................................................................................................................................................ 36

Deliverables Timescale ................................................................................................................................................................................................................................... 37



Who is AVPT and why is Point of Need Training the best solution for your company

AVPT is the only UK Globally Accredited online, workshop and home study based provider of over 390 Soft Skills courses which are ready to go, customisable and can be corporately branded. We are proud to introduce our cutting edge, proprietary online Learning Management system along with some ideas that may take the headache out of setting up your Point of Need Training. It takes an awful lot of time and effort to create a training course; Designing, researching, writing, and appropriately presenting it. Especially difficult though, even more so is the time taken to create an on-line learning system to work fluently and securely with various technologies. We know this because we have done just this. What most people, employers, entrepreneurs and even some educational institutions do not have in today’s current environment is time and the necessary resources and infrastructure they need to support and achieve their overall learning objectives and continued competences. Both our online and workshop based courses are a cost effective way to deliver and up-skill a wide cross section of our society. Designed to be student (user) centric and time sensitive. We believe that online courses can save time, are easily scalable, reduced acquisition costs per person, measurable, provide a flexible virtual support system, Less paper/ink (environmentally green!) and are generally less stressful owing to their user led flexibility!

Lifestyle Stress Free Training

At our Academy we have taken out all the stress of ongoing training by offering over 390 globally accredited courses in a way that fits in with todays working

lifestyles. Once you’ve decided you want to invest in a professional development Learn model your staff can choose a study style that suits them. They can

either work through a home study manual or online with an allocated personal tutor or in the classroom for an intensive one, two or three day course.



For the past 10 years we have been consistently training time poor individuals, organisations and governments all over the world by supplying high quality soft

skills courses that are all globally accredited.

You can be confident that our fully trained and qualified tutors, who are as dedicated to your organisations Continued Competence development as you are

about landing an keeping those important contracts along with your staff who are passionate about ongoing training, excellence and aspiring to internal

promotions.

Installing a LMS Point of need Training solution for your staff, they don’t have to wait until they get home to pick up a text book and start learning, all they

need is a tablet a smart phone and an eager mind and they can log in and do a module at a time. With AVPT studying means fitting your professional

development around your work life and personal responsibilities has never been easier or more rewarding.

What is Continued Competence and when does it start?

Once (CC) comes into effect, it will create a whole new learning culture that improves standards in the legal industry. One of the marks of the

profession is to be well informed and highly knowledgeable about the issues affecting clients, as well as up-to-date on new working methods and skills.

1. Analytical ability

2. Attention to detail

3. Logical reasoning 4. Persuasiveness

5. Sound judgment

6. Writing ability (optional for some)



What will this mean for current CPD training Providers & Consultants?

Out with the Old in with the new but who is going to be ready at the ‘Start Line’ with all the right tools to assist with the new Continued Competences?

Speed of Implementation and adaption to change will confirm who gets the lion share of the Small and Medium firms who will need collaborative

support to deliver ‘blended learning’ with a whole new range of CC courses using technology to help with scale.

However, the new skill set or competencies, as proposed in the SRA’s Draft Competence Statement aims to define the standards needed to enter and

remain in the profession; they comprise the following:1

1. Ethics, professionalism and judgment;

2. Technical legal practice; 3. Managing yourself and your work;

4. Working with other people.

The competence statement is also conducive of most firms aim to open up new pathways into the profession, by focusing on the standards expected at

the point of qualification, rather than the route by which they are acquired.

That said, in order to meet these new core competencies, organisations will be required to undergo a process of self-reflection through a high-level

learning needs analysis to identify their own learning gaps; as well as identify gaps specific to those needed by the firm they work with. Activities can

then be planned to address the learning needs of both the individual and the organisation.

Ideally, this process will be recorded and accompanied by an evaluation of the success of the learning completed. Ultimately, organisations will be

required to make an annual declaration that they have considered and taken action to address their learning needs.



How will CC be evaluated and how can organisations learn?

Interestingly enough, learning can be carried out in a wide variety of ways. Mentoring programmes and supervision may also play a part in learning and it will be possible to undertake training flexibly and in chunked bite sizes. For example reading a magazine article or listening to a 10-minute podcast

could provide evidence such evidence but individual firms will largely need to decide the structure they will implement to facilitate individuals’

assessment of their own learning. The key here to note is that there is a massive shift from an hours-based learning structure and a more competence

‘modular’ approach.

All organisations should be able to “undertake competently” core activities such as ethical behaviour, technical skills (drafting, negotiating,

researching), management of work (planning, prioritising, record keeping) and working and communicating with other people.



What does this mean for an AVPT/AVANTAGE PARTNERSHIP?

AVPT’s research indicates that in order to support Small and Medium sized firms practise CC competently, effectively and competitively, it

would seem that organisations should have continued access to developing the following skills set in addition to their transactional skills:

1. Collaboration skills. This isn’t just about “working well in a team2 essentially as that is. This is about the ability to function in a multi-party environment such that the process and outcome transcend the collective contribution – the whole surpasses the sum of the

parts. Organisations who collaborate well possess the ability to identify and bring out the best other have to offer.

2. Emotional intelligence. It is no longer viable for Organisations to place themselves in the ‘I’m the solicitor, I’m the authority, I’ve

been practicing for years, I know what I’m doing box’. Clients don’t respond well to this type of callous attitude but instead welcome

genuine empathy, engagement, respect, understanding and down to earth communication.

3. Financial literacy. This has been a widespread issue. It is not an acceptable excuse for Organisations to remain clueless about

running a business, working with statistics and even explaining the rationale behind their fees. Financial literacy is now essential.

4. Project management. Zero skills in Project management has resulted in problems with managing a business, planning, organizing, managing resources and people to successfully complete specific objectives within the restriction of time, costs, quality and scope of

projects. It appears that Organisations remain unwilling to organise themselves ahead of schedule and it’s no surprise that the only

recourse they have when things fall short is a person named ‘blame someone else’. It is also one of the biggest causes of stress.

5. Technological affinity. It is no longer ‘charming’ to be IT incompetent. Just because organisations practice CC it does not make the proficiency in technological any less important and that is by far more important. Organisations must be able to effectively and

efficiently use e-mail, the Internet, and text messaging and indeed social media otherwise they will get left behind.

6. Time management. Many Organisations suffer from burn out as their work is extremely demanding. Still, their practice can be

made that much more efficient with the tools to manage and prioritise their workload.



So what do Organisations want and how do they want it?

Firstly I think the majority of them want to stay in business and find new clients.

They want to have a sustainable client base

They want to stay sane and see a return on their personal investment which is their time

They want to comply with the continued competence as efficiently as possible to enhance their offering amongst the growing competition.

So what’s changed?

The argument is that Organisations will always be operating under heavy time constraints and the tendency was for them to leave the completion of

their requisite CPD hours to the very last minute in October, where there would be a huge rush to rack up 16 hours by any means necessary.

However the market in which they have been use to operating in is changing beyond all recognition. The entrance of retailers, banks and insurers

into the market will introduce consumers to new models of legal service delivery; multiple service levels, legal packages, efficient customer service

and greater accessibility. This has served as a catalyst for change amongst traditional CC firms and as especially required smaller practices to

become innovative in order to compete. Real innovation, and affording firms the opportunity to build better relationships with clients, generate new

revenue streams, and tap into latent markets.

Any practice which is more and more out of step with the modern lifestyle will find that a large segment of today’s consumers of legal services are

part of an ‘internet generation’ which is highly receptive to new methods of online delivery. Research conducted by YouGov, revealed that 56% of

consumers expect good CC firms to give customers the ability to use their services online in the next couple of years.



So why does Point of Need Training look attractive?

What makes studying with AVPT’s model so attractive is that organisations can spread meeting their competency requirements over the

course of a given year at their leisure. As courses are mLearning friendly, users can access courses anywhere, anytime where there is an internet

connection whilst being fully supported by a real live Virtual Tutor - that means while on the go, to and from work, before and after meetings, in

the coffee shop, in the evenings after the kids have gone to bed – anytime there is a few of minutes to spare. The reason they can achieve this is

because the platform is also built on the ‘Chunked Learning by doing mythology. The users work is continually saved and the reporting/feedback

system details ongoing progression. On completion the firm and the user are provided with solid evidence of having met any given competency.

There is absolutely no more pressure to be time bound to meet learning needs, organisations can take an incredibly relaxed approach to learning

and that’s the beauty of AVPT’s online learning System.

How Can We Get started

Get all the relevant documents agreed and signed, agree on courses to start with, agree on the monthly budget to get things going and stage how we

want to persue the following.

Online – Select group of courses we want to start with, we can even introduce courses that are not their and focus on getting them all

individually branded, updated and loaded into it’s own LMS delivery system. There is a cost associated with this and time has to be allocated.

Workshop – Manuals can also be prepared for any workshop delivery. There is a cost associated with this along with planning.

Home Study – We can look at this also, but basically self study manuals can also be designed, student completes at home and sends back to

the centre for evaluation.

The table below details how AVPT’s courses can assist with meeting the four main competencies identified by the SRA.



Matching AVPT’s Soft Skills Courses with Core Competence Requirements

A. Ethics, professionalism and judgement

1. Act honestly and with integrity, in accordance with legal and regulatory requirements Code of Conduct, including:

34 Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck

in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

91 Diversity Training - Celebrating Diversity in the Workplace

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all

the other components that make an individual unique. Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees

together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the

global talent pool.

395 Managing & Working across Cultures

35 Business Etiquette -

Gaining That Extra Edge

In today’s world, business demands more than keeping your nose to the

grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if

you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this

workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.



89 Dialogue techniques

for dealing with guest complaints

90 Disability Awareness

- Working with People with Disabilities

People with disabilities represent a significant and largely underutilized

resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with

disabilities. This two-day workshop will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace

91 Diversity Training -

Celebrating Diversity in the Workplace

In the past ten years, the workforce has changed dramatically. More than ever,

a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. In order for your

workplace to succeed, your employees must be able to appreciate and celebrate those differences.

A2. Maintain the level of competence and legal knowledge needed to practise effectively, taking into account changes in their role and/or practice context and developments in the CC, including:

41 Change Management

- Change and How to Deal With It

Managers traditionally have had the task of contributing to the effectiveness of

their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change

are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance

334 Secret of Change

Management

In today's world, change is inevitable and often difficult to deal with. During this

one-day course, you will learn how to implement, manage, and cope with change.

112 Getting Stuff Done - Personal Development Boot

Camp

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all

answer. You must build a solution that works for you. Over the course of this two-day workshop, we will explore various time

management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you

can start regaining control of your life!



33 Bullying in the Workplace

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and CCs dealing with it are far less prevalent.

This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers?

400 Workplace Wellness

396 Working Smarter - Using Technology to

your Advantage

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out

on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or

we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets

78 Creating workplace Wellness Program

Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a

savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle

55 Conflict Resolution -

Getting Along In The Workplace

All of us experience conflict. We argue with our spouses, disagree with our

friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent

conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline,

and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit

25 Branding: Creating

and Managing Your Corporate Brand

Your brand is the vehicle that propels your product or service into your

customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to.

This two-day course will get you started on the road to creating a perfect brand.



150 Managing your

Wellbeing & Stress in the Workplace

Stress seems like an inevitable part of life. The demands of work, home, and

society can place a lot of stress on just about anyone. This one-day workshop will help you identify your personal stressors and will explore some ways to manage and prevent stress.

148 Managing Pressure and Maintaining

Balance

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are

essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also

learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead

145 CRM Introduction As with many significant undertakings, undergoing a CRM review (even simply

considering its implementation) requires learners to analyze technical and complicated systems. This one-day workshop sorts through a myriad of information and brings you the basics you need to make a decision about the

need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking

84 Customer Service Training - Managing Customer Service

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer

service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge

26 Budgets and Managing Money

397 Workplace

Ergonomics: Injury Prevention Through Ergonomics

The human body is a fragile system, and we put many demands on it every day.

Activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on our bodies. In this course, will help you learn how to make your

environment as ergonomic as possible.

18 Anti Corruption & Bribery

96 Emotional Intelligence (One Day)

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and

professional success. IQ will get you in the door, but it is your EQ, your ability to



connect with others and manage the emotions of yourself and others, that will

determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were

great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they

do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This one-day course will give you the EQ edge.

327 Public Speaking - Speaking Under

Pressure

Speaking under pressure, or thinking on your feet, is based on being able to quickly organize your thoughts and ideas, and then being able to convey them

meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations

352 The ABCs of

Supervising Others

Designed to help you overcome many of the supervisory problems you will

encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

A3. Work within the limits of their competence and the supervision which they need, including:

95 Effective Planning

and Scheduling

As project managers and leads, we all know how difficult it can be to accurately

determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This two-day workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide

the factors and fundamental elements that you should consider and address when creating any type of schedule.

112 Getting Stuff Done - Personal

Development Boot Camp

42 Coaching and

Leadership Skills

Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell?

Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how



and when to coach is an essential skill that can benefit both you and your

organization

43 Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based

on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is

needed.

139 Leadership Skills for Supervisors - Communication,

Coaching, and Conflict

Supervisors represent an important force in the North American economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor

or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.

A4. Draw on a sufficient detailed knowledge and understanding of their field(s) of work and role in order to practise effectively, including:

50 Conducting Accurate

Internet Research

As the Internet grows, it becomes more challenging to find the correct

information from a reliable source in a timely manner. As research expert Gary Price puts it, “The haystack is growing and finding the needles takes more time and requires greater skill.”

This course will teach students how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, and

staying organized. Students will also learn how to think critically and find the best sources for their Internet search.

140 Lean Process

Improvement

Learn how to implement Lean process improvement tools in your workplace.

The first day will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second day will give participants tools to

perform continuous improvement in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods



331 Research Skills

A5. Apply understanding, critical thinking and analysis to solve problems, including

81 Critical Thinking In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to

believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through

problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world

317 Problem Solving &

Decision Making

As an individual, facts and knowledge can only go so far. Solving tough

problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it.

318 Process

Improvement with Gap Analysis

332 Risk Management Risk management has long been a key part of project management, but in recent years, it has become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can

not only reduce the negative impact of crises; it can provide real benefits and cost savings.

403 Writing Reports and Proposals

It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you

need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. Having a method to prepare these documents will help you be as efficient as possible

with the task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles.

396 Working Smarter - Using Technology to your Advantage

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where

we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes



caused by too many gadgets. This two-day workshop will show you how to

leverage technology to work smarter, not harder.

B. Technical legal practice

B1. Obtain relevant facts,

331 Active Listening Communication skills are at the heart of everything we do each day, whether at

home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

This one-day workshop will help participants develop and practice their active listening skills.

B2. Undertake legal research, including

344 Conducting Accurate Internet Research

338 Research Skills

B3. Develop and advise on relevant options, strategies and solutions, including:

140 Strategic Planning If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from

getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful

way that people can relate to.

B4. Draft documents which are legally effective and accurately reflect the client's instructions including

403 Self-Leadership Already presented

401 Lean Process Improvement

Already presented

39 Writing Reports and

Proposals

Already presented

B5. Undertake effective spoken and written advocacy including:

326 Writing a Business Plan

Already presented

B6. Negotiate solutions to client’s issues, including:

65 Business Writing That Works

Already presented

298 Public Speaking -

Presentation Survival School

Already presented



B7. Plan, manage and progress legal cases and transactions, including

344 Core Negotiation

Skills

Negotiation is a key skill that, when mastered, can enhance communications

and provide better results from communication. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to

create sustainable agreements.

95 Negotiating for

Results

People who can master the art of negotiation find they can save time, save

money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two day workshop will provide you with a basic comfort level to negotiate with both internal and external clients.

This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

95 Strategic Planning

C: Managing themselves and their own work

C1. Initiate, plan, prioritise and manage work activities and projects to ensure that they are completed efficiently, on time and to an appropriate standard, both in relation to their own work and work that they lead or supervise, including:

62 The Minute Taker No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings

are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then

the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how

can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information

needed.

321 Effective Planning and Scheduling

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us

on a regular basis. This two-day workshop will not disclose the secret of



creating an accurate schedule, because there isn’t one. However, it will provide

the factors and fundamental elements that you should consider and address when creating any type of schedule.

Participants should complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

322 Core Essentials - MS Project 2013

323 Project Management

Fundamentals

Project management isn’t just for construction engineers and military logistics

experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time. This workshop is not intended

to take you from a supervisory or administrative position to that of a project manager. However, this one-day workshop will familiarize you with the most common terms and the most current thinking about projects.

330 Project Management

Techniques Effectiveness

Have you ever had to take on one of the following tasks?

• Planning a party • Building a shed • Preparing an annual report

• Developing a new product These could all be projects! Managing projects successfully is a key skill for

success. This one-day course will teach you how to manage each phase of a project: conceptual, planning, execution, and termination.

14 Project Management Training - Understanding

Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job

done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, these three days will familiarize you with the most common

terms and the most current thinking about projects.

139 Purchasing &

Procurement Basis

Purchasing and procurement functions are about much more than bringing

goods and services into an organization. They are the foundation of strong,



collaborative relationships with suppliers. Since many companies source

products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized

as an integral part of cost control within the organization

355 Advanced Project Management

Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong,

collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the

job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization

352 Leadership Skills for

Supervisors - Communication, Coaching, and

Conflict

Purchasing and procurement functions are about much more than bringing

goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement

manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization

345 The Professional Supervisor

Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong,

collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the

job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization

346 The ABCs of

Supervising Others

148 Stress Relief & Stress Reduction

Stress seems like an inevitable part of life. The demands of work, home, and society can place a lot of stress on just about anyone. This one-day workshop

will help you identify your personal stressors and will explore some ways to manage and prevent stress.

C2. Keep, use and maintain accurate, complete and clear records, including:

138 Stress Management Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with

the demands of home, have become too much to handle. This one-day workshop



explores the causes of such stress, and suggests general and specific stress

management strategies that people can use every day.

C3. Apply good business practice, including

26 Managing Pressure

and Maintaining Balance

When things are extremely busy at work and you have your hands full with

many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the

benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead

39 Knowledge Management Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source

products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized

as an integral part of cost control within the organization

18 Budgets and Managing Money Purchasing and procurement functions are about much more than bringing

goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement

manager needs strong capabilities. These skills cannot just be learned on the job: they need to be taught. As well, the value of procurement is now recognized as an integral part of cost control within the organization

Business Writing That Works For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.

We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we

go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This

two-day workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and

share solutions with others in the workshop.



Anti Corruption & Bribery (Doing business with Bribery)

Bribery is a two-way transaction – it requires both a bribe- payer and a bribe-taker. That is why so much emphasis is placed on stopping people and companies paying bribes, even if they appear relatively small. If you cut off the

supply-side of bribery, you can start to solve the problem of corruption

407 Knowledge Management Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes

with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to

use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our

businesses

403 Writing Reports and Proposals

131-134 Intuit QuickBooks 2008 - Advanced

37 Business Process Management

333 Safety in the workplace Understand the difference between a safety program and a safety culture

Identify resources to help them understand the regulations in your area Launch a safety committee Identify hazards and reduce them

Implement hiring measures that can improve safety Begin creating a safety training program Identify groups particularly at risk for injury and how to protect them

Help their organization write, implement, and review a safety plan Respond to incidents and near misses Perform basic accident investigation and documentation



D. Working with other people

D1. Communicate clearly and effectively, orally and in writing, including:

44 Communication Strategies Designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and

being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.

Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image

45 Communications for Small Business Owners

This course is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and

being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.

Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

54 Conflict Resolution - Dealing With Difficult People

Assess your own contribution to the problem. What might you have been doing

to cause this employee to feel that they have to check everything with you? Ask yourself the following questions:

55 Conflict Resolution - Getting Along In The Workplace Primer

There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly

89 Dialogue techniques for dealing with guest complaints

96 Emotional Intelligence (One Day)

114 Giving Effective Feedback This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else,

there are ways that it can be structured to be effective and lasting.



This course will help participants learn why the way we deliver is feedback is

important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

D2. Establish and maintain effective and professional relations with clients, including

123 Influence and Persuasion When we talk about influence and persuasion, we often talk about marketing

and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose

the best place for lunch, there is often influencing taking place

149 Marketing for Small Practices Marketing is about getting your business known and building your position within the marketplace. Small businesses don’t always have a big budget for

marketing, so they have to do things a little differently than big business in order to grow their presence, increase results, and meet business goals. This two-day workshop will help small business owners and managers develop their

marketing message, create a marketing plan, and apply the right strategies

25 Branding: Creating and Managing Your Corporate Brand

Your brand is the vehicle that propels your product or service into your

customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to.

This two-day course will get you started on the road to creating a perfect brand.

82 CRM - An Introduction to Customer Relationship Management

83 Customer Service Training - Critical Elements of Customer Service

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you

have individual and organizational goals to strive for?

84 Customer Service Training - Managing Customer Service

D3. Establish and maintain effective and professional relations with other people, including:

144 Managing Across Cultures Our culture defines many aspects of how we think, feel, and act. It can be

challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building

teams, promoting multiculturalism in the organization, and leveraging the global talent pool.



28 Building a Consulting Business Today’s business environment isn’t focused on 9-to-5, lifelong, static positions

like it was decades ago. Our world is constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift, consultants have more opportunities than ever before

30 Building Better Teams Teams have become a principle building block of successful organizations. This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the

elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team.

32 Building Your Self Esteem and Assertiveness Skills

Building your self-esteem is essential for confidence and success, and it all

begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. During this one-day workshop you will discover some

simple techniques that dramatically change how you feel about yourself. You will learn how to recognize the importance of learning self-acceptance and nurturing your sense of self.

36 Business Leadership - Becoming Management Material

Tools for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get

extraordinary things done

43 Coaching and Mentoring

65 Core Negotiation Skills Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This one-day course will teach

participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.

139 Leadership Skills for Supervisors - Communication, Coaching, and Conflict

Already presented

299 Networking for Success Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These

achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting



and introducing people to one another. In this two-day course, you’ll learn the

essential ingredients for business networking, including in-person, people-centered connections and online spaces such as LinkedIn.

350 Team Building - Developing High Performance Teams

Your success as a manager can often depend on how well your team operates.

How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If

you want to develop your team leadership skills and unleash the talent of your individual team members

86 Developing your Executive Presence Some people immediately command attention and respect when they walk into a

room. Do you have that kind of presence? If not, is it something that you would like to develop? This one-day workshop will help you do just that by building your credibility, improving your personal appearance, honing your networking

skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills



SETUP COST AND SUBSCRIPTION COSTS



What we supply

We specialise in resourcing short courses via a pre-populated LMS solution for Point of Need Training via mobile devices which covers the following segments.

We also supply branded printed course material for seminars and workshop facilitated courses.

eLearning Courses

over 320 ready-made courses each course is customisable ideal for blended learning high quality proven to be effective ready to use All globally accredited

LMS

Single or multi LMS portal access mLearning friendly easily import users manage courses and users completely web-based Google translate compliance upload and build new course facilities e-Learning modules Embedded video Discussion boards Skype sessions Webinars Fully hosted and supported by AVPT IT

Partners

Reporting

see users progress verify completed courses export reports to Excel create custom fields Feedback fora, blogs, wikis, etc Online assessments

Edit ability in Real time

SCORM compliant edit content in real-time create new pages organise courses by region, sector,

department clone & integrate courses build bespoke tests forms



Live Virtual Tutors

Support students online Facilitate workshops All globally trained in multimedia

eLearning platform VTF can work cross culturally and

globally Workbooks Personal learning plan / log Podcasts Pre-course learning Refresher sessions

Classroom Workshop

All course materials prepared to high standard

Tutor manuals Students workbook Pre and Post Assessments Tutor powerpoints to assist Course overview Courses can be white labelled VTF trained and qualified can facilitate

workshop anywhere



Our Accreditations & Business models

List of industry awards/

recognitions in last 3 years IAO SRA

BSI IoSCM In progress@ iLm, CPD and BAC

Which types of service

model

do we offer?

LMS course resourcing solution (White Label or shared)

Collaborative Partnerships (Multi or single user portals)

B2B B2C B2O B2SE

Referral Portal Link

Direct users

Types of e-learning content

offered/created (e.g. video, interaction presentations, animations, quizzes, e-books/digital reading materials, podcasts, immersive simulations, virtual labs)

Deliver multiple accredited short soft skills courses to a wide audience throughout the UK

· Update in real time any course material

· Supply a branded or white label course portal Hub

· Upload and integrate new course content

· Upload support training media such as video, power-point, graphs and audio

· Because our solution is written in HTML users can use Google translate to read there course material in their native language

· Generate new courses in a matter of weeks

· We have a fully interactive assessment built in to report on students’ progress and achievements

· Students, Tutors and management can log in from any browsers or mobile device.

· Adding new students for training can be achieved simply by activating a valid email address, password and photo.

Production model All of our courses are currently prepared and available. They can be modified in real time using our course creation module.



Pricing Model

AVPT LCMS features include:

Option to select and profit from other providers

through the General course Pool

White labeled interface with your logo and colors

Control and manage content for multiple clients

Full range of reporting on trainees

APIs include "Single Sign On" for users

Ability to create multiple branded Education

Portals

Choice of payment gateways

Separate E-Commerce site

Create Vouchers/coupons

Ability to accredit Continuing Education Courses

Option to split a % of payment between your

Organisation and the Author

Option to share content with other selected "Partner" Organisations

Provide Virtual Tutors for each student

Downlaodable course

Set up Costs.

LMS Multi portal pre populated branded solution. (Solution to sell to other clients)

Ref: LMSMP01

£15,000.00 + vat

Payment options

3 = payments over3 months

LMS Single portal pre populated branded solution (Solution for your company only)

Ref: LMSSP02

£8,000.00 + vat

Payment options

3 = payments over 3 months

LMS Multi portal pre populated co-branded solution (Solution to sell to membership organisations)

Ref: LMSCBP03

£6,000 + vat

Payment options


LMS Single pre populated unbranded solution (Solution to

supply own membership organisation)

Ref: LMSUBP04

£3,000 + vat

Payment options

2=payments over 2 months

Starter LMS Single Portal up to 5 courses co-branded (Solution for small startup. 5 courses 6 users no

extensions)

Ref: LMSS5CB05

£1,500.00 + vat

Payment option


Referral Branded portal

Ref: LMSRBP06

£500.00 + vat



PTNA monthly price plan

Select the total monthly users you want to have access to drawing down a

Personal Training Needs Analysis Report

General Overview Short PTNA Analysis

15 uses 25 users 50 users 75 users 100 users 150 users 200 users 250 users

Users 15 25 50 75 100 150 200 250

Unit Price £64 £54 £48 £44 £42 £40 £38 £36

Cost per mth £960 £1350 £2400 £3300 £4200 £6000 £7600 £9000

Full PTNA Analysis Report


Users 15 25 50 75 100 150 200 250

Unit Price £120 £110 £99 £90 £87 £84 £78 £69

Cost per mth £1800 £2750 £4950 £6750 £8700 £12600 £15600 £17250



Course Pre Loaded price plan

Description

5

courses 15

courses

25

courses

50

courses

100

courses

120

courses

monthly

pymt

mthly

pymt

mthly

pymt

mthly

pymt

mthly

pymt

mthly

pymt

White label multi LMS populated

branded courses 185 310 562 780 840

White labelled single LMS

populated branded courses 185 292 542 750 800

LMS multi populated non branded 170 190 320 430 540

LMS single populated non branded 99 180 300 400 540

LMS single portal co-branded up to

5 courses starter 6 users 200 0 0 0 0 0

white labelled referral portal



Users monthly price plan


Users 15 25 50 75 100 150 200 250

Price per52 50 48 44 42 40 38 36

780 1250 2400 3300 4200 6000 7600 9000

300 users 500 users 750 users 1000 users 1500 users 2000 users 2500 users 3000 users

Users 300 500 750 1000 15000 2000 2500 3000

Price per 34 32 30 28 26 24 22 20

10200 16000 22500 28000 390000 48000 55000 60000



Costing for Printed Branded Course Manuals for workshops and students

15 units 25 units 50 units 75 units 100 units 150 units 200 units 250 units

15 25 50 75 100 150 200 250 Users

25 24 23 20 15 13 12 10 Unit

Price

375 600 1150 1500 1500 1950 2400 2500

These are branded course manuals that the student work from and keep. We do not supply course manuals electronically unless in PDF format.

Instructors Kit

Foundation and Intermediate Instructors Kit

1 Copy of Instructors Manual, Pre assignment, Pre test, Post test, Action plan, Certificate of Completion, Course Evaluation and Powerpoint

Presentation £250.00 + vat

Advance and Expert Instructors Kit

1 Copy of Instructors Manual, Pre assignment, Pre test, Post test, Action plan, Certificate of Completion, Course Evaluation and Powerpoint Presentation £350.00 + vat



Deliverables Timescale

Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 Wk 6 Wk 7 Wk 8 Wk 9 Prepare LMS system

Brand courses for populating LMS & Classroom

Snag, test and launch LMS

Ready for commercial use

Next Step

We can arrange to meet to discuss the type of courses you want to deliver, present a demo of the LMS solution and set up any agreements to start the process.



Diane Shawe CEO

“The only thing worse than

training people and having

them leave, is not training

them and having them

stay”

The Broadgte Tower

12th Floor

20 Primrose Street

London

Ec2A 2EW

Tel: 0203 551 2621


point of need training for firms developing continued core competence by diane shawe

Documents