peter brooks - cv feb 15

Curriculum Vitae of 6 Peter Brooks

PETER BROOKS BEng (Hons), C.WEM, C.ENV and MCIWEM

5 Newport Place

Forrest Hill

Auckland 0620

Telephone: (09) 410 5894

Mobile: (021) 166 9307

E-mail: [email protected]

EXECUTIVE SUMMARY

Highly professional organisational leader, with strong skills and competencies across:

Business unit and contract management

Technical project team leadership

Business model development

Cost control/budget management

Risk and commercial control management

Health and Safety leadership

Change management

Business process mapping

Project planning, establishment and

management

Financial management

Strategic planning and development

Strong financial competencies. Experienced in managing multimillion dollar budgets as well as analysing and reporting on key financial outcomes.

Excellent communication and interpersonal skills, with the ability to develop trusted relationships with customers, business partners and stakeholders.

Results-oriented leader, with a proven track record delivering significant projects within challenging deadlines and strict budgets.

Skilled at leading and motivating teams, with the ability to manage staff effectively. Solid background in

team training, supervision and mentoring.

Qualifications include a Bachelor of Engineering with Second Class Honours (major in Engineering Surveying), Certificate in Industrial Training and a National Diploma in Construction.

CAREER HISTORY

APRIL 2012 – Present GREENSCENENZ LIMITED, AUCKLAND

Commenced as a ENVIRONMENTAL SERVICES MANAGER

In 2014, promoted to the role of GENERAL MANAGER

GENERAL MANAGER Nov 14 – Present

Responsibilities:

Lead and manage all day to day activities within the business, focusing on streamlining business opportunities.

Develop and implement strategic initiatives to deliver direct and indirect organisational growth across the North island of New Zealand.

Plan and manage departmental budgets, monitoring key financial indicators to ensure cost effective service

delivery.

Develop monthly, quarterly, annual forecasting and H&S reporting.

Specific project management activities for major client.

Lead all HR aspects for a team of twenty, including recruitment and individual / team performance.

Ensure Health & Safety and service delivery meets company and client requirements in terms of quality and timeframes and that variations are identified and managed.

Major Achievements:

Developed and maintained key contracts with a wide range of major clients.

Built strong customer relationships and liaised directly with clients to ensure a high standard of service was maintained.

Established and developed management team and team members.

Established new environmental division and secured new streams of work within the project management and environmental areas of the business.

Delivery of major high profile projects for Auckland Council Parks Department.

Delivered new monthly, quarterly and annual forecasting and reporting.

Improved H&S reporting and processes throughout the organisation.

mailto:[email protected]


ENVIRONMENTAL SERVICES MANAGER APRIL 2012–Nov 2014 Responsibilities:

Providing leadership to the Environmental Services team.

Providing strategic direction in the development of Environmental services.

Managing and optimising resources to achieve revenue goals for the business.

Developing business partner relationships with the key people in the designated client organisations. Specific project management activities for major client.

Identifying and bringing in new business including organic growth.

Major Achievements:

Developed and maintained key contracts with a wide range of major clients including:

Watercare Services Limited

Downers Auckland

Auckland Transport Agency

Vector Limited

Fulton Hogan Limited

John Holland Limited

Built strong customer relationships and liaised directly with clients to ensure a high standard of service was

established and maintained.

Delivery of major high profile projects for Auckland Council Parks Department.

Development of single Health and Safety and Environmental Manual and system through the organisation.

Developed a new timesheet and job flow system to facilitate corporate monitoring and reporting system.

Aug 2010 – March 12 THIESS SERVICES LIMITED, AUCKLAND

Commenced as a PLANNED WORKS MANAGER

In 2011, promoted to the role of BUSINESS DEVELOPMENT MANAGER

BUSINESS DEVELOPMENT MANAGER Aug 2011 – Mar 2012

Responsibilities:

Lead and manage all day to day activities within the team, focusing on the expansion of business opportunities.

Develop and implement strategic initiatives to deliver direct and indirect organisational growth across New Zealand.

Plan and manage departmental budgets, monitoring key financial indicators to ensure cost effective service

delivery.

Prepare monthly, quarterly and annual forecasting and reporting.

Lead all HR aspects for a team of four, including recruitment and individual / team performance.

Ensure service delivery meets customer requirements in terms of quality and timeframes and that variations are identified and managed.

Major Achievements:

Developed and maintained key contracts with a wide range of major clients including:


Auckland Council

Auckland Transport Agency

Auckland International Airport

New Plymouth District Council

Whangarei District Council

ARMA West

Thames Coromandel District Council

CERA, Christchurch

Secured $1.7m of new work in the 2011/12 financial year.

Built strong customer relationships and liaised directly with clients to ensure a high standard of service was maintained.

Created the strategy and exhibition stand for Thiess Services at the Water NZ 2011 Conference.

PLANNED WORKS MANAGER Aug 2010 – Aug 2011

Responsibilities:

Manage the day to day allocation of resources including people, plant and technology to achieve all planned works activities on time and to budget.

Direct work allocation to ensure the Watercare Services Limited network is maintained and complies with industry and legislative requirements.

Monitor operational KPI’s and provide input to annual KPI target setting.

Oversee financial planning and budget management ($9m pa), ensuring project deliverables as well as day

to day operations are met within cost effective parameters.


Provide leadership and supervision for a direct team of thirty and five subcontractors.

Manage contractor and sub-contractor relationships, and ensure contractual obligations are met.

Build and maintain strong relationships with key clients and identify opportunities to increase service offerings. Major Achievements:

Delivered operational budget within 3% of budget despite a year of significant operational change due to the formation of the new Auckland Council.

Drove a strong culture of health and safety performance to achieve a 1,500 days landmark of no lost-time injuries.

Achieved significant improvements in operational and leadership team reporting.

Exceeded business development targets, to achieve $1.2m of new work.

Developed and implemented a number of effective systems to streamline business operations within the department.

Completed the Thiess Services Operational Management Programme 2011 - A two week residential training

course further developing personal strengths and addressing weaknesses in the areas of corporate finance,

company marketing, strategy, operations and people management.

Jun 2008 – Aug 2010 METRO WATER LIMITED, AUCKLAND

Commenced as a NEW WORK ENGINEER – Service Operations.

In 2009, seconded to the role of MAINTENANCE MANAGER – ‘us’ Utility Services.

After seven months, promoted to the role of NETWORK MANAGER – Service Operations.

NETWORK MANAGER – Service Operations Dec 2009 – Aug 2010

Responsibilities:

Manage delivery of service operations, and ensure the integrity of the network is maintained and complies with relevant standards.

Set KPI’s and monitor to ensure key deliverables are met.

Transparently set and manage a budget of $18m pa.

Provide leadership and supervision for a direct team of 12 as well as 80 subcontractors.

Oversee the performance of the team in meeting contract terms for major programmes including the Backflow Testing Services Contract.

Analyse and report on project profitability, improve future risk and increase profitability.

Major Achievements:

Recovered a significant operational budget overspend to close the financial year within 1% of budget within seven months.

Established a strong focus on OHS compliance, achieving 1,000 days without a lost-time injury. Developed strong links with Network Service Provider to continue and ensure health and safety issues are understood and

addressed accordingly.

Successfully developed and put into place a new quality focused ISO quality system for the business.

Provided strong leadership in managing the team through the transition of Metrowater into the new Watercare Services Limited and Auckland Council operations.

Maintained a customer satisfaction rating of over 80% for 2009/10 year as independently measured.

Received a letter of commendation from Auckland City Council Transport for resolving outstanding road opening charges and operational issues.

MAINTENANCE MANAGER – ‘us’ Utility Services May – Dec 2009 Responsibilities:

Oversee all planned activities on the water, waste and storm water networks.

Supervise 21 staff and seven sub-contractors with regards to all aspects of health, safety, environmental and

compliance requirements.

Manage all planned elements of the ‘us’ Utility Services operational budget ($5m per annum) for maintenance activities to within 5% of budget forecast.

Ensure all Metrowater planned maintenance activities are delivered on time and to budget.

Manage the project team to ensure all quotes are delivered on time and within budget.

Lead the leak detection team to complete the monthly unaccounted for water leak detection inspections to agreed programme and budget.

Major Achievements:


Developed and implemented a number of effective systems to streamline reporting within the unit, and provided motivational incentives for operational staff and supervisors to deliver more accurate field data.

Led a stronger focus on Health and Safety, establishing regular communication with regards to existing or

potential issues.

Improved an independently measured customer satisfaction rating from 62% to 82% within three months.

Maintained customer satisfaction at over 80% for the remainder of 2009.

Successfully delivered a reduction in wastewater spills to less than three events per thousand properties per month.

Reduced water quality complaints to less than an average of four complaints per one thousand properties per month.

NEW WORK ENGINEER – Service Operations Jun 2008 – May 2009

Responsibilities:

Manage augmentations to the Metrowater system to ensure the integrity of all to the networks.

Build close working relationships between the network controllers, maintenance engineers, asset planners and construction project managers.

Ensure all new works meets standards and specifications prior to acceptance.

Promote quality management by ensuring that internal and external work practices are understood and strictly adhered.

Develop and review the company’s engineering standards and specifications.

Provide technical advice on all new works matters.

Major Achievements:

Established a robust project monitoring system, including regular liaison meetings and issues register.

Reviewed existing risk register and collaborated with the Quality Officer to develop an improved quality management system within the network operations team.

Delivered a 7% improvement in backflow compliance in eleven months.

Managed the delivery of a 17% improvement in customer satisfaction.

Nov 2006 – Jun 2008 WATERCARE SERVICES LIMITED, AUCKLAND

Commenced as a SERVICE COMPLIANCE COORDINATOR – Operations.

In 2008, promoted to the role of WATER RETICULATION SUPERINTENDENT – Operations.

WATER RETICULATION SUPERINTENDENT – Operations Jan – Jun 2008 Major Achievements:

Successfully aligned operational and maintenance activities to minimise disruption to levels of service while essential maintenance work was carried out on the Watercare reticulation system.

Improve internal communications between water treatment and water reticulation teams to ensure water

quality standards across the Auckland region.

Consolidated improvements made in operational relationships with LNOs.

SERVICE COMPLIANCE COORDINATOR – Operations Nov 2006 – Jan 2008 Major Achievements:

Delivered a 20 point improvement in the results from the customer service survey conducted through TNS in

2007 (2006 result 64 2007 result 84) for the operations department.

Amalgamated water and wastewater incident databases into a new combined incident database. This database is now used across the Watercare operations department.

Oct 2000 – Oct 2006 SEVERN TRENT WATER LIMITED, BIRMINGHAM ENGLAND

Commenced as a NETWORK TECHNICIAN – Networks

In 2002, promoted to the role of RESOURCE AND PROCESS MANAGER – Networks

In 2003, promoted to the role of QUALITY ADVISOR – Networks

In 2004, consolidated to the role of ASSISTANT PROJECT MANAGER – Networks

In 2005, promoted to the role of WATER QUALITY MANAGER – Operations

In 2006, consolidated to the role of RISK AND SAFETY MANAGER – Operations


RISK AND SAFETY MANAGER – Operations Apr – Oct 2006 Major Achievements:

Successfully led all Health and Safety aspects for 1,600 staff and field crews, including a training budget ₤1.5m.

Developed and implemented a five year departmental health and safety improvement plan as well as a new company health and safety policy.

Presenter at the Institute of Water National Conference in 2003 and 2006 in relation to water quality.

WATER QUALITY MANAGER – Operations Apr 2005 – Apr 2006

Major Achievements:

Successfully managed a number of high profile incidents, including a Chronomid infestation and two wide spread discolouration incidents.

Led the water quality team to play its part in the organisation achieving its best ever water quality results in 2006.

Delivered a taste tool kit into the network management and operational customer contact centres.

ASSISTANT PROJECT MANAGER – Networks Oct 2004 – Apr 2005 Major Achievements:

Developed and managed a training programming for 160 staff.

Crated and implemented multiple new business processes to improve overall systems in the department.

QUALITY ADVISOR – Networks Mar 2003 – Oct 2004 Major Achievements:

Developed high level improvement plans for a wide range of company assets.

Identified and delivered improvements to a major pollution prevention project.

PRIOR:

DESIGN TECHNICIAN – Pipeline Consultants Limited (1997-2000)

Major Achievements:

Managed a small team of site and office staff to undertake site surveys and computer aided design construction drawings.

Developed more efficient methods of working within the team of designers based at the Birmingham

regional office, by analysing the nature and duration of commonly undertaken tasks and finding the most

cost-effective method of completing the work.

Led the design and management of 9.6km of mains rehabilitation on Minchinhampton Common, an environmentally sensitive site.

STUDENT INDUSTRIAL PLACEMENT: Networks – Severn Trent Water Limited (1995-96)

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QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT

Bachelor of Engineering with Second Class Honours (major in Engineering Surveying) – The Nottingham Trent University, England, UK (1997)

Certificate in Industrial Training – The Nottingham Trent University, England, UK (1997)

National Diploma in Construction – Southfields College of Further Education, England, UK (1993)

BTEC First Diploma in Construction – Southfields College of Further Education, England, UK (1991)

Completed various in-house and external professional development, business leadership and Health and Safety related courses. Key examples include:

Operational Management Programme – Thiess Services (2011)

Workplace First Aid – St John’s (2007 / 2011)

Intensive Management Programme – Melbourne Business School, Australia (2009)

Workplace Health and Safety (2009)

Level 1 Basic Traffic Control (2008)

Confined Space Awareness Refresher (2008) / Confined Space Awareness Training (2007)

Water Safety Certificate (2007)

Safe and Unsafe Act (SUSA) (2005)

Effective People Management – Roffey Park (2006)

Quality Awareness Training (2003)

Water and Waste Water Managers Meeting – New Zealand Water and Wastes Association (NZWWA) (2007)

National Conference – Institution of Water Offices, UK (2001 / 2002 / 2003 / 2006)

Sustainability in the Water Industry (2006)

AMP4 and Beyond (2003)

Competition in Water – Is It sustainable? (2002)

Climate Change Impacts on the Water Industry (2001)

PROFESSIONAL MEMBERSHIPS

Member (MCIWEM / C.WEM) – Chartered Institution of Water and Environmental Management (since September 2005)

Member (C.Env) – Society of the Environment (since October 2005)

Member (MIWater) – Institution of Water (since October 2005)

COMPUTER KNOWLEDGE

Well versed in MS Windows, MS Word, MS Excel, MS PowerPoint, Microsoft CRM, Internet Explorer and MS

Outlook as well as a variety of in-house software packages.

PERSONAL

New Zealand Permanent Resident.

In excellent health.

Full New Zealand Drivers Licence.

INTERESTS

Interests include DIY and home improvements, reading, photography, instructing and recreational kayaking as

well as exploring and experiencing all of what New Zealand has to offer.

REFEREES

Mark Bourne – Wastewater Treatment Manager


Tel: (09) 539 7566

Iain Peffers – Business Development Manager

Downer Group

Tel: (09) 573 2998

Geoff Borton Business Development Manager,

Thiess Services Pty Ltd

Tel: +61 2 8892 5937

peter brooks - cv feb 15

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