PMO Symposium

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE INTRODUCTION

As Program Management Offices (PMOs) continue to grow in an expanded

role, it is increasingly more important that the integration of planning,

strategy, and resource allocation continues to improve so the organization can

remain competitive. Synchronizing the delivery of a portfolio of projects and

coordinating ongoing activities across various programs that are consistent

with the business needs is highly valuable to an organization. The PMO

provides the construct that enables resource sharing, risk management, and

budget control required to achieve the greatest value. ASSYST’s managed

services for the PMO is an innovative collaborative program management

solution which reduces the risk of running strategic sourcing programs, as

well as transformation and modernization initiatives. ASSYST’s managed

services provides the visibility required by teams and stakeholders. It allows

executives to focus on the outcomes with assurance that schedules are

being achieved and the return on investment (ROI) is maximized.

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TABLE OF CONTENTS

Contents

Project Portfolio Management 5

Governance 6

Requirements Management 9

Information Technology Service Management 10

Process Management 13

Configuration Management and Change Control 14

Software Quality Assurance 17

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“By eliminating roles that were not necessary, we have been able to save millions of dollars.”

— K. Beaudouin, Program Manager, Project Management Office (PMO), CareFirst

PROJECT PORTFOLIO MANAGEMENTIlluminationthatImprovesHumanReason

Service ExperienceImproving project management capabilities enriches ideation, decision making and increases project success

rates.ASSYSTimplementssolutionsthatimproveanorganization’sabilitytomanageprojects.OurProjectPortfolio

Management(PPM)solutionsprovideclientswithassurancethattheirprojectsareachievingthestrategic objectives.

Ourimplementationsilluminatetheprojectsintheportfoliothatareyieldingthegreatestreturn.Thesolutionswe

implementprovidetimelyvisibilityofprojectsexperiencingduressthatneedcarefulmonitoringandcontrol.

Accomplishments and BenefitsOurimplementationsarerecognizedandreferencedatindustrytradeshowsandthecompanyconsistentlyreceives

annualawardsofserviceexcellence.ASSYSThassuccessfullyimplementedPPMsolutionsforthehealthcaresector

savingmillionsofdollarsbyimprovingresourceallocation,facilitatingtransparency,improvingcommunications,

andestablishingmeasuresofaccountability.Aschangesoccurinthehealthcaresector,weexploreinnovativeways

tobetterutilizetechnologyforimprovingthePPMprocess.

Customer Profile

Healthcare // CAREFIRST BLUECROSS BLUESHIELD

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GOVERNANCEAligningtheITInvestmenttotheBusinessObjectives

Service ExperienceAligninginformationtechnology(IT)tothebusinessobjectivesproducesagreaterROI.Usingadvancedtools

and technologies to monitor and evaluate projects reduces investment risk. Our solutions enable clients to

reviewnew investment ideas,accelerateplanningactivities,bettermitigate risk,andgovern theportfolioof

projects.OurservicesprovidethevisibilityrequiredtoknowhowITinvestmentsaresupportingtheorganization’s

businessstrategy.

Accomplishments and BenefitsASSYSTprovidesexpertcapabilitiesthathelporganizationsimplementanITGovernanceFramework.Oursolutions

areusedtodeterminewhichprojectsandoperationalunitsaredeliveringthebenefitsoriginallypromisedtothe

organization. Our implementation of best practices for Governance maximizes the value of IT investments, and

providesvisibility intohow IT issupporting thestrategicplan.ASSYSTproducesresults thatassertively identify

and mitigate major program risks. ASSYST provides timely dissemination of performance metrics through the

implementationofdashboards,balancescorecardsandearnedvaluemeasurements.ASSYSTsupportsthefederal

governmentintailoringCOBITITGovernanceFrameworkusingstatistical,accountingandbusinessintelligence

toolsandtechnology.

Customer Profile

Homeland Security // UNITED STATES COAST GUARD

“The quality of workmanship exceeded expectations of all involved, and were extremely qualified in use of all Coast Guard software, tools and technology in support of our IT Governance initiative.”

— L. Davis, Contracting Officer, United States Coast Guard

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REQUIREMENTS MANAGEMENTVisualizationoftheConceptualBlueprint

Service ExperienceElicitingtheusercommunitytodevelopacomprehensivesetofrequirementsisessentialtoimprovingbusiness

systems. Verifying and validating requirements provides assurance that the right system is built the right way.

ASSYSTprovidesexpertcapabilitiesinmanaging,verifyingandvalidatingrequirementsforclients.Ourapproach

involvescreatingvisuallyaccurateblueprints,documentingrequirementsandperformingrequirementstraceability.

Throughcollaboration,ASSYSTproducesrequirementsdocuments,usecases,businessprocesses,andfunctional

testcases.Usingadvancedtechnologiesourexpertsprepareuserinterface(UI)mockups,storyboards,graphical

representations,andrequirementsvisualizationmodels.

Accomplishments and BenefitsASSYSTprovidesservicesthatenablebusinessownerstobettercollaborate,communicateandvisualizesystem

requirements using leading edge technology and innovative approaches. Our experience supporting County

government involves identifying and documenting the business requirements, developing use cases and user

requirements, and developing the software and system requirements. Using requirements visualization tools

allows the users to interact with the application early in the process, collaborating more effectively on actual

businessneeds.Thisleadstodramaticallylowerreworkandcostassociatedwithchangeorders.ASSYSTprovides

fullyfunctionalUIvisualizationsthataretestable.ASSYSTprovidesexpertisemanagingrequirementsspecificto

regulatorycomplianceandpolicychanges.

Customer Profile

Local Government // MONTGOMERY COUNTY GOVERNMENT

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INFORMATION TECHNOLOGY SERVICE MANAGEMENTMonitor,Evaluate,Control,andMeasure

Service ExperienceProviding customer centric IT services requires discipline. The Information Technology Service Management

(ITSM)frameworkprovidestheneededstructuretodevelopthatdiscipline.ASSYSTprovidesexpertiseinareas

that includedefiningtheserviceportfolio,establishingtheservicecatalog,determiningtheserviceavailability

needsandgaps,establishingknowledgemanagementpractices,performingincidentmanagementandspecifying

servicelevelrequirements.

Accomplishments and BenefitsASSYST has successfully implemented ITSM solutions for the transportation and healthcare sectors that

improveserviceprovisioning,promotesknowledgetransferandimprovesthechangemanagementprocess.Our

implementation of Information Technology Infrastructure (ITIL) standards for the transportation sector required

integrating centralized processes, establishing performance indicators, improving capability and improving

efficiency.ASSYSTproducedresults thatdecreasedvariancesbetweenestimatedandactual resourcecost,and

improvedvisibilityofthestateofcriticalcomponentswithintheITinfrastructure.Asignificantoutcomefromour

effortwasimprovingtheactualavailabilityofservicesandsystemsaccessibletotheusercommunity.

Customer Profile

Transportation // AMTRAK

“I want to take a minute to thank you all for helping to make the ITSM effort and presentation “shine” in front of the Council committees. To hear the Public Safety Chair announce candidly that this is one of the best run projects is incredible.”

— S. Emanuel, Chief Information Officer, Amtrak

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“Throughout this engagement ASSYST has shown a can-do-attitude in spite of multiple challenges that we faced along the way… We look forward to your continued partnership as we pursue further expansion.”

— S. Naqvi, Vice President – Enterprise Application Development, Autogrill.

PROCESS MANAGEMENTEvolution,Optimization,Efficiency

Service ExperienceAsprocessesevolve,operationsbegintoreachoptimalperformancelevelsandefficiencyincreases.Effectively

managing processes while they evolve preserves service levels. As process automation is achieved business

intelligenceanddecisionsupportimproves.ASSYSTprovidesinnovativeapproachestoprocessmanagementthat

achievetheobjectivesofstreamliningprocesses,acceleratingimplementations,anddeliveringapplicationsthat

automatebusinessactivities.

Accomplishments and BenefitsASSYSTprovidesexpertisethatenablescustomerstoaligninternalbusinessfunctionswithbusinessneeds.ASSYST

helpsseniorleadershipdeterminehowtodirect,monitorandmeasurecompanyresources.ASSYSTsuccessfully

implements business process management improvements for the hospitality and insurance sectors. Our effort

has resulted in lower cost of ownership, enhanced efficiency and improved productivity. ASSYST’s involvement

hasresulted inareductionoferrorsandrisks,andamoreoptimalallocationofcorporateresources.ASSYST’s

implementation of best practices in process management contributes to increased accountability, improved

reliability,asimplificationofregulatorycomplianceandwasteavoidance.

Customer Profile

Hospitality // AUTOGRILL

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CONFIGURATION MANAGEMENT AND CHANGE CONTROLShapeYourOwnDestiny

Service ExperienceTheConfigurationManagement (CM)processappliesstandards fordocumentingandcontrolling the items that

compriseITsystemsthroughouttheirlifecycle.ASSYSTprovidesCMservicesthathelpcustomersunderstandhow

thesystemisconstructedandhowitsconfigurationhaschanged.ASSYSTprovidesvisibilityintothecurrentstatus

ofasystemorsystemchange.OurteamishighlyskilledandexperiencedinimplementingCMprocesses,toolsand

technologyusedtoperformtheCMfunction.

Accomplishments and BenefitsOur accomplishments for the federal government resulted in better control over technology assets through

improvedvisibilityandtracking.Oursolutionresultedinenhancingsystemreliabilitythroughmorerapiddetection

andcorrectionof improperconfigurations.Ourservicesresultedinimprovingtheorganization’sabilitytodefine

andenforce formalpoliciesandprocedures thatgovernasset identification, changestatus,andauditing.Other

improvementsresultingfromASSYST’seffortsincludeimprovingassetmaintenancethroughtheabilitytobetter

utilizeproactive,preventative,andpredictivemeasures,andgreateragilitythroughmoreaccurateanalysisofthe

impactofpotentialchangestohardwareandsoftware.

Customer Profile

Federal Government // US DEPARTMENT OF STATE

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“ASSYST is receiving the Performance Excellence Award as recognition of high customer satisfaction, work ethic, integrity and professionalism.”

— Ambassador Kirby, DOS/CA/CST

SOFTWARE QUALITY ASSURANCEYouKnowItWhenYouSeeIt

Service ExperienceEstablishing quality assurance processes and procedures fosters better communication, collaboration, and

integration. Byeffectivelyapplyingadvancedtechnology,ASSYSTprovidesasystematicapproachandstructure

totheapplicationtestingprocess.Ourapproachmakesiteasiertomanagereleasecycles,manageandresolve

defects,andprovidesdashboardreporting.ASSYSThasexpertcapabilityprovidingqualityassurancesolutionsthat

involvesestablishingproceduresandprocessesbasedonbestpractices.ASSYSThasexpertiseimplementingand

integratingtoolsandtechnologiesusedtosupportlargeandcomplexsoftwarereleases.

Accomplishments and BenefitsASSYST’s services are designed to reduce program and project risk. The standards we embrace provide the

verificationandvalidationrequiredtoknowthattherightsystemwasbuiltanditwasbuilttherightway.ASSYST’s

accomplishments providing quality assurance services have benefited the federal government and insurance

sectors.ASSYSTprovidesservicesthatreducerisks,enableimprovedmanagementofdefectsandperfectedthe

requirementstraceabilityprocess.Otherbenefitsincludeanalyzingreadiness,clarifyingservicesandexpectations,

andincreasingreliability.ThesolutionsprovidedbyASSYSTreducethecoststodetectandremediatedefects,reduce

thetimeittakestodeliverthesoftware,andimprovestheprobabilityofsuccessfullydeployingtherightsolution.

Customer Profile

Federal Government // NATIONAL INSTITUTES OF HEALTH

“I am delighted to personally notify you that ASSYST has been selected to receive the OD Merit Honor Award. Your efforts were exemplary and benefit the NIH…. I wanted to take this opportunity to thank you for a job well done!”

— C. Barros, Deputy Director for Management, NIH

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Phone:703-230-3100|Fax:703-230-3100|buysmart@assyst.net22866ShawRoad,Sterling,VA20166|

www.assyst.net

PMO Symposium