pms
TRANSCRIPT
PROPERTY MANAGEMENT SYSTEM
PREPARED BY:SHANTIMANI SATHWARA
LECTURER, PCTE
TECHNOLOGY IN FRONT OFFICE
Technology being the vital part in every sector, plays an important role in Hotel industry too.
Hotel industry has become technology savvy to meet the needs of guest and hotel employee peers. The most commonly used technology systems in hotels are PMS (Property Management System) and CRS (Central Reservation System).
WHAT IS PROPERTY MANAGEMENT SYSTEM?
• PROPERTY MANAGEMENT SYSTEM IS A GENERIC TERM USED TO DESCRIBE APPLICATIONS OF COMPUTER HARDWRE AND SOFTWARE USED TO MANAGE A HOTEL.
Property Management System
Property Management System
NEEDS ANALYSIS FOR A PROPERTY MANAGEMENT SYSTEM IN A HOTEL
• TO EASE TELEPHONE SYSTEM• THE AVAILABILITY OF ROOMS • TO EASE RESERVATION PROCESSING• THE DAILY OCCUPANCY STATUS• TO EASE CHECK-IN & CHECK-OUT PROCEDURES• GUEST PROFILE MAINTENANCE• MAINTAIN CORPORATE/TRAVEL AGENTS RATES• FRONT OFFICE CASHIER TO MAINTAIN GUEST ACCOUNTS • COMPLAINT MONITORING• TO EASE NIGHT AUDIT PROCESS• F&B DEPARTMENT TO MAINTAIN F&B REPORTS FOR GUEST CHARGES.• ENGINEERING DEPARTMENT TO MONITOR ENERGY USE IN GUEST
ROOMS.• HUMAN RESOURCE DEPARTMENT TO MAINTAIN PERSONNEL FILES.
PMS COMPONENT
• GROWTH AND FLEXIBILITY• USER FRIENDLINESS• OPERATING SYSTEM• MULTI-USER• REPORT GENERATOR• STABILITY
COMMON SOFTWARE OPTIONS IN A PMS:
FRONT DESK• CHECK-IN• ROOM STATUS• POSTINGS TO GUEST ACCOUNTS• GUEST CREDIT AUDIT• ADVANCE DEPOSITS• CASHIER
RESERVATION• ROOMS AVALABILITY• YIELD MANAGEMENT
COMMON SOFTWARE OPTIONS IN A PMS:
NIGHT AUDIT• ROOM AND TAX POSTINGS• VARIOUS OPERATIONAL REPORTS
MARKETING AND SALES• CLIENT FILE • TRAVEL AGENT• DIRECT MAIL • MEETING ROOM INFORMATION• GUEST HISTORY
COMMON SOFTWARE OPTIONS IN A PMS:
HOUSE KEEPING• ROOM STATUS• LOST AND FOUND• LAUNDRY CHARGES
MAINTENANCE• WORK ORDERS
HUMAN RESOURCES MANAGEMENT• PERSONNEL FILE• TIME AND ATTENDANCE
COMMON SOFTWARE OPTIONS IN A PMS:
FOOD & BEVERAGE• POINT-OF-SALE• MENU PROFITABILITY• INVENTORY• RECEIPES
ACCOUNTING• ACCOUNTS PAYABLE ACCOUNTS RECEIVEABLE• GENERAL LEDGER• PROFIT & LOSS ACCOUNTS• PAYROLL• BALANCE SHEET
COMMON SOFTWARE OPTIONS IN A PMS:
CALL ACCOUNTING• GUEST INFORMATION• PHONE CALL POSTING
SECURITY • FIRE SAFETY RECORDS• EMPLOYEE AND GUEST MOVEMENTS RECORD