performance management presentation provide basic animal life support

1

Performance Management Presentation

Provide Basic Animal Life Support

Team Members:

Eileen Morgan, Dr. Charmaine Foltz, Eric Hutchinson, Dennis Barnard, Andy Smith, Alphie Cisar, Brent Morse, Wayne O'Brien, Matt Tenace

ORS National Institutes of Health

8 January, 2004

2

Table of Contents

Main Presentation

Performance Management Plan

Customer PerspectiveC1a: AAALAC accreditation ratingsC1b: ACUC inspection ratings by typeC2c: Percentage of non-exempt animal census requiring socializationC2d: Percentage of attempted socializations that were successfulC3a: ORS Customer Scorecard ratings for animal husbandry and clinical veterinary and technical servicesC3b: ORS Customer Scorecard Ratings for overall DVR services

Internal Business Process PerspectiveIB1a: Investigator response time to notifications of health statusIB1b: Percentage of holding agreements processed by beginning of fiscal yearIB1c: Average number of days to receive quality assurance test results

on feed

3

Table of Contents (cont.)

Main Presentation

Learning and Growth PerspectiveLG1a: Percentage of staff with desired credentials LG2b: Percentage of facilities with one fully trained technician

Financial PerspectiveF1a: Unit cost of animal husbandry servicesF1b: Unit cost of clinical veterinary and technical servicesF1c: Unit cost of special environmental factors servicesF2a: Overall percentage of available housing utilizedF2b: Overall percentage increase in holding capacityF3a: Percentage dollar savings associated with caging

purchase strategy change

Conclusions

Appendix

4

Performance Management Plan

Eileen Morgan and Dr. Charmaine Foltz

Eric Hutchinson, Dennis Barnard, Andy Smith, Alphie Cisar, Brent Morse, Wayne O'Brien, Matt Tenace

Date: 1/7/04

Team Members

Service Strategy

Value PropositionBasic Life Support Services contributes to the advancement of NIH intramural research by providing reliable animal care and veterinary services as well as unique support services delivered by professional and credible personnel trusted to uphold AAALAC international standards.

Team Leaders

We will deliver to our customers a combination of high quality, cost-effective, and consistent reliable services. We will focus on enhancing the skills set of our workforce, streamlining business processes to improve timeliness and foster positive customer relationships.

Strategy Description

Performance Management Plan (PMP)

DS3: Control special environmental factors for animals

DS2: Perform clinical veterinary and technical services

DS1: Provide animal husbandry services

Discrete Services

Division Approval/Date: Associate Director Approval/Date:

Provide basic animal life support

Service Group

Operational Excellence

Customer Intimacy

Product Leadership

Growth

Sustain

Harvest

5

Relationship Among Performance Objectives

--- relationship between objectives in different perspectives

___ relationship between objectives within a perspective

most important objectives

C3: Increase Customer Satisfacton

CU

ST

OM

ER

FIN

AN

CIA

L

INT

ER

NA

L

BU

SIN

ES

S

LE

AR

NIN

G &

G

RO

WT

H

IB2: Ensure consistent reliable

services

F1: Minimize unit cost

LG2: Improve consistency of service

performance across facilities

LG1: Maintain and enhance staff competencies

PROVIDE BASIC ANIMAL LIFE SUPPORT

IB1: Improve timeliness of services

Date: December 19, 2003

C1: Maintain a high quality of animal care, veterinary

services and animal facilities with AALAC recommendations

C2: Demonstrate value of unique support services to

customers and stakeholders (perception)

F2: Maximize utilization of assets

F2: Maximize cost effectiveness of

purchases

6

Customer Perspective

7


Objective Measure FY03 Target FY04 Target FY05 Target Initiative Owner

C1a: AAALAC accreditation ratings

Maintain accreditation



Track and monitor Morgan and Foltz

C1b: ACUC inspection ratings by type

Receive zero major defects



Pilot ACUC rating categorization, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

C1: Maintain a high quality of animal care, veterinary services, and animal facilities consistent with AAALAC recommendations

8

C1a: AAALAC Accreditation Ratings

FY02 fully accredited

with commendations

for DVR

FY99 fully accredited

FY93 all of NIH fully accredited; DVR falls under that accreditation

DVR continuously accredited since 1960s

Note: AAALAC site visits are tri-annual

1960s FY02FY99FY93

9

12

30

30

0 5 10 15 20 25 30 35

Major Defects

MinorRequests/Complaints

Commendations

FY03

C1b: ACUC Inspection Results by Type (FY04 Q1)

Note: Minor requests are not necessarily deficiencies, but rather suggestions.

10

Customer Perspective (cont.)


C2c: For control special environmental factors, percentage of total animal census requiring socialization

Comparison to FY02 results

TBD TBD Track and monitor quarterly. Take action as dictated by results.

Hutchinson

C2d: For control special environmental factors, percentage of attempted socializations that were successful



Hutchinson

C2: Demonstrate Value of Unique Support Services to Customers and Stakeholders

11

C2c: Percentage of Non-Exempt Animal Census Requiring Socialization (as of 30 Sept)

1,058

484

1,047

526

0 200 400 600 800 1,000 1,200 1,400 1,600

Non-Exempt AnimalCensus

AttemptedSocializations

FY03

FY02

FY03 50% of the non-exempt animal census required socialization

FY02 46% of the non-exempt animal census required socialization

Number of Animals

12

C2d: Percentage of Attempted Socializations That Were Successful (as of 30 Sept)

484

436

526

444

0 100 200 300 400 500 600

AttemptedSocializations

SuccessfulSocializations

FY03

FY02

FY03 84% of the attempted socializations were successful

FY02 90% of the attempted socializations were successful

Number of Animals

13



C3a: ORS Customer Scorecard ratings for animal husbandry and clinical veterinary and technical services

Approved APD survey

Improvement in ratings on comparable discrete services surveyed in FY02

TBD Conduct survey in FY04 Q2

Morgan and Foltz

C3b: ORS Customer Scorecard Ratings for overall DVR services

Approved Scientific Director survey

Baseline TBD Conduct survey in FY04 Q2

Morgan and Foltz

C3: Increase Customer Satisfaction

14

Customer Scorecard Methodology

• In FY03, modified ORS Customer Scorecard for animal husbandry and clinical veterinary and technical services• E-mail to customers (Animal Program Directors) in

FY04

• In FY03, modified ORS Customer Scorecard for overall DVR services• Conduct structured interviews in FY04

15

C3a: Customer Scorecard Ratings for Animal Husbandry and Clinical Veterinary and Technical Services

• Conduct survey during Quarter 3 of FY04• Compare results to those obtained in FY02• Determine actions as appropriate

16

C3b: Customer Scorecard Ratings for Overall DVR Services

• Conduct structured interview and survey during Quarter 3 of FY04

• Review baseline results • Determine actions as appropriate

17

Customer Perspective Summary

• AAALAC Accreditation successful for DVR and included commendations

• ACUC ratings included 30 commendations, 30 minor requests, and 12 major deficiencies

• Attempted socializations of non-human primates increased from 46% to 50% in FY03

• 84% of the attempted socializations were successful

• Customer interviews and surveys to be completed in FY04

18

Customer Perspective Planned Actions

• ACUC semi-annual reviews of program and facilities ongoing; Strive to minimize major deficiencies

• Maintain percentages of attempted and successful socializations for non-human primates

• Customer surveys to be sent to Animal Program Directors and structured interviews conducted with Scientific Directors in third quarter FY04

19

Internal Business Process Perspective

20



IB1a: Investigator response time to notifications of health status



Tenace

IB1b: Percentage of holding agreements processed by beginning of fiscal year


100% 100% Track and monitor yearly. Take action as dictated by results.

Smith

IB1c: Average number of days to receive quality assurance test results on feed

Significantly improve FY02 turnaround time

TBD TBD Working Group will review results and gather benchmark information for presentation to Advisory Team for their consideration on how DVR should handle quality assurance of feed and bedding going forward.

Barnard

IB1: Improve timeliness of service

21

IB1a: Investigator Response Time to Notifications of Health Status (as of 30 Sep)

0

0.5

1

1.5

2

2.5

3

May

FY02

Jun F

Y02

Jul F

Y02

Aug FY

02

Sep F

Y02

Oct

FY03

Nov FY03

Dec F

Y03

Jan F

Y03

Feb F

Y03

Mar

FY03

Apr FY03

May

FY03

Jun F

Y03

Jul F

Y03

Aug FY

03

Sep F

Y03

Nu

mb

er

of

Da

ys

Scan/Email Fax

Note: Data gathered from building 10A

22

IB1b: Percentage of Holding Agreements Processed by Beginning of Fiscal Year (as of 30 Sept)

0%

20%

40%

60%

80%

100%

* FY03 FY04

Note: Zero percentage of holding agreements were processed by beginning of fiscal year in FY03

23

IB1c: Average Number of Days to Receive Quality Assurance Test Results on Feed (as of 30 Sept)

0

5

10

15

20

25

30

35

1/10

/200

3

1/17

/200

3

1/24

/200

3

1/31

/200

3

2/7/

2003

2/14

/200

3

2/21

/200

3

2/28

/200

3

3/7/

2003

3/14

/200

3

3/21

/200

3

3/28

/200

3

4/4/

2003

4/11

/200

3

4/18

/200

3

4/25

/200

3

5/2/

2003

5/9/

2003

5/16

/200

3

5/23

/200

3

5/30

/200

3

6/6/

2003

6/13

/200

3

6/20

/200

3

6/27

/200

3

7/4/

2003

7/11

/200

3

7/18

/200

3

7/25

/200

3

# Days to Receive Quality Assurance Results

Note: Control chart 1B1c1 shown in Appendix

FY03 Average = 15 days

Range = 7 - 32 days

FY02 Average = 45 days

Range = days

24

Internal Business Process PerspectiveSummary

• Investigator response time improvement continues at expected levels

• Holding agreements processing resulted in 100% improvement in FY03

• Analysis of feed average turn-around time significantly improved from 45 days in FY02 to 15 days in FY03. However, a wide range still exists (7 – 32 days)

25

Internal Business Process PerspectivePlanned Actions

• Discontinue tracking of response time; electronic alternative to customers still requesting fax

• Holding agreement time frame process will continue to be measured to ensure maintenance of 100% success

• The nutrition program is undergoing review and we will be assessing status

26

Learning and Growth Perspective

27



LG1: Maintain and enhance competencies for the future DVR

LG1a: Percentage of staff with desired credentials


TBD TBD Identify improvements and implement

Morgan and Foltz

28

LG1a: Percentage of Staff with Desired Credentials (as of FY04 Q1)

70%

50% 50%

75% 75% 75%

0%

20%

40%

60%

80%

100%

FY02 FY03 FY04

Veterinarians (ACLAM Boarded) Facility Management Branch (LATG Certified)

29

Learning and Growth Perspective (cont.)


LG2: Improve consistency of services across facilities

LG2b: Percentage of facilities with one fully trained technician

Pilot Results TBD TBD Implement data collection in all facilities. Track and monitor quarterly. Take action as dictated by results.

O'Brien and Morse

30

LG2b: Percentage of Facilities with One Fully Trained Technician (as of FY04Q1)

• Based on pilot test of 3 facilities

• 100% of the pilot facilities had one fully trained technician

• Will gather data on all facilities in FY04 and track semi-annually

31

Learning and Growth PerspectiveSummary

• Staff accreditations• Locating and retaining veterinarians with ACLAM

board certification challenging• Facility managers maintained AALAS LATG

Accreditation Status

• Pilot of Fully Trained Technicians successful

32

Learning and Growth PerspectivePlanned Actions

• Accreditations• Strive to obtain and retain board certified

veterinarians in all new hires• Encourage facility management personnel to

obtain LATG certification

33

Financial Perspective

34



F1a: For animal husbandry services, cost per cage day (number of cage days /budget)


TBD TBD Track and monitor quarterly

Morgan, Foltz, and Green

F1b: For clinical veterinary and technical services, cost per animal census (number in animal census/budget)




F1c: For special environmental factors, cost per unit (number of units/budget)




F1: Minimize unit cost of each discrete service

35

F1a: Animal Husbandry Unit Cost (as of 30 Sep)

$1.83

$0.00

$0.20

$0.40

$0.60

$0.80

$1.00

$1.20

$1.40

$1.60

$1.80

$2.00

FY03

Unit Cost

Note: Baseline Unit Cost

36

F1b: Clinical Veterinary and Technical Services Unit Cost (as of 30 Sep)

$10.33

$0.00

$2.00

$4.00

$6.00

$8.00

$10.00

$12.00

FY03

Unit Cost


37

F1c: Special Environmental Factors Unit Cost (as of 30 Sep)

$90

$0

$10

$20

$30

$40

$50

$60

$70

$80

$90

$100

FY03

Unit Cost


38

Financial Perspective (cont)


F2a: Overall percentage increase in holding capacity



Morgan and Foltz

F2b: Overall percentage of available housing utilized



Morgan and Foltz


39

F2a: Overall Percentage Increase in Available Housing Utilized (as of 30 Sep)

57%

73%

0%

10%

20%

30%

40%

50%

60%

70%

80%

FY02 FY03

Percentage

Note: Includes all housing available for all animals. Individual building and animal percentages are presented in separate graphs in the Appendix.

40

F2b: Overall Percentage Increase in Holding Capacity (as of 30 Sep)

Note: Includes entire holding capacity available for all animals. Individual building and animal percentages are presented in separate graphs in the Appendix.

63%

113%

0%

20%

40%

60%

80%

100%

120%

FY02 FY03

Percentage

41

Financial Perspective (cont)


F3: Maximize cost-effectiveness of purchases

F3a: Percentage dollar savings associated with selected purchase strategy changes and implemented process improvements

Calculated dollar savings in caging purchases

Calculated dollar savings associated with selected purchase strategy changes and implemented process improvements


Identify improvements in purchase strategies. Implement change. Track and monitor quarterly.

Morgan

42

F3a: Percentage Dollar Savings in Caging Purchases (as of 30 Sep)

• In FY02, identified bulk purchasing as potential improvement to streamline purchasing process

27%

23%

0%

10%

20%

30%

40%

50%

FY02 FY03

Dollar Savings

43

Financial PerspectiveSummary

• Unit Cost • Animal Husbandry Unit Cost is $1.83/animal cage

days • Veterinary and Technical Unit Cost is

$10.33/animal census• Special Environmental Factors combined are

$90/unit • Housing Utilized and Holding Capacity

continue to increase across DVR

• Bulk purchasing of caging resulted in 23% percent savings to DRV in FY03

44

Financial PerspectivePlanned Actions

• Unit Costs will continue to be calculated in future FY’s for cost containment purposes

• Housing Utilized • Increases in leasing agreements continues

• Housing Capacities continue to grow • Use of new caging schemes, i.e., ventilated rodent

racks• Renovation of areas to become animal holding,

i.e., Building 14G, 106; Building 102, A wing.

45

Financial PerspectivePlanned Actions

• Savings in Caging Purchases • Continue to purchase bulk caging to obtain best

pricing• Purchase rodent enrichment in bulk to reduce unit

pricing

46

Conclusions

47

Conclusions from PMP

• Full AAALAC Accreditation was maintained• Socializations maintained at satisfactory level• Established a baseline for monitoring ACUC • Established a baseline for monitoring commendations

and complaints• Investigator Response Time improvement consistent

over time• Addressed Leasing Agreement Process with a 100%

improvement• Nutrition Program is currently being evaluated in its

entirety• Identified a downward trend in Veterinary Certifications

48


• Technician Proficiencies completed as a Pilot • In 3 facilities, identified a minimum of one fully trained

technician

• Housing Utilized and Capacity• Continue to be innovative in use of animal housing space

utilizing new technology and transforming space to meet demand for housing different species, i.e., 102 housing rodents and primates

49


• Highlight initiatives for FY04• Strengthen animal care and use program for upcoming

AAALAC review to include revision of SOP’s• Strive to increase socializations by 5-10% • Complete nutrition program review• Complete customer surveys for scientific directors• Complete technician proficiencies for each veterinary

technician; strive for increased percentage of fully trained technicians

50

Appendix

Appendix

Pages 2 – 9 of Performance Management Plan


C1c: ACUC inspection ratings by facilityC1d: ACUC inspection ratings by discrete serviceC2a: For control special environmental factors, number of

consultations, presentations and trainingsC2b: For control special environmental factors, number of

publications and abstractsC3c: Number of commendations, minor

requests/complaints, and major defects by typeC3d: Number of commendations, minor

requests/complaints, and major defects by facilityC3e: Number of commendations, minor

requests/complaints, and major defects by discrete service

51

Appendix (cont.)

Appendix

Internal Business Process PerspectiveIB1c1: Control chart analysis of feed quality test assurance results turnaround time by month


LG2a: Percentage of technicians fully trained on all procedures by facility

52

Appendix (cont.)

Appendix

Financial PerspectiveF2c: Percentage increase in holding capacity and housing utilized for building 10A rodents

F2d: Percentage increase in holding capacity and housing utilized for building 14B rodents

F2e: Percentage increase in holding capacity and housing utilized for building 14C rodents

F2f: Percentage increase in housing utilized for building 14B non- human primates

F2g: Percentage increase in housing utilized for buildings 103 and 104 non-human primates

53

Performance Management Plan (page 2)


C1a: AAALAC accreditation ratings




Track and monitor Morgan and Foltz

C1b: ACUC inspection ratings by type




Pilot ACUC rating categorization, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

C1c: ACUC inspection ratings by facility

Monitor Monitor Monitor Pilot ACUC rating categorization, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

Cu

sto

mer


54



C2a: For control special environmental factors, number of consultations and presentations

Baseline TBD TBD Pilot, revise, and implement professional activities log. Track and monitor annually.

Hutchinson

C2b: For control special environmental factors, number of publications and abstracts


Hutchinson

C2c: For control special environmental factors, percentage of non-exempt animal census requiring socialization



Hutchinson

C2d: For control special environmental factors, percentage of attempted socializations that were successful



Hutchinson


Cu

sto

mer

55



C3a: ORS Customer Scorecard ratings for animal husbandry and clinical veterinary and technical services

Approved APD survey

Improvement in ratings on comparable discrete services surveyed in FY02

TBD Conduct survey in FY04 Q2

Morgan and Foltz

C3b: ORS Customer Scorecard Ratings for overall DVR services

Approved Scientific Director survey

Baseline TBD Conduct survey in FY04 Q2

Morgan and Foltz

C3c: Number of commendations, minor requests/complaints, and major defects by type




Pilot customer log, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

C3d: Number of commendations, minor requests/complaints, and major defects by facility

Monitor Monitor Monitor Pilot customer log, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

C3e: Number of commendations, minor requests/complaints, and major defects by discrete service


Morgan and Foltz


Cu

sto

mer

56



IB1a: Investigator response time to notifications of health status



Tenace

IB1b: Percentage of holding agreements processed by beginning of fiscal year


100% 100% Track and monitor yearly. Take action as dictated by results.

Smith

IB1c: Average number of days to receive quality assurance test results on feed

Significantly improve FY02 turnaround time

TBD TBD Working Group will review results and gather benchmark information for presentation to Advisory Team for their consideration on how DVR should handle quality assurance of feed and bedding going forward.

Barnard

IB1c1: Control chart analysis of feed quality test assurance results turnaround time by month

Monitor Monitor Monitor Track and monitor periodically

Barnard

IB2: Ensure consistent reliable services

IB2a: Percentage of new projects holding an orientation meeting.

Approved orientation meeting definition and guidelines

95% 100% Projects will begin implementing guidelines in FY04. Track and monitor quarterly. Take action as dictated by results.

Morgan and Foltz

Inte

rnal

Bu

sin

ess


57



LG1: Maintain and enhance competencies for the future DVR

LG1a: Percentage of staff with desired credentials


TBD TBD Identify improvements and implement

Morgan and Foltz

LG2a: Percentage of technicians fully trained on all procedures by facility


O'Brien and Morse



O'Brien and Morse

Lea

rnin

g a

nd

Gro

wth LG2: Improve

consistency of service performance across facilities

58



F1a: For animal husbandry services, cost per cage day (number of cage days /budget)




F1b: For clinical veterinary and technical services, cost per animal census (number in animal census/budget)




F1c: For special environmental factors, cost per unit (number of units/budget)




F1: Minimize unit cost of each discrete service

Fin

anci

al

59



F2a: Overall percentage increase in holding capacity



Morgan and Foltz

F2b: Overall percentage of available housing utilized



Morgan and Foltz

F2c: Percentage increase in holding capacity and housing utilized for building 10A rodents



Morgan and Foltz




Morgan and Foltz




Morgan and Foltz

F2f: Percentage increase in housing utilized for building 14B non-human primates



Morgan and Foltz




Morgan and Foltz


Fin

anci

al

60



Fin

anci

al

F3: Maximize cost-effectiveness of purchases

F3a: Percentage dollar savings associated with selected purchase strategy changes and implemented process improvements

Calculated dollar savings in caging purchases



Identify improvements in purchase strategies. Implement change. Track and monitor quarterly.

Morgan

61




C1c: ACUC inspection ratings by facility

Monitor Monitor Monitor Pilot ACUC rating categorization, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

62

C1c: ACUC Inspection Ratings by Facility (as of 30 Sep)

• Developed log in FY03 • Will pilot test, revise, and implement in FY04

63



C2a: For control special environmental factors, number of consultations and presentations


Hutchinson

C2b: For control special environmental factors, number of publications and abstracts


Hutchinson


64

C2a: Number of Consultations, Presentations and Trainings (as of 30 Sep)

1110

7

1

3

5

7

9

11

13

15

FY03

Number of Consultations Number of Presentations Number of Trainings Provided

Note: Includes Control Special Environmental Factors data

65

C2b: Number of Publications and Abstracts/Posters (as of 30 Sep)

2

4

1

2

3

4

5

6

FY03

Number of Publications Number of Abstracts/Posters

Note: Includes Control Special Environmental Factors data

66



C3c: Number of commendations, minor requests/complaints, and major defects by type




Pilot customer log, revise as appropriate, and implement. Take action as dictated by results.

Morgan and Foltz

C3d: Number of commendations, minor requests/complaints, and major defects by facility


Morgan and Foltz

C3e: Number of commendations, minor requests/complaints, and major defects by discrete service


Morgan and Foltz


67

C3c: Customer Feedback Categorization by Type (as of FY04Q1)

• Developed customer log of commendations and complaints

• Will pilot test and revise in FY04

Type NumberAddressed/ Resolved

CommendationsMinor Requests/ComplaintsMajor Defects

68

C3d: Customer Feedback Categorization by Facility (as of FY04Q1)



Facility Type of Request NumberAddressed/ Resolved

CommendationsMinor Requests/ComplaintsMajor DefectsCommendationsMinor Requests/ComplaintsMajor DefectsCommendationsMinor Requests/ComplaintsMajor DefectsCommendationsMinor Requests/ComplaintsMajor Defects

Building 10A

Building 14B

Building 14C

Building,….

69

C3e: Customer Feedback Categorization by Discrete Service (as of FY04Q1)



Discrete Service Type of Request NumberAddressed/ Resolved

CommendationsMinor Requests/ComplaintsMajor DefectsCommendationsMinor Requests/ComplaintsMajor DefectsCommendationsMinor Requests/ComplaintsMajor DefectsCommendationsMinor Requests/ComplaintsMajor Defects

Provide animal husbandry services

Perform clinical veterinary and technical servicesControl special environmental factors for animalsService Group Level

70




IB1c1: Control chart analysis of feed quality test assurance results turnaround time by month

Monitor Monitor Monitor Track and monitor periodically

Barnard

71

IB1C1: Average Turnaround Time for Feed Quality Assurance Results (as of 30 Sep)

72



LG2: Improve consistency of service performance across facilities



O'Brien and Morse

73

LG2a: Percentage of Technicians Fully Trained on all Procedures by Facility (as of 30 Sep)

• Data not available in FY03• Will begin collecting this data in FY04

74



F2c: Percentage increase in holding capacity and housing utilized for building 10A rodents



Morgan and Foltz




Morgan and Foltz




Morgan and Foltz

F2f: Percentage increase in housing utilized for building 14B non-human primates



Morgan and Foltz




Morgan and Foltz


75

F2c: Percentage Increase in Holding Capacity and Housing Utilized for Building 10A Rodents (as of 30 Sep)

31%

51%

73%

34%

59%

83% 83%

61%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

FY00 FY01 FY02 FY03

Holding Capacity Housing Utilization

Note: Percentage increase shown is against FY99 baseline

76

F2d: Percentage Increase in Holding Capacity and Housing Utilized for Building 14B Rodents (as of 30 Sep)

156%

325%

141%

225%

0%

50%

100%

150%

200%

250%

300%

350%

FY02 FY03

Holding Capacity Housing Utilization


77

F2e: Percentage Increase in Holding Capacity and Housing Utilized for Building 14C Rodents (as of 30 Sep)

-29% -27%

1%

8%12%

-60%-70%

-60%

-50%

-40%

-30%

-20%

-10%

0%

10%

20%

Holding Capacity Housing Utilized

Note: Percentage increase/decrease shown is against FY01 baseline

FY02 FY03

78

F2f: Percentage Increase in Housing Utilized for Building 14B Non-Human Primates (as of 30 Sep)

43%

49%

25%

30%

35%

40%

45%

50%

55%

FY02 FY03

Housing Utilized


79

F2g: Percentage Increase in Housing Utilized for Buildings 103 and 104 Non-Human Primates (as of 30 Sep)

Note: Percentage increase/decrease shown is against FY00 baseline

-7%

10%

-4%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

Housing Utilized

FY01 FY02 FY03

performance management presentation provide basic animal life support

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