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DEL
GO
SEA
www.DELGOSEA.eu
DocumentationE-Government as the Breakthrough to Enhance Government Performance and ServicesTra Vinh, Vietnam
PILOT CITIES - DOCUMENTATIONNON-STATE ACTORS AND LOCAL AUTHORITIES IN DEVELOPMENT – ACTIONS IN PARTNER COUNTRIES (MULTI-COUNTRY) FOR NON-STATE ACTORS
This project isco-funded by the European Union.
A project implemented by the consortium: Konrad-Adenauer-Stiftung e.V., Thailand Environment Institute (TEI), Local Government Development Foundation Inc. (LOGODEF), United Cities and Local Governments for Asia and Pacific (UCLG-ASPAC), Association of Indonesian Regency Governments (APKASI), Association of Cities of Vietnam (ACVN), and National League of Communes/Sangkats of the Kingdom of Cambodia (NLC/S).
LOCALGOVERNMENTDEVELOPMENTFOUNDATION
The Partnership for Democratic Local Governance in Southeast Asia (DELGOSEA) was launched in March 2010 and is co-funded by the European Union and the Konrad-Adenauer-Stiftung (KAS) of Germany through the German Ministry of Development Cooperation.
DELGOSEA aims to create a network of cities and municipalities to implement transnational local governance best practices replication across partner countries: Cambodia, Indonesia, Philippines, Thailand and Vietnam. It supports the role of Local Government Associations (LGAs) in providing and assisting the transfer and sustainability of local governance best practices replication by local governments. Most importantly, through the exchange of best practices in the region, DELGOSEA intends to contribute to the improvement of living conditions of disadvantaged groups in Southeast Asia by helping increase their participation in local planning and decision-making.
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Copyright 2012 by DELGOSEA Project | www.DELGOSEA.eu
All RIGHTS RESERVED
Except from brief quotation in a review which this publication is part of, it must not be reproduced in any form without the permission of the DELGOSEA project, represented by the project applicant Konrad-Adenauer-Stiftung e.V.
The views or statements presented in this publication are solely those of the authors and do not necessarily represent those of the DELGOSEA project. The Project will not accept any liability with respect to damages or consequential actions taken as a result of the information provided in this publication.
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Documentation of the Transfer Processes in Tra Vinh City, Vietnam
The Partnership for Democratic Local Governance in Southeast Asia (DELGOSEA) was launched in March 2010 and is co-funded by the European Union and the Konrad-Adenauer-Stiftung (KAS) of Germany through the German Ministry of Development Cooperation.
DELGOSEA’s aim was the creation of a network of cities and municipalities to implement the replication of best practices within local governance across national borders, concentrating on five partner countries: Cambodia, Indonesia, Philippines, Thailand and Vietnam. It supports the role of Local Government Associations (LGAs) in assisting the transfer and sustainability of best practice replication by local governments. Most importantly, through the exchange of best practices in the region, DELGOSEA contributes to the improvement of living conditions of disadvantaged groups in Southeast Asia by helping increase their participation in local planning and decision-making.
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About this Publication
Since the Partnership for Democratic Local Governance in Southeast Asia (www.DELGOSEA.eu) began in March 2010, 16 pilot cities from five countries have committed themselves to enhancing their local service delivery so that living conditions in their municipalities could be improved. The 16 cities have chosen best practices from other countries in one of four areas – people’s participation, institutional governance, urban inclusive services and fiscal management – to learn from and replicate these success stories in their own cities.
The purpose of this publication is to illustrate the replication process of Tra Vinh city, Vietnam. Starting with a brief description of the best practice example chosen for replication, it continues with a brief overview of the transfer concept itself, i.e. the adoption of the best practice into the specific political, cultural and legal frameworks of the respective pilot city.
Chapter 2 focuses on the methodology, activities and results of the replication process, as achieved by August 2012, which is followed in Chapter 3 by a concrete example of the real impact the project has on people living in Tra Vinh city.
Chapter 4 is looking at the challenges, the sustainability as well as recommendations for future actions. What have been the main challenges encountered during replication, and how can these be overcome? What can we learn from the experiences of Tra Vinh city and what would be our recommendations for those who would be interested to replicate a best practice in their own locality? Finally, how can we sustain our project activities after the project funding has ended?
Chapter 5 then provides the overall evaluation results of the replication process so far. The evaluation was carried out by a specifically trained coach who accompanied the city during the last 12 months of replication.
Over the last few months DELGOSEA has produced many publications. In total, 16 best practice descriptions have been published, as well as a textbook and teaching guidelines on the best practice transfer, and now, with this publication, our experiences during the replication process itself. All publications can be downloaded from www.DELGOSEA.eu.
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Documentation of the Transfer Processes“E-Government as the Breakthrough to Enhance Government Performance and Services”
Tra Vinh, Vietnam
List of Authors:Nguyen Thi Thu Cuc – Consultant for replication in Tra Vinh city Do Hau – DELGOSEA National Coordinator for Vietnam www.DELGOSEA.eu
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Table of Contents
Documentation of the Transfer Processes ..........................................iiin Tra Vinh City, Vietnam
About this Publication ........................................................................1
Chapter 1: Introduction of the Best Practice ......................................5and the Transfer Concept
1.1 Description of Best Practice ..........................................................51.2 Description of the Transfer Concept ...............................................7
Chapter 2: Methodology, Activities and Results ................................10of the Replication Process
2.1 Description of the Methodology ...................................................102.2 Results, Main Activities and Outputs ............................................15
Chapter 3: The Impact of Best Practice Replication ..........................183.1 Impact of Replication on the Local Community ..............................183.2 Success Story from the Field ......................................................22
Chapter 4: Challenges, Sustainability and ........................................23Recommendation for Future Actions
4.1 Challenges and Problems during Replication..................................23and Measures to Overcome Them4.2 Mechanisms to ensure Sustainability and ......................................26Activities Foreseen after August 20124.3 Recommendations for Other Cities Intending to Replicate a .............26Best Practice from Another Country or City
Chapter 5: Monitoring and Evaluation of the Replication Process .....28
5.1 Monitoring of the Replication Process ...........................................285.2 Overall Evaluation of the Replication Process .................................28
Annex 1: Log-frame .........................................................................30
Annex 2: Risks and Risks Mitigation .................................................41
Bibliography.....................................................................................43
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Chapter 1: Introduction of the Best Practice and the Transfer Concept
1.1 Description of Best Practice
The best practice for replication in Tra Vinh city, Vietnam, is the e-government system from Yogyakarta City, Indonesia. Yogyakarta is the capital of Yogyakarta Province and consists of 14 districts covering an area of 32.5 km2. It has a total population of 522,568. The local government has 7,652 employees and has an Annual Local Budget (APBD) of around 847 billion IDR for 2010.
The Yogyakarta City government has developed a management system that makes use of information and communications technology (ICT) for a more organized, efficient, and effective delivery of services. The Yogyakarta City government formulated the following objectives when designing and implementing the e-government best practice:
Utilizing technology to address government administration transparency;
Increasing public participation throughout all stages of the government’s development activities, from planning and implementation to evaluation;
Improving government performance in delivering public services.
Activities included amongst others:
Basic information technology training courses and awareness campaign for Yogyakarta City government officers;
Establishment of the Technology and Information Telematics Office (TIT) as an umbrella institution to oversee e-government implementation by other departments/offices;
Activation of the website www.jogjakota.go.id to engage the public in interactive communications to improve Yogyakarta’s public services and to download information on taxation, permits, banking and other facilities;
Online recruitment of Yogyakarta’s civil servants;
Online procurement systems for all government departments/offices;
Implementation of online learning course for junior and senior high school students in Yogyakarta.
The adoption of an e-government system has resulted in:
Improved quality of services delivered by government (e.g. transparency in licensing and licensing shortened, convenient in asking for applications and cost via telephone or SMS);
Significant reduction in the total administrative and operations costs of the government (unification, integration and simplification of existing databases);
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Increased transparency, control, and accountability in the government’s organization (Positive changes in the method and channel for providing and sharing service information among departments in service delivery and dealing with citizens’ feedback; transparency in budgeting, recruitment and procurement);
Paradigm shift, from the manual system to the digital system, among employees of the Yogyakarta City government, and the change of mindset on the relationship between the government and the community;
Improved investment appeal of the city;
Established community interactive services via: People’s Online Forum, emails, SMSs, Telephone, direct conversation at city hall’s office. The public could voice their concerns or inputs to the government or join the polling for emerging, important issues about the city.
The budget for the Yogyakarta City E-Government program and the responsible Telematics and Information Technology (TIT) Office fully originates from the local budget, with an annual increase of 1%.
Background and Objectives
In 2002, Yogyakarta developed the Regional Management Information System (SIMDA), which was implemented by the Archive and Electronic Data Processing Office (KAPDE). One year later, motivated by the demand to provide rapid, appropriate and transparent services, Mayor Harry Zudianto considered it necessary to develop the SIMDA into an e-government system. The effort had the support of ICT-related units (such as the KAPDE and the Regional Information Board), structural institutions (such as the licensing agency, tourism, etc.) and regional non-structural institutions (such as the Procurement Service Unit and Information and Telematics Technology Section). The city government of Yogyakarta partnered with various institutions and the private sector in developing the e-government system. It cooperated with the MIPA Faculty at the Gajah Mada University (UGM) in surveying every government agency to draw up the SWOT analysis. The city government also obtained technical assistance from the People’s Economy Empowerment Study Centre (PKPEK), and cooperated with the Information and Communication Technology Service Centre (PPTIK) of UGM and the private sector (Gamatekno and Jogjamedianet) in the procurement of infrastructure.
The success and sustainability of the E-Government depends heavily on the commitment of the local government to maintain and continue developing the system, benefits brought about by the system, and matching of the system with the city government’s vision for the period 2007-2026. In addition, the institutionalization of activities, including regulations and informatics application norms make the system sustainable.
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Picture 1. Licensing Board in Yogyakarta city, Indonesia
1.2 Description of Transfer Concept
Tra Vinh city is the capital of Tra Vinh province, covers an area of 68.035 km2 and has a population of 130,000. The Tenth City’s Party Congress emphasized the ongoing pubic administrative reform, especially information technology (IT) application (e-government) in local governance and quality service delivery, and considered it a key development area in the city development strategy for 2010 - 2015.
While there are many similarities between the two cities, there are also political, institutional, economic and IT development differences that make the replication in Tra Vinh city a process not of copying but adapting the system to the local conditions.
The pilot project and its transfer concept focuses on introducing e-government to the city in an effort to improve the efficiency of local government and to make routine administrative processes more user-friendly. Since the beginning of the project, the city’s website has been upgraded to such an extent that it now features more than 200 new procedures as well as forms and documents to download, to facilitate, for example, land management procedures. This has proved very popular with the public who is now also receiving news and updates from the local council via its website.
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Specific objectives of the replication are:
To improve the quality of public services;
To substantially reduce administration and management cost of administrative agencies;
To improve transparency and responsibility of administrative agencies;
To improve the capacity of civil servants in delivering public administration services for the people;
To promote people’s participation in state management work.
Results of the replication:
People can track their dossier situation of 28 procedures and can print 15 online land procedure form; the number of management text online has increased from 15 to 21;
Directors, managers and staff of departments, as well as mass organizations are trained to improve their knowledge and skills to implement E Government;
The website provides useful information for the citizens (http://tptv.travinh.gov.vn);
A dialogue forum between public agencies and community is operating;
Improvement of information technology infrastructure;
Approved best practice transfer concept.
In order to meet the stated objectives and results, a project-monitoring tool, the logical framework, consisting of activities, timeline, responsibilities, budget source, indicators and source of information was developed.1
An important aspect of the project centered on community participating in local governance. To promote such participation, it was crucial to identify who actually constitutes ‘community’ in Tra Vinh city. These are people, businesses, civil society organizations, local NGOs, academia and research institutions, government agencies, media, mass organizations, international projects locating in the city. Four approaches to promote community participation were chosen in the replication in Tra Vinh: information, consultation, involvement and partnership.
The transfer concept identifies possible risks to the replication process, classifies them by impacts and frequency and proposes solutions to mitigate,2 distinguishing between risks in during the implementation phase on the one hand and risks to the sustainability of the project results after the end of the funding period.
1 See Annex 1: Log-frame2 See Annex 2: Risks and risks mitigation
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For a successful replication, the transfer concept adopts a monitoring approach based on the log-frame. This necessitates collection of baseline data that is used for monitoring and evaluating the changes and impacts of the replication. The sustainability of the replication after 1.5 year could only be ensured when the city leaders and staff maintain their strong commitment, the community actively participate in the online forum on the city website, the people are educated in e-government and IT application and the best practice in Tra Vinh is replicated.
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Chapter 2: Methodology, Activities and Results of the Replication Process
2.1 Description of the Methodology
2.1.1 Selection of the Best Practice Replication
After Tra Vinh was selected as a pilot city for the replication of an institutional governance best practice by DELGOSEA, a memorandum was signed between the city, DELGOSEA’s national coordinator and the Association of Cities of Vietnam (ACVN) to recognize the support for the best practice transfer for democratic local governance by localities from the five countries in the region within the framework of DELGOSEA project. The national coordinator sent a selection of best practices to the city to select the most suitable one for replication.
Based on a democratic and participatory approach as well as on encouragement of collective intelligence and ownership, the best practices were sent to the city functional departments for consultation, as these bodies were going to implement the replication. Criteria for selection were identified, such as: conformity of the replication with recent government policies, local background and political priorities, similarities between two cities, capacity of the city departments and officials and people’s participations in local governance. With the desire to improve local governance and serve the on-going administration reform, the City leaders decided to select the best practice of e-government system in Yogyakarta, Indonesia for replication after being advised by the departments as well as DELGOSEA Project in Vietnam and ACVN.
2.1.2 Establishment of the Project Task Force
In order to implement the replication, the city set up a project task force and drew up some regulations for its operation. Being aware of the role of leadership for the replication success, the deputy mayor of the city was appointed to be the head of the task force. As it is an e-government project, there had to be coordination between the City and the provincial Department of Information and Communication, which is in charge of any projects related to e-government or IT application undertaken in the province. Thus, the task force has three deputy heads: one as a standing deputy head is the Head of the City’s General Office; another is the Director of Information Centre, Tra Vinh provincial Derpartment of Information and Communication, and the third is the Head of the city’s Culture and Information Office.
The replication of the best practice of an e-government system aims at promoting coordination between functional departments for quality public service delivery and people’s participations in local governance. Therefore,
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other members of the task force were leaders of the city departments and local socio-political organizations including Department for Urban Management, Department for Natural Resources and Environment, Office for Land Registration, Department for Education, Department for Justice, Department for Finance and Planning, Youth Union, Women Association. In addition, an IT expert was appointed to be a member of the task force. These members studied the best practice and actively communicated it to their departments/organizations.
2.1.3 Development of Transfer Concept
The first step of adapting the best practice to Tra Vinh was to develop a so-called transfer concept, which would function as a planning document. The members of the task force were asked:
To study carefully the best practice and the transfer concept drafted by consultants;
Based on the best practice to initiate good and practical ideas for the city;
Give comments for the concept transfer.
During meetings to finalize the transfer concept, the task force members actively discussed each part of the transfer concept, especially the logical framework, the objectives, results as well as activities because in each department a task force member represented will be directly involved in these activities.
Picture 2. Task force members actively provide inputs during the participatory working meetings
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Based on the consultant’s proposal, discussion inputs contributed by the task force members and suggestion by the national project coordinator and ACVN, the transfer concept for replication of the e-government best practice in Tra Vinh was preliminarily completed. After approval by the city leaders, replication activities were integrated into the city annual development plans. The city also allocated a budget for replication in addition to the funding by DELGOSEA.
With the support of DELGOSEA, the city made a study visit to Yogyakarta. The city officials saw how e-government is operating and made some hands-on experiences. Coming back the country, the city officials proposed to adjust some activities in the transfer concept so that they could be adapted to the local context, an initiative that was approved by the city leaders. During DELGOSEA’s mid-term conference, the city officials were further trained in designing the transfer concept, including the formulation of specific objectives, results, activities and evaluation indicators. This led to further adjustments to the transfer concept.
2.1.4 Setting up a Support Network for the Transfer Concept Implementation
During the transfer concept development and realization process, the city established and expanded a cooperation network to make use of resources and develop a support system for the implementation.
Firstly, the city made use of the existing relationship with ACVN. As an ACVN member, the city was consulted by ACVN in selecting a best practice for replication. ACVN kept in close contact with the city during the replication and helped the city to find experts for assisting with the e-government implementation experience at local level: IT application in land management. Additionally, ACVN provided a link to other projects that were dealing with similar issues and were able to provide training for the city’s IT officials, contributing to the city’s capacity building for the e-government system replication.
In the context of poor decentralization, it is advantageous for those projects partly funded by the locality to gain support from of the superior government levels. Being aware of this, the city secured support from the province leaders and set up a close cooperation relationship with the Department of Information and Communication, which is in charge of information and communication in the province.
Given a restriction in public expenditure, the city was creative to link with other projects and make use of their outcomes to support the implementation of the e-government project.
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2.1.5 Capacity Building and Communication Promotion
Since two of the four specific objectives of the e-government project were related to improving the quality of public service delivery and promoting people’s participations in local governance, there was a strong focus on the communication with city officials and the local community. The city announced the best practice replication to all functional departments and communicated the replication widely among its officials in various ways such as through leaflets or briefings in meetings. Initially, some officials who were used to manual work found it difficult to familiarise themselves with computers. As a result, the project communication and implementation encountered difficulties. To deal with such situations, the city issued documents on obligatory usage of Internet network at work.
Replication information is uploaded on the city website and widely communicated to the city citizens through activities and events such as news on the local TV and radio, local newspapers, leaflets, banners in busy streets, workshop for community participation involvement and other communication methods.
Picture 3. Banner for e-government communication hung in streets in the city centre
One of the key factors for a successful replication was to build capacity for those who are directly involved in the implementation process. Apart from tailor-made training workshops sponsored by DELGOSEA (based on the training need analysis taken during the meetings with the task force), the city allocated funds for the training of city officials. In addition, the study visit to Yogyakarta, as well as a return visit to Tra Vinh by some
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experts from the best practice city who shared their experience with their counterparts in Tra Vinh, the working within the project team and joining the replication activities have all improved city officials’ knowledge, skills, positive attitude and their capacity.
Picture 4. Workshop on e-government in Tra Vinh city, 21-23 December 2011, funded by the city
2.1.6 Documentation
For monitoring and evaluation purposes, the documentation of the transfer process, which involved the collection of data and other material as well as compiling materials of transfer process, was very important and had to be done regularly from the very beginning of the replication.
The city was asked to provide initial information, including a report on IT application before replication, a set of applications gathered and traditionally presented and an official letter on management documents to be transmitted online. Functional departments were asked to report their current situations: officials’ capacity, their IT ability and work performance. However, this baseline information was not fully reported as staff was busy with their political tasks and some officials were not familiar with this kind of report.
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During the replication process, a city official was appointed to be the contact person providing information to the consultant and project team. He had to sent the transfer logbook every month, record the number of city website visits and collect replication information and materials for documentation.
2.2 Results, Main Activities and Outputs3
Result 1:
202 administrative procedures and dossier situation of 28 administrative service can be tracked on line; 22 forms of land and house services are available for printing from the city website; the number of management documents to be transmitted on line (replacing postal delivery) increased from 15 to 21 (increased by 6 more than before the replication).
Activities:
From March to December 2011: the website was adjusted and upgraded (see http://tptv.travinh.gov.vn): 202 administrative procedures were put online; city government working timetable and guidelines; structure, functions and addresses of the city government and its functional departments, public service delivery units, socio-political organizations; activities of the city government, the local budget and policies as well as investment are posted on the city website.
November 2011: Experts from the best practice in Yogyakarta, Indonesia paid a visit to Tra Vinh for advising on e-government implementation.
November 2011: The software for online tracking of 28 applications became operational. People can now know the result of their dossier handling by tracking online from any computers/ laptops connected with internet, tracking online at the information kiosk at the city One Stop Service, or by SMSs.
From August 2011 to February 2012: 22 kinds of land and house procedure forms were uploaded so that they could be printed.
From August 2011 to February 2012: informing the public of online services on the city website: accessing to administrative procedures, tracking online dossier situations and printing procedure forms.
Result 2:
Leaders, managers and staff from local government departments and mass organizations have improved their knowledge and skills of e-government implementation.
3 See Annex 1: Project logical frame
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Activities:
May 2011: Study visit to the best practice city Yogyakarta, Indonesia. After the visit, the transfer concept was adjusted for adaptability and feasibility.
July 2011: Regulation on using IT at work was developed and enacted.
September 2011: 3 training workshops were carried out. 90 officials from the city functional departments were trained in e-government knowledge and skills.
Result 3:
Useful information is available on the city website.
Activities:
March 2011 - October 2011: the city website was redesigned so that it could be easily found by using search tools like Google. The number of visits to the city website increased from 20,000 by October 2011 to 490,000 by May 2012.
July 2011: A regulation on website news sending and receiving, posting and editing was developed; collaborative network was set up.
August 2011 - October 2011: Information was collected to post on the city website. Useful information on food, accommodation, pharmacies, health care facilities, banking services, ATM boxes and places for tourism was uploaded on the website.
October 2011 - present: upgrading and maintaining the city website.
Result 4:
Forum between the local government and community is operating.
Activities:
September 2011: A workshop on community participation in e-government implementation was held. 60 participants represented government agencies, political and mass organizations, civil organizations, businesses, press and the people.
November 2011: the forum was developed and put into a trial phase: Q&A column, auto-reply to acknowledge the feedbacks sent by citizens, people’s comments and replies by functional departments.
November 2011 - present: Communication on e-government through news on TV or radio, local newspapers, leaflets, banners, lighting banners and through events such as communication workshops, contests, etc.
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December 2011 - present: Communication of the forum.
March 2012- June 2012: Evaluation and institutionalization of the forum.
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Chapter 3: The Impact of Best Practice Replication
3.1 The Impact of Replication on the Local Community
3.1.1 Impact on the People
As a result of the replication, the upgraded city website provides the public with varied information (see http://tptv.travinh.gov.vn ). Based on the website, the public know about government business, local expenditure and other policies, they are therefore better able to asseess the performance of various departments and give their feedback. Before, the people were informed of the city government activities only in meetings with the legislative body members and it did not happen regularly. At present, government directions and official guidelines are publicized on the city website so that the people can supervise the city government operations.
The Q&A column and the online forum on the website are used as a communication tool between the people and the government, allowing people to send their aspirations, recommendations, questions, complaints, comments and other feedback relating to the government operations. Apart from that, the administrative procedures and processing publicized on the website enable them to supervise performance and public service quality of city functional departments. Being informed, consulted, and directly supervising government business, means that people partly participate in local governance, which gives them more trust in the local government. Besides, useful information about necessity facilities such as health care, pharmacies, food, accommodation, banks, ATM boxes, schools and places for tourism, etc. is available on the website. These kinds of information and others such as of land and houses information allow the people access to varied information.
Thanks to the replication, the people enjoy quality public service delivery. In the past, it used to take two or five times for citizens to get an application processed. The first time: s/he came to ask for procedures and bought forms; the second: came to hand in the dossier, in case some information was missing, s/he had to come back one more time for a complete dossier; the fourth: came to check if the dossier was ready and the fifth was to get the dossier processed. But things are different now. It is very easy to access information on any procedures and administrative services are getting more convenient. Instead of coming to ask for procedures, people can simply sit in front of a computer/laptop connected with internet and browse them on the city website and print forms. (The number of visits to the administrative procedures page of the city website increased from 16.000 by October 2011 to 32.000 by May 2012). Queuing ticketing makes waiting less tiring. The number of necessary visits has been reduced to two, the first one to hand in the dossier and get a receipt, the second time to
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pick up the finished procedure. They can track their dossier status online. Thus, they can save their time of travelling and waiting and don’t have to pay the forms. (About 10% of forms of handed in dossiers are printed from the website). After the introduction of IT applications, more than 98% of the dossiers are processed within the planned time (before IT applications, it was only 70%). The people are more satisfied with public services. The sociological survey in 2011 showed that the rate of public satisfaction with public services was 98% (before the replication, it was only about 60%).
Picture 5. A citizen is tracking her application at the city One Stop Service online
The workshop on community participation attracted representatives from population clusters (who made up a sixth of the total workshop participation). Equipped with knowledge of e-government provided in the workshop, the people were more aware of their roles in local governance. Communication on e-government through the local TV, radio and press, leaflets, banners, people’s meeting and events held in the city helped to improve their knowledge of o-government, IT application and awareness of their participations in e-government implementation in the city.
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Picture 6. A group of local people are actively discussing during the Workshop on community participation, September 2011
3.1.2 Impact on Businesses
The city website provides information on city policies and a column for investment projects, which enables businesses and investors to access information easily. Furthermore, transparency and publicity of administrative procedures and processes, local government and its departments’ functions, structures and contact addresses make investors and businesses trust in professionalism of the local government, which helps to attract investments.
Useful information of the city uploaded on the website makes Tra Vinh more popular to tourists as an interesting destination in their tour of the Southwest region. This is also a good opportunity for tourism businesses to develop their services.
When the public, through the communication of the replication, is more educated in the application of information technology, they feel familiar with services provided by local businesses requiring IT knowledge, e.g. banking, and find them convenient, which is advantageous for businesses.
3.1.3 Impact on the City Government System and Officials
The replication helps to improve the city officials’ capacity. The training workshops provided them with knowledge, skills and experience in e-government implementation and helped to improve local governance.
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In addition, participating in the replication from the stage of transfer concept development to implementation and monitoring enables officials to gain more useful knowledge and skills such as teamwork, professional working skills and a new paradigm of quality service oriented performance instead of task oriented performance. In the context of an agricultural province such as Tra Vinh, the shifting from the traditional and small-scale agricultural production mindset to a modern and digital service mindset among city officials is really of great significance.
More convenient access to information helps city officials to update their professional knowledge, be more proactive and accomplish their tasks more rapidly and effectively. Furthermore, IT application reduces manual work, so it helps to save time and improve performance. When people know how to browse the city website for procedures and track their dossiers’ status online, it saves officials’ time for they don’t have to explain the procedures as much as they used to. City officials have improved their performance and have a positive attitude towards their tasks.
The enhancement of officials’ capacity results in better work performance and service delivery. Functional departments have learned how to design user-friendly forms. The fact that all forms and procedures are publicly available increases the integrity and transparency of government agencies. Electronic dossiers mean that functional departments can monitor the handling of these dossiers better and information sharing between departments enables better coordination in quality services delivery to the people of the city.
IT application in state management promoted by the replication helps to reduce manual work and enables the city government to perform their tasks more efficiently, which is an important consideration at times of growing workload but no increase in the number of permanent staff. Transmitting documents online also serves departments printing costs, i.e. leads to the saving of about VND 500 million per year on document printing and equipment. Since government agencies have to limit public expenditure, this is welcome news.
Tra Vinh is one of nine cities that apply IT application for dossier situation tracking. The replication of the e-government best practice has raised the city’s political profile. Some neighbouring districts within the province such as Tra Cu, Duyen Hai, Cau Ngang, Cang Long and some other better-off provinces like Binh Phuoc (Binh Phuoc’s income is four times more than Tra Vinh) and Vinh Long have sent officials to Tra Vinh to study the e-government system.
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3.2 Success Story from the Field
The replication of the e-government best practice has brought benefits to many local people. The following story is just one example.
Mr. Doan Tien Dat lives in Cau Ngang district, Tra Vinh province. Instead of coming to the district’s One Stop Service (OSS) for applications, he decided to go to the city for he could get a better service there.
Mr Dat often went to the OSS to get bank loan and transfer services. He used to have to make four or five trips before the process was completed. First, he had to come to ask an official for the way the procedure worked and to buy forms; then, he prepared the dossier and came for the second time to hand it in. If he was unlucky and his file was not completed (perhaps he had not understood the instruction thoroughly or he did not have the correct documents), he had to go back home to complete the dossier and come back to hand it in again. His fourth trip was to come and check if the result was available. Unfortunately, it was often not ready and he had to come back for a fifth time.
Through the information campaign on e-government, Mr Dat found out that he could now deal electronically with administrative procedures. He now usually browses the city website for the information he needs to complete his application and track the status of his dossier. The website is well designed, so that it is easy to use, access and find information. Everything is getting more convenient for him now: not having to travel but still knowing about the progress of his dossier. He can save his time, his energy as well as money and he feels happy with the convenience. He has shared the good experience he has made with e-government with his friends and colleague and hopes that the city will continue to promote the new services so that even more people can benefit from them.
Picture 7. A citizen, named Doan Tien Dat is entering the online forum on the city website to send his feedback
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Chapter 4: Challenges, Sustainability and Recommendation for Future Actions
4.1 Challenges and Problems during Replication and Measures to Overcome Them
Tra Vinh city has replicated the best practice of Yogyakarta, Indonesia. Although there are many similarities between the two cities, the differences in institutions, politics, economy and culture led to challenges and problems in the transfer process. Moreover, changes in staffing as a result of the general election in May 2011 while the replication was midway, and limited decentralization posed a number of challenges.
4.1.1 Challenges and Problems during Replication
Institutional challenges
The lack of a mechanism for vertical coordination between the city and the province as well as insufficient horizontal coordination among city departments during the replication process has been the case of some late responses by departments, which then led to a delay in project activities.
A related problem was that some relevant departments paid not enough attention to the introduction of e-government due to their own heavy workload, which was acerbated by the fact that political tasks, rather than technical ones, get prioritized.
There is also a lack of unified criteria for the workings of e-government systems in Vietnam, leading to a high degree of incompatibility between the different systems at other levels of governments or other cities. Due to the relative rarity of e-government initiatives, local governments have not yet developed a human resource policy for recruiting and employing IT experts, which made recruitment of qualified staff difficult.
It emerged that the software was not easily adjustable to changes in legal procedures that necessitated changes in the the forms and processes. This caused delays and inconvenience for customers.
Human challenges
After the election in May 2011, big changes in staffing on both the city and the ward/commune level took place: there was a new mayor, new functional department heads and new ward executives. It took time, of course, for these newly appointed officials to familiarize themselves with best practice transfer project.
24
Limited IT knowledge amongst staff on all levels proved another challenge. It was hard to convince some of the older staff that IT is not hard to use and there was some resistance to change. By now, though, nearly 100% of frontline staff is familiar with IT, even if not all managers are. Unfortunately, the city does not qualified IT experts and the cap on the recruitment of permanent staff as well as an uncompetitive salary made it impossible to recruit an IT expert to assist with the replication.
There was also limited awareness of both IT and the e-government project amongst the general population that could only slowly be overcome by the communication campaign and which led to some delay in the adaptation to the new services.
Financial challenges
The project was slightly caught out by a new regulation issued by the central government that rigidly restricted public procurement budgets and made transfers between budgets very difficult. IT facilities are expensive and, according to the new regulation, the province did not have the jurisdiction to allocate money for computer equipment and the installation of hardware and software for staff, even though the budget for that had originally been approved at city level. This led to a lack of synchronized and comprehensive investment in IT infrastructure.
Physical challenges
The city’s website actually depends on the provincial portal which sometimes caused a delay in updating and processing information. There were also problems with the instability of the network and the transmission line, making it difficult to browse the city’s website and making online service impossible. The budget for necessary improvements to IT facilities was not always forthcoming and not all wards and communes managed to acquire enough computers to make the online transmission of applications and documents possible for everybody who wants to use one. Since not many people have internet at home, this lack of computer availability is creating a problem.
4.1.2 Measures to Overcome these Challenges
Institutional changes
The city has institutionalized using IT at work: a regulation was issued to require staff to use a so-called ‘online office’ to receive information on documents and correspondence and implement the assigned tasks. The operation of an online forum for exchanges between the city government
25
and local community is institutionalized: a regulation on the responsibilities of departments in receiving, dealing with and responding to community’s feedback has been issued.
The city has implemented the city plan for e-government 2011-2015 along with the BP replication. City functional departments have to develop their detailed plan for e-government implementation.
Strong commitment by leaders and managers
Intensive work has been done to convince managers of the beneifts of the e-government and an increase in the commitment by leaders at all levels has been noticed. This is, of course, essential for the long-term success of the project.
Promotion of financing generating and partnership
Faced by cuts in public expenditure, the city is innovative in linking with other related projects to help with the replication: for example, the project for urban upgrading funded by the World Bank, the project for e-government in Tra Vinh city for 2011-2015 and the project for assisting access to information funded by the Bill Gate Foundation. The city has also used other sources of financing for the replication such as land fees.
In addition, Tra Vinh has mobilized the community’s contribution to e-government communication: printing communication publications, organizing communication events. It has also become a priority to move the dispersed departments into one building to counter the logistical difficulties. To overcome the challenge of the unavailability of IT experts, the city established a partnership with the Department of Information and Communication and other centers for information technology.
Capacity Building
The project management team ensured that the newly appointed officials were briefed of the transfer concept shortly after the election. The few IT experts that were found within the departments were sent onto training workshops to update their skills. Training workshops on the use of e-government was also organized, targeting different sectors, including schools, mass organizations such as women’s associations and youth unions. Education on e-government is also including during the communication events, such as exhibitions and contests.
In order to enhance public awareness of IT and e-government, the city has used various tools of communication: leaflets, news on local radio and TV, banners, etc.
26
Monitoring
Regular reporting on the replication process between the task force and the city leaders is carried out to immediately deal with any emerging problems. Due to dependence of the city website on the provincial portal, the city IT expert keeps frequent contact with the managers of the portal. Leaders of the task force participate in regular working meetings on information technology organized by the provincial Department of Information and Communication to brief their counterparts on the replication process and to get timely support and partnership.
4.2 Mechanisms to ensure Sustainability and Activities Foreseen after August 2012
The replication of the best practice of e-government has brought about benefits to the city and the local community. The city government wants to continue the replication after the DELGOSEA project ends its first phase in August 2012. The city leaders have therefore committed themselves to integrating the project activities into their e-government strategy for 2011-2015 that has been approved by the city’s legislative body.
Specifically, it is planned to implement the following activities after August 2012:
Promote e-government and the city website widely amongst the local community;
Organize training workshops on IT application and e-government;
Regularly update and upgrade the city website;
Upgrade the transmission line for more stable transmission;
Use SMSs for sending invitations and announcements;
Promote public participation and timely respond to community’s feedbacks;
Purchase more computers for staff in 2013.
4.3 Recommendations for Other Cities Intending to Replicate a Best Practice from Another Country or City
4.3.1 Lessons learnt
The replication of the best practice of e-government system from Yogyakarta, Indonesia by Tra Vinh city is a success story, from which valuable lessons can be learnt by other cities intending to replicate a best practice from another city or country. They are lessons of strong commitment and great effort to realize the transfer:
27
The city leaders are committed to the replication, supervising it closely and paying attention. Though the city’s mayor changed midway through the replication, the new leader showed his strong commitment to prioritize the project. The deputy mayor, who was in charge of the replication from the beginning, gave timely directions when it seemed impossible to carry out project activities;
All city staff showed their commitment to replicating the best practice. They were well aware that the added project activities were designed to improve their performance and to deliver a better service to citizens. Therefore, they carried out the tasks assigned to them enthusiastically and responsibly;
The city has integrated the project activities in their political priorities, city annual plans; thus, the replication activities are carried out seriously and many of them are financed by the city;
Given the limitation of funding and local budget restraints, the city was innovative to link with other projects for resource mobilization;
The city was successful in the mobilization of community contribution to communication publications and events.
4.3.2 Recommendations for Other Cities Intending to Replicate a Best Practice
Study a best practice thoroughly before replication to ensure that it is actually a good fit with your city;
Develop a feasible, localized, detailed and sustainable transfer concept;
Wisely identify the replication objectives, beneficiaries, and timing;
Ensure strong commitment to replication by city leaders;
Ensure staff’s capability to implement replication;
Finance replication properly;
Gain support from the local government association;
Emphasize the communication of the replication aims and activities among the government system and local community before and during replication;
Institutionalize the changes brought about by the replication;
Maintain close and regular monitoring.
28
Chapter 5: Monitoring and Evaluation of the Replication Process
5.1 Monitoring of the Replication Process
After the transfer concept was approved by the city in March 2011, the first activities began – and with it started the thorough project monitoring. During 16 months of replication from March 2011 to June 2012, the DELGOSEA team organized eight visits to the city to assist with the replication and monitor the implementation of activities. These visits provided good opportunities for the consultant and the national coordinator to review the project activity implementation against the project timeline and discuss how to cope with any delays or incomplete implementation.
Monitoring tools varied during the monitoring visits. The project team and the task force reviewed the planned activities in the previous months, using the project log-frame to identify what has been done and to collect information on what did not happen, why not and how to fix it. There were questionnaires, interviews with the city leader and managers, staff, people and businesses to identify benefits and impacts brought about by the replication. Photographs were taken of changes in facilities and communication products for comparison before and after the replication.
5.2 Overall Evaluation of the Replication Process
The introduction of e-government, i.e. the project implementation has been a success. The city had met the objectives: the quality of public services has improved, services are more convenient, accurate and faster and people are satisfied. The application of information technology in various departments has reduced administration and management costs and the transparent process of tracking dossiers has made the city agencies more accountable. As a result of the training workshops, the capacity of staff has been enhanced and there has been a shift from the old paradigm of considering the processing of applications a political task to seeing it as quality service provision for citizens.
The project also had an empowering effect on the citizens of Tra Vinh, with more people feeling encouraged to participate in local governance. They feel better informed about government affairs, the budgeting process, city policies and planning applications that are posted on the city website. The online forum is promoting feedback and discussions.
The city has also met the agreed results: 28 application processes can be tracked online, 15 landforms can be downloaded and printed. The number of management documents transmitted online has increased from 15 to 21.
29
In general, the replication had a positive political, social and economic impact on the city government and its staff. The sustainability is ensured since the e-government activities have been integrated into the local development plan, and the replication has even attracted the attention of neighbouring districts and other provinces, which have already sent study groups to Tra Vinh.
30
An
nex
1:
Log
-fra
me
TRAN
SFE
R C
ON
CEP
T FO
R T
RA V
INH
PIL
OT
PRO
JECT
Them
atic
Are
a: I
nstit
utio
nal G
over
nanc
eR
eplic
atio
n o
f B
est
Pra
ctic
e on
“E-
Gov
ernm
ent
as t
he B
reak
thro
ugh
to E
nhan
ce G
over
nmen
t Pe
rfor
man
ce a
nd S
ervi
ces”
, Yo
gyak
arta
, In
done
sia
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
Spe
cific
ob
ject
ives
To
impr
ove
the
qual
ity o
f pu
blic
ser
vice
s;
To
rem
arka
bly
redu
ce a
dmin
istr
atio
n an
d m
anag
emen
t co
st o
f ad
min
istr
ativ
e ag
en-
cies
;
To im
prov
e tr
ansp
aren
cy a
nd r
espo
nsib
ility
of
adm
inis
trat
ive
agen
cies
;
To im
prov
e th
e ca
paci
ty o
f ci
vil s
erva
nts
in d
eliv
erin
g pu
blic
adm
inis
trat
ion
serv
ices
fo
r th
e pe
ople
;
To p
rom
ote
peop
le’s
par
ticip
atio
n in
sta
te m
anag
emen
t w
ork.
In
crea
sed
num
ber
of p
eopl
e us
-in
g pu
blic
ser
vice
s
Num
ber
of o
nlin
e pu
blic
ser
vice
s
Num
ber
of r
espo
nses
by
ad-
min
istr
atio
n ag
enci
es t
o pe
ople
’ fe
edba
cks
com
pare
d w
ith t
he
prev
ious
tim
e
Resu
lt 0
Ass
essm
ent
of B
P re
plic
atio
n ne
eds
and
poss
ibili
ties
Nat
iona
l Co-
ordi
nato
r in
co
llabo
ratio
n w
ith t
he c
ity
The
com
plia
nce
betw
een
the
Bes
t Pr
actic
e an
d Tr
a Vin
h’s
need
s in
im
plem
entin
g th
e pi
lot:
a f
easi
ble
Act
ion
plan
DEL
GO
SEA
Pr
ojec
t N
atio
nal
Coo
rdin
ator
ACT
0.1
Ana
lysi
s of
loca
l nee
ds
on o
nlin
e se
rvic
e de
liver
y Fi
nish
ed
in A
pril
Re
port
on
the
nece
ssity
of
onlin
e se
rvic
es
App
rova
l of
the
repl
icat
ion
pro-
ject
ACT
0.2
Dev
elop
men
t of
det
aile
d w
orkp
lan
Fini
shed
in
Jul
yTr
a Vin
h ci
tyD
etai
led
wor
kpla
n to
be
star
ted
as
plan
ned
31
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
Resu
lt 1
The
peop
le c
an t
rack
the
ir d
ossi
er s
ituat
ion
of 2
8 pr
oced
ures
and
can
15
onlin
e la
nd
proc
edur
e fo
rm;
the
num
ber
of m
anag
emen
t te
xt o
nlin
e is
incr
ease
d fr
om 1
1 to
15
28 d
ossi
ers
can
be t
rack
ed
onlin
e 15
for
ms
can
be d
ownl
oade
d
ACT
1.1
Adj
ustm
ent
and
upgr
ade
of C
ity W
ebsi
te
Dev
elop
men
t of
web
site
ad
just
men
t an
d up
grad
e (b
udge
t, c
oord
inat
ion
of
acto
rs,
time)
Mar
.En
d of
Ju
neM
r H
ai,
Hie
uIn
dica
tor
1: F
rom
Jul
./20
11,
situ
atio
n of
28
proc
edur
es c
an
be lo
oked
up
5000
EU
R f
unde
d by
DEL
GO
SEA
pr
ojec
t
Col
lect
ion
and
upda
te
man
agem
ent
text
s an
d le
gal n
orm
s to
be
uplo
aded
Gia
ng
Indi
cato
r 2:
Fro
m 7
/201
1, a
t le
ast
15 m
anag
emen
t te
xts
are
uplo
aded
Bud
get
finan
ced
by t
he C
ity:
15
mill
ion
VN
D
202
adm
inis
trat
ive
proc
edur
es a
re u
ploa
ded
Gia
ng
Indi
cato
r 3:
Fro
m J
ul./
2011
, 20
2 pr
oced
ures
are
upl
oade
d Bud
get
finan
ced
by t
he C
ity:
10
mill
ion
VN
D
ACT.
1.2
Inte
rnat
iona
l exp
ert
com
e an
d pr
ovid
e co
nsul
tanc
y on
E
Gov
ernm
ent
Sept
.Bud
get
finan
ced
by t
he C
ity:
20
mill
ion
VN
D
Dev
elop
men
t of
det
aile
d w
ork
plan
; as
sign
men
t of
key
con
tact
per
sons
an
d ta
sks,
pre
para
tion
of d
ocum
ent,
inte
rpre
ter,
tran
slat
or,
logi
stic
s
End
of
JUL.
DEL
GO
SEA
tea
m,
Gia
ng,
Mr
Son
, H
ieu
deve
lop
the
impl
e-m
enta
tion
plan
to
wor
k w
ith t
he c
oach
, in
col
labo
ratio
n w
ith
Mai
, Con
g, Q
uy,
Truc
IN
D 1
: Spe
cific
wor
kpla
n w
ith t
he c
oach
and
sen
t to
VN
DEL
GO
SEA
offi
ce b
y la
te
7/20
11
Sen
ding
exp
ertis
e ne
eds
for
Yoga
exp
ert
to D
ELG
OSEA
pr
ojec
t.
Late
Ju
lyG
iang
Hie
u
Plan
impl
emen
tatio
nSe
pt.
Gia
ng,
Mr
Son
to
geth
er w
ith M
ai,
Con
g, Q
uy,
Truc
IND
.2:
Plan
impl
emen
ted
in
time
and
corr
ectly
Eval
uatio
n an
d le
sson
lear
ntSe
pt.
Mr
Son
, G
iang
, H
ieu
IND
3:
eval
uatio
n re
port
use
d fo
r ot
her
proj
ects
32
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
ACT
1.3
Upl
oadi
ng s
oftw
are
for
look
ing
up
doss
ier
situ
atio
n of
28
form
aliti
esAu
g.G
iang
, H
ai
Hie
u
Bud
get
fund
ed
by t
he c
ity :
50
mill
ion
VN
DAcc
umul
atio
n of
dat
a an
d do
ssie
r pr
oces
sing
res
ult
of 2
8 do
ssie
rsKie
u co
llect
and
sen
d da
ta t
o G
iang
IN
D 1
: Re
sult
of d
ossi
er
proc
essi
ng o
f 28
for
mal
ities
to
be u
ploa
ded
Iden
tifica
tion
of lo
catio
n to
in
tegr
ate
form
aliti
es o
n th
e w
eb
(int
erfa
ce d
esig
n)
Gia
ng
Hie
u
IND
2:
Acc
essi
ble
appl
icat
ion
(vis
ible
, ea
sy t
o be
im
plem
ente
d)
ACT
1.4
Upl
oadi
ng 1
5 fo
rms
of la
nd
serv
ices
for
the
peo
ple
to
dow
nloa
d an
d pr
int
Aug.
Gia
ng,
Hai
to
uplo
ad
the
proc
edur
e on
line
Bud
get
finan
ced
by t
he
City
: 50
mill
ion
VN
DPu
blic
atio
n of
reg
ulat
ion
on
rece
ivin
g 15
able
for
ms,
ac
cord
ing
to M
inis
try
of
Envi
ronm
ent
on le
tter
siz
e, f
ont,
pa
per
A4
Sup
plem
enta
tion
of o
ther
lice
nse
onlin
e, c
onst
ruct
ion
licen
se,
stre
et
digg
ing,
pav
emen
t us
e.
Chi
en,
Trun
g: p
ro-
vide
15
form
s fo
r th
e City
offi
ce
Nam
, Ph
uong
: pr
o-vi
de f
orm
s of
the
ir
func
tiona
l div
isio
n to
be
upl
oade
d
IND
1:
15 d
ossi
ers
to b
e up
load
ed o
nlin
e
Iden
tifica
tion
of p
rope
r in
tegr
atio
n lo
catio
n (i
nter
face
)Au
g.G
iang
, H
ai,
Hie
u IN
D 2
: Acc
essi
ble
doss
ier
form
s (s
earc
habl
e, d
ownl
oada
ble)
IND
. 3:
15
easi
ly p
rint
able
fo
rms
from
any
com
pute
r
ACT
1.5
Ann
ounc
emen
t te
xt o
n do
ssie
r si
tuat
ion
of 2
8 fo
rmal
ities
and
15
dow
nloa
dabl
e do
ssie
r fo
rms
of
hous
e an
d la
nd s
ervi
ces
Aug.
Mr
Son
, M
aiBud
get
finan
ced
by t
he
City
: 10
mill
ion
VN
D
Dra
ftin
g of
the
ann
ounc
emen
t te
xtAu
g.M
r Son
IND
1:
Ann
ounc
emen
t te
xt
post
ed in
cle
ar w
ritin
g
Sen
ding
ann
ounc
emen
t to
re
leva
nt d
epar
tmen
ts
Post
ing
the
anno
unce
men
t
Sept
.M
r Son
M
aiIN
D 2
: Ann
ounc
emen
t pa
per
sent
to
all r
elev
ant
depa
rtm
ents
V
IND
3:
Ann
ounc
emen
t po
sted
pu
blic
ly a
t of
fices
of
war
d/co
mm
une
auth
oriti
es,
city
and
on
e st
op s
hop
33
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
Resu
lt 2
Direc
tors
, m
anag
ers,
and
sta
ff o
f de
part
men
ts,
mas
s or
gani
zatio
ns
are
trai
ned
to im
prov
e th
eir
know
ledg
e an
d sk
ills
to im
plem
ent
E G
over
nmen
t
Proj
ect
and
Tra
Vinh
City
3
trai
ning
cou
rses
are
org
aniz
ed
as p
lann
ed in
ear
ly S
ept
2011
; 80
% o
f ci
vil s
erva
nts
of s
tate
ag
enci
es a
nd s
ocia
l org
aniz
atio
ns
high
ly a
ppre
ciat
e th
e re
leva
nce
of t
rain
ing
cour
ses
to t
heir w
ork;
th
e is
suan
ce o
f re
gula
tion
on
the
appl
icat
ion
of in
form
atio
n te
chno
logy
in 9
/201
1
DEL
GO
SEA
pa
ys c
ost
for
lect
urer
s,
mat
eria
ls,
cert
ifica
tes,
st
atio
neries
, dr
inks
and
ca
tering
, Th
e City
tak
es
care
of
othe
r co
sts
(roo
m,
equi
pmen
t,):
50
mill
ion
VN
D
(city
bud
get)
ACT
2.1
Org
aniz
atio
n of
03
trai
ning
co
urse
sM
ay
plan
to
be
sub-
mit-
ted
Sept
.Tr
uc (
Dep
artm
ent
of I
nter
ior)
: dr
aft
wor
k pl
an,
list
of
part
icip
ants
, co
urse
ev
alua
tion)
Num
ber
of p
artic
ipan
ts.
Gro
up 1
: 30
(m
anag
ers
of
depa
rtm
ents
)
Gro
up 2
: 30
(of
ficer
s an
d st
aff
of
depa
rtm
ents
)
Gro
up 3
: 30
(w
ard/
com
mun
e st
aff)
Dev
elop
men
t of
tra
inin
g pl
an (
spec
ific
time
for
each
cou
rse,
num
ber
of
part
icip
ants
, lo
catio
n, a
nd
logi
stic
s fo
r 3
cour
ses
Truc
IN
D 1
: Th
e pl
an o
f 3
trai
ning
co
urse
s
Mon
itoring
and
Eva
luat
ion
IND
2:
3 co
urse
s ar
e or
gani
zed
acco
rdin
g to
the
pla
nIn
d. 3
: Th
e pa
rtic
ipan
ts d
evel
op
thei
r ac
tion
plan
to
appl
y w
hat
they
hav
e le
arnt
34
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
ACT
2.2
Stu
dy v
isit
to t
he B
est
Prac
tice
plac
eTh
e Pr
ojec
t an
d TV
city
: 50
mill
ion
VN
D
(city
bud
get)
1D
evel
opm
ent
of d
etai
led
plan
fo
r ea
ch m
eetin
g; S
endi
ng
pre
stud
y vi
sit
form
to
Jogj
a fo
r th
eir
prep
arat
ion
of
agen
da,
nece
ssar
y do
cum
ent
T 4
T 5
Ms
Van
Mr
Son
Mr
Hie
u
IND
1:
The
stud
y vi
sit
agen
da;
dele
gate
s, t
opic
s, t
ask
assi
gnm
ent
by 3
/201
1
2D
ocum
enta
tion
of t
he s
tudy
vi
sit
Repo
rt a
nd a
pplic
atio
n pl
an
Mr
Son
Hie
u
IND
1:
Col
lect
ion
of d
ocum
ent
on
Yogy
akar
ta B
P IN
D 2
: Re
port
on
reco
mm
enda
tions
and
pla
n fo
r Tr
a Vin
h re
plic
atio
n pr
ojec
t
3Adj
ustm
ent
of t
he T
rans
fer
conc
ept
afte
r th
e vi
sit
App
rova
l of
Tra
Vin
h ci
ty
13/5
/201
1M
r Son
Hie
u
IND
1:
The
draf
ted
vers
ion
of
upda
ted
TC
IND
2:
App
rova
l of
TV c
ity o
n th
e up
date
d TC
ACT
2.3
Dra
ftin
g an
d is
suin
g th
e pr
inci
ples
and
reg
ulat
ion
on t
he u
se o
f in
form
atio
n te
chno
logy
T 7
-Sep
t.M
r Son
IND
1:
Dra
fted
and
issu
ed t
ext
20 m
illio
n VN
D
(city
bud
get)
Dev
elop
men
t of
the
re
gula
tion
on t
he u
se o
f in
form
atio
n te
chno
logy
in
wor
k
T 7
Issu
ance
of
regu
latio
n,
mon
itoring
and
upd
atin
g in
ne
cess
ary
case
T 9
35
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
Resu
lt 3
Web
site
pro
vide
use
ful i
nfor
mat
ion
for
the
citiz
ens
IND
1:
The
Web
site
is in
pla
ce
with
use
ful i
nfor
mat
ion
for
the
peop
le b
y 8/
2011
; re
gula
tion
on m
aint
enan
ce a
nd p
robl
em
trea
tmen
t by
9/2
011
50 m
illio
n VN
D
(city
bud
get)
ACT
3.1
Revi
ew a
nd r
edes
ign
the
web
site
(re
ferr
ing
to t
he
Yogy
akar
ta s
ite in
terf
ace)
T 3
T 6
Gia
ng,
Hai
Hie
u
IND
1:
TV c
ity h
as t
heir o
wn
web
site
by
6/20
11
ACT
3.2
Col
lect
ion
of in
form
atio
n to
up
date
on
the
web
site
Gen
eral
info
rmat
ion
on T
ra V
inh
Peop
le C
omm
ittee
; ro
le a
nd
func
tion;
str
uctu
re;
cont
acts
; ac
tiviti
es;
budg
et
Aug
.M
r Son
, G
iang
,
Hie
u (g
ener
al
info
rmat
ion)
Phuo
ng (
finan
ce a
nd
plan
ning
, ba
nkin
g)
IND
1:
Gen
eral
info
rmat
ion
abou
t Tr
a Vin
h ci
ty is
upl
oade
d in
Jun
e
Info
rmat
ion
on le
gal t
exts
In
form
atio
n on
pub
lic
cons
truc
tion
and
tran
spor
tatio
n
Aug
.M
r N
ang
and
Mr
Nam
IND
2:
Lega
l tex
ts a
re u
ploa
ded
on t
he w
ebsi
te,
star
ting
from
Jul
y
Info
rmat
ion
Esse
ntia
l ser
vice
s:
emer
genc
y, p
olic
e, w
ater
and
el
ectr
icity
, ba
nks,
hos
pita
ls
Aug
.M
r N
ang
(Jud
icia
ry
depa
rtm
ent)
for
le
gal d
ocum
ent
Mr
Nam
(ur
ban
man
agem
ent)
for
in
form
atio
n on
pu
blic
con
stru
ctio
n,
tran
spor
tatio
n
IND
3:
Num
ber
of s
ervi
ces
to b
e up
load
ed
Tour
ism
(hi
stor
y, t
ourism
site
s,
culin
ary,
gre
en s
yste
m,
ATM
sy
stem
,
Com
mun
ity p
artic
ipat
ion
in lo
cal
soci
al a
nd c
ultu
ral
Educ
atio
n
Aug
.Chi
en,
Mai
: fo
r to
uris
m a
nd e
vent
s
Huo
ng (
Educ
atio
n D
epar
tmen
t)
IND
4:
Num
ber
of p
eopl
e vi
sit
the
rele
vant
sec
tions
on
the
web
site
36
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
ACT
3.3
Dra
ftin
g th
e m
echa
nism
of
sen
ding
and
rec
eivi
ng
info
rmat
ion
(inf
orm
atio
n fr
om
depa
rtm
ents
, ne
ws
twic
e a
wee
k; u
pdat
ed in
form
atio
n ev
ery
day
Jul.
Mr
Son
, G
iang
IND
1:
Mec
hani
sm a
nd f
requ
ency
of
send
ing
info
rmat
ion
is is
sued
in 6
/201
1
ACT
3.4
Editi
ng a
nd u
ploa
ding
in
form
atio
nD
evel
opm
ent
of c
olla
bora
tor
list
to h
elp
editi
ng
Jul.
Jun.
Edito
r Boa
rd
Mr
Son
Gia
ng
IND
1:
List
of
colla
bora
tor
and
budg
et
for
the
wor
k in
6/2
011
ACT
3.5
Mai
nten
ance
and
pro
blem
fix
ing
Gia
ng,
Hai
Hie
u
IND
1:
oper
atin
g w
ebsi
te
Dra
ft a
nd a
ppro
val o
f Re
gula
tion
on w
ebsi
te
oper
atio
n an
d pr
oble
m fi
Aug.
Gia
ng,
Hai
Hie
u
IND
1:
Regu
latio
n on
mai
ntai
ning
and
fix
ing
web
site
pro
blem
is a
ppro
ved
in
7/20
11
Resu
lt 4
Dia
logu
e fo
rum
bet
wee
n pu
blic
age
ncie
s an
d co
mm
unity
is o
pera
ted
Tra
Vinh
Peo
ple
Com
mitt
eeIN
D 1
: Ex
chan
ge o
f id
eas
and
com
men
ts b
etw
een
the
citiz
ens
and
feed
back
of
Tra
Vin
h Pe
ople
Com
mitt
ee is
sta
rted
in 6
/201
1; T
he
proc
ess
of c
heck
ing
and
prov
idin
g fe
edba
ck f
or p
eopl
e’s
com
men
ts is
ap
prov
ed in
9/2
011;
Offi
cial
pap
er t
o in
stitu
tiona
lize
the
exch
ange
bet
wee
n pu
blic
com
mun
ity a
nd t
he lo
cal
gove
rnm
ent
is a
ppro
ved
in 1
2/20
11
100
mill
ion
VN
D (
city
bu
dget
)
37
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
ACT
4.1
Revi
ew c
urre
nt t
rans
actio
n m
echa
nism
an
d pr
opos
al o
f im
plem
enta
tion
plan
Ju
n.D
ec.
Mr
Gia
ng a
nd M
r Son
Hie
u
Iden
tifica
tion
of c
onte
nt a
nd
com
mun
icat
ion
mec
hani
sm w
ith t
he
peop
le;
loca
tion
on t
he w
ebsi
te;
com
men
ts a
nd p
ublic
opi
nion
re
fere
ndum
Aug.
Mr
Son
and
citi
zen
mee
ting
offic
e an
d on
e st
op s
hop
and
Mr
Hai
/Hie
u
IND
1:
Foru
m c
onte
nt a
nd
inte
rfac
e ar
e ap
prov
ed
Dev
elop
men
t of
impl
emen
tatio
n pl
an (
time,
impl
emen
ter,
info
rmat
ion
rece
ivin
g an
d fe
edba
ck)
Aug.
Mr
Son
and
Gia
ng
Hie
u
IND
1:
Spe
cific
pla
n fo
r de
velo
ping
and
ope
ratin
g th
e fo
rum
Dev
elop
men
t of
rec
eivi
ng a
nd f
eedb
ack
proc
ess
Sept
.M
r Son
in
colla
bora
tion
with
rel
evan
t de
part
men
ts
IND
1:
Rece
ivin
g an
d re
spon
ding
m
echa
nism
pro
cess
app
rove
d
ACT
4.2
Dev
elop
men
t an
d te
st o
f op
erat
ion
mec
hani
sm
Oct
.Tr
a Vin
h ci
ty
Inte
grat
ing
in t
he c
ity w
ebsi
te a
nd
oper
atio
n O
ct.
Gia
ng,
Hai
(H
ieu)
IND
1:
The
Foru
m is
inte
grat
ed
in t
he c
ity w
ebsi
te
IND
2:
Vis
ible
, an
d as
sess
able
fo
rum
IND
3:
posi
tive
com
men
ts o
n th
e fo
rum
Dev
elop
men
t an
d ap
prov
al o
f pr
oble
ms
in c
ase
Oct
.G
iang
, H
ai (
Hie
u)IN
D 1
: W
orkp
lan
and
solu
tions
fo
r pr
oble
ms
Eval
uatio
n an
d le
sson
lear
nt
Mr
Son
, G
iang
Hie
u (e
valu
ate)
IND
1:
Eval
uatio
n re
port
and
Fo
rum
impr
ovem
ent
solu
tion
38
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
ACT
4.3
Prop
agan
da s
trat
egy
for
E G
over
nmen
t an
d Fo
rum
Dev
elop
men
t of
wor
kpla
n: c
onte
nt,
form
, tim
e, lo
catio
n, im
plem
ente
r, st
akeh
olde
rs,
reso
urce
s an
d bu
dget
Prep
arat
ion
of r
esou
rce:
flye
rs,
post
ers,
ban
ners
, an
noun
cem
ent,
sta
ff
Org
aniz
atio
n of
the
eve
nt:
broa
dcas
ting
on t
he w
ard
loud
sp
eake
r, ne
wsp
aper
, w
orks
hop,
citi
zen
mee
ting,
laun
ch o
f m
ovem
ent
Impl
emen
tatio
n of
the
pla
n
Apr.
Sept
.Chi
en,
Mai
, Con
g an
d Q
uy
(dev
elop
the
pl
an,
prep
are
the
reso
urce
)
Mr
Son
(c
onta
ct w
ith
loca
l rad
io)
IND
1:
Spe
cific
pla
n of
co
mm
unic
atio
n in
4/2
010
IND
2:
Com
mun
icat
ion
mat
eria
l (fl
yers
, ba
nner
s, p
oste
rs,
new
spap
er a
rtic
les)
IND
3:
Org
aniz
atio
n of
at
leas
t 1
com
mun
icat
ion
even
t (m
eetin
g,
loud
spea
ker
prog
ram
, TV
, ra
dio)
IND
4:
60%
of
the
peop
le g
et t
o kn
ow a
bout
the
pro
ject
DEL
GO
SEA
su
ppor
t th
e ex
pens
e to
pr
int
the
bann
er,
Tra
Vin
h ci
ty
orga
nize
th
e ev
ent.
ACT
4.4
Wor
ksho
p on
the
par
ticip
atio
n of
bus
ines
s an
d ci
vil s
ocie
ty in
E-
gove
rnm
ent
Dev
elop
men
t of
wor
ksho
p pl
an
Org
aniz
atio
n of
the
wor
ksho
p
Sept
.M
r Son
, H
ung
Proj
ect
and
Tra
Vin
h ci
ty
Bud
get
is
finan
ced
by
DEL
GO
SEA
pr
ojec
t
ACT
4.5
Eval
uatio
n an
d in
stitu
tiona
lizat
ion
of
the
oper
atio
n of
for
um
Eval
uatio
n an
d ex
perien
ce d
raw
ing
Com
plet
ion
of f
orum
pro
cedu
res
Dec
.M
r Son
IN
D 1
: Ev
alua
tion
plan
IN
D 2
: M
echa
nism
of
oper
atio
n in
pla
ce
39
Des
crip
tion
20
11
20
12
Res
pons
ibili
tyIn
dic
ator
sB
ud
get
q.1
q.2
q.3
q.4
q.1
q.2
q.3
Sou
rce
Resu
lt 5
Impr
ovem
ent
of in
form
atio
n te
chno
logy
infr
astr
uctu
re
Gia
ngIN
D 1
: H
ost
com
pute
r in
pl
ace
in 4
/201
1; D
epar
tmen
ts
are
wel
l equ
ippe
d to
wor
k in
12
/201
1
800
mill
ion
VN
D (
city
bu
dget
)
ACT
5.1
Equi
pmen
t of
com
pute
rs for
the
st
aff
Dec
.G
iang
and
Mr
Son
IND
1:
Plan
Rev
iew
and
pu
rcha
se o
f ad
ditio
nal
com
pute
rs.
ACT
5.2
Purc
hase
of ho
st c
ompu
ter
IBM
Apr.
Gia
ng (
Mr
Hai
)IN
D 1
: Th
e ho
st c
ompu
ter
can
serv
e th
e ci
ty w
ebsi
te w
ell)
Resu
lt 6
App
rove
d Bes
t Pr
actic
e Tr
ansf
er C
once
ptPr
ojec
t an
d Tr
a Vi
nh c
ityIN
D 1
: Re
port
on
the
impl
emen
tatio
n in
8/2
011
and
8/20
12;
Repl
icat
ion
plan
is
appr
oved
in 9
/201
2
100
m
illio
n VN
D (
city
bu
dget
)
ACT
6.1
Col
lect
ion
of in
itial
dat
abas
e fo
r al
l abo
ve a
ctiv
ities
Situ
atio
n as
sess
men
t 8/
2011
Im
plem
enta
tion
plan
Sen
ding
info
rmat
ion
to T
ra V
inh
city
Tas
k fo
rce
(Mr
Son
)
Ms
Mai
for
com
mun
icat
ion
activ
ities
; M
s Tr
uc fo
r st
aff
capa
city
in E
-gov
ernm
ent;
Mr
Hai
/Gia
ng fo
r w
ebsi
te s
ituat
ion;
M
r G
iang
for
the
info
rmat
ion
upda
te a
nd in
form
atio
n te
chno
logy
app
licat
ion;
Ms
Quy
for
the
part
icip
atio
n of
po
litic
o-so
cial
org
aniz
atio
ns a
nd
E-G
over
nmen
t
IND
1:
04 R
epor
ts o
n cu
rren
t st
atus
to
be fi
nish
ed in
8/2
011
ACT
6.2
Eval
uatio
n of
pilo
ted
activ
ities
Au
g.Ju
n.M
s M
ai,
Ms
Truc
, M
s Q
uy,
Gia
ng w
rite
impl
emen
tatio
n re
port
for
the
per
iod
4/2
011
to 8
/201
1 an
d 8/
2012
IND
1:
Repo
rt t
o be
sen
t in
8/
2011
and
6/2
012
ACT
6.3
Inte
rnat
iona
l exp
erie
nce
shar
ing
wor
ksho
p Apr
.Se
pt.
Jul.
Mr
Son
pre
pare
the
rep
ort
IND
1:
City
pre
sent
atio
n in
4/
2011
; 9/
2011
and
7/2
012
ACT
6.4
Prop
agan
da a
nd c
omm
unic
atio
n st
rate
gy f
or im
plem
enta
tion
resu
lt an
d le
sson
s le
arnt
Aug.
Ms
Mai
, Anh
Côn
g, M
s Q
uýIN
D 1
: Com
mun
icat
ion
docu
men
ts a
nd a
ctiv
ities
to
be im
plem
ente
d in
8/2
012
ACT
6.5
Dev
elop
men
t an
d ap
prov
al o
f re
plic
atio
n pl
an
Aug.
Mr
Son
Repl
icat
ion
plan
and
ex
tens
ion
of E
-Gov
ernm
ent
rela
ted
cont
ents
40
Des
crip
tion
20
11
20
12
Res
pons
i-bi
lity
Ind
icat
ors
Bu
dg
etq.
1q.
2q.
3q.
4q.
1q.
2q.
3S
ourc
eRe
sult
7Th
e Tr
ansf
er c
once
pt a
chie
ve D
ELG
OSEA
pro
ject
spe
cific
and
ove
rall
obje
ctiv
es.
N
umbe
r of
act
iviti
es a
nd p
roof
s on
ACVN
’s im
pact
s on
the
tra
nsfe
r pr
oces
s in
Tra
Vin
h ci
ty (
mee
ting
with
Pro
vinc
e,
conn
ectin
g ac
tiviti
es w
ith o
ther
pro
ject
s)
Pr
oofs
on
Tra
Vin
h’s
part
icip
atio
n in
im
prov
ing
the
polic
y fr
amew
ork
to
prom
ote
loca
l gov
erna
nce
(iss
uanc
e of
pr
oces
ses,
pro
cedu
res,
…);
N
umbe
r an
d qu
ality
of
loca
l gov
erna
nce
polic
y re
com
men
datio
ns o
f ACVN
Pr
oofs
on
ACVN
’s p
rom
otio
n of
TC
impl
emen
tatio
n at
loca
l lev
el
(par
ticip
atio
n in
mis
sion
s to
citi
es,
wor
ksho
ps,
mee
tings
with
the
pro
vinc
e an
d pr
ojec
t ne
twor
king
act
iviti
es)
ACT
7.1
Mon
itoring
of
the
TC p
roce
ssPr
ojec
t N
atio
nal
Coo
rdin
a-to
r, Coa
ch
Qua
ntita
tive
proo
fs a
nd in
dica
tors
in
eval
uatio
n re
port
Bi m
onth
ly e
valu
atio
n m
issi
onFr
om
Oct
.D
atab
ase
colle
cted
dur
ing
the
mon
itoring
trip
TC im
plem
enta
tion
prog
ress
rep
ort
deve
lopm
ent
TC I
mpl
emen
tatio
n re
sult
at t
he t
ime
of
repo
rt
Doc
umen
tatio
n of
tra
nsfe
r
ACT
7.2
Ann
ounc
emen
t of
Res
ults
ACVN
, TV
ACVN
sup
port
the
pol
icy
reco
mm
enda
tion
for
the
impr
ovem
ent
of d
isad
vant
aged
gro
ups
thro
ugh
the
prom
otio
n of
peo
ple’
s pa
rtic
ipat
ion
in
stat
e m
anag
emen
t
Qua
ntity
and
qua
lity
of A
CVN
’s p
olic
y re
com
men
datio
ns o
n th
e to
pic
of lo
cal
dem
ocra
tic g
over
nanc
e
Tra
Vin
h be
com
es t
he B
est
Prac
tice
for
othe
r ci
ties
in V
ietn
am
Proo
f on
ACVN
’s p
rom
otio
n on
oth
er c
ities
’ TC
(na
tiona
l coo
rdin
atio
n, in
itiat
ives
, co
mm
unic
atio
n st
rate
gies
)
ACVN
sup
port
the
com
mun
icat
ion
and
intr
oduc
tion
abou
t Tr
a Vin
h Bes
t Pr
actic
e in
the
reg
ion
N
umbe
r of
pot
entia
l rel
atio
nshi
p
Pr
oofs
on
netw
orki
ng a
nd li
nkag
e in
itiat
ives
41
Annex 2: Risks and Risks Mitigation
The table below shows the risk analysis, which enables the Project management unit and the task force of Tra Vinh city to mitigate the risks if they occur. In the replication, other risks could emerge or the identified risks could occur in different ways.
Risks Occurrence Impact Mitigation Solutions
Low High Medium
During replicationDependence on the provincial portal
X High Decentralization Separate the city web from
the provincial portalUnstable transmis-sion line (due to limitation in capac-ity of the provider; broadband not up-graded; hijacking; error in software)
X Very high
Budget allocation for upgrad-ing of the transmission line
Ensure web security Application of core software
for changes Establishment of a team in
charge of maintenance and a network of experts for sup-port
Limitation in staff capacity (qualifica-tion, responsibility, attitude)
X High Building capacity, especially capacity of IT team
Clear description of duties, responsibilities and rights of the staff in charge and in-volved staff
Close monitoring and proper reward and incentives
Low community participation
X Very high
Wide and various communi-cation
Establishment of a mecha-nism to promote community participation
Establishment of a mecha-nism to receive, deal with and respond to community’s feedback
Policy and strategy discussion between the Task force and the city leader
Insufficient budget X Mobilize community partici-pation, especially, non-state actors’ participation
Link with other projects funded by donors in the city
Call for other funded projects Propose annual budget al-
location for e-government to the province
42
Risks Occurrence Impact Mitigation SolutionsLow High Medium
Main activities do not keep the project timeline and are cancelled (Number of servic-es provided not as planned, etc.)
X Very high
Keep close monitoring Adjustment of plan if needed Reconfirm the commitment of
city leaders Coordinate with the Depart-
ment of Communication and Information
Policy and strategy discussion between the Task force and the city leader
Change in staffing X Medium Sharing information Gain support Training
Replication sustainabilityPoor public aware-ness of IT
X High Education Instruction by staff at the
One Stop Service Poor IT infrastruc-ture
X High Public-private partnership Seeking support by the prov-
ince and other projects Absence of a team in charge of sus-tainability of the replication
X High Establishment of the IT Unit
Limited community participation
X High Communication
43
Bibliography
1. City’s reports for 2010 and first half of 2011
2. Integrated report on access to information facilities in Tra Vinh city
3. Tra Vinh City’s report in the Second National Workshop in Hanoi, 27 April 2012
4. Reports on capacity and training by the Department of Home Affairs, Tra Vinh City
5. Memorandum signed between Tra Vinh City, DELGOSEA project in Vietnam and Association of Cities Vietnam (ACVN)
6. Project for e-government in Tra Vinh city for 2011-2015
7. Framework for community participation, International Association for Public Participation IAP2 (2006)
8. City’s Party Resolution No. 02
9. Decision by the Mayor on recognizing individuals for contribution to the e-government communication
10. Decision by the Mayor on establishment of the Task force for replication and the regulation on its operation
11. Documentation of the best practice of Yogyakarta, Indonesia
12. www.delgosea.eu
44
Contact Details
For further information on the replication process, please contact:
Mr. Tran Truong Son, Head, General Office, People’s Committee of Tra Vinh city
9 Le Thanh Ton, Tra Vinh City, Vietnam
Mobile: (84) (0)988 423 266
If you want to contact stakeholders of the DELGOSEA Network - locally or region - wide, visit http://www.delgosea.eu/cms/contact.
DELGOSEA Links:
Website: http://www.DELGOSEA.eu
Facebook: https://www.facebook.com/DELGOSEA
Youtube: https://www.youtube.com/DELGOSEA
Twitter: http://www.twitter.com/DELGOSEA
The project has five partner organizations, running the national offices in their respective countries. DELGOSEA partners are:
▪ ACVN, Association of Cities of Vietnam, Vietnam▪ LOGODEF, Local Government Development Foundation, Philippines▪ NLC/S, National League of Communes/Sangkats of the Kingdom of Cambodia,
Cambodia ▪ TEI, Thailand Environment Institute, Thailand▪ UCLG ASPAC, United Cities and Local Governments – Asia Pacific, Indonesia
LOCALGOVERNMENTDEVELOPMENTFOUNDATION
This project isco-funded by the European Union.
A project implemented by the consortium: Konrad-Adenauer-Stiftung e.V., Thailand Environment Institute (TEI), Local Government Development Foundation Inc. (LOGODEF), United Cities and Local Governments for Asia and Pacific (UCLG-ASPAC), Association of Indonesian Regency Governments (APKASI), Association of Cities of Vietnam (ACVN), and National League of Communes/Sangkats of the Kingdom of Cambodia (NLC/S).
The content of this publication is the sole responsibility of the implementing consortium under the lead of Konrad-Adenauer-Stiftung e.V. and can in no way be taken to reflect views of the European Union.
www.DELGOSEA.eu
LOCALGOVERNMENTDEVELOPMENTFOUNDATION