perform bettersoftworx.co.za/.../nine-ways-to-make-the-public-sector-perform-better.pdf · take...

1 NINE WAYS TO MAKE THE PUBLIC SECTOR PERFORM BETTER

1

NINEWAYS TO MAKE THE

PERFORM BETTERPUBLIC SECTOR


2

After working with over 50 government agencies around the world, we’ve distilled 9 key insights to help those in public sector improve performance and deliver better results — all for the greatest good — the people.

In the following chapters, you’ll find out how to:• Simplify the overall business of managing government.• Address citizen concerns sooner.• Get bills posted and paid faster.• Improve officials’ understanding of important issues.• Integrate systems across departments for better co-ordination.• Improve planning and reporting.• Maximize revenue and capital investments.

Addressing the most pressing challenges you face, the following insights are each twinned with practical, proven ways to apply them using one of Infor’s industry-specific software tools.

Many public sector responsibilities have no parallel in private industry. As such, software designed for general business seldom addresses the unique constraints and urgency of public agency duties.

For theGREATEST GOOD

Overall, the implementation was a great success,

coming in on time and within budget, while still

providing 99% of our original specific functionality

requirements.

Jason Flowerday

IT and Logistics Manager, Amatola Water


1

INFOR ERP

Combining the latest technological innovations with deep industry functionality, Infor Enterprise Resource Planning (ERP) makes costly customizations a thing of the past and allowing you to work both smarter and faster. With the flexibility to support whatever direction you need to take, you’ll have access to innovative new technologies that really deliver.

Take Infor ERP technology as an example. Designed for use within the public sector, it enables integration with other systems and devices.

Providing enhanced performance, security, application simplicity and scalability, you’ll have the power to choose your operating platform and give employees access to the information they need to do their job while protecting access to other more sensitive data. On top of all of this, you’ll also be able to customize the technology around your specific business processes and security needs.

In addition, Infor EPAK gives you all the tools you need to build your employee skill sets and make them more productive — before, during and after implementation. It’s a proven solution for your organization’s specific deployment requirements across the entire lifecycle of your software systems.

Improving operational efficiency in the public sector should be of paramount importance. To do this, you’ll need the right tools — tools that focus on cutting costs and helping you to make better decisions faster.

Invest inSHARPER TOOLS


2

REGULATION, PERMITTING, AND ENFORCEMENT

With even tougher fiscal challenges on the horizon, the efficiency you’ll gain from Infor Public Sector CDR (Community Development Regulation) solutions can’t arrive a minute too soon.

Offering a complete way to capture and display daily activities in the field and office, Infor Public Sector CDR will improve your ability to:• Identify violations by parcel, provide notifications to responsible parties, and establish follow-up

inspection programs.• Assess relevant data quickly and accurately using GIS and data mining. • Promote best practice business processes and inter-departmental communication. • Better manage unique business requirements, permitting, licenses, ordinances, and regulations. • Improve responsiveness and compliance rates for citizens and contractors. • Empower citizens and businesses with secure, seamless, and transparent access to the CDR process.

Used successfully across the globe, Public Sector CDR enables governments and municipalities to operate efficiently and transparently while reducing cost and increasing citizen satisfaction.

Not all of the above solutions are locally deployed at this time.

Whether handling a complaint for an abandoned vehicle or documenting a lengthy code enforcement action that could invoke a court challenge, simplifying and streamlining the process of capturing data is now not only possible, it’s cost-effective too.

SimplifyAND STREAMLINE


3

Public agencies like yours have no choice but to stretch resources and ‘sweat assets’. With revenues shrinking and infrastructure aging, agencies need to get maximum value from existing assets. And even while budgets are getting tighter, demands for high quality service and accountability increase every day. You need to ensure assets are available, safe, reliable, and performing to design standards.

SWEAT YOUR ASSETS

How can you hope to achieve this?With the help of the world’s foremost government-specific asset management solution, Infor EAM Tools.

Understanding that government-specific tasks require software that was purpose-built for the unique demands of managing government assets, more than 250 leading government agencies worldwide already use these tools to improve asset efficiency, conduct condition analysis, and perform advanced asset analysis.

Able to help you manage the broadest possible range of assets, from water to parks and railways, there’s also a range of tools for managing your physical assets, including:• Work management• Work planning tools• Preventive maintenance• Warehouse and parts inventory management• Executive reporting and dashboards• Inspection and analysis tools• Risk management• Condition analysis• Budget analysis• Asset valuation

By understanding your assets better, you’ll be empowered to steward them better — all for the greatest good.

INFOR EAM


4

Infor Public Sector CIS (Customer Information System) Billing gives your staff the power to serve customers professionally and efficiently every day with cutting-edge customer information system (CIS) tools. Specifically designed to manage all service billing for utilities, planning, permits, licenses, and code enforcement, you can now:

• Achieve “first call resolution” more often by supporting faster, clearer decision-making at the customer interaction level.

• Give your employees the tools to perform their daily tasks quickly by putting all knowledge at their fingertips, just one click away.

• Generate bills, receive and track payments, and maintain historical information regarding services, accounts, and customers.

• Gain unrestricted flexibility to create bill types, rate codes, and bill formats. • Personalize and configure screens, processes, and dashboards to meet your needs without

custom programming. • Improve the way different departments work together by using a true enterprise solution.

Infor Public Sector CIS Billing enhances performance, reduces training time, increases production, and gives you a better way to manage your operations.

Municipalities often rely on multiple computer systems that don’t work together smoothly or adapt well to rapidly changing environments. Yet to do your job well, you need to know as much as you can about your customers and their businesses. It’s not enough to just have access to customers’ meters, you should also know what services they need and how to deliver it to them. Change continues to generate new ways to support customers, but does your utility billing systems keep pace?

Bring your billing intoTHE 21ST CENTURY

CUSTOMER INFORMATION SYSTEM (CIS) BILLING


5

This highlights the importance of maintaining multiple channels of public communication, including the internet, call centers, faxes, email, interactive voice response, and self-service kiosks.

It’s a daunting task — but Infor CRM can help.

A citizen-based Customer Relationship Marketing (CRM) solution built exclusively for the public sector, Infor CRM brings you tools expressly designed to serve citizens better, not makeshift modifications of private industry solutions.

Infor CRM helps public sector organizations:• Create a single version of your message for all the information you provide to citizens.• Input, manage, and report on all contact with citizens and the status of each request. • Provide operators with a single system that delivers direct access to all information a citizen is likely

to request by integrating with other Infor modules. • Provide timely and accurate information to citizens. • Transform citizen contact from an ‘in line’ system to an ‘online’ system.

The demands and expectations placed on the public sector by its citizens can often feel overwhelming. Citizens demand round-the-clock access to government services and expect a quick response.

Always keep the lines ofCOMMUNICATION OPEN

CUSTOMER RELATIONSHIP MANAGEMENT


6

Infor government lodging solutions can help you to consolidate and centralize information, maximize occupancy and save money by decreasing the use of off-site commercial housing. You can also more cost-effectively process reservations and manage availability from a centralized location, accessed by guests either through your online reservation system or call center.

Our government lodging solutions include:Housing Management: Create a business system that manages your property, turns information into knowledge, and boosts profits. Streamline operations, increase revenue and occupancy, and improve guest loyalty.

Call Center Management: Integrate and distribute data about guests, inventory, and rates across your company, in the process maximizing space utilization, lowering reservation costs, and decreasing the need to house visitors in more costly commercial facilities.

In short, Infor Hospitality government lodging software streamlines the reservation and check-in process to ensure you meet your unique requirements and lodging rules.

If you deal with government lodging, your job is as unique as it is complex. You need to get official’s profiles and purpose-of-visit information upfront so you can make better, faster decisions when filling temporary government lodging assignments.

Make theCIRCLE BIGGER

HOSPITALITY/GOVERNMENT LODGING


7

Infor Approva Continuous Monitoring enables you to execute repeatable and reliable processes to meet the control aspects of Governance, Risk and Compliance (GRC) requirements for your organization. You’ll get the visibility you need to minimize your organization’s risk of noncompliance, security and governance breaches.

Infor Approva Continuous Monitoring:• Identifies, defines and monitors for risks and controls. • Automates testing, tracks results and trends, exposes exceptions and violations and enables you to

investigate and take action. • Tracks Key Risk Indicators and Key Performance Indicators, automating management reporting with

configurable dashboards and reports personalized for each role or user. • Inspects 100% of your data and transactions, automatically identifying exceptions as they occur. Alerts

ensure issues are addressed immediately.• Provides detailed reporting for auditors, reducing costs and many hours. • Offers easy-to-use graphical interfaces that enable finance managers to write and update rules

tailored to specific business needs.• Delivers pre-built integration adaptors and tools. Monitor Infor, SAP, Oracle, and PeopleSoft applications.

Companies and governments can spend millions developing and documenting their processes, policies, and controls, yet have little visibility into whether those processes and policies are being followed because they cannot cost-effectively monitor and test them.

NeverSTOP MONITORING

GOVERNANCE, RISK AND COMPLIANCE (GRC)


8

Together with AMSI, an Infor company that has served over 13,000 companies in the US alone, we offer a complete construction and property management solution. Designed by those who solely specialize in the construction and property management industry, these solutions are as specialized as they are solid.

AMSI Property Management has become the benchmark for excellence in property management software — thanks to sophisticated yet user-friendly, customized solutions. Cutting-edge web-based applications help their 13,000 clients turn the daily challenges of property management into increased opportunities for improved revenue, streamlined operations and enhanced resident satisfaction.

AMSI Construction Management’s award-winning construction solutions are utilized by over 3,000 builders and contractors, designed to build bottom-line profits by empowering companies to get more done with less. Software solutions include job estimating, project management, job costing, service management and business analysis.

Not all of the above solutions are locally deployed at this time.

If your department extends to construction or property management, you’ll appreciate that the real tools of the trade are not simply hammers and drills. A smart support system that is equipped to help with accounting, job costing, monitoring and more is as important as a solid foundation.

Build with aSOLID FOUNDATION

CONSTRUCTION MANAGEMENT/PROPERTY MANAGEMENT


9

Infor Ming.leTM changes all that by providing a centralized platform for employee collaboration, where information is shared and conversations are organized into streams across the enterprise. You’ll save time by not having to search for the documents, discussions, and details that matter most, and gain the security provided by traceable communication.

Infor Ming.leTM:• Is a centralized platform for social collaboration, business process improvement, information sharing

and contextual analytics.• Means not just tacking a social collaboration platform onto our solutions, but integrating it across your

enterprise. • Streamlines and improves business process management, by not creating yet another place where

information can be stored. • Makes collaboration easy, efficient, and the rule - not the exception.

With Infor Ming.leTM, you’ll have the tools you need to:• Create a centralized space for collaboration and information sharing.• Organize conversations into streams and make all communications traceable.• Quickly find the discussions and documents you need.• Increase employee collaboration and improve efficiency.• Save time and focus on what matters most.

Businesses today are flooded with information. Between email trails, instant messages, online meetings, and conference calls, you have hours upon hours of critical business conversations that are decentralized, difficult or impossible to track, and ultimately lost.

MINGLE MORE

INFOR MING.LETM


10

An expert Softworx consultant is waiting to show you how strategic, tailor-made technology could improve the overall performance of your business.

Call us now for an obligation-free conversation.

tel: 011 607 8299 | [email protected]

LET’S TALK

www.softworx.co.za

perform bettersoftworx.co.za/.../nine-ways-to-make-the-public-sector-perform-better.pdf · take...

Documents