pepper hamilton design thinking event
TRANSCRIPT
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Design Thinking
A holistic innovation strategy from
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FOUNDATION LAB WAS CREATED BY SEASONED STARTUP FOUNDERS WITH EXTENSIVE EXPERIENCE BUILDING TECHNOLOGY PRODUCTS. OUR TEAM IS COMPRISED OF PASSIONATE STRATEGISTS, DESIGNERS, AND DEVELOPERS. UNITED BY THE BELIEF THAT EVERYTHING WE DO IS MEASURABLE, WE FOLLOW A DEEPLY DATA-DRIVEN DESIGN PHILOSOPHY TO ENSURE THAT WE CREATE INCREDIBLE PRODUCT EXPERIENCES FOR OUR CLIENTS AND THEIR USERS.
About Us
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“IT’S A PROCESS THAT STARTS WITH THE PEOPLE YOU’RE DESIGNING FOR AND ENDS WITH NEW SOLUTIONS THAT
ARE TAILOR MADE TO SUIT THEIR NEEDS.”
-IDEO
Design Thinking
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Why Design Thinking
What? Design Thinking is a methodology for creating or improving products, services and experiences grounded by the needs of the user rather than whims of the creator.
Who? - IDEO, GE, IBM, Capital one, Fidelity, Intuit, SAP, Liberty Mutual, Lego, Con Agra, Lowes Hardware, Airbnb, YOU!
Why? - Empathy drives innovation.
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Challenge
How might we…
improve the bidding process and firm profitability
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Design Thinking
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(1) EMPATHIZE WITH WHO WE ARE DESIGNING FOR
(2) DEFINE THE CORE PROBLEM THAT WE ARE SOLVING
(3) IDEATE AROUND POSSIBLE SOLUTIONS
(4) PROTOTYPE ONE OF THOSE SOLUTIONS (YOUR TEAM'S BEST IDEA)
(5) TEST OR IN OUR CASE, SHARE
The Process
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Challenge
How might we…
improve the bidding process and firm profitability
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Empathize.
Who are the core stakeholders?
What do they seek to accomplish?
What is difficult for them? (pain points)
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Empathize.
Persona 1 - Pricing Managers
• Responsible for managing a
fast paced/complex bidding
process
• Have to balance profitability
with firm politics, brand, etc.
• Ultimately effect the
profitability of the entire
firm with bidding/outcomes
Persona 2 - Firm Partners
• Billable work is the #1
priority
• Expected to bring in new
business
• Need to manage their own
practice and brand within
the firm and in the market
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Define.
Narrow your focus to a specific pain point
What problem are you going to solve?
Framing: How might we…
DEFINE
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Define.
How Might We…
More efficiently assess cost for a case/project?
Increase visibility around pricing/bidding?
How might we more accurately value opportunities?
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Ideate.
Brainstorm as many solutions as you can.
Prioritize quantity over quality
Push the boundaries - no idea is too crazy
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Ideate.
• Grab a stack of sticky notes (individually)
• Now DRAW potential Solutions
• Pause when you think you’re out of ideas
• How many more ideas can you come up with?
• Now DRAW more solutions
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Ideate.
• Group similar ideas
• Talk about solutions that
stand out
• VOTE! Each team member
gets 3 votes
• Tally up your votes and
choose the idea that you
will prototype
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Prototype.
Bring your idea to life
It doesn’t have to be pretty - they just have to get it
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Prototype.
• Is it a service or experience? Set the stage, role play, create a
storyboard.
• Is it a technology product? Draw it, or create a storyboard.
• Is it a physical product? Make it with some of the supplies in
front of you.
• Can’t make it? Put together marketing materials that you
might use to sell or pitch the product.
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Test.
Name your concept.
Make it memorable.
Be concise.
Delight and intrigue.
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Test.
Time to share!
• You will have 3 minutes to present your solutions
• Q&A for 2 minutes
• Huddle up and vote on the winner!