Global outsourcing trends

Key facts

$23m

15% saved for every 1,000 jobs British

Airways relocates to India.

average cost saving made by

outsourcing

$25bn offshore outsourcing predicted to

be a $25 billion market in 2015

$82bn global market size of outsourced

services in 2013

Cloud computing

To help reduce headcount and costs, to manage customer relationships, human resources, finances

and documents, process transactions and other administrative services.

Outcome based outsourcing

To strategically manage risks between providers and the business, many companies are opting to

follow an outcome based outsourcing model

The rise of the outsourcing professional

Companies harnessing the opportunities outsourcing can provide are building skilled professionals to

lead the charge.

Near-shoring

Companies are choosing to work with outsourcers who are geographically closer and in better time

zones for their business.

'Quality over cost' or 'cost over quality'?

Many are now prioritising quality over cost to enhance performance and deliver better value

Trends in outsourcing

Top outsourced services

1

2

IT help desk

Application development

3 Payroll

Grant Thornton: our commitment to clients

Key facts

$250m Grant Thornton's global

outsourcing revenue

1,000+ outsourcing professionals

at Grant Thornton globally

100+ Grant Thornton member

firms offering outsourcing

services

Presence in markets that matter With more than 38,500 people in over 130 countries, we are a truly global

organisation. However big your organisation or however international the

challenges you face, we have the resources to match. With presence in key

outsourcing hubs, we are well placed to help you with your outsourcing strategy.

Recent awards Our brand is recognised the world over. Our reputation within

the industry is your assurance of quality and integrity.

Outsourcing: what you need to know

Key considerations when

looking to outsource • what are the benefits to our company if we outsource certain

business functions?

• can we deliver cost savings by improving the way we operate?

• have we done sufficient due diligence details on our potential

partners?

• do we have the right skills and experience to manage the relationship?

• what are the major obstacles to our business in outsourcing?

• what are the key external risks that the business faces?

• does the cost-benefit analysis, risk profile and stakeholder sentiment

support the move?

• how can we ensure confidentiality is maintained?

• which processes should we outsource?

Deciding where to outsource business functions to is a challenge in itself. India remains a

dominant force in outsourcing but other viable options are giving the outsourcing hotspot a

run for its money.

India: India continues to be a dominant outsourcing destination because their

culture is full of intelligent, efficient, and hard-working individuals.

China: A key player in the global outsourcing industry with plans to take a

significant segment of India’s outsourcing revenue in the future.

Philippines: With a growth rate of 46%, the Philippines is a strong competitor

with low labour costs, a highly skilled workforce, and language diversity.

Poland: With a highly-skilled, multilingual and affordable workforce in proximity

with major European financial centres, Poland is an attractive destination for

companies looking for a “nearshoring" option.

Latin America: Countries including Brazil, Chile and Costa Rica (amongst others)

are becoming big players due to their advantageous locations, tax incentives and

multilingual workforce.

Destinations for outsourcing

Grant Thornton: our commitment to clients

Presence in markets that matter With more than 38,500 people in over 130 countries, we are a truly global

organisation. However big your organisation or however international the

challenges you face, we have the resources to match. With presence in key

outsourcing hubs, we are well placed to help you with your outsourcing strategy.

Recent awards Our brand is recognised the world over. Our reputation within

the industry is your assurance of quality and integrity.

Outsourcing: how we can help • Bookkeeping and financial accounting: Supporting you with bookkeeping, payroll

calculation and accountancy and tax reporting obligations.

• Tax compliance: Preparation of tax declarations, monitor the assessment procedure, check

tax assessments and inform you about necessary payments.

• Payroll: We can support you in reducing your administrative costs and ensuring that security

and confidentiality issues are dealt with.

• Human resource consulting: Outsource the entire company’s HR processes or individual

aspects for a solution that is based on your strategy.

• Compilation of financial statements: Help you fulfil your duty to keep records.

• Business process outsourcing and consulting: Helping you decide which processes could

be outsourced, improving efficiency and lowering costs.