performance management
TRANSCRIPT
Performance management Performance management
in the public sectorin the public sector
Seregin [email protected]
Performance managementPerformance managementin the public sectorin the public sector
• DifferentiationDifferentiation
• MotivationMotivation
• EvaluationEvaluation
DifferentiatDifferentiationion
DifferentiationDifferentiation
External Intrinsic
Money
Perks
Providing incentives, Stimulation
Motivation
Inner potential
Motivation matters
Government employees: Government employees: working hard or hardly working hard or hardly working?working?
DifferentiationDifferentiation
67%: “Doing the best work 67%: “Doing the best work they could” despite:they could” despite:
• Having lower pay
• Fewer advancement opportunities
+ nonaltruistic incentives
Frank S.A., Lewis G.B.. Government Employees: Working Hard or Hardly Working? // The American Review of Public Administration – №34 (1) –
2004 – P. 36 – 51.
Delfgaauw J., Dur R.. Incentives and workers’ motivation in the public sector // The economic journal – № 118 (January) – 2008. P. 171–191.
MotivationMotivation
MotivationMotivation
Motives:Motives:
Rational
Norm-Based
Affective
Articles:
Bright L. Does Public Service Motivation Really Make a Difference on the Job Satisfaction and Turnover Intentions of Public Employees? Pp. 150
Motivation ~ Productivity - ?Motivation ~ Productivity - ?
MotivationMotivation
• Positive correlation - ok
• Negative correlation - ???
• Burnout
• Stonewall
• Failure
Ordinariness, formality, bureaucracy…
MotivationMotivation
EvaluationEvaluation
EvaluationEvaluation
PrivatePrivate PublicPublic
QuantitativeEasily interpretableImmanent
Mainly qualitativeHard to interpretTranscendent
SMART – model:SMART – model:
Specific;Measurable;Achievable; Relevant;Time-certain.
EvaluationEvaluation
IndicatorsIndicators
Input measuresProcess measuresOutput measuresOutcome measuresImpact measures
EvaluationEvaluation
Performance managementPerformance managementin the public sectorin the public sector
•DifferentiationDifferentiation
•Intrinsic motivation
•MotivationMotivation
•Rational, norm-based, affective motivesRational, norm-based, affective motives•Motivation ~ ProductivityMotivation ~ Productivity•Excessive formality DOES harm
•EvaluationEvaluation
•SMART – modelSMART – model•Input, process, output, outcome, impact measuresInput, process, output, outcome, impact measures
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