phil nottingham: building a more human brand — #fullstack15

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Page 1: Phil Nottingham: Building a More Human Brand — #FullStack15

Hello!

Page 2: Phil Nottingham: Building a More Human Brand — #FullStack15

Phil NottinghamV I D E O S T R AT E G I S T

W H I S K Y E N T H U S I A S T

D I R E C TO R O F P R O D U C T M A R K E T I N G , W I S T I A

@ P H I L N OT T I N G H A M

Page 3: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 4: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 5: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 6: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 7: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 8: Phil Nottingham: Building a More Human Brand — #FullStack15

T E C H N O LO G Y H A S D E H U M A N I S E D CO M M E R C I A L

R E L AT I O N S H I P S

Page 9: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 10: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 11: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 12: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 13: Phil Nottingham: Building a More Human Brand — #FullStack15

A L L O F T H E S E S I T E S F E E L V E R Y G E N E R I C A N D T H E R E F O R E F A I L

TO B U I L D T R U S T

Page 14: Phil Nottingham: Building a More Human Brand — #FullStack15

How have we tried to fix this?

Page 15: Phil Nottingham: Building a More Human Brand — #FullStack15

D E M O N S T R AT E L E G I T I M AC Y

Page 16: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 17: Phil Nottingham: Building a More Human Brand — #FullStack15

D E M O N S T R AT E C R E D I B I L I T Y

Page 18: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 19: Phil Nottingham: Building a More Human Brand — #FullStack15

D E M O N S T R AT E P R O F E S S I O N A L I S M

Page 20: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 21: Phil Nottingham: Building a More Human Brand — #FullStack15

All material © THE WEB PSYCHOLOGIST LTD. 2014. No unauthorised reproduction or distribution.

@philnottinghamPhil Nottingham @THEWEBPSYCH @PHILNOTTINGHAM#NATANDNOTT

Page 22: Phil Nottingham: Building a More Human Brand — #FullStack15

AT T E M P T S T O M A N U F A C T U R E T R U S T H AV E F U R T H E R

D E H U M A N I S E D B R A N D S

Page 23: Phil Nottingham: Building a More Human Brand — #FullStack15

B U T I B E L I E V E T E C H N O LO G Y H A S T H E P O W E R T O M A K E

B U S I N E S S M O R E H U M A N TO O

Page 24: Phil Nottingham: Building a More Human Brand — #FullStack15

T H I S WA S W I S T I A I N 2 0 0 8

Page 25: Phil Nottingham: Building a More Human Brand — #FullStack15

@thecrafty

Boring Wistia page, 2010

Page 26: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 27: Phil Nottingham: Building a More Human Brand — #FullStack15

T H E I D E A WA S TO A P P E A R CO R P O R AT E , S E R I O U S A N D

P R O F E S S I O N A L

Page 28: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 29: Phil Nottingham: Building a More Human Brand — #FullStack15

T H I S WA S T H E R E A L I T Y

Page 30: Phil Nottingham: Building a More Human Brand — #FullStack15

bedroom photos

Page 31: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 32: Phil Nottingham: Building a More Human Brand — #FullStack15

T H E S E T W O G U Y S S T I L L R U N W I S T I A TO DAY.

T H E Y A R E N OT S E R I O U S O R CO R P O R AT E

Page 33: Phil Nottingham: Building a More Human Brand — #FullStack15

T H I S WA S W I S T I A’ S F I R S T V I D E O

Page 34: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 35: Phil Nottingham: Building a More Human Brand — #FullStack15

I T ’ S T E R R I B L E I N E V E R Y S I N G L E WAY

Page 36: Phil Nottingham: Building a More Human Brand — #FullStack15

T H E Y T H E N G OT T H E I R F R I E N D C H R I S TO F I L M A N “A B O U T U S ” V I D E O T H AT

WA S A B I T M O R E O P E N

Page 37: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 38: Phil Nottingham: Building a More Human Brand — #FullStack15

I T D I D R E A L LY W E L L O N T H E B L O G !

T H I S CO N V I N C E D T H E M T H AT M AY B E T H E Y CO U L D AC T U A L LY P U T T H E I R FAC E S O N

T H E W E B S I T E

Page 39: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 40: Phil Nottingham: Building a More Human Brand — #FullStack15

T H E N T H E Y S TA R T E D E X P E R I M E N T I N G W I T H U S I N G V I D E O I N T H E I R W I D E R

M A R K E T I N G CO N T E N T

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@thecrafty

Page 42: Phil Nottingham: Building a More Human Brand — #FullStack15

A N D T O D AY O U R W E B S I T E I S CO V E R E D W I T H O U R FAC E S

Page 43: Phil Nottingham: Building a More Human Brand — #FullStack15

@thecrafty

Page 44: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 45: Phil Nottingham: Building a More Human Brand — #FullStack15

W E U S E O U R A C T U A L T E A M T O D E M O N S T R AT E O U R P R O D U C T

Page 46: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 47: Phil Nottingham: Building a More Human Brand — #FullStack15

S H O W > T E L L

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V I D E O R E D U C E S T H E D I S TA N C E B E T W E E N P E O P L E

Page 49: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 50: Phil Nottingham: Building a More Human Brand — #FullStack15

T E C H N O LO G Y A L LO W S O U R 5 0 , 0 0 0 C U S TO M E R S TO G E T TO K N O W T H E

E N T I R E W I S T I A T E A M

Page 51: Phil Nottingham: Building a More Human Brand — #FullStack15

Most content strategies

Page 52: Phil Nottingham: Building a More Human Brand — #FullStack15

P L AY TO YO U R S T R E N G T H S

E X PA N D W H E N YO U ’ R E R E A D Y

Page 53: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 54: Phil Nottingham: Building a More Human Brand — #FullStack15

“ CO R P O R AT I O N S A R E P E O P L E ”

Page 55: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 56: Phil Nottingham: Building a More Human Brand — #FullStack15

N OT Q U I T E M I T T … B U T

CO R P O R AT I O N S A R E C E R TA I N LY G R O U P S O F P E O P L E

Page 57: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 58: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 59: Phil Nottingham: Building a More Human Brand — #FullStack15

@thecrafty

Page 60: Phil Nottingham: Building a More Human Brand — #FullStack15

@thecrafty

Page 61: Phil Nottingham: Building a More Human Brand — #FullStack15

How should people feel about your company?

Page 62: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 63: Phil Nottingham: Building a More Human Brand — #FullStack15

Being yourself creates trust

Page 64: Phil Nottingham: Building a More Human Brand — #FullStack15

I T ’ S N OT J U S T W I S T I A …

Page 65: Phil Nottingham: Building a More Human Brand — #FullStack15

@thecrafty

Page 66: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 67: Phil Nottingham: Building a More Human Brand — #FullStack15

@thecrafty

Page 68: Phil Nottingham: Building a More Human Brand — #FullStack15

YO U D O N ’ T G E T G O O D O V E R N I G H T

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Experimentation headroom

Page 70: Phil Nottingham: Building a More Human Brand — #FullStack15

t

We scrapped this video

Page 71: Phil Nottingham: Building a More Human Brand — #FullStack15

Don’t forget to question yourself

Page 72: Phil Nottingham: Building a More Human Brand — #FullStack15

S TA R T C R A P P Y

Page 73: Phil Nottingham: Building a More Human Brand — #FullStack15
Page 74: Phil Nottingham: Building a More Human Brand — #FullStack15

D O N ’ T “ D E M O N S T R AT E A U T H E N T I C I T Y ”

J U S T D O N ’ T H I D E W H O Y O U A R E

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D O N ’ T “ C U LT I VAT E A B R A N D V O I C E ”

J U S T M I N I M I S E T H E D I F F E R E N C E B E T W E E N YO U R I D E N T I T Y I N T E R N A L LY

A N D E X T E R N A L LY

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D O N ’ T “ H AV E A P R E S E N C E E V E R Y W H E R E ”

J U S T S P E A K T O Y O U R A U D I E N C E I N A WAY T H AT M A K E S S E N S E F O R YO U

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Thanks! Questions? I ’ L L B E H E R E A L L W E E K E N D !