performance appraisals. performance appraisal is the process of formally evaluating performance and...
TRANSCRIPT
Performance Appraisals
Performance Appraisal is the process of formally evaluating performance and providing feedback to a job holder.
Job performance is measured as the quantity and the quality of tasks an individual accomplishes.
A performance management system establishes: performance standards for employees, regularly assesses actual performance, takes action to improve future performance.
Performance Appraisals
A performance appraisal is a process in which: an employee's work is discussed, reviewed, appraised by his/her manager using an
agreed upon and understood framework. conducted once a year
Performance Appraisals
http://www.youtube.com/watch?v=gdp4sPviV74
Mistake #1: Waiting For The Performance Appraisal To Give Feedback
Mistake #2: Overemphasizing Recent Performances
Mistake #3: Being Too Positive Or Negative
Mistake #4: Being Critical Without Being Constructive
Mistake #5: Talking Not Listening
Five Biggest Mistakes
Graphic-Rating Scale consists of a checklist of the
performance characteristics/objectives that are each rated with a numerical score.
quick and easy, does not always provide reliable or
particularly useful data
Performance Appraisal Methods
http://www.youtube.com/watch?v=HbbcyCS7Bj0
Angels
Behaviourally Anchored Rating Scale (BARS) describes actual behaviours for each level of
performance. more reliable than a graphic rating scale, takes much more work to prepare the manager must:
break the job down into its key performance tasks; identify the range of possible behaviours that can be
displayed while performing each task; place behaviours on a scale ranging from
unsatisfactory performance to outstanding performance and describe examples of typical behaviour for each rating point; and
assess employees using these scales.
Performance Appraisal Methods
http://www.youtube.com/watch?v=_7CEmBZyGF8
Fire Kid
360° Feedback involves feedback from a much wider group of
people than just the employee’s supervisor in the appraisal process.
It includes: feedback from managers, peers, subordinates, customers.
Performance Appraisal Methods
Leadership Does this employee exhibit leadership
qualities in the roles he plays in the company? If so, can you provide examples of how he
positively contributes through his leadership? If not, how can the employee improve his
leadership?
Example of 360 questions
http://www.youtube.com/watch?v=FBpEfAFrkgY
IKEA
Critical-Incident technique Keeps a log of someone’s effective
and ineffective job behaviours
Performance Appraisal Methods
Multi-person Comparison Compares one person’s performance with
that of others
Performance Appraisal Methods
Trait: ‘Quantity of work'Table: Employee Rated As compared to A B C D E A + – + – B – + – + C + – + – D – + – – E + – + +
http://www.youtube.com/watch?v=cx7mkZXb5zE
Survive commercial
Involves setting specific measurable goals with each employee and then periodically reviewing the progress made. 1. Set the organization’s goals. 2. Set departmental goals. 3. Discuss departmental goals. 4. Define expected results (set individual
goals). 5. Performance reviews. 6. Provide feedback.
MANAGEMENT BY OBJECTIVES (MBO)
http://www.youtube.com/watch?v=m25LrJAH1D8
Honk
Think of a situation at work or at school when someone appraised your performance and you had a positive experience. Now, think of another time when you had a negative experience of a performance appraisal. In both cases, try not to focus on whether your performance ranked highly or poorly, but rather on how the process of being evaluated made you feel.
Explain what makes a performance appraisal experience positive for you.
Explain what makes a performance appraisal a negative experience.
Do you think there are any lessons that schools can learn from the way that businesses do performance appraisals?
Do you think there are any lessons that businesses can learn from the way that schools do performance appraisals?
Share your responses in a class discussion with your peers.