paul mcgarvey government service design manual and information architecture
TRANSCRIPT
PAUL MCGARVEY
Government Service Design Manual and Information
Architecture
What is the Government Service Design Manual?
‘A pool of guidance and advice about how to design and build digital services from teams across government’
Designed with the Digital by Default Service Standard in mind
What is Discovery phase?
Five steps to making a serviceDiscoveryAlphaBetaLiveRetirement
What is discovery phase?
Short phase in which you start to:Find out what
your users needFind out what
you should measure
Find out what your constraints are
User story
Achieve this by:Expressing/defining
the need in a user story
Write story from user’s perspective
Define success criteria
Create and deliver a solution
Assemble the team
Team must be:MultidisciplinaryAble/willing to meet regularlyAble to work closer together to deliver
rapid iterations
Outputs
At end of discovery phase, you will have:A list of user needs/story cardsUnderstanding of team and capability
requiredAbility to scope and plan an alphaA decision to progress to next phaseSome rough prototypesList of stakeholders and their inputUnderstanding of existing services
What is IA?
Information architecture is all about:Organising contentDescribing it clearlyProviding ways for people to get to it
What an IA is made up of
Defining a project and its goalsResearching people and contentDesigning IA, navigation, visual approach and
contentBuilding and testingMaintaining
What is IA?
Good IA helps people find information they need by understanding:PeopleContentContext
IA in a project
Main IA deliverables in a project:The IA itselfNavigationMetadata
Navigation
Do IA and GSDM overlap?
Five steps to making a serviceDiscoveryAlphaBetaLiveRetirement
What IA is made up ofDefining a project
and its goalsResearching people
and contentDesigning IA,
navigation, visual approach and content
Building and testingMaintaining
Do IA and GSDM overlap?
Both place user needs firstBoth place great emphasis on context User needs and context inform the contentBoth are essentially a process for designing
and building a digital service
Where do they diverge?
GSDM specific to government cultureGSDM focused on servicesResources (what it defines as a small team)Emphasis on Agile methodologies