performance through people jane rexworthy executive director [email protected]
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Establishing a sustainable skills model
Research Set Standards
Develop Solutions to meet
standards
Deliver Solutions
Sector Skills Council
Delivery through Skills Academy
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The Visit
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Retail Skills Needs
Skills lacking Skills that need improving
Job Specific 56% 55%Customer Handling 44% 55%Planning and Organising 44% 51%Problem Solving 41% 47%Team Working 44%Strategic Management 40%
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Building a Skills Academy – Journey
National Skills Academy for Retail - Developing the skills of the retail sector
• The National Skills Academy for Retail (NSAR) was established in 2009, and has been part of People 1st since 2013. There are sixteen sector based National skills academies in the UK
• Through our network of quality-marked skills shops and specialist trainers, we
provide access to high quality training for retail business owners, employees and the future workforce.
1. NSAR has a small central function delivering its offer through it accredited members 2. Network of 50 Retail Skills Shops based in the UK 3. Provides industry led and developed training programmes
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Vision - Driving up skills in retail
Through a network of retail “skills shops”:
• Provide access to world-class skills and business support for retailers whatever their size, wherever they are located
• Lead the drive for professional rewarding careers and skills development for everyone who works in retail
• Create a consistent national approach for training and skills in the UK's largest private industry sector
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Skills Academy Model
Sector Skills CouncilPeople 1st
National Skills
Academy
Skills ShopNations
Skills Shop GB
Skills Shop International
Local Partner
Local Partner
Local Partner
Local Partner
Local Partner
Local Partner
Local Partner
Local Partner
Local Partner
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Skills Shop
Over 50 retail skills shops have achieved National Skills Academy for Retail membership and are located on high streets and in shopping centres throughout the UK. A small number operate virtually and can be accessed online. Although run individually by local shareholders such as developers, training providers, Jobcentre Plus and retailers, our skills shops work together nationally
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International projects
• Development of an SSC and Skills Academy in emerging markets – Panama
• Development of a Retail Academy model – UAE , Egypt, • Development of Travel Retail Academy- Global Duty Free World Council• Development of customer facing services – Egypt • Scoping and development of a SSC for Tourism and Wine – Armenia• Creation & methodology for National Occupational standards and
implementation, methodology for LMI, SSC development – Uzbekistan;
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Development of Recruitment and Training centre in Abdali Mall• People 1st have been commissioned by EBRD • The main objective is to enhance access and participation of young
people in the Adbali development project• Contribute to increased youth employment • Implement professional, accredited employability and retail and
hospitality skills training programme. • The Abdali Recruitment and Training Centre is expected to become
recognised as a socially responsible organization• Employers will have access to trained employees and trainees skills will
respond to the needs of the sector
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The Scope of work
1. Establish a fully functional recruitment and training centre; 2. Enable the employment of young people through effective job matching, career
guidance and employment information services;3. Improve the employability skills of young people in Amman through employer-driven
training and apprenticeship programmes; 4. Raise awareness of the inclusion model and activities at the Abdali Centre through an
effective communication campaign, and; 5. Develop partnerships with key stakeholders, including government and donors to
secure support for the inclusion model.6. Support the Abdali Recruitment and Training Centre on an ongoing basis throughout
the first year of delivery of the training and inclusion element of the project.
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Jordan labor market supply issues
The research commissioned by EBRD and conducted by CMC interviewed various stakeholders which showed the following issues and constrains related to the labor market, the vocational education and training sector, and its impact on youth: • Gap between the skills the students have and those that the employers are looking for. • The unemployed youth have very little or no job experience. • Clear information about jobs is very important.• Jordanian workers want to be paid a reasonable wage, offered a work contract and social
protection (social security), • There is High turnover in the retail and hospitality sector in Jordan compared to the MENA
region. • Low-status and low-skilled jobs at the bottom end such as cleaning (in hospitality, shopping
malls etc.) are regarded socially as very low by Jordanians, Less than 15 percent of women of working age are employed in Jordan
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The Skills Academy role in Jordan:
• Promote job and career opportunities in Abdali Regeneration – focus on Abdali Mall and Scheme• Provide skills advice and support for individuals and businesses via the recruitment and training
centre in Abdali Mall • Offer a range of high-quality industry standard training courses and qualifications, which could
include:• Pre-employment programmes for entry-level staff • Customer Service• Work based training programmes and Apprenticeship schemes• Specialist quality marked programmes
• Provide cost-effective skills development and recruitment solutions • Support the development of Talent pipeline of trained visitor economy managers and leaders• Identify and initiate work experience opportunities for adults and young people
