Project Report on

“THE ROLE OF PEOPLE MANAGEMENT

IN HOSPITAL INDUSTRY”

At

JEHANGIR HOSPITAL

PUNE - 411001

By

KRISHNA HARISHCHANDRA CHINTAMANI

Under the guidance of

MRS.MEENAKSHI GIJARE MR. AVINASH MURKUTE

NURSING SUPRITENDENT PROFESSOR (PROJECT GUIDE)

JEHANGIR HOSPITAL, PUNE PIMAR, PUNE

IN PATIAL FULFILMENT OF

PUNE INSTITUTE OF MANAGEMENT AND RESEARCH, PUNE

MASTER BUSINEESS ADMINISTRATION (MBA) AND

POST GRADUATE PROGRAMME MANAGEMENT (PGPM)

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Pune Institute of Management And Research NBA House CTC. Survey No 47/9B, Near Abhinava Vidyalaya, Off Law College Road, Nal Stop, Pune 411 004 Ph No.: (020)25434915/16, 4019191 www.cctpimar.org.

Certificate

This is to certify that Mr. Krishna Harishchandra Chintamani is a

bonafide student of the Master in Business Administration (MBA) and Post

Graduate Program in Management (PGPM) program of this institute for the

academic year 2008-2010.

He has undertaken and completed the project work as prescribed by the

Pune Institute of Management and Research (PIMAR) for the partial

fulfillment of, Master Program in Business Administration (MBA) and Post

Graduate Program in Management degree course on the topic “The role of

people management in Hospital Industry at Jehangir Hospital Pune.

Mr. Sudhindra Sarnobat Dr. G. N. M. Dixit

(Director) (Mentor)

PIMAR PIMAR

Date: September 10, 2009

Place: Pune

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ACKNOWLEDGMENT

I am very thankful to Dr. GNM DIXIT (Mentor-PIMAR), Mr.Sudhindra Sarnobat

(Director-PIMAR), Mr. Avinash Murkute (Faculty-PIMAR) and Dr. Mrs. Anuradha

Wahegaonkar (Faculty-PIMAR) for helping me in completing this Project Report.

I am also thankful to Ms. Ravinder Kaur (HR Head- Jehangir Hospital) and Mrs.

Meenakshi Gijare (Nursing Superintendent- Jehangir Hospital) for providing me her

valuable guidance during the study period.

I would also like to thank to the entire respondent group for giving me their precious time,

relevant information & sharing their experience, without which this project would not have

been successfully completed.

Krishna Harishchandra Chintamani

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EXECUTIVE SUMMARY

Objectives:

· To understand the working of the organization

· To study the interpersonal relationship in the organization

· To understand the recruitment and induction process

· To understand the customer relationship management processes

Research Methodology:

· Personal interview of Resident Doctors, Assistant Nursing Superintendent, Nurses,

Brothers, Pathology Laboratory Technicians, Radiology Technicians, Dialysis

Technicians, Patients and their families.

Conclusion and Recommendation:

· Jehangir Hospital being in the hospital industry must retain its characteristics as

learning organization and must strive to encourage on the job training to its resources.

· Communication skills need to be improved and their can be various communication

models that can be suggested for Jehangir Hospital and this could be area of further

studies.

· Suggestion to carry out regular audit is provided. It has been suggested to modernize

existing infrastructure by procuring machines like MRI, Histopathology Automated

Tissue Processor, etc.

· All staff should follow discipline and ensure that hospital protocol is adhered.

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TABLE OF CONTENT

Sr. No. Content Page No.

1 Objective of Study 6

2 Job Profile 7

3 Company Profile 8

4 Floor Details of the Hospital 10

5 Research 12

6 Analysis and Interpretation of Data Collected 21

7 Observation 22

8 Conclusion 23

9 Recommendations 24

10 Achievement 25

11 Learning Outcomes 26

12 Appendix 27

13 Bibliography and References 28

14 International Nurses Day Function 29

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OBJECTIVES OF STUDY

To under following processes at Jehangir Hospital Pune

· Knowledge Management

· Culture

· Organizational hierarchy

· Interpersonal skills

· Communication

· Customer service

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JOB PROFILE

The job assigned to me was related to people management in hospital industry and gathering

the proper information from people and collect their views resulting in assessment of the

potential of the hospital industry.

The study is helpful to provide the relevant information about the awareness of the hospital

industry.

Through data available with me, I tried to approach every employee of each department of

the hospital.

I used to meet with department head of concerned department and used to tell them give the

detail information about the hospital protocol.

Job training is the real life experience of my life where get a chance to implement the

knowledge, where I had learnt in the class room sessions. Here I am exposed to an actual

work situation and is assigned a job which I expected to complete within a specific span

following the companies norm.

In this practice experienced employee or supervisor instruct the training is the best

opportunity for enrich my knowledge through real life work experience, with the help of that

I can know the difference between theory and practical life.

For completion my project I had to go to the particular department of the hospital. I have to

see whether the concern person who am I going to meet is free at that time or not. If he is

free then only I used to meet the concerned person and talk about the given subject. I talked

about their Designation, Specialization, Technology thrust, and happiest as well as sad

moments in the hospital, about the hospital culture, something about the patient and their

diagnosis.

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COMPANY PROFILE

Jehangir Hospital (previously Jehangir Nursing Home) has a record of dedicated patient

care in Pune for the last 50 years. Jehangir Hospital has carved a niche for itself in the city's

history thanks to the doyens of medical community that have worked here for decades.

Jehangir Hospital has been well known in and around Pune city for its unbending

commitment towards needy patients. It seemed that the two forces of Jehangir and Apollo

could be brought together with a common objective to provide the best, the most

professional and the most empathic care to patients in Pune.

With this aim in view, Jehangir hospital has collaborated with Apollo hospitals group and

come on a common platform to serve the people of Pune City better.

Jehangir Hospital believes that a person can be best cured in a comfortable and homely

atmosphere. Jehangir Hospital strives to create an ambiance where the patient feels more at

home than at hospital.

Jehangir Hospital believes in serving a cross-section of the population, and therefore tries to

keep all medical services economic. Jehangir Hospital offers a variety of accommodation

facilities which cater to all kinds of individual preferences and budgets.

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VISION

Jehangir Hospital will be the region’s foremost healthcare provider with access to diverse clinical services focusing on consistency in delivery of quality care and use the best technology.

MISSION

To serve our patients in strategic ring markets as a nationally-recognized tertiary care hospital that;

· Advanced patients care

· Delivers quality care through healthcare providers

· Foster innovation and safe environment of care

· Facilitates research

QUALITY POLICY

Jahangir Hospital has adopted a system based approach to all its clinical and support activities, to provide quality patients care by adopting latest technologies, best practices and fulfilling all requirements.

We are determined to continually improved the effectiveness of our Quality Management System in all services and achieve the highest standards in patient care, safety and patient satisfaction, through measurable objectives.

VALUES

Jehangir Hospital adds care through:

Commitment to be a leader in healthcare with a human touch

Advancing a professional patients-centered approach

Respecting our patients, their families and our co-workers

Ethical approach, innovating and facilitating curative research initiative

Serving our community through outreach and social responsibility initiatives

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FLOOR DETAILS

Floor Departments Room Nos. Total

Ground Floor Reception

OPD's Casualty Minor OT EMS Endoscopy X-Ray Phlebotomy C T Scan Dental ECG (Electro Cardiogram) USG (Ultra Sonography)

Ground Semi 45 to 58 14

Block I 5 to 38 32

46

1st Floor HDU (High Dependency Unit) 131 to 137 7

Medical ICU 101 to 115 15 Neuro ICU 116 to 130 15 Transplant Unit 138 to139 2 PICU 141 to 145 5 Private Room 147 to 148 2 Female General ward 151 to 184 34

Dialysis

80

2nd Floor General OT

Cardiac OT Cath Lab Cardiac Recovery 204 to 209 6

Male General Ward 211 to 248 38

44

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Floor Departments Room Nos. Total

3rd floor Day Care

Neo ICU 321 to 330 10

CCMU (Critical Care Maternity Unit) --

1

Pediatric General 341 to 354 14 Pediatric Semi Special 361 to 362 2 General Ward (Gyneac Day Care) 315 to 320 5 General Ward (Gyneac Obstetric) 331 to 339 9 Semi Special Ward 311 to 314 4

Privet Room 301 to 309 9

54

4th Floor Air Conditioner Rooms 401 to 408 8

Deluxe Rooms 425 to 426 2 Private 441 to 446 6

Deluxe Ward

410 to 425(16) & 430 to 435(5)

21

37

5th Floor General Ward 521 to 534 14

Air Conditioner 501,503,505 3 Privet Rooms 504 to 508 5

Semi special Rooms 509 to 512 4

26

6th Floor Privet Rooms 601 to 616 16

Maharaja (Rosewood) 613 1

17

Total Beds 304

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RESEARCH

The people management is very important and for getting the information from people

who are in the hospital and the outside of the hospital.

Method

The first step in any research project is to define the problem. In defining the problem,

· The researcher should take into account the purpose of the study, the relevant

background information, what information is needed, and how it will be used in

decision making.

· Interviews with industry experts. Once the problem has been precisely defined,

the research can be designed and conducted properly.

Determining the sample size

After the method is determined, a particular sample size can be calculated. The

number represents the total number of elements that must be surveyed for the results

to be valid.

Doing this one should ensure that all respondents use the same guidelines during the

interview process so that the data are comparable.

Total sample sizes is 80

Total no. of respondent covered 80.

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COLLECTION OF DATA

After considering the sampling technique in project in this has been identified and

selected.

The next step is to gather the essential data. At this stage, there is much temptation

among us to organize a field survey to collect data.

Primary Data:

It was collected through face to face interaction with the Employee, Patient, or

Patient’s relatives.

Secondary Data

· Internet (Hospitals Website),

· Hospital Magazines

SELECTION OF TOOLS

Selection of Tools is done for the form in which data should be collected. Basically there are

two types of tools, they are:

· Questionnaire

· Observation.

QUESTIONNAIRE

Keeping in view the objective of the study, questionnaire was designed and tested on few

employees. After getting the proper response and sanction from the concerned department

the questionnaire was finalized.

Questionnaire consists of both open and close-ended questions

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QUESTIONNAIRE FOR EMPLOYEES

Date: / /

Name: __________________________________________________________

Date of Birth: (mmddyy) / /

Gender: Male: Female:

Contact Details: Extension no._________ Cell No:_______________________

Email ID: _______________________________________________________

Specialization: ___________________________________________________

Work Experience: Jehangir Hospital: ____Other Hospital: ___Total:_____Yrs.

Language Known: Marathi: Hindi: English: Other:

Computer Literacy: MS Office: Basic: Other:

Q.1: Various procedures and tasks undertaken by you.

All Some Not yet

Q.2: Technology Thrust-

Are you happy with and comfortable with most frequently used medical equipments?

Yes Sometime No

Q.3: Do you need to have more equipment, if yes, can you please name them?

Yes No If Yes, Specify_________

Q.4: Which shift you prefer the most?

General Morning Evening

Q.5: Do you follow organizational chain of command?

Yes No Sometime

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Q.6: Do you believe in hard work?

Yes No Never

Q.7: Do you understand patient’s feelings?

Yes No Never

Q.8: Are you confident to handle emergencies?

Yes No Not yet

Q.9: Do you need further trainings to develop your job?

Yes No No Need

Q.10: Do you compete with your colleague?

Yes No Never

Q.11: Do you think professional training and development is important for you?

Yes No Never

Q.12: Do you enjoy your work?

Yes No Never

Q.13: Are you happy with hospital culture?

Yes No Never

Q.15: Do you get involved in personal lives of patients and families?

Yes No Never

Thank you, I appreciate your time and input!

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QUESTIONNAIRE FOR PATIENT AND THEIR FAMILIES

Date: / /

Name: ______________________________________________

Gender : Male: Female:

Admitted Ward: _________________________ ____________

Address:___________________________________________

Contact Details: Ph No. / Cell No:. ______________________

Q.1: Why did you choose to come to this hospital?

Q.2: Were your all queries satisfied or not?

Q.3: How did the doctor behave with you?

Q.4: How did the nurses behave with you?

Q.5: How did the others staff with you?

Q.6: One good instance & one bad instance during your stay?

Q.7: Are you satisfied with the support given to you?

Q.8: Your biggest concerned with the hospital?

Get Well Soon!!

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SAMPLING TECHNIQUE

Method: Personal interaction with All hospitals Resident Doctors, Nurses, Pathology Lab

Technicians, X-Ray Technicians, Dialysis Technicians, Patients and their Families.

Doctors - 05

Staff Nurses - 40

Technicians - 10

Patient and Families - 25

_________

Total Sample Size: 80

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THE LIST OF THE RESPONDENTS

RESSIDENT DOCTORS Sr No Name Designation Employee ID Contact

1 Nanda Shingade Resident Doctor MD 1031 9850760959 2 Nirmal Gujarathi Resident Doctor MD 1083 9272909020 3 Asma Resident Doctor MD 1093 9224700059 4 Muniza Imtiyaz Resident Doctor MD 1085 --

5 SurudVaidya Resident Doctor MD 0996 --

STAFF NURSES

Sr No Name Designation Employee ID Contact

6 Cynthia Pintoo ANS (Adm) NR 1388 9767792814 7 Neeta Mahankale ANS (Q ) NR 0057 -- 8 Bharti Shetty ANS (W) NR 0639 -- 9 Lucia Paniker ANS (OT) NR 1487 -- 10 Sanjay Sable GNM (Sup) NR 0897 -- 11 Nisha Vijayan Nurse Educator -- -- 12 Elizabeth Dass ANM (Inch) NR 0004 -- 13 Manisha Alhat ANM (Inch) NR 0005 -- 14 Rohini Mathew ANM (Inch) NR 0030 -- 15 Sunita More ANM (Inch) NR 0038 -- 16 Sushila Pawar ANM (Inch) NR 0050 -- 17 Jayachopade ANM (Inch) NR 0066 -- 18 Hema Shinde ANM (Inch) NR 0080 -- 19 Vijaya Shinde ANM (Inch) NR 0131 -- 20 Sujata Khandagale ANM (Inch) NR 0039 -- 21 Cristina Salvi ANM (Inch) NR 0016 -- 22 Ujjwala Gholop ANM (Inch) NR 0049 -- 23 Kamal Salvi ANM (Inch) NR 0044 -- 24 Vibin ANM (Inch) NR 1523 -- 25 Rani Shelke ANM (Inch) NR 1698 9822827297 26 Aliya Shaikh ANM (Inch) NR 0466 -- 27 Rekha Waghmare GNM NR 0869 -- 28 Vijaya Shinde GNM (Inch) NR 0131 -- 29 Jimjith Joseph Brother NR 1556 --

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Sr No Name Designation Employee ID Contact

30 Bharti Tembekar Warded NR 0433 9850732652 31 S Anumol Mathew GNM NR 1675 -- 32 Anumol M L Nurse NR 1709 -- 33 Subi Jacob Nurse NR 1612 -- 34 Tanuja Prabhale Nurse NR 1406 9270817178 35 Supriya Patole Nurse NR 1576 9371818382 36 Neena Kurion Nurse NR 1737 -- 37 Sujata Veer GNM (OT Sup) NR 1491 -- 38 Shiny M Alex Nurse NR 1558 -- 39 Surekha D'souza Daycare (Inch) NR 0081 -- 40 Jemy Joy Nurse NR 1721 -- 41 Nelson P V Brother NR 1574 9049192929 42 Krishna Nair GNM NR 1730 -- 43 Ashwini Bhojane GNM NR 1680 -- 44 Rajimol K R Nurse NR 1611 -- 45 Kavita Satvekar Nurse NR 0611 --

TECHNICIANS

Sr No Name Designation Employee ID Contact

46 Aifan Khan Sr. Lab Technician LB 0025 9850847076 47 Smita Bhosale Lab Technician LB 0017 9822037275 48 Arinjay Kalantre Lab Technician LB 0100 9860145399 49 Divya Jagtap Lab Technician LB 0091 -- 50 Samuel Chavhan Lab Technician LB 0109 -- 51 Archana Gosavi X-Ray Technician RD 0022 -- 52 Raju Shivrkar X-Ray Technician RD 0011 9890321852 53 Nandakishor Koli Dialysis Technician DL 0002 9850619644 54 S. Chako Dialysis Technician DL 0003 9767847177

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PATIENT AND FAMILIES

Sr No Name Address Contact

55 Mrs.Arefa Reyaz khairdi Guruwar Peth, Dalal Chauk, Pune --

56 Mrs.Anjum Noor Shaikh 323, ST Road, Dapodi, Pune --

57 Mrs. Neelam Prasad Chauhan Ganesh Khadi Karkhana, Pune 9850217014 58 Mrs. Shubhangi Vinod Mane Vitthal Nagar, Hadapsar, Pune 9881973956 59 Mrs. Mamata Umesh Salegaonkar Shri Appt.,Sus Road, Pune 9011856910 60 Mrs. Trom Tondon Devi Pingle Wasati, Mundawa Road, Pune 9860577717 61 Ms. Vaishavi Andhare Ushakiran Theater, Latur 9673158718 62 Baby Harshida Rahtod Flat 9, Simran Classics, Pune 9970536032 63 B/o Vaishali K Kavade A-3/104, BT Kawade Road, Pune 9822336780 64 Mast. Suyash Thorbole Datta Nagar, Barshi, Solapur 413401 65 Mast. Prathamesh Gaikwad Alkunte Chal, Mahadev Nagar, Pune 9960264110 66 Ms. Shrutika Katkar Flat 10, Samarth Nagar, Pune 9822354060 67 B/o Menaya Pillay B-2/504, BT Kawade Road, Pune 9890633338 68 B/o Anjali Londhe Netaji Nagar, Wanowari, Pune --

69 Mr. Chandrashekhar N. 43/18, Navasahyadri Society, Pune 25463431 70 Mr. Madhukar Bhale 6/9, Astadwar Ganesh Nagar, Pune 9226886104 71 Ms. Madahvi Nandan Bhurke Manik Baug, Sinhgad Road, Pune --

72 Ms. Yashoda Wagh A/p Mathachiwade,Tal Shergoan, Pune 9822484010 73 Mast. Pranav Dattatray Sherkar A/p Parnar, Tal Parnar, Dist A' Nagar 9226238853 74 Mast. Ritesh Manik Rathod Kittur Chanmma Nagar, Solapur --

75 Mr.Leslie Arthur Deane Fatema Nagar, Wanowari, Pune 98212898421 76 Mrs. Sushma Mamdeo Gadkar Mother Terresa Nagar, Yerwada, Pune 9657991396 77 Mrs.Leslie Arthur Deane Fatema Nagar,Wanowari, Pune 9821298421 78 Mast. Swaraj Mane A/p Pargoan Tal Purandar, Dist Pune 9329757527 79 Mrs. Rijwani Johny 668/6B,104 Rohineshswar Naka,Pune 9325468109

80 Mrs. Manisha Ashok Lulla 11/2/1, Saint Kanwaram Park, Pune 9422033569

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ANALYSIS & INTERPRETATION OF DATA COLLECTED

Amongst the 30 sample size, I found that

1. Technology Thrust: 28 people were satisfied with Jahangir technology whereas 2 of them were not satisfied.

2. Need More Equipment: 18 people were of the opinion that there was inadequate equipment whereas 12 people thought that number of equipment was not enough.

3. All Employees follow Organization Command. 4. Believe hard work: Employees at Jahangir believe in hard work, of the sample size

taken, 28 people believe in hard work whereas 2 don’t believe in hard work. 5. Understanding Patient’s feelings: Most of the employees at Jehangir do understand

feelings of each and every patient. Of the sample size taken only 1 employee feel Jehangir lacks in understanding patient’s feelings.

6. Happy with Hospital Culture: Culture at Jehangir very enthusiastic. Only 2 of the sample size taken think culture at Jehangir is not good.

7. Involvement with Patient’s personal life: Out of sample size 30, 20 employees were involved in personal life while 3 employees were not involved in it.

8. Compete with colleage28 employees compete with each other.

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OBSERVATIONS

· All the staff responded to questionnaire positively and took part in project willingly

and smilingly.

· Jehangir Hospital is well structured and professionally managed hospital providing

quality services to the patients.

· Services are affordable to each class of society. They also have premium services like

Maharaja Bed / Rosewood.

· All staff works as a team and enjoy good interpersonal relations.

· Most staff enjoys hard work, patient’s feelings; compete with colleagues and happy

working with Jehangir Hospital. But they get involved in personal life of patients and

behave in professional manner.

· They were also rated on Nursing Unit Cultural Assessment Tool and similar

questionnaire was prepared.

· Nursing Superintendent is very particular about discipline. She has reprimanded many

staff members for absenteeism and lapses during services. Memos, show cause letter

and suitable communication is issued to staff.

· Most staff feels that they should be equipped with modern technologies and they

should be given hands on training.

· It is observed that Jehangir Hospital has employee reward system in place. They

recognize good works of employees and reward them suitably. For example, Best

Doctor on Floor Award, Infection Control Champion Badge for nurses, Best

Technician Awards, etc.

· Few employees have compared financial rewards with other industry and new

incumbents. It is suggested to Jehangir Hospital to streamline such informal

communications and gossips by appropriate appraisal systems.

· It is worth mentioning that everyone is satisfied about culture and careful about

QUALITY.

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CONCLUSION

In order retain its leadership position in Hospital Industry I come with a conclusion that

Jehangir Hospital should augment its human resource function by improvising following

functions.

1. Inductions to all new recruits

2. Communication

3. Training and Development

4. Modern facilities and Infrastructure

5. Technology Thrust

6. Appraisal and

7. Customer Delight

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RECOMMENDATIONS

· All hospital staff that is Doctors, Nurses, and Technicians is suggested to

communicate with each other compulsory in English language. But, while

communicating with patients and their families one can talk in Hindi or as the case

may be. Staff can talk with the patients in language which is best understood by

patients. This will ensure greater communication goals and bonding in each

transaction.

· Jehangir Hospital may check feasibility and economic viability of procuring MRI

(Magnetic Resonance Imaging) facility. At the Moment such tests are carried out

from the external sources. This way Jehangir Hospital can provide service and

diagnosis under one roof at lower cost. This will also save the unconventional cost

associated with it.

· In Pathology Laboratory Automated Tissue Processor can be installed, because

now the process is manual. It will increase the efficiencies of process and

technicians. This will ensure accurate reporting.

· All nurses should know patients name, diagnosis and medicines prescribed along

with mode and manner of administration. It was found in the study that few of the

nurses are not aware of these modalities.

· All employees should be encouraged to follow hospital protocol. Some of the

employees do not follow it. For example, before handling the patient Sterillium

should be used before touching the patient.

· All equipments should be audited at regular intervals. It is suggested that such

audits be carried out at an interval of three months. This will ensure that

equipments will function seamlessly and without any error.

· Jehangir Hospital may encourage on the job training that will help it as continuous

learning organization learn which will ensure its service goals. Such trainings can

bring about behavioral changes of staff.

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ACHIEVMENT

While working in Jehangir Hospital, Mrs. Meenakshi Gijare had given me an internal

assessment project which is on time bonding between in patient pharmacy and ward. I

completed that report within the given time.

My projects were completed in time bound fashion.

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LEARNING OUTCOMES

During this project I anticipated learning many things. This project gave me the insight of

business, how business moves, what is the culture of the organization. And followings are

my learning outcomes

· Human resources played a vital role in the organization.

· Understand nature of organizing and decision making in the hospital.

· In an organization, it is essential to have a proper structure and hierarchy of roles and

responsibilities.

· To take the right person at right time for right job.

· It is necessary to know your customers needs in terms of the demand.

· In the organization communication

· Complete knowledge of job profile is must to understand the job in hand.

· Everyone should be always result-oriented.

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APPENDIX

S.N. SHORT FORMS FULL FORMS

1 OT Operation Theater 2 OPD Out Side Patient Department 3 EMS Emergency Medical Services 4 C.T.Scan Computer Tromography Scan 5 ICU Intensive Care Unit 6 PICU Peadiatric Intensive Care Unit 7 ANS (ADM) Assistant Nursing Supritendant (Administrator) 8 ANS (Q) Assistant Nursing Supritendant Quality and Training) 9 ANS (OT) Assistant Nursing Supritendant (Operation Theater) 10 ANS (SUP) Assistant Nursing Supritendant (Supervisor) 11 ANM (INCH) Assistant Nursing Supritendant (In charge) 12 GNM General Nursing Mid-wives 13 GNM (INCH) General Nursing Mid-wives (Incharge) 14 GNM (INCH OT) General Nursing Mid-wives (Incharge Operation Theater) 15 NR Nursing 16 SR.LAB TECH Senior Laboratory Technician 17 LB Laboratory 18 RD Radiology

19 DL Dialysis

20 MRI Magnetic Resonance Imaging

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BIBLIOGRAPHY AND REFERENCES

Websites surfed:

· www.jehangircares.com

· www.google.co.in .

· www.citehr.com

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NURSES DAY FUNCTION

Nurses Day was celebrated on 12th May 2009. This was in commensurate with

International Nurses Day.

Chief Guests:

Mr. Jehangir H. C. Jehangir

Mrs. Jasmine Jehangir.

Chief Speakers

Mr. Jehangir H. C. Jehangir

Mrs. Meenakshi Gijre (Nursing Superintendent)

Chief Attraction

Infection Control Champion Badge

Other Activities

Dance

Drama

Music

Experience Sharing

Valedictory

Snacks and Refreshment