ITIL Foundation Essentials: The Exam Facts You Need, 2012, 148 pages, It Governance Publishing, Claire Agutter, 1849283990, 9781849283991, IT Governance, 2012
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Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organisations can adopt and adapt. The Foundation Certificate is the entry-level ITIL qualification, which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle. The aforementioned elements, concepts and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam. All you need to know to achieve ITIL Foundation Certification An official ITIL(r) Licensed product, ITIL(r) Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education. The complete ITIL Foundation syllabus THE essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including: A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services. A point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL core; from strategy and design, through to transition, operation and continual service improvement (CSI). Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions and roles") and throughout the pocket guide the wide range of 3, 4 and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained. A brief summary of the ITIL qualification scheme and the Foundation exam. The ideal revision guide for the ITIL Foundation examina
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Passing your ITIL foundation exam , Christian F. Nissen, Office of Government Commerce, Sep 30, 2009, Computers, 185 pages. This book presents the latest syllabus and ITIL content from a learning perspective, for use with the ITIL foundation exam. It contains practical advice for candidates and.
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Service Offerings and Agreements A Guide for Exam Candidates, Richard Griffiths, Jan 12, 2011, Business & Economics, 200 pages. By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with.
ITIL Service Strategy , Stationery Office (Great Britain), 2011, Business & Economics, 483 pages. This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a.
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Passing the ITIL Foundation Exam, 2011 , David Pultorak, Jon E. Nelson, Vince Pultorak, Jan 30, 2012, Computers, 271 pages. This book helps people prepare for the ITIL 2011 Edition Foundation qualification exam. It contains direct links to all syllabus and specifies the terms and definitions.
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Foundations of IT Service Management With ITIL 2011, Brady Orand, 2011, Business & Economics, 338 pages. The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT.
Operational Support and Analysis A Guide for Exam Candidates, John Sansbury, Aug 1, 2010, Computer technical support, 160 pages. This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also.
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