platform science recognized for

North American Commercial Fleet Telematics Solutions IndustryExcellence in Best Practices

Customer Value Leadership

Platform Science Recognized for

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Strategic Imperatives Frost & Sullivan identifies three key strategic imperatives that impact the heavy-duty commercial vehicle industry: disruptive technologies, innovative business models, and transformative Mega Trends. Every company that is competing in the heavy-duty commercial vehicle space is obligated to address these imperatives proactively; failing to do so will almost certainly lead to stagnation or decline. Successful companies overcome the challenges posed by these imperatives and leverage them to drive innovation and growth. Frost & Sullivan’s recognition of Platform Science is a reflection of how well it is performing against the backdrop of these imperatives.

Best Practices Criteria for World-Class Performance Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated companies. Platform Science excels in many of the criteria in the commercial fleet telematics solutions space.


Empowering Enterprise Fleet Technology

There is a growing imperative amongst the commercial trucking industry to manage fleet telematics infrastructure quickly and smoothly, including compliance, safety, and productivity. Commercial fleet companies face numerous challenges ranging from regulations and compliance for driver and vehicle safety, vehicle maintenance, route guidance, load tracking, and managing daily logs and distribution documents. Headquartered in San Diego, California, and founded in 2015, Platform Science offers a telematics infrastructure platform that empowers customers with a unified solution for their fleet management needs. Guided by his military command and control operations background, and seeing a need for connectivity and communication for globally moving assets, the company’s founder and chief executive officer, Jack Kennedy, saw an opportunity for an integrative telematics platform in the commercial trucking industry.

A challenge currently facing the industry is unifying the various telematics (e.g., Wi-Fi, global positioning system [GPS]) necessary for a fleet to run efficiently. Platform Science addresses these challenges by providing the underlying telematics infrastructure that acts as an Internet of Things (IoT) hub. The IoT hub plugs into a vehicle’s database, providing two-way Wi-Fi, Bluetooth connectivity, GPS, and cloud storage for an in-cab device (e.g., tablet, smartphone). In this respect, Platform Science differs from competitors in offering instantaneous feedback and updates using edge computing. The company further differentiates itself by providing the platform for commercial fleet companies to consolidate and customize all the software elements and applications (apps) necessary to manage their fleet effectively. Platform Science not only offers customers a distinctive telematics infrastructure platform, but also acts as an information management source for commercial fleet customers.


Customer First Solutions

“We [Platform Science] are truly a platform, but as you know, people don’t buy platforms, they buy solutions. In order to get our platform adopted, we had to create a full suite of world-class fleet management software solutions.”

-Jack Kennedy, CEO, Platform Science

Platform Science offers a suite of enterprise-grade compliant apps to improve customers’ compliance, productivity, and safety. These apps include asset and driver monitoring with real-time communications and location tracking, electronic logs for regulation, compliance, vehicle inspections, driver hours, training, safety monitoring, and performance. Competitors with similar offerings lack the option of choice, limiting customers to pre-packaged apps they may not need or use and not allowing them to

incorporate the apps they do need. What makes the company’s platform unique is its ability for a fleet to tailor it to their specific needs, whether that be for the entire fleet, segments of a fleet, or individual driver’s needs. With its open platform, Platform Science enables a customer’s development team to create and integrate their apps onto the unified platform, allowing for collaborative ecosystem innovations. Platform Science also delivers offerings from partners including, Trimble, Geotab, Drivewyze, TeamViewer, PedalCoach, Vector, Revvo, and others which customers can add or subtract at any time to their customized platform. Another aspect of the

company’s customer service is not restricting its customers’ choices to Platform Science’s own apps. It allows companies to choose from authorized vendors and third parties to address their fleet's problems and needs better. The platform comes with Platform Science Remote Platform Management (RPM) tools, which allows fleets to manage, distribute, and integrate apps.

The company’s platform management service includes maintaining fleet inspection, training, and progress reports, creating an easy-to-use workflow experience for drivers, and an intuitive driver command center. Moreover, Platform Science’s collaborations and partnerships enable it to fulfill customers’ specific needs. For example, the company’s partnership with Samsung allows Platform Science to offer customers modern and rugged tablets that withstand the demands of commercial trucking. By prioritizing the customer and giving them options, Platform Science solidifies its leadership position in the commercial fleet trucking industry.

“What makes the company’s platform unique is its ability for a fleet to tailor it to their specific needs, whether that be for the entire fleet, segments of a fleet, or individual driver’s needs. With its open platform, Platform Science enables a customer’s development team to create and integrate their apps onto the unified platform, allowing for collaborative ecosystem innovations.”

- Elizabeth Whynott, Best Practices Research Analyst


Operational Efficiency

Platform Science builds on its commitment to offering its customers choices, providing them with high quality, efficient solutions to meet their fleet management needs. The company’s platform management service oversees any device that connects to a truck or driver at any given time, an offer unique to Platform Science. To this end, Platform Science minimizes the various components that constitute a fleet’s platform, thus reducing the time and resources it takes to extract and consolidate relevant data, so its use is consistent, contextual, and effective. Furthermore, in ensuring all connected mobile devices function in accordance with regulations and the standards of individual fleets, Platform Science helps fleets achieve their safety, compliance, and efficiency goals and objectives.

Aside from streamlining the telematics process, Platform Science also empowers companies by working alongside them as development partners. This allows companies to create, deploy, and manage apps when necessary, and share data to create powerful context, minimizing lost time in productivity and ensuring real-time and accurate updates.

Growth Partnerships and Financial Performance

Platform Science’s partnerships with Daimler, Samsung, McLeod, and customers like Schneider National and Werner Enterprises are promising for the company’s future. These partnerships demonstrate the company’s strong relationship building skills with leading original equipment manufacturers, technology thought-leaders in the fleet space, and integration partners across different industries. This allows Platform Science to create, assemble, and provide the best offerings, total cost of ownership, service, and support to its customer base. Furthermore, Platform Science does not only view customers as consumers, but as development partners that it can work with to create new innovations addressing compliance, productivity, and safety concerns. By giving customers the opportunity to create and

distribute their own software, the company helps them to deliver a truly unique and customizable experience to their fleet.

Platform Science’s impressive partnerships and investors are not to be outdone by its quick and expanding growth. In 2020 alone, the company also saw 180% YoY growth of active drivers (2020 vs. 2019) by serving fleets across North America. Investors include Daimler Trucks North America, Prologis Ventures, 8VC, NewRoad Capital Partners, and Schematic Ventures, among others. With the company’s strong relationships with partners and investors, Frost & Sullivan believes Platform Science’s revenue will grow and continue to offer quality solutions to customer’s fleet management problems.

“The company’s platform management service oversees any device that connects to a truck or driver at any given time, an offer unique to Platform Science. To this end, Platform Science minimizes the various components that constitute a fleet’s platform, thus reducing the time and resources it takes to extract and consolidate relevant data, so its use is consistent, contextual, and effective.” - Elizabeth Whynott, Best Practices Research Analyst


Conclusion As technological advancements grow and permeate the commercial trucking industry, the task of managing those technologies increases. Platform Science offers an unparalleled platform management service that focuses on putting the customer’s needs first. By not forcing clients into pre-packaged suites and giving customers options to choose what best fits their needs, Platform Science firmly establishes itself as a customer-first company. The company’s strong partnerships demonstrate its determination to leave a lasting mark on the industry. In consolidating mobile device and application management, the company provides customers peace of mind in their fleet management solutions. Platform Science's service and platform assure customers that their fleets stay compliant, connected, and outfitted with the exact tools they need to keep drivers safe mile after mile.

For its strong overall performance, Platform Science is recognized with Frost & Sullivan’s 2021 North American Customer Value Leadership Award in the commercial fleet telematics solutions industry.


What You Need to Know about the Customer Value Leadership Recognition Frost & Sullivan's Customer Value Leadership Award recognizes the company that offers products or services customers find superior for the overall price, performance, and quality.

Best Practices Award Analysis For the Customer Value Leadership Award, Frost & Sullivan analysts independently evaluated the criteria listed below. Business Impact

Financial Performance: Strong overall financial performance is achieved in terms of revenues, revenue growth, operating margin, and other key financial metrics

Customer Acquisition: Customer-facing processes support efficient and consistent new customer acquisition while enhancing customer retention

Operational Efficiency: Company staff performs assigned tasks productively, quickly, and to a high-quality standard

Growth Potential: Growth is fostered by a strong customer focus that strengthens the brand and reinforces customer loyalty

Human Capital: Commitment to quality and to customers characterize the company culture, which in turn enhances employee morale and retention

Customer Impact

Price/Performance Value: Products or services provide the best value for the price compared to similar market offerings

Customer Purchase Experience: Quality of the purchase experience assures customers that they are buying the optimal solution for addressing their unique needs and constraints

Customer Ownership Experience: Customers proudly own the company’s product or service and have a positive experience throughout the life of the product or service

Customer Service Experience: Customer service is accessible, fast, stress-free, and high quality

Brand Equity: Customers perceive the brand positively and exhibit high brand loyalty


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