chapter-1: communication self assessment...

Chapter-1: Communication

Self Assessment Questions

1. Communication had a vital role to play in ensuring that people belonging to a

particular country or a culture or linguistic group interact with and relate to people

belonging to other countries or culture or linguistic group.

1. True

2. False

2. The process of communication is aimed at delivering a clear message from a sender to

a receiver, using…………………..

a. verbal channels

b. non-verbal channels

c. Both a and b

d. None of these

3. Communication is used by people to share and analyses thoughts, ……………… and

ideas.

a. Information

b. Skill

c. Knowledge

d. All of these

4. …………………… is ‘the downward, horizontal, or upward exchange of information

and transmission of meaning through informal or formal channels that enables

managers to achieve their goals’.

a. Business communication

b. Managerial communication

c. Customer communication

d. None of these

5. ……………………. is an important process in order to ensure a clear understanding of

the organizational goals and engage people at all levels towards their attainment.

a. Managerial communication

b. Customer communication

c. Business communication

d. None of these

6. Managerial performance can therefore benefit of good interpersonal………..

a. Customer skills

b. business skills

c. communication skills

d. None of these

7. Mindsets and assumptions are not some perceptual barriers which prevent people to

understand each other’s point of view.

a. True

b. False

8. An autocratic style is likely to hinder the process and force it to follow a downward

flow without the possibility of …………….

a. upwards feedback

b. upwards forward

c. upwards backward

d. None of these

9. Feedback is important in the ………………… as only through it the sender can be

sure that the message transmitted has been fully understood from the receiver.

a. business process

b. communication process

c. customer process

d. None of these

10. ……………………….. is a function which helps managers communicates with each

other as well as with employees within the organization.

a. Knowledge communication

b. Managerial communication

c. Business communication

d. All of these

11. ……………………….. generally takes place between two or more individuals at the

workplace.

a. Organizational Communication

b. Interpersonal communication

c. Both a and b

d. None of these

12. Communication done with the help of words is called as ………………….

a. verbal communication

b. non verbal communication

c. Written Communication

d. None of these

13. Managers must inculcate a practice of communicating through emails with their

juniors as it is the one of the most reliable modes of communication.

a. True

b. False

14. Communication which follows hierarchy at the workplace is called as

…………………...

a. formal communication

b. Informal Communication

c. Both a and b

d. None of these

15. …………….. takes place when employees share their views with their managers on

their nature of work, job responsibilities and how they feel about the organization on

the whole.

a. Downward Communication

b. Upward communication

c. Direction of Communication

d. All of these

16. ………………. enjoys great advantage over other means of communication like

advice or order.

a. Suggestion

b. Persuasion

c. Education

d. All of these

17. Maintaining professional etiquette in oral and written business communication is of

utmost importance and must not be taken lightly.

a. True

b. False

18. Communication in the workplace involves interpersonal communication between

colleagues, superior and subordinate and vice versa and ……………………… skills

come handy in such situations.

a. Network communication

b. Business communication

c. workplace communication

d. None of these

19. Communication is a ……….. of giving and receiving information through any

number of channels.

a. one-way process

b. two-way process

c. three-way process

d. All of these

20. Communication is a process of exchanging information, ideas, thoughts, feelings

and emotions through speech, signals, writing, or behavior.

a. True

b. False

Answers for Self Assessment Questions

1. (a) 2.(c) 3.(a) 4.(b) 5.(a)

6. (c) 7.(b) 8.(a) 9.(b) 10.(b)

11. (b) 12.(a) 13.(a) 14.(a) 15.(b)

16. (a) 17. (a) 18. (b) 19. (b) 20. (a)

Chapter-2: Oral Communication


1. Oral Communication, also known as………………, is the interchange of verbal messages between

sender and receiver.

a. communication

b. non verbal communication

c. verbal communication

d. None of these

2. Oral Communication is indispensable in any group or business activity.

a. True b. False

3. Listening is an important component of conversation control.

a. True b. False

4. The …………… is one of the most important phases of the job search process.

a. Abstracting

b. Sequential Interview

c. Interview

d. Skill-based Interview

5. …………………….. is naturally formal exercise making the person being interviewed tense, job of

the interviewers is to make the interview as much informal as possible.

a. Abstracting

b. Sequential Interview

c. Interview

d. Skill-based Interview

6. Sequential Interview you have report to several people at the same time.

a. True b. False

7. Academic Interview is conducted questions-and-answers environment.

a. True b. False

8. Oral communication is the interchange of _____________ between the sender and receiver.

a. written messages

b. cues and clues

c. signs and gestures

d. verbal messages

9. ………………… is usually attributed to the biased presentation of a matter by speaker.

a. Abstracting

b. Slant

c. Language Barrier

d. None of these

10. Oral communication is better than written communication for:

a. saving time

b. providing opportunity to refer back

c. conveying facts and opinions

d. conveying feelings and emotions

11. The limitation of oral communication is that:

a. it is easy to be aware of our body language

b. it is not affected by the speaker’s feelings or stress or excitement levels

c. it is irreversible—what is said cannot be taken back

d. it does not require on-the-spot thinking

12. In business, oral communication is face-to-face:

a. in all but one situation

b. in some situations

c. in no situation

d. in all situations

13. Interview preparation: interest and knowledge of the industry, the position and the organization.

a. True b. False

14. The interviewers are just the catalysts of this exposure, and not the reagents to the conversation

a. True b. False

15. The foremost barrier to oral communication is:

a. poor listening

b. humility

c. concentration

d. interestedness

16. The effectiveness of oral communication depends on the speaker’s ability to use:

a. simple language

b. long sentences

c. complex words

d. foreign words

17. In oral communication, what matters most is:

a. what you say

b. how you say it

c. when you say it

d. where you say it

18. Oral communication is also known as:

a. non-verbal communication

b. face-to-face communication

c. impersonal communication

d. verbal communication

19. In business, oral communication is suitable for:

a. discussing things

b. delaying the decision-making process

c. confusing workers

d. recording things

20. One-on-One Interview are only interviewee and one interviewer.

a. True b. False


1. (c) 2.(a) 3.(a) 4.(c) 5.(c)

6. (a) 7.(a) 8.(d) 9. (b) 10.(d)

11. (c) 12.(a) 13.(a) 14.(a) 15.(a)

16.(a) 17.(b) 18. (d) 19.(a) 20.(a)

Chapter-3: Written Communication


1. ………………is the ability to use written language in a precise and accessible way in order to

clearly express oneself to the intended audience.

a. Oral Communication

b. communication

c. Written communication

d. None of these

2. …………….ensuring that words are spelled correctly.

a. Punctuation

b. Grammar

c. Spelling

d. None of these

3. ……………correctly combining sequences of words to form coherent sentences.

a. Punctuation

b. Grammar

c. Spelling

d. None of these

4. E-mail is a party to which English teachers have not been invited.

a. True b. False

5. ……………………..must be concise, informative and easy to read as both an informative and

instructional tool.


b. Writing


d. None of these

6. Nonverbal communication is made up of

a. behavior other than words that is intended to convey a message.

b. any instance in which a stimulus other than words creates meaning in either a

sender's or a receiver's mind.

c. all human behavior.

d. None of the above

7. According to the book, what characteristic is essential in their definition of communication?

a. Receiving

b. Interpreting

c. Sharing

d. Sending

8. The three necessary elements necessary when someone communicates are...

a. Object, referent, interpreter

b. Speaker, interpreter, symbol

c. Symbol, referent and interpreter

d. Concept, symbol, referent

9. You need as least how many people in order to practice group communication?

a. Three

b. Four

c. Two

d. Five

10. According to the Communication Elements Model, the listener...

a. Decodes both the message and the feedback.

b. Encodes the feedback and decodes the message.

c. Merely encodes the feeback.

d. Decodes the feedback and encodes the message.

11. The communication is derived from the Latin word communicare, which means...

a. To make common to many, interpret, send, receive.

b. To make common to many, share, impart, divide.

c. To care about others through sharing, imparting and dividing.

d. To make specific, interpret, share, and impart.

12. What distinguishes the levels of communication

a. Number of people, environment involved and channels used.

b. Number of people, formality of situation and feedback opportunity.

c. Noise occurring, channels used and the formality of situation.

d. Environment involved, noise occurring, and feedback opportunity.

13. Messages are also sent to the speaker from the listener. These are called...

a. Feedback.

b. Channels.

c. Encodings.

d. Decodings.

14. …………………….. is also important for instructing employees on certain tasks and projects.


b. Writing


d. None of these

15. Written communication is also important for business advertising.

a. True b. False

16. ………………………………, popularly known as e-mail is a modern means of communication.

a. Telecommunication

b. Fax

c. Electronic mail

d. None of these

17. ………………is an extremely important written communication tool used in business.

a. Telecommunication

b. Fax

c. Email

d. None of these

18. Formats are likely to change with time, due to the evolving nature of communication and/or

technology.

a. True b. False

19. ………………can at worst cause miscommunication and at least results in unwarranted humor

and should be thus avoided.

a. Formats

b. Grammar

c. Improper grammar

d. None of these

20. …………….correctly using characters in written language to denote meaning and to indicate how

a sentence should be read.

a. Punctuation

b. Grammar

c. Improper grammar

d. None of these


1. (c) 2.(c) 3.(b) 4.(a) 5.(b)

6. (b) 7.(c) 8.(c) 9. (a) 10.(b)

11. (b) 12.(b) 13.(a) 14.(c) 15.(a)

16.(c) 17.(c) 18. (a) 19.(c) 20.(a)

Chapter-4: Language Skills


1. ………………a group of words that expresses a complete thought.

a. Phrase

b. Clause

c. Sentence

d. None of these

2. ………………..a group of words with a subject and a predicate. A main clause stands alone as a

sentence.

a. Phrase

b. Clause

c. Sentence

d. None of these

3. ……………….is a word or group of words that functions as a unit within the sentence.

a. Phrase

b. Clause

c. Sentence

d. None of these

4. Roberto went into the market, walked over to the produce section, and picked through the

tomatoes.

a. True b. False

5. Irregular verbs cause errors because people are sure about the correct past and past participle

forms.

a. True b. False

6. Types of Pronouns……….

a. Personal,

b. personal-compound

c. possessive

d. a,b,c

7. …………………………between two independent clauses (two complete sentences) when the two

sentences are closely related.

a. Semicolon

b. Clause

c. Sentence

d. None of these

8. ____________________ is a developmental disability that significantly affects a student's verbal

and nonverbal communication, social interaction, and educational performance.

(a) Autism

(b) Mental retardation

(c) Speech/language impairment

(d) Learning disability

9. Mnemonic strategies help students learn and retain information. Mnemonic strategies include

which of the following?

(a) Keyword strategies

(b) Pegword strategies

(c) Letter strategies

(d) All of these

10. Positive behavior support seeks to tailor students' environments to their ___________________,

strengths, and needs.

(a) Differences

(b) Preferences

(c) Family structure

(d) Cultural background

11. That is the _____ I've ever had at a party.

(a) funnest time

(b) most fun

(c) more fun

(d) none of these.

12. Tim hopes that he did ____ on his history test.

(a) good

(b) well

(c) both (a) and (b)

(d) none of these.

13. My aunt and uncle ____ enjoyed their visit with us.

(a) surely

(b) sure


(d) none of these.

14. The paragraph I wrote for this assignment was _____ than the one I wrote last time.

(a) more short

(b) shorter


(d) none of these.

15. Experience has shown that written and oral communication must be practiced extensively to be

mastered.

a. True b. False

16. ………………………….s are groups of letters placed before words or roots.

a. Suffix

b. Prefixes

c. Fixs

d. None of these

17. ……………………..is a letter or groups of letters attached to the ends of roots, words or word

groups and serve a grammatical function.

a. Suffix

b. Prefixes

c. Fixs

d. None of these

18. Suffix can indicate the part of speech (noun, verb, adjective, adverb) the word belongs to.

a. True b. False

19. Dashes to set off material that is inserted in the sentence when the inserted material includes

commas.

a. True b. False

20. ………………..after an independent clause to introduce a list. Do not use a colon after a phrase or

a dependent clause to introduce a list.

a. Colon

b. Semicolon

c. Comma

d. None of these


1. (c) 2. (b) 3. (a) 4. (a) 5 (a)

6. (d) 7. (a) 8. (a) 9. (d) 10 (d)

11. (b) 12. (b) 13. (a) 14. (b) 15 (b)

16. (b) 17. (a) 18. (a) 19. (a) 20 (a)

Chapter-5: Presentation


1. Which of the following should NOT be done in a team or group presentation?

(a)Referring to your team members by name

(b)Planning so the whole presentation is consistent and complete

(c)Using 'I' when presenting ideas and information in your own section of the presentation

(d)Using 'we' when presenting the ideas and information in your own section of the presentation

2. How should you practice your oral presentation?

(a)While practising, use as many of your senses as possible.

(b)Always record your presentation so that you can listen to it over and over again.

(c)Memorise it word for word.

(d)Always have someone to listen to it so that they may give you feedback.

3. What 'body' aspect of the presentation is the most important to consider?

(a)The whole body

(b)The voice

(c)The eyes

(d)Gestures

4. Good posture is the most important type of body language for a speaker giving a presentation.

(a)True

(b)False

(c)No Information

5. A presentation is a form of oral communication in which a person shares factual information with

an audience that is:

(a)mixed

(b)small

(c)specific

(d)large

6. Presentations and reports are ways of communicating ideas and information to a group.

a. True b. False

7. The three major elements of presentation do not include:

(a)visual aids

(b)an audience

(c)specific content

(d)a presenter

8. The audience for a presentation consists of people who:

(a)are uninformed and lack a purpose

(b)are confused in their purpose

(c)are uniform in their level of information and purpose

(d)vary in their level of information and purpose

9. To be able to give a good presentation, a full rehearsal is:

(a)audience based

(b)useless

(c)necessary

(d)optional

10. Reading out a presentation is:

(a)not allowed

(b)helpful

(c)dull

(d)allowed

11. To make a presentation effective and impressive, you should use:

(a)passive sentences

(b)a simple and active form of sentences

(c)complex sentences

(d)jargon

12. To select the content of your presentation, you should know:

(a)your purpose

(b)the audience’s needs

(c)the available material

(d)the time limit

13. In presentation design, maximum time is given to the:

(a)question–answer session

(b)introduction

(c)main body

(d)conclusion

14. Initially, a presentation is a form of:

(a)one-way communication

(b)intrapersonal communication

(c)group communication

(d)two-way communication

15. Nonverbal communication is best described as:

(a)the facial expressions and tone of voice used while speaking.

(b)the part of the message not encoded in words.

(c)body language

(d) None of these

16. Effective presentations require:

(a)Good presentation skills and especially the ability to present material dramatically

(b)A pleasant smile, good eye contact, suitable clothes and a well-modulated voice.

(c)Planning, practice and presentation skills

(d)Planning, a logical order of presentation and asking the class lots of questions.

17. What are the features of an introduction for a presentation?

(a)The use of questions, quotations, statistics or humour as a means of gaining audience

involvement

(b)Statement of purpose, background, overview or outline of the argument, and the gaining of

audience interest

(c)There are two features: using a question as a means of gaining audience involvement right from

the start, and providing a summary of the argument within the presentation.

(d)Statement of purpose, background, and overview or outline of the argument in the presentation

18. Audience engagement is used:

(a)To help the audience to understand the information.

(b)So that the audience may be part of the experience.

(c)To show the assessor how good you are at giving presentations.

(d)To keep the audience awake during the presentation

19. What is important to consider when asking questions in a presentation?

(a)Cultural differences are important, as direct questions may be offensive to some class members.

(b)It is important to consider how you can answer the question fully as a means of showing the

lecturer your depth of knowledge on the topic.

(c)It is important to consider the use of a rhetorical question as it allows the audience the

opportunity to provide a specific answer.

(d) All of these.

20. What type of written format should be taken into the presentation?

(a)A formal essay

(b)Note form using short simple sentences or bullet points

(c)A 'scripted' form to be read aloud

(d)Do not take in anything at all as it is an oral presentation


1. (c) 2.(a) 3. (b) 4.(c) 5.(c)

6.(a) 7.(a) 83.(c) 9.(c) 10. (a)

11.(b) 12.(b) 13.(c) 14.(a) 15. (b)

16. (c) 17.(b) 18.(a) 19.(a) 20.(b)

Chapter-6: Arts of Listening


1. Real communication and connection occur when the speaker and listener participate

in the process.

a. True

b. False

2. Listening is probably the most valuable skill a person can bring to

an…………………...

a. business relationship

b. knowledge relationship

c. interpersonal relationship

d. None of these

3. Shared meaning is a listening procedure that completes the cycle involved in

listening.

a. True

b. False

4. A presentation is a form of oral communication in which a person shares factual

information with an audience that is:

a. mixed

b. specific

c. small

d. large

5. The presenter acts as the:

a. advocate of the information

b. supporter of the information

c. deliverer of the information

d. medium of the information

6. Presentation Skills in any profession is an art of getting the attention of the audience

and enthralling them with ideas or performance.

a. True

b. False

7. Presentation skills of a person become more impressive if he learns the

…………speaking as well.

a. public

b. art of public

c. word

d. None of these

8. Regardless of whether the situation calls for appreciative, critical, discriminative or

active listening, listening skills can be improved with conscious effort.

a. True

b. False

9. To be able to give a good presentation, a full rehearsal is:

a. necessary

b. optional

c. useless

d. audience based

10. Reading out a presentation is:

a. dull

b. allowed

c. helpful

d. not allowed

11. Body language refers to any kind of ……………….. or posture, including facial

expression, which transmits a message to the observer.

a. bodily knowledge

b. bodily movement

c. bodily skill

d. None of these

12. Body language is a form of mental and physical ability of……………… , which

consists of body posture, gestures, facial expressions, and eye movements.

a. human verbal communication

b. human non communication

c. human non-verbal communication

d. None of these

13. Body language may provide clues as to the attitude or state of……………………….

a. Skill of a person

b. Knowledge of a person

c. mind of a person

d. None of these

14. …………………. requires the buttocks resting on a more or less horizontal structure,

like a chair or the ground.

a. Sitting

b. Squatting

c. Lying

d. None of these

15. People often focus on their speaking ability believing that good speaking equals

good communication.

a. True

b. False

16. …………………. is a posture where the weight of the body is on the feet (as with

standing) but the knees are bent either fully (full or deep squat) or partially (partial,

half, semi, parallel or monkey squat).

a. Sitting

b. Squatting

c. Lying

d. None of these

17. In numerous guidelines created to prepare future leaders, “knowing self” is the very

top of the priority list.

a. True

b. False

18. Self-monitoring is a special kind of ……………… sensitivity.

a. economic

b. social

c. business

d. None of these

19. The ability to speak well is not a necessary component to successful communication.

a. True

b. False

20. Focal listening gains in importance global or primary listening loses the foreground

and only returns in initiatory or unfamiliar situations such as entering a room full of

people speaking a foreign language.

a. True

b. False


1. (a) 2.(c) 3.(a) 4.(b) 5.(a)

6. (a) 7.(b) 8.(a) 9.(a) 10.(d)

11. (a) 12.(c) 13.(c) 14.(a) 15.(a)

16. (b) 17. (a) 18. (b) 19. (b) 20. (a)

Chapter-7: Meetings


1. ……………are a primary process for organizational life.

a. Reporting

b. Timing

c. Meetings

d. None of these

2. …………..are held at definite times, at a definite place, and usually for a definite duration to

follow an agreed upon agenda.

a. Informal meetings

b. Formal meetings

c. Meetings

d. None of these

3. Decisions are made on the basis of number of votes the assenting and dissenting parties can

muster.

a. True b. False

4. ………………….. can be formal or informal, but for the most part, organizational meetings usually

take a formal setting where preparation must be done to properly plan and execute the meeting.

a. Report

b. Formal meetings

c. Meetings

d. None of these

5. …………………….are conducted to generate or make a final and unanimous decision about an

issue.

a. Report

b. Decision-making meetings

c. Formal meetings

d. Meetings

6. …………………………may or may not have similar interests and personalities. But individuals are

bonded together in a meeting.

a. Meeting participants


c. Formal meetings

d. Meetings

7. ……………………..is a good chance for a person to practice good and open communication with

others.



c. Formal meetings

d. Attending meetings

8. Meetings play an important role in management and communication.

(a) True

(b) False

9. At a general staff meeting, Murray proposes a solution to a problem based on his prior

experiences in a similar situation. What kind of role is Murray fulfilling?

(a) A task-related role.

(b) An interpersonal problem solver role.

(c) A maintenance-related role.

(d) All of these

10. The ideal seating arrangement for a face-to-face meeting is:

(a) V-shaped seating arrangement.

(b) U shaped seating arrangement.

(c) Circular or oval seating arrangement.

(d) Long rectangular seating arrangement.

11. How can a virtual meeting be made more personal?

(a) Seek input from reticent members.

(b) Allow time for introductions.

(c) Seek input from participants prior to the meeting.

(d) All of the above.

12. Which forms of electronic meeting take place over the Internet?

(a) Audio conferencing and web conferencing

(b) Formal electronic meetings and discussion threads

(c) Videoconferencing and audio conferencing

(d) Audio conferencing and teleconferencing

13. The problem of 'meetings within meetings' is most likely to occur when:

(a) the seating is arranged in an oval shape.

(b) the seating is arranged in a U shape.

(c) there is a long rectangular seating arrangement.

(d) none of these

14. What is another term for a proposal put to the meeting by a member?

(a) A motion

(b) The agenda

(c) A quorum

(d) All of these

15. Which of the following activities is the responsibility of members during a meeting?

(a) To encourage all members to participate.

(b) To prepare for the meeting and be aware of how to conduct themselves.

(c) To ensure that the agenda items are dealt with.

(d) All of these

16. The minute taker is otherwise known as the note-taker or recorder.

a. True b. False

17. A …………………does not include subordinates and junior employees. A manager’s meeting

does not include subordinates and junior employees.



c. Manager’s meeting

d. Attending meetings

18. The meeting logistics is another important factor in the preparation.

a. True b. False

19. A ……………………..should consist of the name of the attendees, meeting date, start time as well

as the end time, and the meeting location or venue.



c. Manager’s meeting

d. Meeting agenda

20. Meetings are necessarily one-time, unless the issue is trivial and agenda items do not require a

follow-through.

a. True b. False


1. (c) 2. (b) 3. (a) 4. (c) 5 (b)

6. (a) 7. (d) 8. (a) 9. (a) 10 (c)

11. (d) 12. (a) 13. (c) 14. (a) 15 (b)

16. (a) 17. (c) 18. (a) 19. (d) 20 (b)

Chapter-8: Writing Letters


1. Which of the following is not a guideline for writing a business letter?

a. write so that your letter is clear, concise, professional, and friendly

b. proofread for grammar all documents you send out

c. remember that you are often writing for multiple audiences

d. state your purpose at the end of your document

2. Which of the following is the correct form of a business letter?

a. single-spaced, with double-spaces between paragraphs

b. double-spaced throughout

c. single-spaced, with single-spaces between paragraphs

d. double-spaced with single-spaces between paragraphs

3. Which of the following is not part of a business letter?

a. salutation

b. references

c. return address

d. close

4. What are the common barriers that impede communication?

a. Barriers with people

b. Barriers with words

c. Barriers made by cultural differences

d. Barriers made by distance

5. Which of the following is correct about full block-style business letters?

a. signature appears on the right half of the page

b. all parts start at the left margin

c. return address appears on the right half of the page

d. paragraph indentations

6. Which of the following is not part of a memo?

a. closing

b. heading

c. discussion section

d. salutation

7. Written communication is very common in business situations, so it is important for

small business owners and managers to develop effective written communication skills.

a. True

b. False

8. Which of the following is a correct aspect of a public e-mail?

a. close the message with your name and e-mail address

b. never use a signature file

c. close the message with your e-mail address only

d. close the message with your name only

9. Which of the following is correct about a newsletter?

a. everything on every page should align with something else on the page

b. pages should not contain any contrasting elements

c. margin size for newsletters should be the same on all sides

d. do not include a banner on the front page

10. Which of the following sentences about reports is NOT true?

a. A short report is meant to convey information in an efficient, compact format.

b. An annual report is usually published once a year for shareholders as well as for

employers.

c. A recommendation report examines a situation and concludes with specific

recommendations.

d. A proposal is a report written to convince a reader that a need exists and that

specific action should be taken to remedy that need.

11. Which of the following is NOT an external business written communication?

a. Complaint letter

b. Curriculum Vitae

c. Memo

d. Enquiries letter

12. Which of the following is not part of a newsletter?

a. short news articles

b. contributions from readers

c. salutation

d. notices of upcoming events

13. Business letters secure, promote and maintain business without complications;

Business letters serve us a reference for the future.

a. True

b. False

14. Which of the following is not part of a cover letter?

a. references

b. closing section of the letter

c. opening section

d. middle section of the letter

15. Process oriented communication allows us to understand the basic movements and

therefore the dynamics of verbal interaction.

a. True

b. False

16. Circular letters are sent to a …………….

a. large number of customer

b. large number of consumer

c. large number of people

d. none of these

17. Communication that flows from a higher level in an organization to a lower level is

a…………….

a. upward communication

b. downward communication

c. Both a and b

d. None of these

18. Upward communication leads to a more committed and loyal workforce in an

organization because the employees are given a chance to raise and speak

dissatisfaction issues to the …………...

a. lover levels

b. higher levels

c. middle levels

d. None of these

19. Communication that takes place between a manager and employees of other

workgroups is called diagonal communication.

a. True

b. False

20. Communication is one of the most important tools in human growth as it helped the

modern civilization to evolve in an inventive manner.

a. True

b. False


1. (d) 2.(a) 3.(c) 4.(d) 5.(b)

6. (d) 7.(d) 8.(a) 9.(a) 10.(a)

11. (d) 12.(c) 13.(a) 14.(a) 15.(b)

16. (b) 17. (c) 18. (a) 19. (c) 20. (c)

Chapter-9: Reports


1. The transfer and understanding of meaning is called …………….

a. encoding

b. decoding

c. message

d. communication

2. The four conditions that affect encoded messages are:

a. knowledge, aptitude, timing and feedback

b. ability, language, timing and feedback

c. skill, attitudes, knowledge and social-cultural system

d. ability, language, receiver and channel

3. John writes a memo to his employees. Putting his thoughts onto paper is an example

of:

a. encoding

b. decoding

c. feedback

d. sourcing

4. Undue stress regarding oral and/or written communication is known as:

a. communication block

b. reticent apprehension

c. ambivalent reticence

d. communication apprehension

5. Which of the following is not a barrier to effective communication?

a. language

b. channel richness

c. selective perception

d. defensiveness

e. filtering

6. Receivers in the communication process project their interests and expectations into

communications as they decode them. This is called:

a. language

b. filtering

c. emotions

d. selective perception

7. When a person manipulates information so that it will be received more favorably, he

is:

a. using selective perception

b. communicating favorably

c. using vertical communication

d. filtering information

8. The more levels a message must go through to reach the bottom of the organizational

hierarchy, the more likely that:

a. the power of managers will be diluted

b. written memos will be used

c. subordinates will be discontented

d. filtering will occur

9. …………. is used to provide feedback to higher-ups, inform them of progress toward

goals, and relay current problems.

a. Directional communication

b. Technical communication

c. Upward communication

d. Interpersonal communication

10. Which of the following statements is not characteristic of nonverbal communication?

a. It is insignificant and should be ignored in the process of explaining and

predicting behavior.

b. It tends to complicate the verbal communication process.

c. It includes meanings transmitted through facial expressions.

d. It does not make use of oral processes, speech, or formal language.

11. Tannin’s research indicates that men use talk to ……….. , while women use it to

…………....

a. build relationships; get promotions

b. establish blame; emphasize status

c. create networks; create connections

d. emphasize status; create connections

12. Which of the following is true regarding the difference between genders when they

communicate?

a. Women cast themselves in a superior light.

b. Women appear more confident than men.

c. Men use talk to emphasize dependence.

d. Women avoid directness and prefer subtlety.

13. In dealing with cross-cultural communication, putting oneself in the recipient’s

shoes is a method termed:

a. symbolic interaction

b. hypothesis testing

c. semantics

d. empathy

14. When communicating with people from a different culture it is best to assume:

a. differences until similarity is proven

b. differences in intelligence

c. similar understanding of ideas

d. similar interpretation of symbols

e. people are all the same

15. When communicating with people from different cultures it is best to:

a. present from your perspective

b. avoid descriptions

c. focus on interpretations

d. treat your interpretation as a working hypothesis

16. Intranets are a useful way to improve communication with:

a. employees

b. competitors

c. customers

d. external clients

17. E-mail has:

a. caused less confusion because there are no nonverbals

b. increased accuracy in communication

c. increased the number of hours worked

d. reduced the number of hours worked

18. Electronic meetings, when compared to face-to-face meetings, do not meet the need

for:

a. self-actualization

b. growth

c. self-esteem

d. affiliation

19. Research on performance feedback reveals those employees:

a. underestimate their performance

b. provide accurate estimates of their performance

c. overestimate their performance

d. are seldom defensive

e. are eager to participate in performance reviews

20. Continually shifting back and forth between the role of speaker and listener is:

a. distracting to the speaker

b. a cultural practice

c. making smooth transitions

d. called framing


1. (d) 2.(c) 3.(a) 4.(d) 5.(b)

6. (d) 7.(d) 8.(d) 9.(c) 10.(a)

11. (d) 12.(d) 13.(d) 14.(a) 15.(d)

16. (a) 17. (c) 18. (d) 19. (c) 20. (c)

Chapter-10: Resume


1. A resume is...

(a) An autobiography of one's career life and professional experiences in order to

secure employment.

(b) A detailed listing of a job candidate's skills, experiences, responsibilities and

achievements as these relate to the position and company being targeted.

(c) A complete listing of an individual's education, work experience and professional

training.

(d) None of these

2. The purpose of a resume is to...

(a) Establish a candidate's qualifications for a position in order to secure an

interview.

(b) Establish a candidate's qualifications for a position in order to secure

employment.

(c) Establish a candidate's qualifications for a position in order to eliminate the

competition.

(d) None of these

3. The length of a resume must be...

(a) One page, no longer.

(b) Two pages, no longer.

(c) Whatever number of pages is necessary to qualify the candidate.

(d) All of these

4. The most important information on my resume is...

(a) Job experience and education.

(b) Contact information.

(c) Achievements.

(d) None of these

5. It's okay to exaggerate information on my resume when...

(a) I'm writing about older, less important positions and need to make my career

path more logical.

(b) I was shy of completing a degree by only a few credits - and a degree is a

requirement of the position.

(c) It's never okay to exaggerate information in a resume.

(d) None of these

6. When writing my resume, my main focus should be on...

(a) Who will be reading my resume.

(b) Presenting my best skills, experiences and achievements in priority.

(c) The readability and visual presentation of my document.

(d) None of these

7. When submitting my resume to a job advertisement, I need to make certain that...

(a) I provide as many options for retrieving my resume as possible (ASCII, PDF,

Word processed document, etc.).

(b) I follow the directions of the ad explicitly.

(c) I secure the name of the hiring manager or decision maker.

(d) None of these

8. Preparing your resume is a self-assessment process that will sharpen your ability to

articulate your value while networking, interviewing, and negotiating offers.

a. True

b. False

9. Professionally, a resume is a document that contains a summary of the personal

details, relevant job experience, education, skills, goals, achievements and interests of

an applicant.

a. True

b. False

10. Certain personal information needs to be included in the resume, such as...

(a) My name and contact information.

(b) My name, contact information and date of birth.

(c) My name, contact information, date of birth and number of dependents.

(d) None of these

11. A potential employer is permitted to ask me the date(s) of my ………….. graduation,

and, therefore, I should include this/these date(s) on my resume.

(a) high school

(b) high school and college

(c) college

(d) None of these

12. Posting my resume on a job search database online will make my resume available

to:

(a) Potential employers.

(b) Only those ads to which I respond.

(c) Almost anyone, including my current employer.

(d) None of these

13. Which of the following is not a guideline for writing a business letter?

(a) state your purpose at the end of your document

(b) write so that your letter is clear, concise, professional, and friendly

(c) remember that you are often writing for multiple audiences

(d) proofread for grammar all documents you send out

14. Which of the following is the correct form of a business letter?

(a) single-spaced, with double-spaces between paragraphs

(b) single-spaced, with single-spaces between paragraphs

(c) double-spaced with single-spaces between paragraphs

(d) double-spaced throughout

15. Which of the following is not part of a business letter?

(a) references

(b) salutation

(c) return address

(d) close

16. Which of the following is correct about full block-style business letters?

(a) signature appears on the right half of the page

(b) return address appears on the right half of the page

(c) all parts start at the left margin

(d) paragraph indentations

17. Which of the following is not part of a memo?

(a) salutation

(b) closing

(c) heading

(d) discussion section

18. Which of the following is a correct aspect of a public e-mail?

(a) close the message with your e-mail address only

(b) close the message with your name and e-mail address

(c) close the message with your name only

(d) never use a signature file

19. Which of the following is correct about a newsletter?

(a) margin size for newsletters should be the same on all sides

(b) pages should not contain any contrasting elements

(c) do not include a banner on the front page

(d) everything on every page should align with something else on the page

20. Which of the following is not part of a newsletter?

(a) notices of upcoming events

(b) short news articles

(c) contributions from readers

(d) salutation

Answers of Self Assessment Questions

1. (b) 2.(a) 3.(c) 4.(b) 5.(c)

6.(a) 7.(b) 8.(a) 9.(a) 10.(a)

11(c) 12.(c) 13.(a) 14.(a) 15.(a)

16.(c) 17.(a) 18.(b) 19.(d) 20.(d)

chapter-1: communication self assessment...

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