Philippe Sharp

25 Wood St. Unit 711Toronto, Ontario. M4Y 2P9 Cell: 416-844-6594email: psharpp@yahoo.ca

BBA graduate in Business and Marketing.Bilingual with strong skills in Sales, Marketing and 11 years in Customer Relations.

WORK EXPERIENCE Honda Canada February 2015 to present - 1 year contract Bilingual Customer Relations

• Assisting and researching customer inquiries and complaints for Honda and Acura • Maintaining relationships between the dealerships and the customer • Providing information regarding both Honda and Acura brands

KIA Canada September 2011 to April 2014 Bilingual Customer Experience Representative

• Assisting and researching KIA customer inquiries • Maintaining relationships between KIA dealerships and the customer • Providing quality control of the KIA brand for consumers • Provide detailed information on current promotions and incentives • Won the Kia Employee Suggestion Program Award Business and Marketing Contract September 2010 to current (freelance) David Andrew Larsen - Photography, Advertising and Design ,Toronto, ON

• Assisting in creative Marketing ideas for Stonemill Bakery, Presidents Choice Financial, ISTCL Management Consulting and David Andrew Larsen Photography • Developing and Marketing of new clothing line • Creating new business strategies for existing clients Bilingual Client Service Advisor August 2006 to May 2010 Northwest & Ethical Investments, Toronto, ON

• Provided product and account information to mutual fund advisors and customers • Practiced appropriate call service protocol: courteously handling telephone requests and promptly answering email enquiries • Confidently processed all account transactions and skillfully assisted clients in any problem resolution • Researched market trends and kept up-to-date on new investment products • Supplied accurate client information to head office, mutual fund advisors and customers • Operated in-house computer system for processing financial transactions and office administration

Philippe Sharp

Yamaha Canada Motors May 2005 to Dec 2005 Retail Finance Coordinator (Contract position) Toronto, ON

• Provided detailed online funding and sales reports • Rendered service support for Yamaha dealerships in French and English • Managed in-house web retail finance system (Power Finance) • Prepared dealership agreements, credit card and insurance applications • Worked with banking institution (HSBC) for account related problems, customer loans and credit bureau inquiries

Bilingual Client Service Representative Nov. 2004 to April 2005 CI Funds (Contract position) Toronto, ON

• Worked in a call centre environment and effectively communicated with financial advisors and clients • Provided support services to financial advisors and corporate office • Politely communicated with clients and expertly resolved account related problems

Product Management April 2004 to June 2004 CARQUEST CANADA INC. (Contract position) Rexdale, ON

• Managed aftermarket product lines • Developed pricing strategies for promoting parts and aftermarket products • Assisted in developing new marketing programs and catalogues • Helped project manager to identify and develop new products and business opportunities

Service Advisor July 2000 to Sept. 2003 Garber Management Group Sunrise Chevrolet, Glendale Heights IL U.S.A.

• Reviewed and processed warranty claims for the service department • Successfully multi-tasked as service advisor and demonstrated leadership in supervising technicians • Effectively problem-solved with clients and achieved a high level of customer satisfaction • Displayed administrative skills in scheduling appointments, advising customers on parts and service and following up on deadlines for work orders • Efficiently maintained accurate records and accounts on computer system • In charge of selling and promoting GM accessories • Managed in house incentives and promotions

FORMAL EDUCATION Bachelor of Business Administration May 2000 Marketing and Management NORTHWOOD UNIVERSITY Midland MI

Business Administration Diploma (Co-op Program) August 1999 Marketing and Management GEORGIAN COLLEGE Barrie, ON

Philippe Sharp

MarketingProjects

FORConcept

Kia and MADD developed a great relationship together in the past. This idea was created to help grow the awareness of the program.

Cab it with KIA Canada

When a customer buys a new Kia vehicle, they will have the opportunity to enroll into a MADD Rewards Points Program. This program offers the customers to get Bonus KIA Points when they

make the decision to take a cab ride home rather than driving after a night out. These KIA bonus points will earn you credits towards purchases and the servicing of your vehicle at any KIA Dealership.

This will further promote the strong relationship between KIA Canada and MADD.This could be a Nationwide Program across Canada.

KIA or not to KIA

There is no question.KIA offers a points program with your local cab company. When you can’t drive, call 416-111-1111 and show your

KIA Rewards Card to receive KIA points for your ride home.

FOR

Sample Ad

This concept WON 1ST PLACE for the KIA employee suggestion program 2011

KIA ANTI-BULLYING CONCEPT

Kia Oval Logo 4/C - Large

LET’S PUT THE BRAKESON BULLYING

At Kia, we care about the safety of your kids.

Kia Canada would design a fleet of anti-bullying vehicles which would drive throughout local areas visiting schools in order to promote

anti-bullying. Kids would sign the cars as a pledge against bullying.

These cars would then be placed in dealer lots for display.

TheMaintenance

Program

Place a QR Code card for the KIA APP onto the KIA Vehicle Manual for quick Smartphone access. This allows the consumer to download Service Calendar Dates and Important Maintenance Information for their car.

Download your KIA APP and set up your car maintenance plan

on your cell phone

TheMaintenance

Program

Your cell phone will automatically notify you of important service needs for your car. You can then book your service appointments through the app

on your cell phone rather than calling your dealership.

Stock images for shutterstock.comDavid Andrew Larsen Photography

Garbage Wear Fashions

OTHER MARKETING PROJECTS

Stonemill Bakery website

ISTCL Consulting

OTHER MARKETING PROJECTS