pharmacy leadership: a student's perspective

Pharmacy Leadership

A student’s perspective.

Joey MattinglyPharmD/MBA Candidate 2009

University of Kentucky

Joey Mattingly, PharmD/MBA Candidate

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Leadership vs. Management

Building Character

Lifelong Learning

Mentorship

Overview of Today’s Lecture


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Leadership ≠ Management

“Leadership is influence. Nothing more. Nothing less.”

Dr. John C. Maxwell


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Management vs. Leadership1

Manager Leader

Can help you climb a ladder faster and more efficiently.

Makes sure you are doing things right.

Controls processes. Manages tasks.

Makes sure your ladder is on the right wall!

Makes sure that you are doing the right things.

Creates a vision. Leads people.


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Some of you will choose to become managers.

Leadership vs. Management

By default, ALL of you will be leaders.


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The sales at your pharmacy have been dwindling over the past six months. Patients have been complaining about the lack of customer service and unwillingness of pharmacists to counsel on medications. The pharmacists you work with aren’t happy with their schedule and the tasks they have been assigned. Your pharmacy needs a:

MANAGER LEADER

To Manage or To Lead?


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It is a busy Monday at the pharmacy, phones are ringing off the hook, and the pick-up window has a line of more than twenty people. There is one other pharmacist and five technicians working with you. The atmosphere is hectic, patients are getting frustrated, and your coworkers are feeling very stressed out. Your pharmacy needs a:

MANAGER LEADER

To Manage or To Lead?


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Building the Character of a

Leader“You can’t talk your way out of what you behaved yourself into.”

Stephen R. Covey


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Character – the complex of mental and ethical traits marking and often individualizing a person.2

Defining Character


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Common traits:

◦ Integrity – what you do when others aren’t looking

◦Trustworthiness – displaying competence over an extended period of time.

◦Courage – the strength to stand when no one else will.

◦Service – putting the needs of others first

The Character of a Leader


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You can’t be taught character in a classroom

You can’t build character overnight

Building Character


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…BUT WHAT YOU CAN DO:

◦Recognize the situations that test you

◦Remember the traits that can help or hurt you

◦Respond appropriately

Building Character


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Lifelong Learning“Learning is not a product of schooling but the lifelong attempt to acquire it.”

Albert Einstein


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Set the bar high◦ If the board requires 15 hours of CE, plan to get 30.

Learn what you want◦ It doesn’t always have to be about pharmacy.

◦ I enjoying reading more now that I am not in school.

Keep your eyes and ears open◦ You never know where your next lesson will come from.

Teach someone else!◦ If you know something well enough to teach it, then you

KNOW it.

Lifelong Learning


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MUST BE… More than just C.E.

More than pharmacy

A commitment to self-improvement3

Lifelong Learning


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Staying sharp as a pharmacist is your professional duty.

Knowledge enhances your position as an expert.

Expertise provides power in a relationship. As a medication expert you have the power

in the pharmacist-patient relationship. Power vs. Leadership

◦ Power – the ability to get someone to do something they wouldn’t normally do

◦ Leadership – influences someone to do something

Lead by Learning


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How do you gain power in a:◦Pharmacist-Physician Relationship?

◦Pharmacist-Nurse Relationship?

◦Pharmacist-Pharmacy Technician Relationship?

◦Pharmacist-Pharmacist Relationship?

Lead by Learning


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How do you lead:

◦Physicians?

◦Nurses?

◦Pharmacy Technicians?

◦Pharmacists?

Lead by Learning


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Mentorship“Don’t pay it back to me, pay it forward to someone else.”

C. Ryan Hyde, Author


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Mentorship

“I hope the message gets out loud and clear that more athletes should give back to the community and give back to the sport that made you what you are today.”

Earl Woods, Father of Tiger Woods


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Remember the history of pharmacy education◦ Pharmacists once gained practically all their

knowledge through apprenticeship

Students are still trained by preceptors

New practitioners may look to more experienced pharmacists for advice

It is common to have many mentors

Mentorship & Pharmacy Education


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Professors:◦ Dr. Joe Fink◦ Dean Frank Romanelli◦ Dr. Karen Blumenschein◦ Dr. Amy Nicholas

Student Mentors (now practitioners):◦ Dr. Tony Esterly, Class of 2006◦ Dr. Matt Martin, Class of 2006◦ Dr. Tyler Whisman, Class of 2008

A few of my pharmacy mentors…


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Take a second and think about some of the

people who have influenced you in

pharmacy.

Think about how they helped you.

Now think about how you can have that

same positive impact on another student.

What can you do?

Who are your pharmacy mentors?


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Identify someone who may look up to you◦ A little brother or sister

◦ A “little” in a fraternity or sorority

Reach out to that person first◦ If you are the one they look up to, you have the

power in that relationship.

◦ Just by initiating the interaction, you may instill confidence in that person.

Listen to their wants and needs◦ Don’t just relive your personal experiences.

Becoming a Mentor


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Identify student pharmacists that are behind you in school

Identify pre-pharmacy students or technicians at your pharmacy that want to go to pharmacy school

Ask if they would like any advice (don’t just start giving it to them)

Remain positive and encouraging (be honest!)

Follow up and stay in touch

Becoming a Pharmacy Mentor


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Pharmacists have a major influence on their students, whether they intend to or not

“Inconsistent socialization” – describes the mixed messages that student pharmacists receive from different preceptors4

◦ Who has ever had a bad experience with a preceptor or professor?

◦ Do you know anyone who decided not to go to pharmacy school because of a bad experience?

Becoming a Pharmacy Mentor


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Remember that some situations call for a manager while others need a leader.

Remember the Three R’s of Character Building.

Learning doesn’t stop when you leave the classroom.

Help mentor and give back to the next generation of pharmacists.

To Conclude...


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1. Covey SR. The seven habits of highly effective people: powerful lessons in personal change. Simon & Schuster. New York, NY (1989).

2. Definition of character. Accessed at www.merriam-webster.com on February 11, 2009.

3. Beardsley R, et al. White paper on pharmacy student professionalism. J Am Pharm Assoc (2000)40:96-101.

4. Manasse HR, Stewart JR, Hall RH. Inconsistent socialization and disillusionment: case of pharmacy. Am J Pharm Educ (1977)41:28.

References

pharmacy leadership: a student's perspective

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