ph.d questionnaire (2)

7/29/2019 Ph.d Questionnaire (2)

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From

Thenmozhi.N Research Scholar

Librarian Dept.of Library and

Tagore college of Arts & Science Information Science

Chennai 44. Bharathiar University

Coimbatore.

Dear Sir/Madam,

I am Thenmozhi.N.(Research Scholar) undergoing Doctoral Research (Part Time) in

Bharathiar University, Coimbatore, Tamil Nadu, under the guidance of

Dr.S.Gopalakrishnan, Head Resource centre, National Institute of Fashion

Technology,NIFT, Chennai. My topic of study is PERFORMANCE EVALUATIONOF UNIVERSITY LIBRARIES IN TAMIL NADU. In this connection; I seek your

valuable help and co-operation.

Please find the enclosed questionnaire, which has been designed, to elicit your options by

marking in the relevant boxes.

I assure you Sir/Madam, your responses will be kept confidential and it is only for

academic research purpose only. Please spare your valuable time and fill the

questionnaire.

I solicit your kind co-operation in this regard.

With regards

Thenmozhi. N

To


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PERFORMANCE EVALUATION OF UNIVERSITY

LIBRARIES IN TAMILNADU

Research Scholar : Research Guide:Thenmozhi.N Dr.S.Gopalakrishnan

Librarian Head - Resource

Centre

Tagore College of Arts & Science National Institute of

Chennai 44. Fashion Technology

NIFT,Taramani

Chennai -113.

QUESTIONNAIRE

(Please put a tick (\/) wherever applicable)1.General

1.1. Personal

Name :

Gender : Male Female

Age : upto 30 31-40 41-50 51 & above

Years of experience : upto 5 6-10 11-15 16 & above

1.2. Institution

Year of establishment :

Category : unitary private affiliated state

E-mail :Website :

No.of courses offered : UG------PG------Research (M.phil/Ph.D)---------

No.of.Students : UG------PG------Research (M.phil/Ph.D)---------

No.of staff : Teaching ------Non-Teaching------Library-----

1.3. .Library Collection

Text book Thesis

Journals Standards Back volume Book bank

Question paper Proceedings

1.4. Services

OPAC Document delivery

Reference Current awareness service

Reprography Bibliography Internet Audiovisual

Newspaper clippings Resource sharing /Inter Library Loan


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1.5. Infrastructure available in the Library(ICT)

Scanner Printer Television Photocopier Internet Audio Video player

LCD Projector CD/DVD player Others

1.6. Which are the financial resources for the library operation ?

i) Member (Student)Fees ii)External membership

iii) Part of the Institute budget iv)UGC/AICTE v) Govt vi)others

1.7. Do financial authorities finance your library according to any performance

indicators ?

Yes No

If yes, which indicators do they use ?

_________________________________________________

1.8. Do you have a manual for the procedures ?

2. Strategic Planning

2.1 Does your library have a Policy plan ?

Yes No planned in future

2.2 Does your library have a written-mission statement ?


2.3 Have the goals and objectives been developed for the library ?


2.4 Does your library develop operational plans ? (short term planning) ?


2.5 How are the documents like mission statements, visions and Policy plansprepared ?

a)Based on data obtained by measurement

b)In an Ad hoc way


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2.6 Which body encourage the preparation of the strategic plan ? (pl tick)

a)Parent institution

b)Responsible ministry c)Any other, please specify

3. Library statistics

3.1 Which statistical data on your library activities, services or products do you collectregularly ?

Monthly Quarterly Annual Any

other

Circulation

Membership

Income generated

Most frequently used books

Not at all used books

3.2 . Are the statistics about your library available online ?

Yes No

4. Performance Indicators/Measurement

4.1 Which of the suggested indicators are, in your opinion, the most important for your

library.(1 Not important at all 2 rarely important 3the least important

4 important 5 the most important)

User satisfaction with the library services as a whole 1 2 3 4 5

or with different services of the library

Percentage of target population reached

Cost per user Library visits per capita

Titles availability

Required titles availability

Percentage of required titles in the collection

Required titles extended availability

In-library use per-capita

Document use rate


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1. Median time document retrieval from closed stacks

2. Median time of document retrieval from open areas

3. Collection turnover 4. Loans per capita

5. Documents on loan per capita

6. Cost per loan

7. Loans per employee

8. Speed of interlibrary lending

9. Correct answer fill rate

10. Title catalogue search success rate

11. Subject catalogue search success rate 12. Seat occupancy rate

13. Automated systems availability

14. Median time for document acquisition

15. Median time for document processing

16. Cost per title catalogued

4.2 Can you indicate which performance measurements are the most typical of your

library

1 = not at all typical 2=rarely typical 3 = the least typical4 = typical 5 = the most typical

1 2 3 4 5

1.Quality of reference services offered

2.Use and quality of online services (catalogues, union catalogues)

3.Use and quality of online services(e-resources)

4.Users opinion on opening hours

5.Users opinion on reference services

6.Users opinion on search strategies 7.Speed of Inter Library Loan

8.Library collection assessment

9. Cost per loan

10.Cost per information

11. Cost per staff

12.Cost per user `

13.Speed of delivery of printed and other documents


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14. Effectiveness, efficiency and quality of electronic ILL

15. Study area

16. PCs available for users

4.3 Does your library systematically conduct performance evaluations ?

Yes No

If yes, which services are evaluated, how frequently (monthly, yearly etc.) and in

which way (Collecting library statistics, use of performance indicators, bench marking,

external reviewers etc.)

Which services? How frequently ? In which way?

4. 4 Can you indicate which core functions of your library should be evaluated

(1-not at all necessary, 2 = periodically, 3 = continuously)

1 2 3

1 Reference collection 2 Digital library

3 Collection for preservation of cultural heritage

4 Functioning as bibliographic centre

5 Producing bibliography

6 Compilation of indexes

7 Developing and maintenance of bibliographic database

8 Library service planning

9 Development of libraries and librarianship 10 Preparing library standards

9 Making library studies and research work

10 Acting as national information centre in your subject area

11 Providing leadership among libraries of your state

12 Coordination of developments in information technology in libraries

13 Promotion of reading and information literacy


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4.5.Has your library a benchmarking programme ? Yes No

4.6.Is your library involved in a quality project ? Yes No

a) If yes, whether the quality project is based on Quality manual

ISO 9000 Developed by the Library/Institute Any other

b) If no. please specify is your library is planning to carry out a quality project innear future?

Yes No Not decided4.7 If your library is involved in a quality project, can you please give a short description

of it, answering each of the following questions :

4.7.1.When did it start?

_______________________________________________________

4.7.2.How many phases does it consist of?

_________________________________________

4.7.3.Does your Authority support it?

_____________________________________________

4.7.4.Does your project rely on private/public expertise?_______________________________

4.7.5.Will there be training courses for enhancing quality attitude of the staff ?

______________

4.8 Does your library conduct user satisfaction studies ?

Yes NoIf yes, when has the last one conducted ?

4.8.1.Does the study includes satisfaction of the users on ?

Services Yes No

Collection Yes No

Infrastructure Yes No

Environment Yes No

Staff behavior Yes No

ICT Yes NoAny other please specify________________________


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4.9 Does your library conduct the staff satisfaction studies ?

Yes No

If yes, when has the last one conducted ?

4.9.1.Does the study includes satisfaction of the staff on ?

Infrastructure Yes No

Training Yes No

Promotion policy Yes NoAny other please specify ____________________________________________

4.10 Does your library carry cost-benefit analyses ?Yes No

If yes, when the last been carried out ?

_____________________________________________

4.11 If you use performance measurement or a quality management system in your

library, what are the objectives and motivations of its implementation ?

4.12 If there is any quality management system in the library? Does theimplementation result make

a crucial change in the institution ?

Yes, in remarkable way Yes, but not important No, not at all

4.13 Did you evaluate the image of the library in your community ?

Yes NoIf yes, what was the result

Library image is very good Library image is good

Library image is satisfactory Library image is bad

4.14 Has your library ever tried to measure its outcomes (impact that its performinghas on the users

and community as a whole) ?

Yes NoIf yes, which performance measures and indicators have been used ?

Thank you for your kind co-operation