Pioneer Since 1998

Contents Origination .................................................................................................................................................... 3

Termination ................................................................................................................................................... 3

Supplementary Services ................................................................................................................................ 3

Mailbox Usage Overview .............................................................................................................................. 7

Phone Implementation Process .................................................................................................................... 8

Implementation Scenarios ........................................................................................................................ 9

Scenario 1: ............................................................................................................................................. 9

Scenario 2: ............................................................................................................................................. 9

IPPBX VoIP Plans ......................................................................................................................................... 10

VoIP FAQs .................................................................................................................................................... 11

Smart Work Place Portal ............................................................................................................................. 14

Other add-on to SWPP ................................................................................................................................ 14

IPPBX CRM / SWPP Add-on features .......................................................................................................... 15

Comparison of the IPPBX CRM to Other CRMs ........................................................................................... 16

Call 2 patient ............................................................................................................................................... 17

Introduction ............................................................................................................................................ 17

Who is Call2Patient for? ......................................................................................................................... 17

Features .................................................................................................................................................. 17

Conference Bridge ...................................................................................................................................... 18

Overview ................................................................................................................................................. 18

Features .................................................................................................................................................. 18

FAQs ........................................................................................................................................................ 20

How does conference bridge works?...................................................................................................... 22

Special Features of IPPBX VoIP ................................................................................................................... 23

Phone Polling, Survey, and voting (Metered Service) ............................................................................. 23

Mass Emergency Broadcasting (Metered Service) ................................................................................. 23

Smart Call Queue (SCQTM) ........................................................................................................................... 24

What is SCQ? ........................................................................................................................................... 24

Compatibility ........................................................................................................................................... 24

Functionality ........................................................................................................................................... 24

What IPPBX Provides? ................................................................................................................................. 25

How it Works? ......................................................................................................................................... 25

IPPBX DaaS .................................................................................................................................................. 26

Benefits ................................................................................................................................................... 26

IPPBX DaaS Features ............................................................................................................................... 27

Desktop Standard Features:................................................................................................................ 27

DaaS Optional Features / Applications ............................................................................................... 28

Virtual Server .............................................................................................................................................. 29

Benefits ................................................................................................................................................... 29

Data Center Features .............................................................................................................................. 31

Cloud FAQs .................................................................................................................................................. 32

Cloud Migration Services ............................................................................................................................ 35

Overview ................................................................................................................................................. 35

Cloud Migration Process ............................................................................................................................. 35

Disaster Recovery........................................................................................................................................ 36

Service Features ...................................................................................................................................... 36

Service Level Agreement ............................................................................................................................. 38

Response Time for Issues ........................................................................................................................ 38

IPPBX Business Security .......................................................................................................................... 38

IPPBX Voice Service IPPBX is a wholesale, retail provider of the industry’s top telecommunications carriers. IPPBX provides

high quality and low-cost VoIP services to ITSP’s, Hosted PBX providers, call centers, calling cards, and

carriers through our unique leading back office. IPPBX offers one of the largest DID and A-Z termination

footprints in the US and Worldwide.

Our wholesale VoIP service provides DIDs in the US and over 60 countries, A-Z termination, e911, 411,

CNAM and more. We leverage our high-volume traffic to negotiate aggressive rates. IPPBX won’t lock

you into a long term contract or ask for an unreasonable minimum. IPPBX eliminates the need to

negotiate and manage separate contracts with multiple vendors. We bring it all together for you in one

complete package.

IPPBX believes in using technology to automate daily business and operational processes. We are

constantly developing new tools to make service delivery faster and easier.

Origination IPPBX provides DID origination to US48, Canada, Hawaii, Puerto Rico and over 60 countries. Our DID

origination footprint provides coverage to over 8,500 rate centers in the US and thousands more in over

60+ countries. Most US and Canadian numbers include the ability to add features such as CNAM, T38,

E911, and 411.

Termination IPPBX offers Termination services to +1 US and Canada destinations. Our termination service gives you

the flexibility to choose from an NPS-NXX (Conversational) Deck, a Short Duration (Dialer) Deck, a t.38

(Fax) Deck and/or and A-Z International Deck.

Supplementary Services Along with our DID origination and termination offerings, we offer a host of wholesale VoIP service such

as; inbound CNAM (Query/Dip), outbound CNAM (storage), e911, 411 terminations (per event/call) and

411 listing.

IPPBX Features

Calling Features

Auto adding all incoming calls to

directory via system Artificial

Intelligence

Auto Receptionist

Call Delegation

Call Flip

Call Park

Conference Bridge

E-Fax

Call Forwarding

Free Call Recording

Full Desktop App

Hot Desking Free 411

Intercom

Local Numbers

Mobile App

Offer call cell phone when calls

come to mailbox

Page

Personal Company Directory

Presence

Shared line

Virtual Assistant

Visual/Regular Call Monitoring

Visual Call Screening

Visual VM

Voicemail to email

Whispering / Barge-in / Listen-in

Calling Features

Meeting Collaborations

Full functional conference

bridge for all users

Video Conferencing

All users have their own

webinar

Free record your webinars and

meetings

Go to my MAC/PC with dual

authentication security

Online Meeting and

Collaboration

Messaging

Receive text/email notification on:

Blacklisted Numbers

Call cell when new message

arrives

Copy new messages to other

mailboxes

Faxes

Missing calls

Voice mails

When mailbox is full

NOTE: Purple represents Standard. Pink represents Preferred and Orange represents Enterprise.

IPPBX Features

Management Administrative

Action

Ad hock/automated calls recording

Automated call distribution

Caller ID

Greetings

Live call logs

LNP local number porting

Management admin portal to phones and users PC’s

Multi-level IVR

Multiple system languages

Multisite management and location

Upload your own music on hold

Visual/audial call monitoring

International

10 different system languages

Average 40-60% discounted international rates

International number porting in 70 countries

Worldwide presence

Security

Multi geographical datacenter to recover.

Fully and uninterrupted services 24/7

Single sign-in

Voice encryption

NOTE: Purple represents Standard. Pink represents Preferred and Orange represents Enterprise.

System Reporting and

Performance

Receive text/email notification on:

Average hold time

Average ideal time

Hold time

Pickup after how many rings

Ringing redirect

Waiting time for calls to redirect

Who hang up while calling

Who hang up while ringing

System will send the text message/email on all the hang up

calls with caller name and numbers to operator and 5 manages, guess

what it never happens again

IPPBX Features

System Integration

CRM Integration

Exchange server/office 365 sync

Google contact sync

Microsoft Lync sync and integration

Microsoft outlook plug in

Outlook exchange calendar integration for Conference Bridge.

NOTE: Purple represents Standard. Pink represents Preferred and Orange represents Enterprise.

Mailbox Usage Overview

Phone Implementation Process Once an order is placed

We request Extension LIST along User name last name,

extension number, email address and cell phone number for

all end users.

As we receive the list, provisioning starts prior shipping.

We send you back your list with an extra column as MAC addresses,

also all end user will receive an email and a text message include

written instruction and link to videos to show how use their phones.

Along credentials to log in to their online phone portal to change VM

pin, record their VM greetings, view visual VM, and more

We will record all existing voice instructions and auto receptionist

voices using Audacity to use and create same environment in our

system for the best seamless move,

As you receive phones already all phones are programmed, all are

ready to use just PLUG & PLAY (Plug it to any internet source)

Based on provided Spread Sheet Phones will be distributed to

staff, just take it out of box and hock it up to internet source

Implementation Scenarios

Scenario 1: Existing phones are VOIP phones, internet from wall goes to existing Phone and from existing

Phone connection to new phones as per picture then to PC (if pc and phone share same wire)

Scenario 2: Existing phones are digital, internet wire which goes to pc should disconnect from PC, connected

to new phones then from new phone a wire goes to PC (Jack called “PC”)

At this time staff have time to start play with new phones receive internal calls from each other,

test features and make outgoing calls, familiar themselves to new phones, at the point like week

or more after most staff are ready we will cut over existing lines to our service a process which

called “LOCAL NUMBER PORTING” (LNP) at desire time and date requested by client, totally

seamless no down time or interruption in service.

At this point users do not need old phones anymore implementation is done old phones can

collected back.

During period of 2 phones on every desk, staff who feel comfortable with new phones usage can

request early cut over after mastering on new phones and feeling comfortable to use new

phones have an option to remove old phone at any time prior to porting numbers and only use

new phones. (7. Just call our support number or create a ticket on our portal support will

manage it on demand)

From this point at any time staff could call support with any question or look our online videos

to find their answer.

IPPBX VoIP Plans

VoIP FAQs Q: What do you mean of Hybrid Environment?

A: As a hosted solution if internet goes down, all phones will be down, in Hybrid mode, we install a

server in premises as well, in any shape of from your internet is down all phone devices will shift to in-

site server, so all extensions can be up and running till internet is back, plus we can add up to 48 pot

lines or analog lines to work as a fail over, all main numbers will be routed automatically to analog lines,

as well as users can make outbound calls through same lines.

Q: What are your SLA TERMS?

A: Yes, We provide the SLA of 99.999% availability. We also rates every phone call with a Mean Opinion

Score (MOS) plus this is tool is available to customers as well, at any time you can log in to your portal

and see real-time MOS for each individual calls as well as for last 30 day plus you can compare or see

history of all calls on specific extension or group real-time as well.

Q: Where are your data centers? What happens if we have another storm like Hurricane Sandy at your

data center location?

A: Our cloud Services delivered from 4 different geographically center, NYC, LA and Las Vegas in USA and

Amsterdam in Europe, ensuring that services are available regardless of conditions at your location.

Ensuring that Cloud services are available regardless of conditions at your location. We experienced

100% uptime during Hurricane Sandy. We operate active/active platforms and all components are fully

redundant.

Q: How do you conduct user training?

A: We offer training in a variety of methods, to best suit the way your users prefer to learn. Training can

be provided on-site or via the web (custom or general), and a wealth of Quick Reference Guides and

Quick Tip Videos that can be accessed at any time.

Q: How do I design or change my call flow?

A: Before initial implementation an experienced project manager will consult with you on how to

properly set up your call flow and he goes over a state of art implementation point of view questioner

with you, then he will built your flow with your admin, this way is best way to explain your options as

well as providing you best training to how make changes, with some minor training, your administrator

will be self-sufficient – able to make virtually any change necessary to your hosted phone system via our

web-portal.

Q: What happens if new phone models become available?

A: Unlike some providers that require you to purchase or provide a third party lease purchase, a hosted

PBX solution from IPPBX is on a subscription base for a pre-determined term. At any time, you may

choose to do technology refresh.

Q: Can I bring my devices?

A: IPPBX utilized standard SIP protocols to deliver VoIP services. As such, most commercially available

SIP phones are compatible with our services. If you have older equipment that you’ve invested in, we

often have programs and incentives available for upgrading. To answer your question, yes you can bring

your own device as well.

Q: What if our ISP (internet service provider) goes down?

A: You phone system stays up on cloud, still people can call you and reach out to auto-attendants, call

can be fork to cell phones automatically or receive messages via text or email. The foundation of IPPBX

Net IP’s network architecture is survivability. Plus you can get a backup ISP and Dual-Wan Cisco router

free form IPPBX since our technology is Domain-Based, this allows phones stay in contact with their

domain through back up ISP without the necessity of rebooting phones, despite Asterisk IP based

phones systems.

You continue your business without interruption.

Q: If we have fail-over ISP, how this can be handled by phone system?

A: Due to this fact that phone are not looking for an IP address as default gateway, neither hosted

service, all phones will be register to hosted service in matter od 5 second automatically.

Q: Do I need an MPLS network for my premise-based system – is that true for your system too?

A: IPPBX can deliver service over a variety of different access types. You can utilize public internet or

private or a combination of these to maximize redundancy and survivability.

Q: Is maintenance included?

A: While many systems require support agreements to cover hardware and software upgrades and

routine brake-fixes, a hosted VoIP solution from IPPBX includes all upgrades and hardware fixes at no

charge. You should note that some hosted providers do not include maintenance, so it’s important that

you identify that.

Q: Is IPPBX a carrier?

A: IPPBX is a world class cloud service provider with service and customer all around world

Q: Can your system work with my overhead paging system or the box at my front door or my security

system like cameras?

A: Yes it can. Plus to that our system provides paging over phones as well, so to page you do not need to

have separated system; all phones can participate in page or intercom as well.

Q: Can you explain if want to integrate phone system with some of the software applications how

does it work?

A: Because our hosted solution is built on industry standards, customers can take advantage of pre-

existing integrations to such applications as Outlook, most CRM application’s and websites, and many

more. Plus we have SOAP gateway which can be integrated into any application or database software,

and provide full functional integration.

Q: Adding an extension or making changes, how does it work? Are there any charges involved?

A: Making moves / adds / changes are no time, all is plug and play, you get a new phone and just plug it,

the system will provision the new phone automatically based on Mac Address, as simple as the click of a

mouse via our Web-Portal. There is no need to go through the lengthy process of scheduling and

dispatching a technician to administer any changes.

Smart Work Place Portal

All your businesses, all in one Place

Too much work on your plate?

Let our system JUGGLE it for you

Other add-on to SWPP SWPP has over 100 modules and can integrated to any web application.

IPPBX CRM / SWPP Add-on features • Customer portal

• E-Signature

• Google address lookup

• Google Apps Integration

• Google Drive Integration

• Live chat integration

• Mobile app with location tracking services

• Office 365 Integration

• Outlook integration

• Push Notification

• QuickBooks Integration

• SMS Add-on

• SMS Marketing Automation

• WhatsApp Integration

Comparison of the IPPBX CRM to Other CRMs

Call 2 patient

Introduction Call2Patient is a voice broadcast platform that sends telephone calls at a very high speed to help you

grow and retain your customer’s base effectively while simultaneously reducing workload. Now you

won’t need to dial each patient’s number to schedule an appointment, reschedule an appointment, or

to confirm an appointment. Imagine the reduction in workload off this single feature! All you need to do

is record you calls. You can save both your time and money. The system provides you a platform to view

calls that were accepted or rejected and whether the call was answered by a human or a machine.

Who is Call2Patient for? Call2Patient is a feature for those medical organizations (clinics, hospitals, pharmacies, etc.) that have a

plethora of patients to call. The system is provided with a list of telephone numbers that can be dialed

sequentially. The system can call a million patients a day!

Features • Play Message: Pre-recorded audio messages can be played.

• Appointment Confirmation: Patients can confirm their scheduled appointments by pressing a

key on the phone keypad.

• Reschedule Appointment: Patients can reschedule their appointments

• Multi-Choice: Different options can be selected according to the patient’s need. An example,

the IVR will state ‘Press 1 to confirm your appointment or press 0 to speak with someone live.

• Schedule Conference: You can also set a schedule conference with your patients. The system

will automatically call the appointed numbers and put the participants in the conference.

• Transfer Calls: system also has the capability to transfer your patient call on an appointed

number.

• Reporting: system will provide you exact report about every called number, duration and status.

• Answering Machine Detection: System is intelligent and can differ between answering machine

and the human voice. If you don’t want to play your message to answering machine system will

hang up the call once it’s been picked up.

• Auto Redial: system has auto re-dial feature. It will call to non-connected numbers at a later

time.

Conference Bridge

Overview Avoid traveling around the country or across town with conference call services and save valuable time

and resources. Be more effective with what you have by organizing a conference call instead of in-

person meeting

Conference calling, or tele conferencing is an everyday staple in the business world. Conferencing allows

us to spend less time and money on travel and improve our office productivity.

Fundamentally, a conference call is just 3 or more people getting on the phone and talking to each

other. Think of 3-way calling, but a lot more complex. If you wand 5, 50 or even 500 people on one

phone call and be able to hear the conference host with crystal clarity, you need some serious hardware

and the know-how to run in. This is where conferencing services providers come in. Conference call

services run on hardware known in the industry as a conference call bridge or conference bridges. A

conferencing bridge is designed for managing and allocating phone calls in larger groups called

conferences. Along with call routing, a conference bridge is designed to provide call stability, system

redundancy and echo cancellation with noise reduction.

Features • Capacity of 500 calls per conference room

• Conference IVR support - Multiple IVR nodes:

• Plays Message – play pre-recorded audio or use text to speech to invite called person to

join conference instead of called person make call to join conference.

• Conferencing – Dial contacts and put them into the same conference room.

• Capture Name – as call is being registered, system asks caller to announce their name

and records their voice, this recording will be used to announce their name in

conference as well as if they get disconnected in any time during conference system will

play their name recording to inform that person has got disconnected, for example, as I

join conference, my name will be play as Matthew joined, if I get disconnected system

will play “Matthew” to inform Matthew left conference.

• Record – Record all conference

• SMS – Send an SMS to the contact during the call.

• Branching – Go to specified part of the IVR depending on the contact’s input.

• Tag support in TTS - Text to speech with contact tags so that variables can be inserted

into the message, for example; “Hello, Mr {surname}, we are calling you in behalf of

{company_name}”.

• Reporting – extensive call data and survey reports exportable to CSV.

• TTS Support – Text to Speech support in File and multiple languages using Acapela TTS

• Audio Upload – Simple interface for uploading audio files.

• AMD – Answering Machine Detection with “record-your-message-now” beep

identification.

• Multi-User – Supports multiple users, facilitating SaaS voice broadcast providers to allow

their customers to create their own voice broadcast campaigns.

• Extensive Documentation and training

• Instantly scalable – You can set up new workers without central configuration.

• Concurrency –Concurrent Calls Scheduling.

• Recurring Tasks – Supports recurring tasks like cron, or specifying an exact date or

countdown for when the task should be executed.

• Web Interface –can be managed via a Web interface.

• Real-time web-based reports – For call details and current calls.

• Import Contacts - Import contact details from a .csv file

• Appointments Module – Send out reminders by Voice, SMS or email at a pre-

determined time.

FAQs • Q: Can I schedule a conference call, is system capable to send invitation as email to callers or I

have to use my email service to send them invitation?

• A: Very simple, on web portal all you need to be to enter email addresses of all the callers,

system will send them an invitation as soon as you set time and date.

• Q: If one or more callers get disconnected during conference call, is there a way for us to be

notifies, or we will figure it out at the end of call?

• A: Our system is a smart system, same way as callers join conference call and system announce

their name, if any one gets disconnected during conference call, system will announce their

name to notify everyone on their disconnection, cool right?

• Q: Is there a way to have system call all callers and invite them to join conference call instead

of having those to call bridge number? We have this issue always, some people are late some

forget, and do you have a solution for this issue?

• A:Sure, as an option you can just copy and paste all contact numbers in portal, and schedule

date and time, system will call all contacts in a same time and invites them to join conference

bridge, also you can set up redial up to 10 times, if they are not picking up the call.

• Our system is an intelligent system, is able to recognize human pick up or answering machine, so

if they do not pick their call system will hung up and redials in 2 or more minutes later (intervals

can be define for system

• Q: If we use option that system calls contacts, and invites them to join conference, can we

customize what message to be played, how can we record that message?

• A: Our system is equipped with text to voice feature, so all you need to is to provide script, then

system will convert that to voice our system uses “Acapela” an Award Winning voice technology.

• Q: How do I make a conference call?

• A: Once you have signed up with IPPBX, we will provide you with all of the material that you

need in order to quickly and easily arrange a conference call.

• Q: How many persons can join a conference call?

• A: You can have up to 500 callers on per conference call. Conference calls allow groups of

people to get together with the goal of achieving certain milestones, collaborating on projects or

to brainstorm new ideas.

• Q: Are the conference call recorded?

• A: As an option yes, we strongly suggest that you do. In fact, recording the calls and podcasting

them to the people that were unable to attend will allow them to stay in the loop and know

what is going on with your business. This is especially helpful if you have people calling in from

differing time zones. Making the call easily accessible to them will ensure that you have more

people listening to the important things that have happened during your call.

• Q: Will I have access to customer service?

• A: Yes we have some of the best customer service in the IPPBX. Our technical support is

available to you 24/7 to ensure our service and your conference calls are running smoothly. If

you need assistance in making your call, our customer service representatives will be more than

happy to walk you through the process to ensure that you get it right the first time. No

blundering around and accidentally disconnecting your entire conference call, we will walk you

through it step by step, and can also provide on call services during the call to make sure all is

moving smoothly along.

• Q: Do I need special equipment for a conference call?

• A: No. there is no need of special equipment whether it's an office phone, cell phone, VoIP

phone, home phone or PC call, we can support it. Our service is designed and tested to handle a

call from any type of phone.

• Q: Can I see who’s on a conference call?

• A: Yes, you easily view your conference calls live from a web-portal. Our web interface takes any

guess work out of conference calling. In this way you will know who is on the call, and can also

keep track of time easily.

• Q: Does IPPBX offer international access for conference calls?

• A: Absolutely, IPPBX provide services in 65 countries. You can take your conference call from

anywhere even while travelling as well.

• Q: Is the IPPBX service secure?

• A: Yes, each account has its own access code and conference URL for entry. Plus calls can be

encrypted as an option as well a short tone will ask callers to identify themselves as he/she

enters to call.

• Q: Can I use my IPPBX conference room more than once?

• A: Yes, you can use it whenever you need.

• Q: Do I need to visit IPPBX every time I set up a conference room?

• A: Only once you need to visit for an account on IPPBX then you will have the access on set up

accounts?

How does conference bridge works? A conference call bridge connects multiple lines into a conference call.

All the participants dial into a conference bridge to get connected to the teleconference. A conference

bridge is a combination of hardware and software and is capable of connecting multiple phone lines

simultaneously. The bridge can even accommodate a number of teleconferences to be held at the same

time. It is the bridge that also enables the host to mute some or all the participants when he needs to

talk about something without being interrupted.

The participants of a teleconference can connect independently to the bridge with the help of a login

code and a personal identification number. Beside our system can call all contacts to invites them join

conference, this method provides greater security that more traditional systems.

Special Features of IPPBX VoIP

Phone Polling, Survey, and voting (Metered Service) • At the end of a call, you can invite the client to participate in the satisfaction survey. This feature

will provide an automated report.

• Call many numbers of people and present IVR options for either polling their opinions,

interactive surveys, or taking their vote and record the results.

Mass Emergency Broadcasting (Metered Service) • Any shape of where there is a necessity to warn large number of people in a short time, such as

weather warnings.

• Mass text broadcasting in emergency warnings.

• The system is able to make up to 100,000 calls a minute.

Smart Call Queue (SCQTM)

What is SCQ? As your business develops and you get high volume of incoming calls, Smart Call Queue enables you to

address more callers with less office staff. Call queues are normally used when a company receives more

calls than it can instantly handle. Instead of employing more staff to handle holidays or peak hours, you

can efficiently manage calls through better resource management.

Paying more workers than you normally need is a bad investment, and with SCQ system performance

reports, you can set up your system in a reasonable way with low wait times.

This leverages the best of both worlds: you don't overextend your business and your customer service

doesn't suffer.

Compatibility Our system is compatible with all hosted and on-premise phone systems, even as an add-on option you

can hook up to your analog line.

SCQ gives you the freedom to keep your service with your existing phone carrier. It gives you the

independence to stay on your in-house PBX System and another best part about SCQ is that it also works

with your existing phones. So just add SCQ to your existing phone service to keep your callers satisfied.

Functionality As an example, to better understand how SCQ functions.

When all office staff is busy on a call, the system gives the customer an option to leave their phone

number. The system will then provide the estimated time until the customer will be called back. This

assures the customer that he/she will not lose his position in queue. As soon as the system recognizes

that the staff member is free, it will automatically call the customer next in queue and transfer his call to

available agent.

What IPPBX Provides? Hosted voice, data, and video applications

Software-As-A-Service, Data-As-A-Service:

There are several ways to consider cloud computing. But what are the best ways to put cloud

computing to work for your business?

Now, there is an alternative to getting mired in the menus, pick lists, and intricacies of the

thousands of services that are offered on the web – Cloud integration services from IPPBX

As your cloud integrator, we’ll design a solution for your business that incorporates our best

practices as a service provider with secure and highly available cloud technologies. We’ll devote

the time and thought into your business processes and needs to make sure that your cloud

solution works so you can focus on your business.

With an IPPBX cloud integration solution, we’ll manage your network infrastructure –

application, servers, backups, and security – in our secure network operations center (NOC).

Services included:

o Data Storage & Backup

o Business continuity

o Real-Time monitoring

o Cisco Unified Communication

o Full suite of business productivity applications.

How it Works? With IPPBX Cloud integration services, your applications and data reside in our SAS 70 Type II

data center (NOC). Our NOC is monitored 24x7, to ensure high availability. You can access your

applications and information from your office or as a mobile worker with secure internet

connection.

Benefits

Our cloud plans are scalable based on the needs of your enterprise. This saves you the

operational and capital expenses of purchasing and maintaining server and storage hardware

and software.

Pay for what you use. Bandwidth, storage, voice profiles, and application licenses are based on

your current needs.

You can streamline your IT expenses by making it easier to add or remove users, and to deploy

applications or new servers.

Moving your application and data into the IPPBX solutions cloud can help you save on monthly

power and cooling expenses.

IPPBX Cloud Service IPPBX DaaS Desktop As A Service

Our Virtual Desktop put ends to the endless process of buying, supporting, upgrading and ultimately

replacing local PCs by providing a “virtual” workplace that can be accessed from anywhere, any time, on

a variety of devices for an expectable monthly fee. By leveraging a Virtual environment, IT managers are

freed from the need to “touch” each desktop for support or delivery of new applications. This saves your

staff time to be more productive in other activities.

Since all of their “work” is being done in the IPPBX Cloud, you can extend the usable life of your older

computers or replace them with inexpensive thin clients, and even provide secure access from Home

PCs and iPads.

Benefits Simplicity: Keep your old PCs but point them to our Virtual Desktop cloud computing and we will take

care of the support, routine upgrades, backups, and any malware concerns for you.

Finance: Reduction in the total cost of desktop ownership by almost 85% through troubleshooting, ease

of deployment, and extended life of older equipment. Since old PCs will be used as a gateway to connect

to DaaS, and all computing process will be done in the cloud, you could keep using an old one and enjoy

high-performance cloud services without any hassle.

Productivity: DaaS is accessible from anywhere. This provides a better environment for all users, while

administrators can support and deploy from a centralized location.

Continuity: Our cloud services delivered from 4 different geographical centers: NYC, LA and Las Vegas in

the USA and Amsterdam in Europe, ensuring that services are available regardless of conditions at you

location.

Scalability: Meet new requirements by adding additional resources to the “virtual” PC rather that

upgrading to expensive equipment.

Performance: Every 10 seconds our system is replicating all the changes from one location to other, this

immediately rectifies any PC related problem by remotely restarting. Or reimaging feature saves IT time

and puts employees back to work immediately.

Speed: Work with speed up to 1GB/s connected directly to data infrastructure of global network.

Control: Enjoy unmatched control and point-and-click configuration over all services through admin

control panel.

Security: Provides external users with secure access to company apps and data, enforcing end-to-end

security across all users, regardless of devices, keeping a log of all users’ activities.

Network Performance Monitor: Monitor all devices and network through state of the art SolarWinds

applications.

Staff Performance Monitor: With our state of the art platform, admins can monitor, interact, collaborate

with users or record users screen.

IPPBX DaaS Features

Desktop Standard Features: • Virtual Windows 8 or 10

• Smart remote printing

• With no need for drivers, print from cloud to your local printer.

• Print to PDF, with no need of Adobe (no need to keep on Adobe updates).

• Printing in monitoring mode, this will automatically print any PDF file appearing in selected

folders, also you can print these PDF files to ‘NOT-Network’ local printers.

• Immediate printing without delay from the cloud. Our technology, has its own compression

which delivers extraordinary speed on print jobs

• Plug & Play printers without any setup.

• Our print technology uses Microsoft Virtual Channel technology, so there is no need for network

configuration.

• Shortcut menu, right click on any open document on cloud and print locally.

• File transfer in the windows environment, right-click and transfer file to local PC

• Smart Scanning

• Scan to TIFF, JPEG, & BMP.

• Secure & extremely fast, we encrypt and compress all communications transmitted via

Microsoft Virtual Channel.

• No need for scanner drivers.

• The best solution for Healthcare Providers, scan all patient document to a central server in the

cloud.

• Import PDF documents and edit them; remove pages or add pages.

• Extend Scanners, this will convert your ordinary scanner to a virtual scanner accessible to all

users.

• Scan to PDF or save as image, no need of Adobe.

• Import Camera, you can now take snapshots from the web camera connected to your PC, and

directly import those images. Ideal for EMR, CRM, etc.

• Hybrid Environment

• Uninterruptable access even if your office internet is down, Local Client Mode (LCM).

• Allow segregating resources, like dedicate more memory to staff who need more.

• Access to file server with multilevel access policy manager.

• DaaS delivery protocol

• Seamless desktop user experience.

• Rich media content.

• Access to local USB peripherals.

• Built-in Virus protection (Virus and Malware Protection).

• Access from Windows and Mac computers, various think clients, iPad & Android tablets.

• Add any application that you own to your desktop image.

• Integrate virtual desktops with your Active Directory and application servers or allow us to

integrate all together on Virtual Servers.

DaaS Optional Features / Applications • Microsoft Office 2013, 2016 or 365 (Standard or Enterprise) or Open Office.

• Adobe Acrobat

• Office applications like Exchange and OCS/Lync

• Shared storage and backup

Virtual Server Our Virtual Data Center is a Virtual Private Cloud Computing Service that enables customers to leverage

guaranteed resource availability (processer, memory and disk resources). Using the Virtual Private Cloud

customers gain the ability to create virtual machines and allocate and provide computing assets on

demand from Admin Control Panel.

We provide IT professionals with the built-in control and resiliency of an enterprise-class computing

environment coupled with the scalability and flexibility of the virtual private cloud. In addition, security

always in priority our Virtual Servers provide the privacy and security that companies require for safe

production computing environments.

And Customers have multiple options to establish private connectivity as if the servers were still sitting

in their own on-premise office.

Benefits • Simplicity: replace multiple on-site servers, support, upgrades, and backup with a simple “cloud-

sourced” service.

• Finances: Pay just for resources that are needed, for a predictable monthly fee.

• Productivity: Users can gain access to virtual servers from any location, while administrators can

support and deploy from a centralized location.

• Continuity: Our cloud services delivered from 4 different geographical centers, NYC, LA and Las

Vegas in the USA and Amsterdam in Europe, ensuring that services are available regardless of

conditions at your location.

• Scalability: Meet business requirements by adding additional resources to virtual machines, or

adding additional virtual machines inside resource pools.

• Performance: Every 10 second our system is replicating all the changes from one location to

other, this gives you immediately rectify PC problems by remotely restarting, or reimaging the

desktop saving IT time and putting employees back to work immediately.

• Speed: Work with speed up to 1GB/s connected directly to Data Infrastructure of Global

Network.

• Control: Enjoy unmatched control and point-and-click configuration over all services through

admin control panel.

• Security: Physical and virtual security in no longer your issue. True customer isolation enables

you to leverage the power of the cloud without the risk.

Data Center Features • Up to 1GB/s download speed

• Servers with 2 TB RAM

• Multi-Location redundancy

• Guaranteed Resource Reservation – Compute resources 130% allocated

• Ability to oversubscribe computing resources within allocated pool

• Service Level Agreement – 99.999% uptime and availability.

• Enterprise grade compute resources on enterprise-class cluster

• Best-in-class virtualization technology from VMware, EMC & Microsoft

• True customer isolation with private VLAN

• High availability – Hardware failover built-in

• Private Security – True Firewall

• Full administrative control over servers

• Multiple Operating system options

• Built-in server applications.

Cloud FAQs Q: What is Resource Pool?

A: Resource Pools are computing resources (CPU, RAM, and Disk) that are allocated to a Virtual

environment. We assign virtualization computing resources to each customer’s Virtual environment

based on their selection in the order process. The reservation pool is made available to the IT

administrator via the Virtual Machine Manager to self-provision virtual machines as required.

Q: Can I over-provision Virtual Machines against the total amount of computing (CPU and

RAM) in my allotted pool (quota)?

A: Yes, IT Administrators have full control over the use of computing resources within their pool. There

are no limitations on the density ratios (virtual machines-to-vCPU/RAM), however, you cannot over-

provision hard disk. Virtual Data Center customers have the ability to over-subscribe their own

resources up to the maximum amount of disk available in their purchased quota.

Q: Can I over-provision my Disk on Virtual Machines beyond my allotted pool (quota)?

A: No, disk resources are thick-provisioned and dedicated on a Virtual Machine basis and cannot be

over-provisioned.

Q: Are my resources (CPU, RAM, and Disk) guaranteed strictly for my use?

A: Yes, your pool will be allocated the full amount of purchased resources and are available strictly for

your use up to the maximum of your set quota. These resources are guaranteed to always be available

within your pool.

Q: Can I burst beyond my allocated pool of resource if needed?

A: No. Resources are allocated based on the purchase order. Reserved Resources are committed and

guaranteed to each customer’s Virtual Data Center and platform resources are not oversubscribed. IT

administrators should predict any required growth or seasonality into their capacity requirements so

resources can be self-provisioned via the Virtual Machine Manager on-demand.

Q: Can the activities of one Virtual Data Center (over-subscription) impact other customers on the

platform?

A: No, computing resources are allocated and isolated to each Virtual Data Center. The activities of one

customer cannot impact other customers on the platform.

Q: How do I add additional resources to my Virtual Data Center?

A: There are two ways to expand the quota of computing resources within your Virtual Data Center:

• Submit an electronic ticket to support@ippbx.com with the details of your request.

• Contact your Technology Advisor or Client Technology Advisor with the requirements

Q: What if I need to join a virtual machine or virtual data center to a different network or VLAN?

A: IPPBX maintains very strict security guidelines and processes around virtual networking. As a result,

any changes that require new virtual switches (VLAN’s) within the Virtual Data Center or cross the

boundaries of existing virtual switches (VLAN’s) require a manual trouble ticket via support@ippbx.com.

Q: How do I self-provision Virtual Machines within my Virtual Data Center?

A: Self-Provisioning virtual machines and computing resources within the Virtual Data Center are

facilitated via the Virtual Machine Manager. All Virtual Data Center customers are provided access to

the provisioning portal during the initial provisioning process. Virtual Machines can be created, tuned,

and adjusted via the portal along with console access, utilization, and many other features.

Q: How do I configure CPU, RAM, and Disk for a new machine?

A: For new machines, CPU and RAM are selected within the provisioning template in Virtual Machine

Manager. For existing Virtual Machines, hot-adds for CPU and RAM and can be controlled within the

“Virtual Machines” section in Virtual Machine Manager. Disk size and volumes (adds, changes, or

deletes) require an electronic trouble ticket to support@ippbx.com.

Q: Can I import my own templates?

A: Yes, if templates currently exist in an on premise virtualization environment they can be imported

into the Virtual Machine Manager and made available for your use with the Virtual Data Center

environment.

Q: What if I have a custom Virtual Machine or template requirement?

A: Custom templates can be created within the Virtual Machine Manager for use within the Virtual Data

Center.

Q: Can I clone an existing Virtual Machine?

A: The Virtual Machine Manager provides multiple role-driven login capabilities with different rights

within the Virtual Data Center to view, make changes, console, control machine state, and many other

functions. Super-Administrators can have the ability to clone virtual machines if designated.

Q: Can I add vCPU to my virtual machine through the portal?

A: Yes, processing resources can be added to Virtual Machines within the Virtual Machine Manager. This

function can be performed on new machines being created or on existing machines that require

additional resources.

Q: What is the maximum amount of vCPU I can self-provision per Virtual Machine?

A: The maximum amount of CPU that can be added to a self-provisioned Virtual Machine within the

Virtual Machine Manager is 12.

Q: What if I need to provision a machine with more vCPU resources than allowed through the Virtual

Machine Manager?

A: Machines requiring resources (CPU & RAM) above the amount available through self-provisioning

should be requested through support@ippbx.com.

Q: Can I add RAM to my virtual machine through the portal?

A: Yes, memory resources can be added to Virtual Machines within the Virtual Machine Manager. This

function can be performed on new machines being created or on existing machines that require

additional resources.

Q: What is the maximum amount of RAM I can self-provision per Virtual Machine?

A: The maximum amount of RAM that can be added to a self-provisioned Virtual Machine within the

Virtual Machine Manager is 128GB.

Q: What if I need to provision a machine with more RAM resources than allowed through Virtual

Machine Manager?

A: Machines requiring resources (CPU & RAM) above the amount available through self-provisioning

should be requested through support@ippbx.com.

Q: Can I add hard disk or additional disk volumes to new or active Virtual Machines via the portal?

A: For existing machines, email disk expansion or new volume requirements to support@ippbx.com.

Your request will be fulfilled along with electronic notification of completion. For new machines, once

your template has been created and the virtual machine is self-provisioning, email disk and volume

requirements to support@ippbx.com. Your request will be fulfilled along with electronic notification of

completion.

Q: How do I access my Virtual Machine?

A: Console access is available through the Virtual Machine Manager for each Virtual Machine within the

Virtual Data Center environment.

Q: What are the uptime and availability SLA’s on the Virtual Data Center solution?

A: IPPBX Virtual Data Center has a standard Service Level Agreement of 99.999% for all core platform

elements for uptime and availability.

Cloud Migration Services

Overview While a cloud migration can present several challenges and increase security concerns, cloud computing

can also enable a company to possibly decrease investment expenses and operating costs while also

benefiting from the dynamic scaling, high availability, multi-tenancy and effective resource allocation

advantages cloud-based computing offers.

Many organizations want to go “cloud” but often struggle with the lack of resources to get there. Our

specialized Migration Team follows proven best practices to ensure customer environments are

relocated safely and efficiently to the Cloud.

Cloud Migration Process Cloud environment will be fully implemented 2 weeks prior to cut over, this will give enough time to all

users to get more familiar with new environment also having access to their own DaaS, while working

with legacy system gives them capability to compare both new and old Desktop to make sure no one

misses any file or application before cut over. Due to this fact users will not experience any down time

during migration.

Server Migration

• Our specialist will make full image of your server while is running and move it to Cloud

• Then we will install printer Drivers and ensure proper printing throughout your environment.

• We will create a replication of your Active Directory and will ensure of proper configuration

• Email migration, we provide Hosted Exchange as well as providing Gmail infrastructure with

100% compatibility with Outlook, plus 100% uptime.

Disaster Recovery Data Backup & Recovery is built in to your service as we provide redundancy in multiple location, your

whole private cloud is being back up and sync to other location every 10 seconds, but on top of this we

provide offsite back up as optional service as well. This intuitive, automated, off-site backup service

offers real value, peace of mind, and convenience to any organization.

Service Features • Data backup for servers, laptops, desktops, and Network Attached Storage (NAS)

• Simple, software-based configuration automates your recurring data backup tasks

• Point-and-click recovery of files from any location

• Data is encrypted, then stored off-site on a secured platform with 24×7 monitoring

• Data encryption ensures absolute security

• Scalable to daily operations and disaster plans

Service Level Agreement • Our escalation procedures ensure a technician in always available to help. Helpdesk tickets are

updated as work on the problem progresses so you can monitor the case status. The IPPBX techs

working on your case are identified in the helpdesk case record, so you know who to contact for

additional detailed information and progress.

• IPPBX IT professionals committed to providing around the clock support to our customers. Our

dedicated based support team has expertise in all software platforms including but not limited

to.

• Oracle

• Microsoft

• Cisco

• Custom platforms

Response Time for Issues During Business Hours: 30 Minutes SLA

After Business Hours: 60 Minutes SLA

Average response time: 2-3 Minutes

IPPBX Business Security • 24x7 video surveillance

• Controlled and escorted access procedures

• The positive ID of authorized customers/agents

• Multi-level FOB/Key and biometric scanning

• Security strategy based on CSA guidelines

• Several PCI audit in support of customer compliance needs

• Security is customizable to client specifications and industry requirements.