pip implementation guide complete

8/16/2019 PiP Implementation Guide COMPLETE

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© 2015 Mosaic. All rights rese

Table of Contents

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ToC 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W 1

Roster of Attendees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R 1

IntroductionIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 2Mosaic’s Partners in Possibilities Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 3Mosaic Potential Ambassador List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 4Mosaic Potential Table Captain List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 52015/16 Partners in Possibilities Sustainable Fundraising

Program Goal Setting Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 6Mosaic Volunteer Recruitment Brochure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 7Mosaic Ambassador Job Description Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 8Mosaic Ambassador Manager Training Session Facilitator Outline . . . . . . . . . . . . . . . . . . . . . . I 9Mosaic Ambassador Training Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 11Brainstorming Discover the Possibilities Invitees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 12Discover the Possibilities Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 13Discover the Possibilities Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 14Discover the Possibilities Story Outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 15Mosaic Leadership Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 16Sample Stories Impact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 18

Stereotype vs. Reality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 21Sample Discover the Possibilities Sign In Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 26Sample Discover the Possibilities Fact Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 27Sample Discover the Possibilities Wish List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 28Sample Agency Brochure Highlighting DtP Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 29Sample Business Cards with Upcoming Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 30Sample Display Panels Highlighting Focus Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 31Discover the Possibilities Job Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 32Discover the Possibilities Types of Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 33People First Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 34First Impressions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I 35

CultivationAfter the Discover the Possibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C 2Cultivation Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C 4

SolicitationSolicitation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 2Partners in Possibilities Timeline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .S 4Sample Partners in Possibilities Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 9Sample Partners in Possibilities Save the Date Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 10

Mosaic’s Implementation Guide for Sustainable Fundraising


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Sample Partners in Possibilities Programwith Upcoming Discover the Possibilities Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 11

Partners in Possibilities Invocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 12Sample Partners in Possibilities Pledge Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 13Sample Table Materials for Your Partners in Possibilities Event . . . . . . . . . . . . . . . . . . . . . . . . . S 14Sample Wearables for Your Partners in Possibilities Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 16Partners in Possibilities Event Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 17Sample Table Captain Materials for Your Partners in Possibilities Event . . . . . . . . . . . . . S 18Partners in Possibilities Table Captain’s Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 19Partners in Possibilities Event Follow up Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S 20

AppreciationSeven Ways to Say Thanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A 210 Tips for Donor Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A 5Materials for Partners in Possibilities Follow-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A 6Partners in Possibilities Celebration Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A 7Partners in Possibilities ED Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A 8Mosaic’s Partners in Possibilities Free Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A 9

Notes


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Welcome

Hello,

Welcome to the inaugural workshop of Mosaic’s own Partners in Possibilitiesprogram! The investment of your time and talent here will shape the future forpeople with intellectual and developmental disabilities.

The purpose of this workshop is twofold. First, you will learn ways to spread theword about Mosaic’s mission and invite people to join as donors. Second, you willlearn ways to engage and deepen the relationship with current donors to help themremain passionate about the work that is done every day at Mosaic.

We’ll also be sharing specic tools and teach ways to incorporate best practices thathave already proven successful in Mosaic agencies. Also included are suggestions onhow to recruit, train and utilize volunteers throughout Mosaic’s missionadvancement work.

Mosaic has dedicated many resources to our Partners in Possibilities program tohelp you build success. Between our development ofcers, community relations

ofcers and other resource development professionals at Mosaic, we bring decadesof experience. Pick our brains with your questions: we want you to feel condent inyour ability to be successful.

Whether you are here as a volunteer or an employee, thank you for committing tohelp spread the word about Mosaic’s mission. You are the people on the ground,helping build partnerships with caring communities to help provide a meaningfullife for the people we serve, giving them a voice.

Together I know we’ll build great success and I look forward to working with you aswe continue to grow our friend and fundraising.

Sincerely,

Donna GarstMosaic Vice President of Community Relations

4980 S. 118th St. | Omaha, NE 68137-2200 | 877.366.7242 | www.mosaicinfo.org


© 2015 Mosaic. All rights rese© 2015 Mosaic. All rights rese


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Mosaic Mission Statement:Embracing God’s call to serve in the world, Mosaic advocates for

people with intellectual disabilities and provides opportunities

for them to enjoy a full life.

Mosaic Vision:Mosaic is the recognized leader in making a

positive difference in people’s lives. We are passionate about services

and partnerships that create meaningful lives in caring communities.

Inspired by faith, we give voice to issues that affect people’s lives.

Mosaic Values:Safety – We are committed to policies and practices that

ensure and enhance the safety, health, and well-being of people.

Respect – We listen to each person and honor their choices,

afrming their dignity and upholding Mosaic’s mission and vision.

Connection – We partner with families and communities,

supporting people to build mutual relationships andbe valued, participating members of their community.

Integrity – We are true to our faith heritage,

acting with openness and truth in all situations,

making ethical choices and following intently all laws and regulations.


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Roster of Attendees

Mosaic in Axtell

Carmen Dixson – VolunteerJim Fields – Community Relations ManagerBrad Kraft – Associate DirectorDebbie Herbel – Executive DirectorRebecca Houseman – VolunteerKathie Hranac – VolunteerKaitlyn McMahon – Volunteer

Mosaic in Central Iowa –Janet Fisher – VolunteerBryanne Hensley – VolunteerBrittney Ledford – Resource Development Manager

Susan Lutz – Mosaic Board Member/VolunteerCarol Mau – Executive DirectorDylan Medina – Volunteer

Mosaic in Colorado SpringsSara Freeman – VolunteerDavid Mals – VolunteerAustin Shepard – VolunteerShelly Shepard – VolunteerCheryl Wicks – Executive Director

Mosaic in Dallas –

Lori Baum – Community Relations ManagerJo Beth Collier – Executive DirectorJoyce Frazier – VolunteerLarrie Manuel-Obinyan – VolunteerKimberly McBrayer – VolunteerJim Pratt – VolunteerTrent Teague – Volunteer

Mosaic in Denver –Melissa Durkop – VolunteerNancy Garcia – VolunteerBecky Near – Volunteer

Ana Sanchez – VolunteerStephen Shaughnessy – Executive DirectorStephanie Webb – Community Relations Manager

Mosaic in Macomb –Joan Carlson – Community Relations ManagerKim Ford – Executive DirectorLori Miller – Associate DirectorPeggy Palmer – VolunteerEd Patton – VolunteerPat Patton – Volunteer

Mosaic in Northern Indiana

Kathy Coleman – VolunteerMatthew Coleman – VolunteerDino Giudice – VolunteerAmanda Grosser – VolunteerKaren McVicker – VolunteerAnne Marie Negri-Budzinski – Executive DirectorCarol Robison – VolunteerDavid Shinabarger – VolunteerMarsha Wirt – Volunteer

Mosaic in Northeast KansasBridgette Allen – Volunteer

Mary Hindle – Community Relations ManagerLinda Nelson – VolunteerMark Nicholson – VolunteerRebecca Nicholson – VolunteerRamona Parker – VolunteerGwen Riederer – VolunteerThomas Riederer – VolunteerRuth Rome – VolunteerGeorganne Senecaut – VolunteerLana Smith – Executive Director

Mosaic in Omaha

Jan Blosser – Executive DirectorAmanda Coker – VolunteerBill Coker – VolunteerKarin Coker – VolunteerKaren Guenette – VolunteerKelli Joseph – Resource Development ManagerRodney Neiman – VolunteerMary Lou Schmode – VolunteerShirley Splittgerber – Volunteer

Mosaic in RockfordBrook Genna – Community Relations ManagerMichele Gruba – VolunteerHeidee Hanaman – VolunteerMike Ranger – VolunteerCarla Saelens – Executive Director

Mosaic in San AngeloMary Anderson – Executive DirectorKatina Brandon – Associate DirectorAmi Mizell-Flint – Community Relations ManagerJanelle Richardson – Volunteer


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Mosaic in South Central Iowa

Sheila Boor – VolunteerGayle Bortz – VolunteerKasi Jones – Community Relations ManagerAaron Mateer – VolunteerMary Peterson – Volunteer

Mosaic in South Central TexasDeanna Abraham – Executive DirectorKristi Pena – Associate DirectorKarina Villa – Community Relations Manager

Mosaic in Western Iowa

Jim Poehlman – Executive DirectorJennifer Unruh – Community Relations ManagerKara Wesely – Public Relations Specialist

Mosaic in Wineld

Elva Boling – Associate DirectorMarilyn Everhart – VolunteerLeslie Lackamp – Executive DirectorNancy Maier – Community Relations ManagerSara Pines – VolunteerBrad Sexson – Volunteer

National Ofce

Heather Bong – Development CoordinatorNancy Davis – VP of Operations/Illinois-IndianaRenee Coughlin – VP of Mission AdvancementDavid deFreese – VP of Church RelationsCurtiss Dill – Resource Development Manager/

Mosaic in Central NebraskaDiana Ewing – Development OfcerAndrea Ferrucci – VP of Operations/

Connecticut-DelawareDonna Garst – VP of Community RelationsGayle Gross – Community Relations OfcerConnie Hanson – Development OfcerScott Hoffman – Chief Financial OfcerLaura Holtman – Community Relations OfcerMolly Kennis – VP of Operations/Arizona-ColoradoSheila Krolikowski – ED/Mosaic in

Central NebraskaJeff Malcolm – Community Relations OfcerPenny Massa – VP of Operations/KansasSarah Runyon – Community Relations Manager/

Mosaic in Southeast KansasBeth Sabella – Development OfcerRaul Saldivar – Chief Operating Ofcer

Keith Schmode – SVP Mission AdvancementDavina Schrier – Community Relations DirectorMatt Shefeld – VP of DevelopmentBrenda Solomon – VP of Marketing

and CommunicationsJoe Solomon – Development OfcerLinda Timmons – President & CEOTammy Westfall – VP of Operations/NebraskaMarlin Wilkerson – VP of Operations/Iowa


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Introducti

Introduction


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Introducti

The Introduction phase of Mosaic’s Partners in Possibilities is focused on reaching out to

individuals and organizations in the community so that we can build a relationship that will

blossom into support of Mosaic. It is about friend

and fundraising.

This phase contains the following elements:

1. Developing our message – this includes our short elevator speech (show passion), as well as

the description of our work, and the impact that work can have on the community as well as the

people we serve.

2. Volunteer recruitment – there are different types of volunteers, and together they create a

strong partnership to help spread Mosaic’s story. The volunteers include:

a. Partners in possibilities team volunteers

b. Ambassadors

c. Table captains

3. Training for staff and volunteers –

4. Goal setting –

5. Hold Discover the Possibilities events – these hour long events introduce people to the work

that Mosaic does, while also demonstrating passion for the people we serve. These are greatopportunities to involve the community.


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Introducti

Mosaic’s Partners in Possibilities Teams

Mosaic’s Partners in Possibilities teams consist of staff, individuals in service and their families,and volunteers who come together with the purpose of sharing Mosaic’s mission and inviting

others to join us on this journey. This is a unique opportunity to share stories showing our mission in

action, and is also an opportunity to get others excited about helping and joining our work by

contributing time, talent or treasures.

Mosaic uses volunteers in all aspects of our Partners in Possibilities program. The different types of

volunteers are:

1. Partners in Possibilities team members work with Mosaic staff to handle the logistics of both

Discover the Possibilities and Partners in Possibilities events. Responsibilities include:

a. Plan, organize and assist with the logistics for DtPs and PiPs

b. Invite people to attend DtP’s and PiP’s

c. Introduce Mosaic to potential community partners

This position requires a commitment of approximately ve hours per month.

2. Ambassadors are responsible for introducing Mosaic to individuals and organizations

throughout the community. This is a way to share your passion for Mosaic with others.

Responsibilities include:

a. Stay connected with Mosaic, by attending periodic events throughout the year

b. Invite at least ten people to attend Discover the Possibilities events throughout the yearc. Share your passion for Mosaic when you are with others who might have an interest

This position requires approximately three hours a month.

3. Table Captains are responsible for inviting guests to attend Mosaic’s Partners in Possibilities

event, which is a fundraiser. Responsibilities include:

a. Personally invite and secure up to ten people to join you at the Partners in Possibilities event

b. Attend the Partners in Possibilities event

This position takes approximately ve total hours to complete.


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Introducti

Mosaic Potential Ambassador List

Potential member Person to contact candidate Timeframe


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Introducti

Mosaic Potential Table Captain List

Potential member Person to contact candidate Timeframe


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2015/16 Partners in Possibilities Sustainable Fundraising ProgramGoal Setting Worksheet

Item

Previous Year Current Year Current YearResults Workshop Goal Final Goal

Introduction

PiP Team Volunteers

Ambassadors

DtP Events

DtP Event Attendees

Cultivation

ED Events

ED Event Attendees

Solicitation

Table Captains

PiP Event Attendees

New Donors

Renewing Donors

Multi-Year Donors

Total Dollars Pledged

Appreciation

Thank-Yous Sent

Celebration Event Invitations

Celebration Event Attendees

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Introducti

Mosaic Volunteer Recruitment Brochure

Our mission — advocating for and providing the opportunities for a full life to

people with intellectual disabilities — depend upon the relationships that bind us

together as human beings.

You’ll find ample opportunities as a volunteer with Mosaic. We have volunteers

creating friendships with the people we serve, offering expertise in advisory coun-

cils, or helping in the office or in home maintenance. Other volunteers are seekingexperience for future careers in the field of disabilities. Some have finished suc-

cessful careers elsewhere, while others just want an opportunity to help where it is

needed. Whatever your reason, we’re glad you’re with us.

We expect all of Mosaic’s staff members to exhibit professional respect and

courtesy. We ask no less from you. We want to be the best at what we do, and

we want to support you to be the best as well! Mosaic offers you the opportunityto experience a life of possibilities through your volunteer service. We will also

recognize you for your contributions.

Again, welcome to Mosaic. We look forward to joining with you in creating a life of

possibilities for the people we serve.

President and CEO

From small villages on the plains of Nebraska, Mosaic has grown to be an interna-

tional voice for people with disabilities. We have agencies across 10 states in the

U.S. and ties with programs in other countries including Romania and Tanzania.

As a Mosaic volunteer, I expect: ■ to be treated with courtesy and respect. ■ to be called upon to use my skills and abilities and be encouraged to develop new ones. ■ to be interviewed by an agency representative prior to my volunteer involvement. ■ to be given the training necessary to perform my volunteer duties well. ■ to receive honest feedback on my performance as a volunteer and to have regularcontact with Mosaic staff members who supervise me. ■ to have my efforts and results recognized with thanks and appreciation. ■ to have my suggestions be considered and receive responses to them. ■ to receive a letter of recommendation if requested for job applications, résumés,school requirements, or other use.

As a volunteer, Mosaic expects that I will: ■ preserve the confidentiality of anyone we serve. ■ follow all guidelines, policies, and procedures given to me. ■ be punctual, responsible, and accountable for my actions. ■ inform my supervisor when I cannot be present as scheduled. ■ record my volunteer service hours and report them to Mosaic. ■ not perform my volunteer services while under the influence of alcohol, drugs, orother mind-altering substances. ■ respect all people with whom I serve and work. ■ work with a positive, cheerful attitude and in a calm manner.

■ dress appropriately. ■ make the agency representative or on-site Mosaic person aware of my concerns. ■ report actions of other volunteers or staff which violate Mosaic’s integrity policy. ■ inform my supervisor when I will be ending my volunteer service.

We appreciate all of our volunteers!

Welcome to Mosaic!

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A life of possibilities for people with intellectual disabilities.

Volunteer Opportunities atThis brochure outlines what a Mosaic volunteer

might expect and what is expected of them by

Mosaic. The brochure is available online for you to

download for printing at your agency. The link to

the PDF le can be found at:

www.mymosaicinfo.org

under My Corporate Services/Mission Advancement/Volunteers/

Recruiting/Volunteer Brochure


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Shown at 75%. Actual size: 8.5” x 11”.

Mosaic Ambassador Job Description Sheet

The best way you can help us is by becoming a

Mosaic Ambassador What is a Mosaic Ambassador?

A Mosaic Ambassador helps us share our mission with our community by inviting people he or she

knows to attend or host a Discover the Possibilities tour.

What are the qualifications?

Mosaic Ambassadors have a passion for our mission and want to work with Mosaic and the people we

serve to provide them a meaningful life in a caring community, giving a voice to their needs.

What requirements must be met to become a Mosaic Ambassador?

• Attend a Discover the Possibilities tour. (one hour)

• Attend a Mosaic Ambassador Training Session. (one hour)

• Invite at least 10 people to learn more about Mosaic within the first six months.

Options include inviting them to attend a:• Discover the Possibilities tour(s) hosted by Mosaic

• Discover the Possibilities tour hosted by the Mosaic Ambassador

• Discover the Possibilities tour hosted by another group

What is the time commitment?

The time commitment required is completely dependent on your outreach to others you know.

Contacts:

Name Your Name Here

Mosaic Ambassador Manager Mosaic in Your Town Community Relations Manager

email [email protected]

phone 123.456.7890 x00

Mosaic Mission Statement

Embracing God’s call to serve in the world,

Mosaic advocates for people with intellectual disabilities

and provides opportunities for them to enjoy a full life.

Mosaic in Your Town | Your Street Address | Your City, State, Zip +4 | P 123.456.7890 | www.mosaicinyourtown.org

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Mosaic Ambassador Manager Training Session Facilitator Outline

Mosaic Ambassador Manager Training Session Outline

Welcome

• Thank you for attending this session to learn more about how to become a Mosaic Ambassador.

• We know some of you are here to learn more and see if this role is a good fit for you.

• We promise that this experience will require very little of your time, but will be very rewarding.

• During this session we will cover why we need Mosaic Ambassadors like you, why you should want

to become a Mosaic Ambassador, how you can become a Mosaic Ambassador and some tools to

assist you in your role.

Purpose

• Your role is simple, but very important.

• Mosaic rarely spends funding on traditional marketing and advertising.

• Photos of the people we serve at their job or at a community event look great on a billboard or a

glossy magazine page, but it doesn’t tell our entire story.

• We have found that the best way to engage with our community is to invite them to a Discover the

Possibilities tour so they can experience our mission first-hand.

• Our hope is that they will want to become more involved with Mosaic by becoming a volunteer, anadvocate, a friend and perhaps even a donor.

• As a Mosaic Ambassador, you help us accomplish this.

• Ambassador Manager shares several quick examples of outcomes because of people that attended a

Discover the Possibilities tour. Some ideas are:■ New person in service – the care they are receiving now because they found Mosaic.■ In-kind gifts received and impact on people in service.■ Volunteer projects – scope of the project, impact on the people in service, dollar value of work

completed or associated materials donated.

Why become a Mosaic Ambassador?

• Ambassador Manager shares connection Mosaic/why they volunteer

• Ask attendees to share their connection/why they want to become a Mosaic Ambassador

Training Session Worksheet

(Hand out the flier and cover the details outlined on it)

• Your role as a Mosaic Ambassador■ Help share our mission with our community by inviting people you know to attend or host a

Discover the Possibilities tour.

NOTE: You are welcome to attend the Discover the Possibilities tours with your guests, but it is not required.


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• Ambassador Checklist – you have already completed the first two!■ Attend a Discover the Possibilities tour (one hour).■ Attend a Mosaic Ambassador Training session (one hour).■ Use the Ambassador Treasure Keys Map to help you brainstorm guests to invite.■ Invite your guests to an upcoming tour, host a Mosaic tour or bring our tour on the road.■ Share “Save the Date” cards for upcoming Mosaic Discover the Possibilities tours.

• Items to assist you■ Hand out Brainstorming Discover the Possibilities Invitees sheet.

• Brainstorming Discover the Possibilities Invitees sheet – this document will help you

brainstorm people you are connected with who you would like to invite to attend an

upcoming Discover the Possibilities.■ Hand out Discover the Possibilities Save the Date business cards.

• Save the Date cards – these are business-card sized save the date cards that you can hand out

to people who might be interested in attending at tour hosted by Mosaic.■ Invitation talking points – some quick talking points that you can use when inviting others

to attend.

Recognition

• When you have invited 10 guests you will be presented with an official Mosaic Ambassador

appreciation pin.

• This pin can be worn at any time and can even be a reason for people to ask you about how they can

become a Mosaic Ambassador.• Your name will also be included on our Mosaic Ambassador Wall of Recognition.

Next Steps

• Ambassador Manager will be in contact for updates and support.

• You will also be invited to attend Mosaic social and mission-focused events.

Questions?

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Mosaic Ambassador Training Session

Mosaic Ambassador Training Agenda

I. Welcome

II. Your Role as a Mosaic Ambassador Help share our mission with our community by inviting people you know to attend or host a

Discover the Possibilities tour.

III. Ambassador Responsibilities

• Attend a Discover the Possibilities tour (one hour).

• Attend a Mosaic Ambassador Training session (one hour).

• Use the Brainstorming Discover the Possibilities Invitees sheet to help you brainstorm guests

to invite.

• Invite your guests to an upcoming tour, host a Mosaic tour or bring our tour on the road.

• Share “Save the Date” cards for upcoming Mosaic Discover the Possibilities tours.

IV. Items to Assist You

• Brainstorming Discover the Possibilities Invitees sheet – this document will help you brainstorm

people you are connected with who you would like to invite to attend an upcoming Discover thePossibilities tour.

• Save the Date cards – these are business card sized save the date cards that you can hand out to

people who might be interested in attending a tour hosted by Mosaic.

• Invitation talking points – here are some quick talking points that you could use when inviting

others to attend:

• Tours are free and open to anyone wanting to learn more about Mosaic in Your Town.

• Tours include an hour of inspiring stories showcasing the impact of our mission on people

with intellectual disabilities and their families.

• The goal is to share how Mosaic provides a life of possibilities right here in our community.

• You will receive a follow up call to get your feedback and advice about how to share Mosaic’s

mission in our community.

• By attending you will have the opportunity to make a difference through gaining an

understanding of what we do.

• Events are held twice a month at Mosaic in Your Town at the location of your events.

• Light refreshments or light lunch are served depending on the time of the event.

Contacts:

Name Your Name Here

Mosaic Ambassador Manager Mosaic in Your Town Community Relations Manager

email [email protected]

phone 123.456.7890 x00


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Brainstorming Discover the Possibilities Invitees

Staff

Government Organizations

Community Civic Groups; Elected Ofcials

Families/Guardians

Churches

Volunteers Advisory Committee; Mosaic Allied Voices

Professional Contacts Vendors; Media; Professional Services; Other Providers

Donors Individuals; Direct Mail; In-Kind

Foundations/Corporations


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Discover the Possibilities Description

Overview:This is a one-hour introduction to Mosaic’s mission, work and passion for helping people with

intellectual disabilities live a life of possibilities.

It is designed to inform, motivate and move people to want to learn more, get involved and

share our story with others in the community. It is NOT a fundraising event.

The keys to success in this program include:

• Continually inviting new guests.

• Presenting compelling stories that focus on the mission of our work.

• Exuding energy and passion for the people we serve, and the work that is possible because

of community connections.

After the event, each attendee receives a follow-up call to discuss their impression of the

program, as well as their interest in continuing to learn more about Mosaic.

These programs are conducted twice a month throughout the year, with eight to 12 people in

attendance at each event.

Logistics:

Set up room prior to event• Sign in area

• Name tags, pens, fact sheets

Displays prepared:

Banner with names of areas of service

Photos

Scrapbook

How to present areas of mission:

1. Know the person who is being referenced in the story.

2. Include descriptors to help with familiarity.

a. Name/age/distinguishing elements

3. Share the before/intervention/impact element.

4. Explain this is one example.

5. Reference Mosaic throughout the presentation.


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Discover the Possibilities Agenda

Welcome Volunteer

• Purpose of Meeting

• Educate

• Inspire

• Invitation to think of others who would want to hear our story

• Mosaic will follow up with you in the next week to get your feedback

• Share personal story regarding involvement with Mosaic

Remarks ED/AD remarks

• Connection to Mosaic’s mission

• Mosaic’s mission in action Presenter

• Three focus areas (sharing stories in each area of service)

• Stereotype vs. Reality

Testimonial Presenter

Wrap-up Volunteer

• Thank everyone for coming

• Remind guests there will be a follow-up call


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Discover the Possibilities Story Outline

There are three distinct components in each story that is shared in a Discover the Possibilities.

These are presented in a style that is succinct, compelling and personal.

The three components are:

1. Share a vision of the situation before Mosaic was involved in the life the person in this story.

2. Explain how the person came into contact with Mosaic, include services received and

observations at the beginning of the connection.

3. Share the impact that the person has experienced as a result of their connection with Mosaic.What is possible for them now? How are they thriving and sharing with others?


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Mosaic Leadership Message

Personal Connection:

I was about 10 and remember a neighbor visiting with my parents, trying to encourage them

to sign a petition to keep a local organization from turning a home three doors down into a group

home for people with intellectual disabilities. My parents refused to sign it. They felt strongly

that people with intellectual disabilities have the same right to live in our neighborhood as

anyone else did.

Although I was just a child, that conversation left an impression on me. But I didn’t understand

the signicance of that episode until sometime later, after I had come to work at Mosaic, and

discovered that even today, almost 40 years later, people with intellectual disabilities still face that

type of discrimination. I think discrimination is wrong, pure and simple, and see the rights of

people with intellectual disabilities as a justice issue. None of us should be discriminated against

because of who we are. That’s why I am here today.

What we do here at Mosaic:

Mosaic partners with people with intellectual disabilities to create a meaningful life in a caring

community, giving a voice to their needs. I am proud to be a part of that mission. To help people

create a meaningful life, our vocational program teaches the skills to live as independently as

possible. In the past year, we helped four people get jobs and learn the satisfaction of earning a

paycheck to support themselves.

As a caring community, we show people that, regardless of how they’ve been treated in the past,

they are lovable and need to love themselves. A good example is our residential program, where

people know they have a safe place to call home. More than 40 people live in our 10 homes.

We also give a voice to people’s needs, through programs such as our early intervention

program which helps children with intellectual disabilities from newborn through age three get

the best start in life possible.

Vision for the future:

We dream of the day when everyone in our community receives the services they need. We

currently serve more than 80 people through the assistance of 140 staff members, but right now

there are at least 150 people on a waiting list here in Lindville. We have a goal that in ve years we

will be serving 30 of those who currently aren’t receiving any assistance. Many of those on the

waiting list are like some of the people you will hear about today. Some live at home with elderly

parents, not receiving therapies or being involved in the community. Some don’t have the

opportunity to know the satisfaction of earning a paycheck or some degree of independence. Others

are infants, born with a intellectual disability, whose their parents don’t know where to turn.

These are the people we need to reach.


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To do that, however, there are several things we need. Our vocational program has space toserve at least 25 more people, but without the staff to support those people, half the space sits

empty. Five more staff members would help us ll that space to capacity and get more people the

skills they need for life.

We have 10 homes here in Lindville. An additional maintenance person would help us not only

take care of the needed repairs, but help us update the homes in a timely manner and create ways

to make them more accessible and comfortable for the people we serve.

Also, there are dozens of children waiting for services and those rst years are so important.

Three more early intervention specialists could change the community’s future by helping those

children with intellectual disabilities get the best start in life that they can have.

A community that meets these needs is a community of justice. Justice doesn’t mean that everyone

is equal – that is unrealistic. But justice means that everyone has an equal opportunity. That is

what we do here at Mosaic: we provide people with intellectual disabilities the opportunities to

enjoy a full and meaningful life. Isn’t that what every one of us wants?

Thanks for being here today.


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Sample Stories Impact

Example 1:

Marlene was 40 years old and living with her mother. From the time she graduated high school,

she rarely left home, either for social activities or a job. She spent her days with her mother doing

household chores, shopping and going to church on the weekend. Her mother was very

protective, but that protective attitude unfortunately also limited Marlene’s involvement in the

world around her.

Marlene had no brothers or sisters and her mother worried, wondering about the future for her

daughter with an intellectual disability. Who would take care of her daughter when she no longer

could? That day came unexpectedly when Marlene’s mother had a stroke and moved into long-

term care for around-the-clock nursing.

Marlene life was turned upside down. She went into emergency placement and it was a

confusing time for her. Mosaic stepped in to help. We moved Marlene from her family home

into a Mosaic home with two roommates. Marlene was scared – and excited. It was hard for her

to make decisions on her own – she had never been able to. Staff members who worked with her

then often heard, “I don’t know” in response to questions about what she wanted.

Mosaic encouraged Marlene to get involved in activities. She is very shy, so she was reluctant to

even go back to church without her mother. Staff members went with her for several weeks, and

now on Sundays, she looks forward to going – especially on donut Sundays! We gured that with

her gentle personality, she would enjoy working with animals. She now loves the volunteer jobwe matched her with at the Humane Society.

Marlene works here in Mosaic’s day center where she is paid by the piece as she assembles

packets of items sold online. It isn’t a lot of money, but she will proudly tell you, “I work here. I

make money.” She would love to get a paid, hourly-wage job so we’ve been teaching her job skills

such as how to take instruction from a supervisor and how to keep a time sheet.

It has been exciting for us to watch Marlene change in the few years she has been with Mosaic.

Staff members no longer hear, “I don’t know” from Marlene. Instead, she is clear in making her

desires known. In fact, she recently repainted her room bright pink because she wanted itchanged. She also likes knowing that she earns money to do things she wants to do and to buy

the things she wants to buy. More importantly, she knows that she has people who love and care

for her. When her mother died last year, both of Marlene’s roommates and some staff members

attended the funeral with her. They have continued to be a great source of support for Marlene.

Marlene is a great example of the way we change lives every day at Mosaic.

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Example 2:

JR was an angry young man when he came to Mosaic. He was a 21-year-old who had been teased all

through school because of his intellectual disability. Unfortunately, he didn’t have much support athome, either. From what we’ve learned, it seems his father was either disappointed or embarrassed

by his son. In fact, after moving JR into Mosaic, his family moved without giving JR or Mosaic any

contact information to reach them.

As the manager of the house he moved into, I met JR the day he arrived. At that time, he also

looked down as much as possible and avoided making eye contact with people. When that didn’t

work, he would use anger and violent outbursts to try to keep people away. He preferred to keep

to himself, hiding out in his room playing video games. He wanted to get out of the house, but

because of his behaviors, he could not be trusted to go out alone – one time his violent behavior

even got him in trouble with the law.

He also turned that anger against himself. He didn’t do the basic things needed to take care of

himself. The simple things people do, like brushing our teeth and washing up, were things he

avoided. In fact, he no longer has any of his natural teeth because he refused to brush them.

But I saw something besides anger in JR. I saw someone who was afraid of being hurt again. I was

rm and consistent in letting him know when his behavior was unacceptable. But I also let him

know he was lovable. To prove it, my husband and I invited JR to our family events since he didn’t

have any family of his own.

We’ve helped JR get involved in some activities – he particularly loves to be active in sports and hasbeen taking lessons in kick-boxing. He says it is a place where he can beat up on someone without

getting in trouble! We’ve also helped him nd full-time work and he is saving up for his goal to

travel someday to Germany and go to Octoberfest.

It has been more than 12 years since he came to us. JR did not change overnight, but we outlasted

his anger. In fact, one time when he was at work and a co-worker tried to physically hurt him, JR

only defended himself and refused to ght back. I was so proud of him that I cried when he called

to tell me about it after he got home that night.

Last year, Mosaic helped JR achieve his longtime dream of reconnecting with family. Another staff

member saw an obituary with the same family name in a nearby town. A little research determined

that it was JR’s father, the man who abandoned his son. In spite of his past hurt, JR wanted to

attend the funeral. We prepared him with some notes and took him to the funeral. There he met

brothers and sisters who were happy to see him again.

I am so pleased that the JR people now see is not the person he was 12 years ago. It is too bad that

his father who abandoned him never got to know the man JR is now. For JR and others like him,

Mosaic brings hope and change by helping create a life of possibilities.

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Example 3:

Hi, I’m Kristin and my son, Logan, has been receiving early intervention services from Mosaic

for more than three years.

Logan was born three months premature and we knew before birth that he was going to have

some problems. But I still wasn’t prepared when after several months in the neonatal unit, the

doctors sent him home to die. They offered me no hope that he would ever get better and every

night when I went to sleep, I realized that he might not wake up with me in the morning.

What made it worse was that he didn’t even want me, or anyone else, to touch him. I jealously

watched other mothers hold and cuddle their newborns. Yet every time I tried to do that with

Logan, he would gag, turn red and get sick.

Mosaic’s nurses and teachers have changed all that. I can hold him now because they worked onplay therapy that helped him get used to touch as an enjoyable thing. They’ve also helped him

develop some muscle tone, so that nally at three years old, he can sit on his own. And he can’t

crawl, but he does roll around to get where he wants to go.

A couple of times a day he gets breathing treatments and uses a special jacket that pounds his

chest and back to keep his lungs clear. It looks painful to me, but he acts like he enjoys it, maybe

because he breathes better afterwards.

A speech therapist also works with Logan. They’ve taught him a few ways to make his needs and

wants known. He can’t use words but I know what he means quite often. When he is excited to

see me or anyone else, he thumps his chest twice – for me that means, “I love you.”

While my dreams as a mother are the same as any other mother, I know that my son will never

be able to do a lot of the things children his age do. Thanks to Mosaic, though, my son has a

future. He is able to communicate with me in ways we both understand, and I no longer fear

waking up in the morning.

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Stereotypevs. RealityExamples of stereotypes versus the reality of care for

individuals with intellectual disabilities.

Stereotype Reality

• Medicaid covers the basic costs, but many itemssuch as hygiene items, clothing, some therapies,etc., are not covered.

• Service hours are often limited by governmentbudgets rather than by an individual’s needs.

• Many people with intellectual disabilities livewithin the government’s denition of povertyand receive income. Depending upon their livingsituation, however, they may have to use that toreimburse the state government for their care oruse it to pay for rent, food, etc. that is not providedthrough any other source.

• States that invest more in Medicaid receive morefrom the federal government because it is a

matching funds program.

• Options for people with disabilities are limitedbecause they most often live at the poverty level.

• People with disabilities often experiencediscrimination based on ignorance of their abilitiesand needs.

Medicaid covers the cost of care for peoplewith intellectual disabilities.

The federal government covers costs that thestate does not for people.

People with disabilities have many options forresources within the community.

Opportunity: Therapists to provide services not paid by Medicaid, such as music therapy.

Opportunity: Volunteer Coordinators to recruit and manage Mosaic Allied Voices volunteers to callelected ofcials and advocate for continued state and federal funding for people withintellectual disabilities.

Opportunity: Social workers to help people access community nancial resources and programs.

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Opportunity: Case workers to explain services and develop plans for individuals and their families whohave moved from another state.

Churches and charities will take care of people

with intellectual disabilities.

People with intellectual disabilities live in state-

run institutions.

People with intellectual disabilities are like

children.

Services are the same in every state.

• Churches often contribute nancial gifts used to

care for people with intellectual disabilities, butdo not have the expertise or funds to meet all of aperson’s needs.

• Many people with intellectual disabilities havehigh medical needs that require nursing care andequipment that is expensive.

• Most people with intellectual disabilities live

in community settings, in group homes orapartments or with parents and other familymembers.

• A supreme court case (Olmstead v L.C.) determinedthat people with intellectiual disabilities should beallowed to live in the least restrictive setting possible.

• People with intellectual disabilities mature

physically and emotionally just as others do even iftheir intellectual abilities do not change.

• Often, because people with intellectual disabilitieshave difculty communicating, they are treated likechildren, which is demeaning and disrespectful.

• Services vary in each state; what is seen asessential and provided in one state may not beprovided in another.

Stereotypevs. Reality continued

Opportunity: Direct support professionals to support people as they engage in community activities.

Opportunity: Maintenance people to keep up residences and day centers.

Opportunity: Behavior therapists to help people modify behaviors and change.

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People can just call Mosaic and begin to

receive services.

People with disabilities don’t have the samedreams/goals as other people.

People with intellectual disabilities cannot hold acompetitive wage job.

Intellectual disabilities can be cured.

• People who have the ability to pay privately for

services may begin services at any time. People whorely on government funding for services must waituntil the state makes service funding available orwhen an emergency situation (such as the death ofa caregiver) requires the state to provide funding.

• All states have lists of people waiting to receiveservices.

• People with intellectual disabilities may not alwaysbe able to articulate their dreams and goals, butthey seek the same things most people do: safety,friendship, affection, security, etc.

• With simple accommodations and training, manypeople with intellectual disabilities are able to holdjobs in competitive workplace settings.

• People with intellectual disabilities are often consideredmodel employees for reliability and work ethic.

• Disabilities are not illnesses that can be curedthrough medical intervention; they are lifelong.

• The affects of intellectual disabilities may bemitigated through training, specialized equipmentand accommodation.

• Some people are born with intellectual disabilities,

others acquire them through sickness or accident.


Opportunity: Qualied direct support staff to help people Mosaic serves develop their personal goalsand a plan for Mosaic to help them achieve them.

Opportunity: Job coaches to help people obtain to competitive employment.

Opportunity: Nurses to provide ongoing medical care.

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Opportunity: Direct support professionals to provide services to people who cannot afford them and areon waiting lists at reduced rates or free.


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People with intellectual disabilities aren’t

contributing members of society.

People with intellectual disabilities havemental illness.

Family members always know what is best fora person with an intellectual disability.

People with intellectual disabilities cannotlearn and change as they grow older.

All service providers are the same.


Opportunity: Training and development staff to help families learn how to best support their loved onewho has a disability.

• When given the opportunity, people with intellectual

disabilities are job-holding, tax-paying members ofthe community.

• People with intellectual disabilities, like others, oftenvolunteer to assist with community organizationssuch as Meals on Wheels or the Humane Society.

• Intellectual disability and mental illness are not thesame thing; mental illness is treatable and can betransitory while intellelctual disability is a lifetimecondition that cannot be changed.

• Family members are often well-intentioned butdo not necessarily have the best informationfor assisting their loved one with an intellectualdisability.

• Some family members may not recognize thatpeople with intellectual disabilities matureemotionally and have their own dreams and desires.

• Physical and intellectual disabilities are lifelong, butpeople can learn to accommodate the disability andlearn new information as they age, just as others do.

• Many people with intellectual disabilities havebeen held back due to the ignorance of others, notbecause of their own limitations.

• Some service providers are for-prot organizations,while others, like Mosaic, are not for prot.

• Mosaic is faith-based organization.

Opportunity: Teachers for educational activities.

Opportunity: Community relations and public relations staff to help Mosaic share its mission and getothers involved.

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Opportunity: Resource workers to help connect people with disabilities with volunteer activities.

Opportunity: Mental health professionals to help those who have depression or other mental illnesses.


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People with intellectual disabilities are happy

and smiling all the time.

As long as people have food and shelter, theirneeds are met.

• People with intellectual disabilities have the same

emotional range as anyone else.

• Food and shelter are only the start. People needappropriate environments so that they can bloomand succeed.

Opportunity: Therapists or counselors who can help people with who communicate differently learnhow to voice their thoughts and feelings.

Opportunity: Recreational Coordinators to plan activities and community involvement outings forpeople that receive services from Mosaic.



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Sample Discover the Possibilities Sign In Card

Shown actual size. Provided four-up on an 11” x 8.5” sheet.

Welcome to

DATE:

NAME:

ADDRESS (HOME PREFERRED):

CITY: STATE: ZIP:

PHONE (MOST EASILY REACHED):

EMAIL (MOST EASILY REACHED):

INVITED BY:

P L E A S E P R I N T

an introduction to Mosaic in Yourtown


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Sample Discover the Possibilities Fact Sheet

Mosaic in Your Town

partners with people

with intellectual disabilities

to create a

meaningful life ina caring community,

giving a voice to their needs.

Your Street AddressYour Town, ST 12345-6789

000.000.0000www.mosaicinyourtown.org

Meaningful Life

Stereotype: People with intellectual disabilities are happy and smiling all

the time.

Reality: With supportive living environments the possibilities are endless.

“Being a host home provider stopped being a job for me a long, long time

ago,” said Tifnie, Mosaic host home provider for Steven.

Opportunity: Volunteers willing to train with therapists or counselors, to help

people with limited communication skills learn to voice their

thoughts and feelings.

Fact Sheet

Caring Community

Stereotype: People with intellectual disabilities cannot learn and change as

they grow older.

Reality: Physical and intellectual disabilities are lifelong, but people can learn

to accommodate the disability and learn new information as they age.

When asked of his favorite things about living with his host home provider,

Ray said, “I love going places, my own bed, having people to visit with and

a TV in my room!”

Opportunity: Qualied community professionals to partner with us, providing

training and development to staff to help families and host

home providers learn how to best support the people we serve.

Giving a Voice

Stereotype: People with intellectual disabilities don’t have the same

dreams or goals as other people.

Reality: People with intellectual disabilities may not always be able to

articulate their dreams and goals, but they seek the same things

most people do: safety, friendship, affection, security, etc.

Phyllis says, “For the rst time I have people in my life. I have a family

who cares about what makes me happy.”

Opportunity: Additional staff, host home providers and volunteers to help

the people Mosaic serves develop and achieve their goals.

Service Type/Number of People Served Supported Living 18

Supported Residential 2

Host Homes 18

Day Program* 28

* These clients may also be served and counted in Supported Living, Supported Residential and Host Homes.Total unduplicated census = 57 individuals receiving services.


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Sample Discover the Possibilities Wish List

Mosaic in Your Town Wish Listn Become an Ambassador

Be an Ambassador of Discover the Possibilities and invite your friends and colleagues to attenda Discover the Possibilities tour.

n Bed and Bath

We need full and twin size bedding, pillows and towels for the people we serve.

n Ofce and CleaningCopy paper, address labels, pens, brooms, trash cans, long handle duster, cleaning gloves andassorted household supplies.

n Seasonal Gift BagsCreate small goody bags or send cards to celebrate holidays throughout the year.

n Fix-Up ProjectsGather a group of friends and help us with maintenance needs for one of our group homes.

n H.U.G.S. DriveHost a drive to collect Hygiene items, Utility room supplies, Get creative (crafts) and Sheets(bedding).

n Host a PartySupport the people we serve by hosting a monthly birthday bash, recreational activity or aseasonal party.

n Join Mosaic Allied Voices (MAV)Advocate for Mosaic when issues arise in state and federal legislatures by joining Mosaic AlliedVoices (MAV). Go to www.mosaicalliedvoices.org and click on “Sign Up Here” to join.

n Committee MembershipJoin one of Mosaic’s committees – Safety, Business Advisory or Human Rights.

n Mosaic BuddyGet paired with someone we serve to participate in fun activities together once a monththroughout the year.

Your Agency Street Address | Your Town, ST 12345-6789 | 000.000.0000 | www.mosaicinyourtown.org


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Sample Business Cards with Upcoming Dates

Two-sided business cards, 10-up on a sheet, provided as editable PDF les,

so you can add the dates of your upcoming Discover the Possibilities events,

along with contact information.

www.mosaicinyourtown.org www.mosaicinyourtown.org www.mosaicinyourtown.org

Upcoming Tour Dates

www.mosaicinyourtown.org

Upcoming Tour Dates


Upcoming Tour Dates


Upcoming Tour Dates


Upcoming Tour Dates


Upcoming Tour Dates


Upcoming Tour Dates


Upcoming Tour Dates Upcoming Tour Dates Upcoming Tour Dates

Mosaic in Your Townpartners with people

with intellectual disabilitiesto create a meaningful life

in a caring community,giving a voice to their needs.

Mosaic in YourtownYour Address

Yourtown, ST Zip+4


Upcoming Tour Dates





Mosaic in Your TownYour Address

Your City, ST 12345-6789







000.000.0000www.mosaic inyourtown.org


















































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Sample Display Panels Highlighting Focus Areas

These panels are sized to t your existing

agency display boards. One for each Focus

Area, they can be moved and displayed as

individual panels as you move throughout

your location for a Discover the Possibilities

tour, or shown three across to highlight stories

of success for your agency during the initial

gathering of people for your event.

Actual individual panel size is 22” x 35”.

Display boards are also available without Focus Area names sostories could be interchanged between Focus Areas.

Three panel display with all Focus Area boards attached.

With Mosaic’s help, Shonice has attained a job in thecommunity and she has the supports she needs to be successful.


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Discover the Possibilities Job Assignments

Set up:

• Placement of DtP tables

• Placement of displays

During the event:

• Prep food and arrange table displays

• Registration table

• Promo table/Greeter

• Welcome person

• Lunch Room – Hospitality

Clean up:

• Clean up food area

• Put tables and table displays away


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Discover the Possibilities Types of Programs

The focus of the Discover the Possibilities program remains constant for Mosaic. This program isdesigned to highlight our mission, share our work and express our passion. This is accomplished

by sharing stories that bring our mission to life and inspire people to want to learn more and

support Mosaic.

There are three different ways to hold a Discover the Possibilities event.

1. Traditional

a. Each agency conducts two programs per month, at their agency.

b. 8 – 12 people are in attendance.

2. Mobile DtPa. CRM goes to a place of business or group to share Mosaic’s DtP stories, and capturing

names for follow up.

b. Number of people in attendance can vary considerably.

c. Mosaic stories are shared.

d. Attendees learn what they would see if they were to visit the agency.

e. Testimonial can be shared by letter, audio, or video.

f. Different types of DtPs

i. Patio Parties

ii. Church Presentations iii. Networking Luncheon

iv. Neighborhood gatherings

3. One-on-One DtP

a. CRM meets with an individual or couple to have an in-depth discussion, sharing stories that

highlight the mission of Mosaic.

b. Follow up questions can be immediate, with an invitation to also follow up in a few days.


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People First Language

As a leader in the eld of intellectual disabilities, Mosaic insists that people rst, correct and

inclusive terminology is always used when referring to the people we assist.

Stories about people we assist should mention their successes and abilities, not limitations and

disabilities. At times, it is necessary to show a person’s challenge in order to highlight that person’s

success, but never present that challenge as a limit or an object of pity.

Intellectual disability refers to the condition of people Mosaic serves; mental retardation more

specically describes the type of intellectual disability some may have.

Only use the clinical distinction when it is necessary, otherwise use intellectual disability.

People Mosaic assists are not referred to as “resident,” or “consumer,” but rather as “people” or

“individuals.” For example, “the individuals who receive assistance from Mosaic.”

Do not use labels or generalization such as “the deaf” or “the retarded.”

A intellectual disability is not a disease. Do not mention “symptoms,” “patients,” or “treatment,”

unless the person you are describing has an illness as well as a disability.

Mosaic advocates the importance of focusing on a person’s abilities, rather than their disabilities.

For example, Jane is not “crippled” or “conned to a wheelchair,” but rather, “Jane cannot walk” or

“Jane uses a wheelchair.”

Refer to people with intellectual disabilities by rst and last name just as you would with anyone

else. Do not refer to someone as simply “Jane.”

Recognize people with intellectual disabilities at their appropriate age level. A woman in her 30s

should not be referred to as “Janie” unless that is her preferred name. She also should not be

referred to as “girl” or “kid” but rather as “woman.”

Avoid sensationalist words, such as “inspirational” or “tragic.” Both are stereotypical.

Always refer to persons without disabilities as “without disabilities” rather than “normal.”


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First Impressions

First impressions are everything. You never get the chance to make one twice. If you are asked

“What is Mosaic?” or “What does Mosaic do?”, what do you say?

Here’s some help to keep it simple, if you only have...

:05 seconds

Mosaic assists individuals with intellectual disabilities by helping them reach their goals.

:10 seconds

Mosaic assists individuals with intellectual disabilities by helping them reach their goals. Wesupport them and empower them to be their best.

:15 seconds

Mosaic assists individuals with intellectual disabilities by helping them reach their goals. We

support them and empower them to be their best. We ask them what they would like to achieve

and do our best to make it possible.

:30 seconds

Mosaic assists individuals with intellectual disabilities by helping them reach their goals. We

support them and empower them to be their best. We ask them what they would like to achieve

and do our best to make it possible. We make a difference in _____________ lives right here in

___________________________ every day. CITY


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Cultivati

Cultivation


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Cultivati

After the Discover the Possibilities

DtP attendees are captured in Raiser’s Edge (RE). Not only does this simplify the follow-up process,it allows us to easily report attendance and fundraising results.

Following events, CRMs electronically forward attendee information to the database coordinator,

who will then load that information in RE. Action reminders are also added to constituent records to

ensure ease of followup by the CRM. See your Raiser’s Edge Best Practices documentation for

information on Actions.

Step 1

Forward DtP cards to the database coordinator within two days of the event. In most cases, cards

will be entered within 48 hours of receipt.

Step 2

Watch the RE action reminder notifcations on your homepage or dashboard and use them to

make followup calls to your participants. The goal is to gain as much feedback as possible, so

take the time to actively listen during the calls. Consider the following conversation items:

• Take time to make sure it is a good time for them to talk with you.

• Thank them for attending the DtP.

• Ask for impressions.

– How did you feel after the event?

• Was there one story or idea that stuck with you?

– Did you have any questions that I can answer for you?

• Are you interested in learning more or getting more involved with the work we do?

• Do you know of anyone who might be interested in attending one of our Discover the

Possibilities events?

• May I contact you in the future (regarding whatever they had an interest in, or a cup of coffee

to continue our discussion, if it was lively)?

Step 3

Record your conversation notes in RE (you can even do so while on the call). Complete and save the

action to remove it from your reminder list.


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Cultivati

Cultivation Plan


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Solicitati

Solicitation


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Solicitati

Partners in Possibilities Timeline

Mosaic Partners in Possibilities Event Timeline and Checklist

Additional Events Date(s)

Free Mosaic Events

ED Talk(s) (meetings with all MYGS donors, multi-year donors,

key supporters and parents)

Know thy donor calls/meetings

(goal set at training)

Off-site or Hosted DtPs (one per month)

Date of next Partners in Possibilities event: ______________________________________________________________________

11 months before next PiP: _____________________________________________________

Convert Table Captains and MYGS members into Ambassadors• Meet with Ambassadors, MYGS and others interested in becoming an Ambassador and

have them start inviting people to DtP’s or scheduling a private DtP at Mosaic or off-site

with their table guests (home/ofce/church/other).


ED Talks• Breakfast or lunch with ED and CRM or 1:1 meetings with donors and ED.

• Invite Multi-Year Giving Society donors (MYGS), other multi-year donors, key donors,volunteers and sponsors. Friends and parents can be invited as space allows.

• Includes an update on focus areas.

• Ask if there are any questions.

• CRM in attendance to take notes and to conduct follow-up calls (just like a DtP).


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9 months before next PiP: ______________________________________________________

Date/location/contract signed for PiP location

Make sure contract includes:• Cold pre-set meal, linens, centerpieces, screens, speakers, projector, A/V table in back or

side of room.

• Ask what they provide for you at the hotel (free or low cost) vs. what you need to bring, i.e.table number signs, registration signs, easels, hotel plants, ags, etc. Do they haveumbrellas in case it is raining and you need volunteers to help people from cars? Do youneed police for trafc reasons?

• Have an extra table for walk-ins (NOT set with food but there just in case it is needed.)

• Include specics in writing of staff not in room once ED begins the Visionary Leader speech,although main hotel person should be there in case CRM has any needs and a person todim lights for video presentation.

• Requirement of the dress rehearsal at the hotel either night before or morning of at hotelwith all A/V and speakers present to ensure all equipment is working and timing is correct.

• Registration area – check-in signs and tables, info table for your Mosaic display, tablecaptains table.

• Audio/Visual company needed for PiP? Try to get as much done by hotel as possible

without extra fees such as stage, podium, screen(s), A/V table, up lighting, pipe and drapefor stage, etc.

Order Save-the-Dates and Pledge Forms from Mission Advancement to have available andon hand as needed for meetings.

Begin sponsorship requests for PiP

8 months before next PiP: ______________________________________________________

ED Talk or Mosaic Free Event• Invite MYGS members, other donors, friends, key volunteers, etc.

• Includes Mosaic Leadership update, share celebration or needs from agency.• Provide sign-in sheets with info so CRM can conduct follow-up and thank-you calls, similar

to DtP calls.

7 months before next PiP: ______________________________________________________ED Talk or Mosaic Free Event


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6 months before next PiP: _____________________________________________________Begin Table Captain prospect list

• Ambassadors, past Table Captains, vendors, volunteers, family members, currentdonors, etc.

Develop theme for PiP• Personalize it and share your agency’s personality – photos, artwork, giveaways,

music, etc. for an emotional connection.

5 months before next PiP: _________________________________ ED Talk

4 months before next PiP: _____________________________________________________ED Talk

Speakers for PiP (welcome, invocation, pitch, testimony, close)• Provide them dates, times and call-in information for team calls, practice with coach and

dress rehearsal meetings.

Start recruiting Table Captains from prospect list

Have Ambassadors invite DtP attendees/no shows to PiP

• Provide Ambassadors with list of all their DtP invitees to date for them to call and alsotheir “no shows” from DtP’s to invite to PiP.


Plan post-PiP Celebration Event• Set date/time/location.

• Solicit sponsorship if needed.

• Order invite/reminder from Mission Advancement to have for MYGS and others to givepost-PiP.

• Plan to have ED invite during PiP follow-up calls.

Conrm all Table Captains• Meet 1:1 with the Table Captains to give welcome packet (letter, script to invite people, job

description, sample of guest list form and Save the Date cards).

• Let Table Captains know who will be checking in with them every 1-2 weeks before theevent to support them to ll their table.


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• Have staff/volunteers to serve as back-up Table Captains should someone not be able toattend at the last minute.

Contact all DtP guests• Develop plan to call and invite all DtP guests up to this point. (Remember that 40% of

people at PiP should be from DtPs, 10% can be repeat PiP guests, and 50% can be NEW– meaning they have not been to a DtP or a PiP before but can be a parent, long-time donoror volunteer who already knows about you OR a brand new person.)

ED Talk

Order free give-away item for PiPOrder PiP materials from Mission Advancement

• Table Captain packets, pens, video (two copies) music CD, table tents, etc.

2 months before next PiP: _____________________________________________________Weekly Calls/Emails to Table Captains

• Begin weekly touch-base calls and emails to Table Captains. Provide them with informationabout PiP program, current attendance stats, highlights from video, “things to know” aboutevent such as table tents, pledge cards and how these work (ways people can give), parkingat location, special food requests for guests, etc.

NOTE: Any new DtP guests from this time forward should NOT be invited to the PiP becausethey are still new to our mission. They will be invited to the PiP the following year after they havehad time to engage.

1 month before next PiP: _______________________________________________________Meet with Table Captains

• Thank them and review event details and how they can help make event even better fortheir guests and Mosaic.

• Remind them about table tents, pledge sheets, etc.

Order program from Mission Advancement

• Include all logos of sponsors and all speaker’s preferred names/titles.


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3 weeks before PiP: ______________________________________________________________Table Captain guest lists due

• Get from Table Captains regardless of whether they have their tables lled. They can keeplling the tables as needed.

Begin 2nd invite strategy• Call DtP gu

pip implementation guide complete

Documents