physiotherapy alliance infection control policy client...

Physiotherapy Alliance Infection Control Policy Physiotherapy Alliance takes your health seriously. As a result the following infection control practices have been put in place to minimize the risk of disease transmission. These policies are in line with the standards of the College of Physiotherapists of Ontario. 1. Treatment beds, exercise equipment and treatment modalities are cleaned with germicidal/virucidal agents following each patient use. 2. All linens are changed after every use. 3. All staff and associates follow strict hand-washing procedures. 4. Acupuncture needles are single use needles and are disposed of in sharps containers following use. 5. Chairs, desks, door handles and other hard surfaces are sanitized daily (more frequently at times of public outbreak). 6. Alcohol based hand sanitizers are provided on entry to the clinic, in all treatment areas and the gym space. 7. Washrooms are inspected on a regular basis and hand soap, alcohol based hand sanitizers and disposable hand towels are provided. At Physiotherapy Alliance we always welcome feedback from our clients. Please do not hesitate to speak to any staff member or associate directly if you have concerns regarding infection control practices. A customer satisfaction survey is available in the clinic and online. Alternatively anonymous feedback can be provided through our website under the contact link. If a response is requested and contact information provided you can expect a response within 2 business days. Complaints will be dealt with in accordance with our organization’s policies and procedures for complaint management.

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Page 1: Physiotherapy Alliance Infection Control Policy Client …physiotherapyalliance.com/wp-content/uploads/2013/02… · · 2017-09-06Title: Microsoft Word - Physiotherapy Alliance

germicidal/virucidalagentsfollowingeachpatientuse.

2. Alllinensarechangedaftereveryuse.3. Allstaffandassociatesfollowstricthand-washingprocedures.4. Acupunctureneedlesaresingleuseneedlesandaredisposedofinsharpscontainersfollowing

use.5. Chairs,desks,doorhandlesandotherhardsurfacesaresanitizeddaily(morefrequentlyattimes

ofpublicoutbreak).

6. Alcoholbasedhandsanitizersareprovidedonentrytotheclinic,inalltreatmentareasandthegymspace.

7. Washroomsareinspectedonaregularbasisandhandsoap,alcoholbasedhandsanitizersand

disposablehandtowelsareprovided.

AtPhysiotherapyAlliancewealwayswelcomefeedbackfromourclients.Pleasedonothesitatetospeaktoanystaffmemberorassociatedirectlyifyouhaveconcernsregardinginfectioncontrolpractices.Acustomersatisfactionsurveyisavailableintheclinicandonline.Alternativelyanonymousfeedbackcanbeprovidedthroughourwebsiteunderthecontactlink.Ifaresponseisrequestedandcontactinformationprovidedyoucanexpectaresponsewithin2businessdays.Complaintswillbedealtwithinaccordancewithourorganization’spoliciesandproceduresforcomplaintmanagement.

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