Pipelinesafety andemergencyinformationfor our neighbours.

Pipeline safety:A shared responsibility

1-888-813-6844

Before digging on or within30 metres (100 feet) of any pipeline,Call or Click Before You Dig

Alberta One Call1-800-242-3447

For more than 65 years, Enbridgehas transported and distributedthe energy North Americanscount on. We’re proud to berecognized as one of the Global100 Most SustainableCorporations in the World.As a transporter of energy,we operate, in Canada and theU.S., the world’s longest crude oiland liquids transportation system.We also have a significant andgrowing involvement in naturalgas gathering, transmissionand midstream businesses,and an increasing involvementin power transmission.

In case of emergency:

Please find a safe place to call911 and then call Enbridge at

How to reach us:

Enbridge Inc.1-877-640-8665 orCdnPublicAwareness@enbridge.com

Public Awareness Hotline(Non-Emergency Calls Only)

Phone1-877-640-8665

EmailCdnPublicAwareness@enbridge.com

MailPublic Awareness Advisor10130 103 St NWEdmonton, ABT5J 3N9

WebsiteEnbridge.com/cdnpublicawareness

Facebookfacebook.com/enbridge

1Keeping in touch

Keeping in touch with you is veryimportant to us. That’s why we contactthose neighbours who live near ourpipelines on an ongoing basis. It’san opportunity to share importantinformation, hear about your experiences,respond to your questions and to updateyou on Enbridge’s safety, integrity andmaintenance programs.

Open lines of communication

We always appreciate hearing fromyou. This brochure contains phonenumbers you can use to call us, as wellas important information about livingand working near our pipelines andwhat to do in an emergency. Please takea few minutes to review the brochurewith your family and then store it in aconvenient place.

Neighbours down the line

Enbridge employees live near youand work with you every day, andmillions of people depend on the liquidhydrocarbons we transport. Keepingthe pipelines safe for everyone is ourmost important job. Our pipelines meetor exceed high government standards,and over a half-century of experiencehas proven that pipeline transport isthe single safest method of oil andpetroleum transport available.

The Enbridge system doesn’tjust run through communities—it connects them.

Life takes energy

At Enbridge, we exist to help fuel thequality of life for millions of peopleacross North America. Whether itis oil, gas or renewable power, ourNorth American energy networkconnects millions of people with theenergy that fuels everything they do,every day.

We transport energy

Before energy can powerpeople’s lives, it has to reach them.Enbridge answers that need with asophisticated transportation networkfor the oil, liquids and natural gas thatfuel your family vacations and warmyour home. We also have a growingability to move the electricity thatkeeps you connected. And in all wedo, we take pride in an outstandingrecord of safety.

We distribute energy

Enbridge owns and operatesCanada’s largest natural gasdistribution company. For more than165 years, we have provided safe,reliable service in Ontario, Quebec,New Brunswick and New York State.

We generate energy

We never stop thinking about thefuture of energy and sustainability.That’s why we’re one of the largestrenewable energy companies inCanada. Our green energy assetsin Canada and the U.S. produceenough power to supply morethan half-a-million homes with theelectricity they need to do laundryor surf the Web.

Good workingrelationshipsbetween Enbridgeand neighboursalong our ROWare essential topipeline safety.

Fort McMurray

Mariana Lake

Wandering River

Athabasca

Slave Lake

WestlockBarrhead

Redwater

MorinvilleFort Saskatchewan

Spruce GroveStony Plain

Rimbey

Millet

Wetaskiwin

Ponoka

Camrose

Vegreville

Vermilion

Wainwright

St. Paul

Bonnyville

Leduc

Gibbons

Edmonton

BeaumontDevon

Lac la Biche

Fort McMurray

Mariana Lake

Wandering River

Athabasca

Slave Lake

WestlockBarrhead

Redwater

MorinvilleFort Saskatchewan

Spruce GroveStony Plain

Millet

WetaskiwinCamrose

Vegreville

Vermilion

Wainwright

St. Paul

Bonnyville

Leduc

Gibbons

Edmonton

BeaumontDevon

Lac la Biche

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Athabasca PipelineWaupisoo PipelineMacKay River Lateral PipelineChristina Lake Lateral PipelineLong Lake Lateral PipelineWood Bu�alo PipelineDeer Creek PipelineSunday Creek PipelineWoodland PipelineNorealis PipelineNorlite Diluent PipelineWoodland Extension PipelineAthabasca Twinning PipelineWood Bu�alo Extension PipelineHangingstone PipelineJACOS PipelineEnbridge Mainline System

Solid Lines – OperationalDashed Lines – Proposed/Under Construction

Enbridge AthabascaPipeline System

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Products on the Athabasca system include: crudeoil, diluents, diluted bitumen and synthetic crude.

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Enbridge owns and operates the largest regional crude oil pipelinesystem serving the oil sands region of Northern Alberta.

Our operations

Pipelines in Enbridge’s Athabasca system are provincially regulated by the Alberta Energy Regulator (AER).

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Existing system

Enbridge is the largest operator ofregional crude oil pipelines serving theoil sands region of Northern Alberta,with multiple lines often existing withinthe same right-of-way (ROW). Enbridgecurrently owns and operates the 30-inch(762 millimetre) diameter AthabascaPipeline which travels from ourAthabasca Terminal north of FortMcMurray to our terminal in Hardisty,Alberta. Enbridge owns and operates a12-inch (324 millimetre) lateral pipelinefrom the Mackay River facility to theAthabasca Terminal and two 8-inch(219 millimetre) pipelines from ChristinaLake to our Kirby Lake Terminal.

The Waupisoo Pipeline is 30-inches(762 millimetres) in diameter andapproximately 380 kilometres long. Thepipeline system transports oil sands crudebitumen from our Cheecham Terminalto Edmonton via Stonefell Terminal nearBruderheim, Alberta.

Enbridge’s Woodland Pipeline is a 36-inch(914 millimetre), 140 kilometre system thatconnects the Kearl Oil Sands Project toEnbridge’s Cheecham Terminal. The lineallows further downstream connection tothe existing pipeline transportation system.

Operational since 2012, Wood BuffaloPipeline is a 30-inch (762 millimetre) pipethat runs approximately 95 kilometres.The system parallels Enbridge’sAthabasca Pipeline, providing incrementalcapacity between Enbridge’s AthabascaTerminal and its Cheecham Terminal.

Enbridge also operates the Deer CreekLateral Pipeline, which is owned by Total,from the Total-Joselyn station to ourAthabasca Terminal. There is an8-inch (219 millimetre) and 12-inch(324 millimetre) pipe that runsapproximately 63 kilometres in length.

Above ground facilities

Enbridge owns and operates severalabove ground facilities along its crudeoil pipeline systems. Crude oil storagefacilities are used to safely store andtransport crude oil to refineries and othermarked destinations via pipeline. Pumpstations increase pressure in the pipelineto maintain flow and are monitored 24/7by Enbridge’s control centres. Valve sitesare located along the pipeline right-of-way(ROW) and may be used to control theflow of products in the pipeline.

Enbridge has established a significant presence incontract crude oil storage across North Americain recent years.

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Our pipelines meet or exceedgovernment standards, and overa half-century of experiencehas proven that pipelinesare the single safest methodof transporting petroleumproducts and natural gas.

Pipeline safety

As a neighbour, you also make animportant contribution to the team. Byobserving right-of-way safety precautions,and keeping in touch, you can help preventincidents and minimize their impacts.

From the ground up

While our pipelines are buried out of sightbeneath the ground in the right-of-way(ROW), we never lose sight of the biggerpicture of our potential impact on theair, water and land around us, and ourresponsibility to preserve all elements ofour environment.

In fact, our activities–everything frompipeline design, construction, testing,maintenance, operation and safetypractices–are subject to governmentregulations, which we meet or exceed.

When we do disturb the ground, everyeffort is made to restore the land to itsoriginal condition and to protect the qualityof the air and water that sustain us.

We constantly monitor all of our activitiesand take every precaution to make surewe protect the environment.

Protecting your community

Enbridge has a wide range of programsto safeguard the integrity of the pipelinesystem that runs through your land or nearyour community.

We invest heavily in the tools,technologies, people and strategies weneed to make sure the pipeline networkshave the strength and fitness needed to dothe job safely and reliably.

Safety in processes and technologies

From the purchase of high quality steel pipemanufactured to meet stringent criteria,to the cathodic protection system weemploy to prevent corrosion once the pipeis installed, Enbridge makes the safety of

Enbridge takes seriously its responsibilityfor safe pipeline operation. Beingresponsible for pipeline integrity,however, does not mean working alone.We work year-round to provide safe,reliable operations, and we regularlycommunicate important information tolocal governments, community fire andpolice services, utilities, contractors,neighbours and tenants.

Preparedness means developingintegrated response plans based on opencommunication and teamwork. Enbridgeworks with local fire and police services sothat they have the information they requireto respond to an emergency. We holdregular training exercises in selectlocations throughout the year to keepemployees’ skills fresh, and to maintainstrong and effective coordination withlocal emergency responders.

the system a priority before and during itsoperation. The processes and technologieswe use to prevent and detect leaks include:

• The careful selection and testingof pipe prior to and during themanufacturing process

• X-ray or ultrasonic testing of all weldsmade to a mainline pipeline sectionduring its construction

• Sophisticated monitoring and controlsystems that operate around the clock,365 days a year

• Research and development ontechnologies designed to preventcorrosion and cracking

• Tests to confirm pipeline integrity onnew pipelines/systems

• The use of durable coating systems andcathodic protection (use of low voltageelectric current) to protect pipe fromexternal corrosion

• The use of increasingly sophisticatedin-line inspection technologies tomeasure the size and location of evenminute changes in the integrity of everyline in our system

Safety in people and practices

In addition to developing and putting theright processes and technologies intoplace, the right people and practices alsodrive our efforts to keep the pipeline safe.Our initiatives include:

• Regular pipeline ROW patrols byaircraft and in some areas by land

• Investigative dig programs to effectpipeline integrity

• Meeting and exceeding industrystandards and regulations

• Public awareness education

• Research and development

• The stationing of emergency responsestaff and equipment at strategiclocations along the pipeline route

Respecting the environment

Whether it’s plant life, wildlife, soil, freshwater or historical artifacts, in every aspectof our business we work hard to preservethe natural balance of your land. To do that,we plan very carefully from start to finishon any project, making sure our peopleknow what’s expected, talking to you, andimplementing programs in place that willhelp to protect the environment.

The way we do business

At Enbridge, Corporate SocialResponsibility (CSR) is about values andthe extent to which these values drive ourdecisions–from how we incorporate safety,reliability and environmental protectioninto every aspect of our operations; to howwe deliver economic and social benefitsto our communities; to how we treat ouremployees and stakeholders; to ourinvestments in innovation.

In carrying out our work, it’s ourresponsibility to manage our environmental,social and economic impacts and to beaccountable for our performance. We knowthat we must work hard to earn public trustby basing our actions on our values – Safety,

our commitments. Our values are the basisof everything we do, who we are, who westrive to be, and how we do business.

To read more on Enbridge’s social andenvironmental performance, including theprogress we made and the challenges wefaced, please visit csr.enbridge.com

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Integrity and Respect—and by delivering on

8Damage prevention

pipelines. The depth and location ofthe pipelines vary within the ROW. TheROW exists in many kinds of ecosystemsfrom river crossings and cultivated fieldsto sub-Arctic tundra and urban areas.

Easement agreements

Good working relationships betweenpipeline companies and the propertyowners and tenants along the ROW areessential to the safety and reliability of thepipeline system.

For decades, we’ve been developing andmaintaining constructive relationshipswith thousands of neighbours like you.Recognizing your important contribution,Enbridge is committed to dealing fairly andconsistently with everyone who lives andworks along the pipeline route.

This relationship began when wenegotiated the original easementagreement. The year the originaleasement agreement was negotiatedvaries across the pipeline system and isdependent on the year of initial pipelineconstruction. As growth continued,additional pipelines were installed and insome situations the original ROWbecame full, requiring an additionaleasement to be negotiated.

In return for compensation, Enbridgewas granted the right to use the ROWfor constructing, operating andmaintaining its pipelines.

Neighbours, in turn, help to protectthe safety of the line by abiding by theagreement and all government regulationswith respect to excavation, constructionor other activities over or near pipelines.

Enbridge is committed todealing fairly and consistentlywith everyone who lives andworks along the pipeline route.

Understanding the Right-of-Way(ROW)

A ROW is a strip of land of varying widthsthat contains one or more pipelines.The actual width of the ROW in your areawill be noted in your specific easementagreement. The ROW:

• Allows our workers access forinspection, maintenance, testingor emergencies

• Identifies an area that restricts certainactivities to protect public safety

While permanent pipeline markers arelocated at roads, railways and otherintervals along the ROW, these show onlythe approximate location of the buried

Because of this, there is no distinct lookto the ROW.

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Call or Click Before You Dig

We know that sometimes work needs tobe done on or near the pipeline. That’swhy we offer Call or Click Before You Dig,a free pipeline location service.To protect public safety and reduce therisk of pipeline damage, you must contact

through clickbeforeyoudig.com, at leastthree working days in advance of anyground disturbance on or within30 metres (100 feet) of the pipeline,or using explosives near the ROW.

This will help you avoid problems anddelays by:

• Acquainting you with the 30 metre(100 foot) controlled area on eitherside of the pipeline

• Providing guidelines for excavationand blasting

• Locating and marking our pipelines

• Ensuring an Enbridge fieldrepresentative is on-site

We’ll be there

For installations across the ROW,prior written permission is required.Depending on the installation, it maytake up to 21 days to obtain this approval.Please contact us using the informationlisted on the last page of this brochure.We will work with you so that you maycomplete your work safely.

30 metre(100 feet)

controlled area

DEPTH OF COVER OVERPIPELINE(S) MAY VARY

30 metre(100 feet)

controlled area

RIGHT OF WAY

The Alberta Energy Regulator (AER) controlled area. Pipelines in Enbridge’s Athabasca system areprovincially regulated by the Alberta Energy Regulator (AER). The AER has established a 30 metre(100 foot) controlled area on either side of the pipeline, measured from the centre of the pipeline toprotect the pipeline, the environment and you.

Alberta One Call, at 1-800-242-3447 or

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Other activities on the ROW

If you plan to carry out certain activities onthe ROW, you must consult with Enbridgebefore moving ahead. Approvals for somefacilities may take longer, so plan ahead.This includes calling us in advance whenyou want to:

• Install fence posts

• Use explosives

• Construct roads, paving, parking,driveways, ditches, railways, overheador underground utilities or other facilities

• Deep tillage exceeding 45 centimetres(18 inches) in depth

• Encroach on the ROW with services orother facilities

• Build a berm

• Stockpile materials

• Conduct a ground disturbance

excavation

Operating vehicles or mobileequipment across the pipeline ROW

Enbridge permits the operation ofagricultural vehicles and equipmentacross the pipeline ROW for the purpose

of normal farming operations such ascultivation, planting and harvesting, butexcludes chisel ploughing, sub-soilingor ripping to more than 18- inches(45 centimetres) in depth. For farmerswith an Enbridge pipeline on theirproperty, crossing a pipeline ROW withagricultural vehicles and machineryusually presents little difficulty.

Enbridge doesn’t want to interfere withlandowners’ use of their land or restrictroutine agricultural activities. However,to ensure your safety, please consultEnbridge if you are unsure about crossingthe pipeline.

We understand that today’s farmingoperations often use non-agriculturalequipment like semi-tractor trailers ortracked vehicles. If these vehicles areloaded in accordance with provincialhighway standards (no special permitloads) the vehicles can safely crossthe pipeline with no further approvalfrom Enbridge. If you exceed yourmanufacturer’s specified load limits,please contact Enbridge at

Damage prevention(continued)

1-877-640-8665

Plan your activity—Identify theprecise location of your work,check records for evidence ofother buried utilities.

Contact your local one callcentre.

Be on-site when the pipeline isbeing located and ensure allother buried utilities are located.

Immediately notify Enbridge

into contact with the pipe orits coating.

Always follow the instructions ofan Enbridge representative.

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Five step safety checklist

If you are planning to conduct work on ornear an Enbridge ROW please follow thisfive step safety checklist:

Drainage improvements

If you are planning to improve drainageacross or within the ROW, consult withus first. Early communication will helpin the approval process required forinstalling tiles, ditching, grading ordeep tillage exceeding 45 centimetres(18 inches). Consulting with us regardingyour drainage proposal will allow us toassess your work and set safe workprocedures when working within thepipeline ROW or within the 30 metre(100 foot) controlled area. Please callus at one of the telephone numberslisted on the last page.

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If you are planning to install drainage tile,design drawings must be submitted earlyfor review and approval. In certain cases,a header installation may be preferred inorder to reduce the number of crossingsand excavation activity within the ROW.Enbridge may reimburse you for anyadditional costs incurred due to thepresence of the pipeline(s). Any proposedcost sharing must be approved byEnbridge prior to installation.

Reporting suspicious activity

If you notice any suspicious or unusualactivity on or near the pipeline ROW,please contact Enbridge immediatelyto safeguard public safety and securityof the pipelines. Your call is alwaysappreciated. Suspicious or unusualactivities could include:

• Inquiries or questions being askedabout Enbridge pipelines, facilitiesor employees that do not relate tonormal operations

• Threats being made or acts ofvandalism against Enbridge pipelines,facilities or employees

• Surveillance by an individual or groupwhich involves taking pictures, videosor monitoring facilities with binoculars

• Abandoned packages, equipmentor vehicles left near Enbridge pipelinesor facilities

at 1-888-813-6844 if you come

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Protecting the air, water andland in your community is animportant part of our job.

Emergency information

In an emergency

Pipelines have been proven as thesafest transportation mode for energycommodities. Pipeline leaks are rare butcan happen for a number of differentreasons. Statistics show that third partydamage is one of the most commonreasons for pipeline leaks or ruptures,which underscores the importance of Callor Click Before You Dig programs.

The liquid hydrocarbons in Enbridge’spipeline system are flammable, and arepotentially hazardous and explosive undercertain conditions.

Pipelines can also leak as a result of adefect or some other type of pipewalldamage. Internal inspection tools areused to detect potential pipe problemsin advance, which enable companiesto perform investigative digs and repairthe damage. Since some commoditiesare more flammable than others, apipeline leak or rupture will have differentconsequences depending on thecommodity being transported.

Hydrocarbon products such as naturalgas liquids or petroleum products arevery flammable, and will catch fire fromeven the smallest spark or ignition source.Crude oil is also flammable under certainconditions and can pose an environmentalthreat if large volumes escape.

It’s important to know what to do if yoususpect pipeline operations have beendisrupted in any way.

Given our thorough maintenance, testing,training, monitoring and safety programs,a pipeline leak is unlikely; however, if onewere to occur, it’s important that you knowthe warning signs and how to respond inthe event of an emergency.

Know the warning signs

For pipelines carrying liquid hydrocarbons,each product has individual characteristics.This means that the warning signs can varydepending on the product involved.

You might see…

•A moist patch or pool of blackliquid… it may be crude oil

•A moist patch or pool of lightbrown or yellow liquid… it may besynthetic crude oil or condensate

You might hear…

•A roaring, blowing or hissingsound… it may be a pipeline leak

You might smell…

•An odour similar to gasoline ordiesel fuel... it may be a refinedoil product

What to do in an emergency

If you see, smell or hear any of the warningsigns, please immediately do the following:

If you can do so safely, turn off anymechanized equipment. Move as faraway from the leak as possible in anupwind direction.

Avoid contact with escaping liquidsand gases.

Call 911.

Call the toll-free, 24-hourEnbridge emergency number at

Follow instructions provided to youby Enbridge and local emergencyresponders.

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1-888-813-6844.

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What not to do in an emergency

• Do not touch any liquid or vapour thatmay have come from the pipeline

• Do not drive into the area or startyour car

• Do not light a match

• Do not turn on or off anything that maycreate a spark, including cell phones,telephones, light switches, vehiclealarms and flashlights

• Do not operate pipeline valves

Local public safety officials will determinewhether residents should evacuate orshelter-in-place. Residents may be askedto evacuate if it is no longer safe to be inthe area or to shelter-in-place if there issomething unsafe in the environment.

If you do not know the location of thepipeline leak, shelter-in-place:

• Immediately go indoors and close allwindows and outside doors

• Take shelter in the room with the leastamount of windows and vents

• Keep phone lines open so that youcan be contacted by emergencyresponse personnel

• Stay tuned to local radio and television(battery-operated) for possibleinformation updates

• Turn off any appliances or equipmentthat circulate air such as exhaustfans, gas fireplaces, gas stoves,and heating ventilation and airconditioning (HVAC) systems

• Turn down furnace thermostats tothe minimum setting

• Even if you see people outside,do not leave until told to do so

Em

ergencyinform

ation

Emergency information(continued)

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Enbridge response to an emergency

We constantly monitor all of our activities andtake steps to protect the environment.

Immediate response

In the event of an incident, our emergencyplan will immediately go into effect. Enbridgewill work with local emergency responders toidentify and resolve the issue.

Personnel from Enbridge’s control centrehave the ability to immediately shut downand isolate sections of the pipeline. Localemergency responders will be notified.They may secure the area and move residentsto a safe location depending on the situation.Our trained emergency response crews willarrive to deal with leaked material and repairthe damaged pipe.

Restoring spill sites

Protecting the air, water and land in ourcommunities is an important part of our job.Enbridge personnel are trained to containand clean up leaks using a variety of leadingedge technologies. Personnel with safetyand environmental equipment are located atstrategic intervals along the pipeline, to beclose to your community and many others.

Containing product, repairing any damage,cleaning the site and returning the area as nearas possible to its previous state is part of ourcommitment to you and your neighbours.

Enbridge response training

Regular training and rigorous qualificationprocedures for pipeline workers facilitatessafe and efficient operation of our pipelines.Employees throughout our business unitsparticipate in regular emergency responsedrills and simulations to test and improveprocedures. Also, emergency and crisispreparedness plans help to minimize theimpact of an incident and form part of ourcompliance with regulatory requirements.

Emergency response training exercises area key part of our emergency responsepreparedness. Response personnel receiveregular classroom and field demonstrationtraining. Frequent exercises are critical tomaintaining response readiness.

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We appreciate your calls, any timeof the year, any time of day.

This page contains importantphone numbers you canuse to contact an Enbridgerepresentative.

If you have any comments orquestions, please contact us.

Here’s how:

In case of an emergency, please finda safe place to call 911 and then callEnbridge at:

For general information about EnbridgePipelines Inc.

CdnPublicAwareness@enbridge.com

For Enbridge landowner representatives,please call collect:

How to reach us

For questions regarding Enbridge easementagreements, general operations or if youneed to plan construction, fencing, digging orexplosives use, please call collect the numberfor your area.

CrossingRequests@enbridge.com

More information can also be found online at:

Enbridge.com/damageprevention

Before performing any ground disturbanceon or within 30 metres (100 feet) of a pipelineright-of-way, contact your local one-call centreas follows:

orCall Alberta One-Call at

Links to more information

Alberta Energy Regulatoraer.ca/rules-and-regulations/acts-and-rules

Canadian Energy PipelinesAssociation (CEPA)cepa.com

Enbridge Pipelines Inc.enbridge.com

1-877-640-8665 or

1-780-762-4778

1-780-420-5164 (collect) or

1-800-242-3447(Toll Free)

1-888-813-6844

Awards & recognition

Global 100 Most SustainableCorporations in the World

Best 50 Corporate Citizens in Canada

Canadian Council for Aboriginal Business-Silver Level PAR Certification

Canada’s Top 100 Employers

Dow Jones Sustainability Index(World and North America)

Know who to call in an emergency.Peel and place this cling sign on a flat surface like a window.

Before performing any ground disturbance contactyour local one-call centre as follows:

orAlbertaOneCall1-800-242-3447(TollFree)

In an emergencycall 9-1-1 thencall Enbridge at1-888-813-6844Enbridge Pipelines (Athabasca) Inc.

Enbridge Pipelines (Athabasca) Inc. 2015Public Awareness Program